{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
ULTRA5G
My Account

Suggested Search

Popular Search

Popular on U Mobile

RM0 for 2 5G Phones this Raya
RM0 for 2 5G Phones this Raya

This Raya, get 2 FREE Phones with U Family and enjoy savings RM3,000.​
2nd Google Pixel 10 for RM0
2nd Google Pixel 10 for RM0

Buy the Google Pixel 10 Pro Fold and get the Pixel 10 for RM0. Enjoy RM0 for 6 Months with selected Google Pixel models.
2nd 5G Phone for RM0
2nd 5G Phone for RM0

Enjoy Buy 1 Free 1 deals on 5G Android phones with U Family. Get flagship devices, shared data and free roaming in 60+ destinations. Find out more.

Wireless
Wireless

Enjoy fibre-like speeds with U Home 5G! This wireless broadband comes with unlimited internet plans that include free Game-Grade Router 5G or Samsung TV. Get now!
Postpaid Plans
Postpaid Plans

Looking for the best postpaid plan in Malaysia? Explore ULTRA Postpaid with unbeatable data, global roaming, ULTRA5G Priority Pass and ULTRA Security.

Data Plans
Data Plans

Enjoy ULTRA Prepaid with unlimited speed, hotspot and calls, plus ULTRA5G priority access and security. No limits. No speed cap. Learn more.

Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
ULTRA5G

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches
{ "dropdownFaqProperties": [ { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general.html", "isGroupLabel": true, "childList": [ { "title": "Mobile Number Portability (MNP) ", "value": "mobile-number-portability-mnp", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/mobile-number-portability-mnp.html" }, { "title": "Change Rate Plan", "value": "change-rate-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/change-rate-plan.html" }, { "title": "Upgrade Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/upgrade-prepaid-to-postpaid.html" }, { "title": "Understanding Your Bill (New Bill 2024)", "value": "understanding-your-bill-new-bill-2024", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/understanding-your-bill-new-bill-2024.html" }, { "title": "Request E-Invoice", "value": "request-e-invoice", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/request-e-invoice.html" }, { "title": "MyDigital ID Self Registration", "value": "mydigital-id-self-registration", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/mydigital-id-self-registration.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "U Family 128", "value": "u-family-128", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-family-128.html" }, { "title": "U Postpaid 38, 68 & 98​", "value": "u-postpaid-38-68-98", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-38-68-98.html" }, { "title": "U Postpaid 68 & U Postpaid 98​ Free Data Roaming and Incoming Calls​", "value": "u-postpaid-68-u-postpaid-98", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-68-u-postpaid-98.html" }, { "title": "U Postpaid 38 (Lite) & U Postpaid 68 (Lite)", "value": "u-postpaid-38-lite-u-postpaid-68-lite", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-38-lite-u-postpaid-68-lite.html" }, { "title": "U Postpaid Borneo", "value": "u-postpaid-borneo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-borneo.html" }, { "title": "U Postpaid Plans Add-Ons", "value": "u-postpaid-plans-add-ons", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-plans-add-ons.html" }, { "title": "Roaming For U", "value": "roaming-for-u", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/roaming-for-u.html" }, { "title": "U FamilyShare", "value": "u-familyshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-familyshare.html" }, { "title": "Revision of Suspension Policy for Postpaid Subscribers ", "value": "revision-of-suspension-policy-for-postpaid-subscribers-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/revision-of-suspension-policy-for-postpaid-subscribers-.html" }, { "title": "Postpaid Mobile Number Portability ", "value": "postpaid-mobile-number-portability", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/postpaid-mobile-number-portability.html" }, { "title": "U WatchShare ", "value": "u-watchshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-watchshare.html" }, { "title": "U Mobile Postpaid Refund", "value": "refund", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/refund.html" }, { "title": "Postpaid 38", "value": "postpaid-38", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/postpaid-38.html" }, { "title": "Giler Unlimited GX55", "value": "giler-unlimited-gx55", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-unlimited-gx55.html" }, { "title": "Giler Unlimited GX68", "value": "giler-unlimited-gx68", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-unlimited-gx68.html" }, { "title": "Unlimited HERO P99", "value": "unlimited-hero-p99", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/unlimited-hero-p99.html" }, { "title": "HERO Postpaid", "value": "hero-postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/hero-postpaid.html" }, { "title": "Hero Plus", "value": "hero-plus", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/hero-plus.html" }, { "title": "Unlimited HERO P139 ", "value": "unlimited-hero-p139", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/unlimited-hero-p139.html" }, { "title": "ULTRA Postpaid Borneo", "value": "ultra-postpaid-borneo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/ultra-postpaid-borneo.html" }, { "title": "ULTRA5G Trial", "value": "ultra5g-trial", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/ultra5g-trial.html" }, { "title": "ULTRA Postpaid", "value": "ultra-postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/ultra-postpaid.html" }, { "title": "ULTRA Family", "value": "ultra-family", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/ultra-family.html" }, { "title": "ULTRA Security Pro", "value": "ultra-security-pro", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/ultra-security-pro.html" }, { "title": "ULTRA WatchShare ", "value": "ultra-watchshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/ultra-watchshare.html" }, { "title": "ULTRA Security Network", "value": "ultra-security-network", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/ultra-security-network.html" } ] }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html", "isGroupLabel": true, "childList": [ { "title": "5G-Ready Prepaid Rate Plan", "value": "prepaid-5g-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan.html" }, { "title": "U Prepaid 25, 35, 40 & 50", "value": "u-prepaid-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/u-prepaid-plans.html" }, { "title": "U Prepaid Borneo", "value": "u-prepaid-borneo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/u-prepaid-borneo.html" }, { "title": "5G Daily Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans.html" }, { "title": "Travellers Plan", "value": "travellers-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/hotspot-add-ons.html" }, { "title": "Activate High Speed 2 and 24 Hours​", "value": "high-speed", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/high-speed.html" }, { "title": "Data Booster 5 ", "value": "data-booster-5", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5.html" }, { "title": "Prepaid Self Registration", "value": "prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-self-registration.html" }, { "title": "Prepaid Top Up", "value": "prepaid-top-up", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up.html" }, { "title": "CreditSOS Service ", "value": "creditsos-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service.html" }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "Prepaid Data Verification Exercise ", "value": "prepaid-data-verification-exercise", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise.html" }, { "title": "U Prepaid plans with BIDD1310 Promo", "value": "prepaid-u35-with-bidd1310-promo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u35-with-bidd1310-promo.html" }, { "title": "Giler Unlimited GX38 & GX43", "value": "giler-unlimited-gx38-gx43", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43.html" }, { "title": "Giler Unlimited GX30 & GX12", "value": "giler-unlimited-gx30-gx12", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12.html" }, { "title": "Giler Talk GT30", "value": "giler-talk-gt30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30.html" }, { "title": "Unlimited Mobile Internet (UMI)", "value": "unlimited-mobile-internet-umi", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi.html" }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3.html" }, { "title": "Pakej Rahmah Siswa", "value": "pakej-rahmah", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah.html" }, { "title": "Voice Plans", "value": "voice-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans.html" }, { "title": "Combo Indonesia", "value": "combo-indonesia", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia.html" }, { "title": "Unlimited FUNZ Prepaid Pack", "value": "unlimited-funz-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack.html" }, { "title": "Unlimited Power Prepaid Pack", "value": "unlimited-power-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack.html" }, { "title": "New U Prepaid Pack", "value": "new-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack.html" }, { "title": "Old U Prepaid Pack", "value": "old-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack.html" }, { "title": "U Postpaid Borneo", "value": "u-postpaid-borneo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/u-postpaid-borneo.html" }, { "title": "ULTRA Prepaid Borneo", "value": "ultra-prepaid-borneo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/ultra-prepaid-borneo.html" }, { "title": "ULTRA5G Priority", "value": "ultra5g-priority", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/ultra5g-priority.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/ultra5g-priority.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Mobile Plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans.html" }, { "title": "Prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html" } ] }

More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Download App
Download App
Facebook

Facebook

Drop us your message on Messenger.

 

Chat Now
Instagram

Instagram

Have questions? Feel free to DM us!

 

DM Now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed