Frequently Asked Questions
SUGGESTED SEARCHES
Filter by
Mobile Plans
Mobile Plans
Please choose from the service options below:
General
Mobile Number Portability (MNP)
Change Rate Plan
Upgrade Prepaid to Postpaid
Understanding Your Bill (New Bill 2024)
Request E-Invoice
MyDigital ID Self Registration
Postpaid
ULTRA Postpaid
ULTRA Family
ULTRA Postpaid Borneo
ULTRA Postpaid Roaming
ULTRA5G Trial
ULTRA WatchShare
ULTRA Security Pro
ULTRA Security
U Family 128
U Postpaid 38, 68 & 98
U Postpaid 68 & U Postpaid 98 Free Data Roaming and Incoming Calls
U Postpaid 38 (Lite) & U Postpaid 68 (Lite)
U Postpaid Plans Add-Ons
Roaming For U
U FamilyShare
Revision of Suspension Policy for Postpaid Subscribers
Postpaid Mobile Number Portability
U WatchShare
U Mobile Postpaid Refund
Postpaid 38
Giler Unlimited GX55
Giler Unlimited GX68
Unlimited HERO P99
HERO Postpaid
Hero Plus
Unlimited HERO P139
Prepaid
ULTRA Prepaid Data Plans
ULTRA Prepaid Rate Plan
ULTRA Prepaid Borneo
ULTRA Prepaid IDD 20
ULTRA5G Priority
Hotspot Add-Ons
Pakej Rahmah Siswa
Prepaid Self Registration
Prepaid Top Up
CreditSOS Service
Prepaid Account Validity Extension Service
Prepaid Data Verification Exercise
5G-Ready Prepaid Rate Plan
U Prepaid 25, 35, 40 & 50
5G Daily Weekly Plans
Activate High Speed 2 and 24 Hours
U Prepaid plans with BIDD1310 Promo
Travellers Plan
Giler Unlimited GX38 & GX43
Giler Unlimited GX30 & GX12
Giler Talk GT30
Data Booster 5
Unlimited Mobile Internet (UMI)
EPIKKK Video3
Unlimited FUNZ Prepaid Pack
Unlimited Power Prepaid Pack
New U Prepaid Pack
Voice Plans
Combo Indonesia
More Ways to Reach Out
Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.
