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This exercise is carried out in collaboration with MCMC (refer to https://www.mcmc.gov.my/media/press-releases/industry-task-force-for-data-verification-formed ).
The main objective is aimed at curbing misuse of prepaid mobile services for criminal activities and the protection of other consumers from any unlawful activities. Therefore, it is critical to ensure all prepaid users are accurately registered with the respective service providers.
Prepaid users with inaccurate registration details are advised to promptly update their registration details by walking into the nearest U Mobile stores (https://www.u.com.my/store-finder/service-centres) or email to contact centre at customer.service@u.com.my . Prepaid users need to ensure that their details registered with U Mobile are accurate.
You are required to update your Name, ID and Date of Birth. Your original identity document (i.e. MyKAD, Passport etc.) is required for the registration updates.
U Mobile will suspend and terminate the prepaid services immediately if user's registration details were found to be inaccurate or falsely registered and were unable to be rectified within the stipulated time given. Upon termination, the remaining balance for the prepaid services will be forfeited and U Mobile is under no obligation to re-issue the same number to the user during any new registration in the future.
This will be an on-going and periodical exercise by U Mobile in collaboration with MCMC.
Affected users will be received a SMS notification from U Mobile.
Affected users are advised to promptly update their registration details by walking in to the nearest U Mobile stores (https://www.u.com.my/store-finder/service-centres) or email to customer.service@u.com.my.
If you require further assistance, you can get in touch with us via the following channels.
MyUMobile App
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!
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