Postpaid Plans
Looking for the best postpaid plan in Malaysia? Explore ULTRA Postpaid with unbeatable data, global roaming, ULTRA5G Priority Pass and ULTRA Security.
ULTRA Security Pro keeps you protected in the digital world with seamless Identity Protection, Device Security and Cyber Insurance in one convenient plan. You can access these features through the Protection Hub which is a centralised dashboard that allows you to access, activate and manage the cyber protection features in one place.
ULTRA Security Pro is designed for U Mobile Postpaid subscribers, meeting the eligibility criteria prescribed by U Mobile from time to time. To be eligible for the programme, you must:
i. be at least 18 years of age; and
ii. be resident in Malaysia; and
iii. hold an active ULTRA Postpaid plan
With ULTRA Security Pro, you enjoy:
As part of the Identity Protection service, you will receive alerts via email and SMS whenever any potential risk or breach involving your personal information is detected.
ULTRA Security Pro is available for all devices including Android and iOS.
Ensure your MyUMobile App version is updated to v.3.13.12 or newer for the best experience.
You may subscribe for ULTRA Security Pro by following the steps below:
Step 1: Login to MyUMobile App
Step 2: Click on ‘ULTRA Security Pro’ banner under Featured Services
Step 3: Click on ‘Subscribe Now’
Step 4: Fill in your details & click on ‘Confirm to Subscribe’
Once your subscription is successful, the services and insurance policy will be activated on the same day. You can view your subscription details on ULTRA Security Pro on the Protection Hub via the MyUMobile App.
The monthly subscription fee for ULTRA Security Pro is RM5.00, subject to 8% SST that will be charged to your monthly Postpaid bill
The fees will be charged to your monthly postpaid bill and the subscription fee will be counted towards your postpaid credit limit.
New subscribers will enjoy free subscription for the first three (3) months, redeemable once only.
Yes, your subscription will automatically renew every month, ensuring uninterrupted protection.
Each subscription is limited to one (1) per registered mobile number.
No, the full monthly subscription fee applies from your sign-up date.
You may contact us via the live chat function available within the Protection Hub. The Live Chat Service is available Monday to Sunday from 9:00am to 6:00pm.
No, subscriptions are not transferrable.
Yes, you may cancel at any time. Cancellation takes effect at the end of the current billing cycle.
No, your subscription will remain active unless you choose to opt out or your line is permanently terminated.
No, there are no cancellation penalties.
Yes, you may re-subscribe, but promotional waiver will not apply again.
You may cancel the subscription by contacting the customer support team via the Live Chat Service on the Protection Hub.
Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.
Enjoy a better, faster and safer experience today!
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Have questions? Feel free to DM us!
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