{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Next Gen 5G
My Account

Suggested Search

Popular Search

Popular on U Mobile

RM0 iPhone Promo
RM0 iPhone Promo

Own an iPhone 16e, 15 pro, & 15 pay RM0 for the first 6 months. Get free global roaming & 1,000GB of high-speed 5G data on your new phone, only with U Mobile.
Unbeatable 5G Devices
Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!
iPhone 16 Series
iPhone 16 Series

Experience unbeatable savings & flexibility with iPhone 16 Series via U Mobile's Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!
Wireless
Wireless

Enjoy fibre-like speeds with U Home 5G! This wireless broadband comes with unlimited internet plans that include free Game-Grade Router 5G or Samsung TV. Get now!
Postpaid Plans
Postpaid Plans

Subscribe to U Mobile's Postpaid Data Plans - U Postpaid 38, 68 & 98. Enjoy Ultra Hotspot on 4G and 5G network & Unlimited Local Calls from RM38/mth. Get it now!
Data Plans
Data Plans

Enjoy faster Unlimited Prepaid Data at only RM25/month. Stream, game, and socialise non-stop with lightning speed on U Prepaid, Malaysia's best 5G Prepaid plan.
Latest 5G Devices
Latest 5G Devices

Enjoy unbeatable savings & flexibility with U PayLater when you purchase the latest 5G phones along with U Mobile's U Postpaid plans. Get to know more now.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Next Gen 5G

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches
{ "dropdownFaqProperties": [ { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general.html", "isGroupLabel": true, "childList": [ { "title": "Mobile Number Portability (MNP) ", "value": "mobile-number-portability-mnp", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/mobile-number-portability-mnp.html" }, { "title": "Change Rate Plan", "value": "change-rate-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/change-rate-plan.html" }, { "title": "Upgrade Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/upgrade-prepaid-to-postpaid.html" }, { "title": "Understanding Your Bill (New Bill 2024)", "value": "understanding-your-bill-new-bill-2024", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/understanding-your-bill-new-bill-2024.html" }, { "title": "Request E-Invoice", "value": "request-e-invoice", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/request-e-invoice.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "U Family 128", "value": "u-family-128", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-family-128.html" }, { "title": "U Postpaid 38, 68 & 98​", "value": "u-postpaid-38-68-98", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-38-68-98.html" }, { "title": "U Postpaid 68 & U Postpaid 98​ Free Data Roaming and Incoming Calls​", "value": "u-postpaid-68-u-postpaid-98", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-68-u-postpaid-98.html" }, { "title": "U Postpaid 38 (Lite) & U Postpaid 68 (Lite)", "value": "u-postpaid-38-lite-u-postpaid-68-lite", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-38-lite-u-postpaid-68-lite.html" }, { "title": "U Postpaid Borneo", "value": "u-postpaid-borneo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-borneo.html" }, { "title": "U Postpaid Plans Add-Ons", "value": "u-postpaid-plans-add-ons", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-plans-add-ons.html" }, { "title": "Roaming For U", "value": "roaming-for-u", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/roaming-for-u.html" }, { "title": "U FamilyShare", "value": "u-familyshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-familyshare.html" }, { "title": "Revision of Suspension Policy for Postpaid Subscribers ", "value": "revision-of-suspension-policy-for-postpaid-subscribers-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/revision-of-suspension-policy-for-postpaid-subscribers-.html" }, { "title": "Postpaid Mobile Number Portability ", "value": "postpaid-mobile-number-portability", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/postpaid-mobile-number-portability.html" }, { "title": "U Mobile Postpaid Refund", "value": "refund", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/refund.html" }, { "title": "U Premium & U Platinum", "value": "u-premium-and-u-platinum", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-premium-and-u-platinum.html" }, { "title": "Postpaid 38", "value": "postpaid-38", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/postpaid-38.html" }, { "title": "Giler Unlimited GX55", "value": "giler-unlimited-gx55", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-unlimited-gx55.html" }, { "title": "Giler Unlimited GX68", "value": "giler-unlimited-gx68", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-unlimited-gx68.html" }, { "title": "Unlimited HERO P99", "value": "unlimited-hero-p99", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/unlimited-hero-p99.html" }, { "title": "HERO Postpaid", "value": "hero-postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/hero-postpaid.html" }, { "title": "Hero Plus", "value": "hero-plus", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/hero-plus.html" }, { "title": "Unlimited HERO P139 ", "value": "unlimited-hero-p139", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/unlimited-hero-p139.html" } ] }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html", "isGroupLabel": true, "childList": [ { "title": "5G-Ready Prepaid Rate Plan", "value": "prepaid-5g-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan.html" }, { "title": "U Prepaid 25, 35, 40 & 50", "value": "u-prepaid-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/u-prepaid-plans.html" }, { "title": "U Prepaid Borneo", "value": "u-prepaid-borneo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/u-prepaid-borneo.html" }, { "title": "5G Daily Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans.html" }, { "title": "Travellers Plan", "value": "travellers-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/hotspot-add-ons.html" }, { "title": "Activate High Speed 2 and 24 Hours​", "value": "high-speed", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/high-speed.html" }, { "title": "Data Booster 5 ", "value": "data-booster-5", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5.html" }, { "title": "Prepaid Self Registration", "value": "prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-self-registration.html" }, { "title": "Prepaid Top Up", "value": "prepaid-top-up", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up.html" }, { "title": "CreditShare", "value": "creditshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare.html" }, { "title": "CreditSOS Service ", "value": "creditsos-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service.html" }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "Prepaid Data Verification Exercise ", "value": "prepaid-data-verification-exercise", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise.html" }, { "title": "U Prepaid plans with BIDD1310 Promo", "value": "prepaid-u35-with-bidd1310-promo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u35-with-bidd1310-promo.html" }, { "title": "Giler Unlimited GX38 & GX43", "value": "giler-unlimited-gx38-gx43", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43.html" }, { "title": "Giler Unlimited GX30 & GX12", "value": "giler-unlimited-gx30-gx12", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12.html" }, { "title": "Giler Talk GT30", "value": "giler-talk-gt30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30.html" }, { "title": "Unlimited Mobile Internet (UMI)", "value": "unlimited-mobile-internet-umi", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi.html" }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3.html" }, { "title": "Pakej Rahmah Siswa", "value": "pakej-rahmah", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah.html" }, { "title": "Voice Plans", "value": "voice-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans.html" }, { "title": "Combo Indonesia", "value": "combo-indonesia", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia.html" }, { "title": "Unlimited FUNZ Prepaid Pack", "value": "unlimited-funz-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack.html" }, { "title": "Unlimited Power Prepaid Pack", "value": "unlimited-power-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack.html" }, { "title": "New U Prepaid Pack", "value": "new-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack.html" }, { "title": "Old U Prepaid Pack", "value": "old-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u35-with-bidd1310-promo.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Mobile Plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans.html" }, { "title": "Prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html" } ] }

More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Download App
Download App
Facebook

Facebook

Drop us your message on Messenger.

 

Chat Now
Instagram

Instagram

Have questions? Feel free to DM us!

 

DM Now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed