Frequently Asked Questions

U Mobile Online Store is an online shop that allows you to make purchases from the U Mobile website. You can shop for mobile devices, prepaid or postpaid rate plans, broadband plans and more from anywhere with an Internet connection.

• Shipping is free if you spend more than RM30.
• Once you receive your order reference number or email notification from U Mobile, you can expect delivery within 3 working days (excluding weekends and public holidays) if your delivery address is in the Klang Valley, or 5 working days if your delivery address is not within the Klang Valley.
• The delivery time estimate depends on the traffic conditions, dispatching schedule and routing.
• We offer nationwide delivery within Malaysia.
• Kindly take note that we cannot drop off packages at guard houses, guard posts or P.O. Boxes, even if you request it.
• You will need to produce your identification card for the delivery agent to verify that you are the recipient. The delivery agent will hand over the package to you once they have verified the recipient details.

Eligible subscribers of plans listed below and eligible 5G devices can now enjoy U Mobile 5G.

Postpaid:

U Postpaid 38 
U Postpaid 68
U Postpaid 98
U Postpaid Borneo 38
U Postpaid Borneo 68
U FamilyShare
U Family 128
Unlimited Hero P139

Prepaid*:

U Prepaid 25
U Prepaid 35
U Prepaid 40
U Prepaid 50
U Prepaid Borneo 20

*5G access is available via free Daily Ultra Speed or Unlimited 5G Weekends redemption on MyUMobile App.

Please note that U Mobile reserves the right to, without any prior notice, modify, suspend or cease the 5G service (in whole or in part) immediately and at any time.

You can walk into the nearest U Mobile Stores and request for an eSIM for your eSIM enabled device. U Mobile Stores under authorised partners/dealers will be available in the future with the actual dates to be announced later.

Below are the eligibility criteria to own a flagship phone by Easy Payment Plan programme:

• You are subscribed to U Postpaid 68 or U Postpaid 98; and
• You have a credit card issued by our partnering bank.

For example, Bank A is a U Mobile partner who offers a 24-month instalment plan at 0% interest. To take advantage of this offer, customers must use a credit card issued by Bank A. This offer is not valid for payments made with credit cards issued by Bank B.

You may perform Prepaid to Postpaid upgrade via channels below:

• MyUMobile App
• U Mobile Online Store
• U Mobile Store