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All Malaysians and foreigners above 18 years old can sign up for HERO Postpaid Plans. The plans are available for new registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversions and rate plan changes.
*Foreigners and permanent residents (PR) are required to make an upfront payment and an additional RM500 deposit upon sign-up.
You are required to make an upfront payment when you register for a plan. Part or all of your first monthly bill will be deducted from this upfront payment. When you receive your first month's bill statement, you will only be required to pay the balance due under your first month's bill statement.
An upfront payment is an advance payment that is equivalent to the monthly commitment you would make when you first sign up for any postpaid or broadband plans. For example, the upfront payment for a P99 plan will be RM99. This payment will be collected once you sign up for your chosen plan, and we will use it to offset your first monthly bill. It is not refundable.
You can see your advance access fee in your first monthly bill, and it is refundable once you request to terminate our services. If you have outstanding payments when you submit your service termination request, we will use your advance access fee to offset them before refunding the balance.
When you change your rate plan, we will refund you the advance access fee that you paid for your old plan, and charge the new advance access fee for your new rate plan to your bill statement. We will not collect the stamp duty and upfront payment for your new plan.
All voice and SMS allocation within the rate plan bundle will be prorated based on their activation dates. However, data allocation will not be prorated. This is not applicable for Share 10 and Share 20.
You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.
If you currently have a Share 50 line and you wish to retain a share line under your new P79 account, you are required to convert to a Share 20 plan. If you currently have a Share 20 line, you may carry it forward to your new account.
No. All monthly bundled minutes and data are only available for domestic usage.
We charge your voice and video calls based on a 30-second charging block.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!