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Suspension requests can be made through Service Centres, Selected Dealers, Contact Centres, Social Media or an email to customer service.
30 days from the date of suspension request.
Suspension requests can be made through Service Centres, selected dealers, Contact Centres, Social Media or an email to customer service. However, for USIM replacement requests, you are required to walk-in to a Service Centre & Premier Dealer to fill up the USIM Replacement Form and submit it together with a photocopy of your ORIGINAL identification document. A charge of RM10 (+6% service tax) applies for USIM replacement requests.
Your account will be suspended up to a maximum of 30 days upon suspension request.
During the suspension period, customers may reach out to us via our Contact Centres, social media, direct email to our Customer Service or walk-in to any Service Centre & Premier Dealer for reactivation of your account.
Your line will be reactivated automatically after 30 days from the date of suspension. A reactivation fee of RM10 (+6% service tax) will be charged to your next bill statement after reactivation.
Yes, we will continue to charge for the monthly subscription fee, monthly device instalments and any recurring charges despite the suspension of your account.
No. Your line status must be active in order to enjoy the rebate. Rebate will not be carried forward to the next month and will be forfeited.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!