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GX12 and GX30 are prepaid subscription services for data on your mobile phone. GX12 and GX30 are valid for 7 days and 30 days respectively, and your prepaid line must remain active in order to enjoy this bundle. GX12 is bundled with unlimited data at 3Mbps, unlimited calls to all networks and free 1GB hotspot data. Meanwhile, GX30 is bundled with unlimited data at 6Mbps and free 6GB hotspot data.
You can use your unlimited data for all types of usage on your smartphone, including web browsing; social media; video and streaming services like Twitch; music streaming services like Joox, Spotify and Apple Music; e-mail and much more.
You can use your unlimited calls for local calls to all mobile networks.
No. All unlimited calls are available for domestic usage only. Standard IDD rates and roaming charges apply.
All U Mobile Prepaid users may subscribe to this bundle, except for U Mobile Broadband service subscribers.
The GX12 and GX30 plans are designed for smartphone use only.
The unlimited data is meant for personal use on your smartphone. However, you also have free additional mobile hotspot quota that you can use to share data with other devices:
All mobile hotspot usage will be deducted from this allocated quota.
You may continue to use your mobile hotspot at a reduced speed of up to 64kbps.
There is no data quota cap for any of our Giler Unlimited plans.
You can activate GX12 or GX30 via the following channels:
1. MyUMobile App
Step 1 – Launch the MyUMobile App
Step 2 – Select Add-Ons
Step 3 – Select GX12 or GX30
Step 1 – Dial *118*1*1#
Step 2 – Confirm your subscription to GX12 or X30
Please ensure you have a balance of RM12 or RM30 in order to successfully activate GX12 and GX30 respectively.
GX12 is valid for 7 days and GX30 is valid for 30 days. Your subscription will be renewed automatically after 7 days for GX12, and after 30 days for GX30, as long as you have enough balance in your prepaid account.
For example, if you subscribed to GX12 at 8.53pm on 12 November, your subscription will be renewed at 8.53pm on 19 November.
You will receive a friendly reminder (SMS) two days before your auto-renewal is due. Also, one day before, another SMS when your subscription is renewed.
Yes. You will receive an SMS notification on your subscription status.
If your subscription failed to automatically renew, you might have insufficient balance or your account might be in a passive period. The system will try to renew the subscription again on the following day.
You may disable the auto-renewal service through UMB by dialling *118*1*5#.
No, you will not be able to subscribe to GX12 or GX30 during a passive period.
No, your GX12 or GX30 plan will not be auto-renewed during a passive period.
Any unused hotspot quota balance will be removed and not rolled over to the new subscription.
Any unused hotspot quota will be forfeited upon the next successful renewal, and will not be rolled over.
You will be automatically unsubscribed from GX12 or GX30 and any unused hotspot quota balance will be forfeited.
No, there is no limit to the number of times you can activate GX12 and GX30.
You can subscribe to the Hotspot Booster for 3GB of hotspot quota, which is valid for 3 days, at only RM3. This add-on is only available for GX12 and GX30 plans.
Yes, you can remove the speed cap from your unlimited data (including for video and music streaming) by subscribing to Turbo Booster, which is valid for 24 hours, at only RM5. This add-on is only available for the GX12, GX30 and GX38 data plans.
No. You have to wait until your current Booster’s quota or validity is finished before you can subscribe to the next one. This means that you can’t subscribe to more than one Hotspot Booster or more than one Turbo Booster at the same time.
However, you can subscribe to one Hotspot Booster and one Turbo Booster at the same time. Once you subscribe to both Boosters, your hotspot usage will be consumed from the Hotspot Booster’s package, and you can enjoy your unlimited data quota with no speed cap.
The remaining quota and validity of the Boosters will be removed, and the unutilised quota and validity will not be refunded.
You can subscribe to the Boosters via the following channels:
Go to Add-Ons
Send ON TURBO (for Turbo Booster) or ON HOTSPOT (for Hotspot Booster) to 28118
Yes, you can still subscribe to the standard Booster along with the Hotspot and Turbo Boosters. However, please note that the validity period for all 3 Boosters will start from the time that you successfully subscribe to them. Since your plan already comes with unlimited data, we recommend that you always subscribe to Turbo Booster instead of the standard Booster.
You will enjoy the upgraded features of unlimited data at 6Mbps and 6GB hotspot data upon your next renewal cycle.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!