Popular Search
CreditSOS service allows eligible U Mobile Prepaid subscribers to request prepaid credit advance from U Mobile.
CreditSOS offers the following options:
| CreditSOS Type | Credit Advance Amount | Service Fee Charges | Validity |
| Credit (RM) | RM1 | RM0.25 | 1 days |
| RM2 | RM0.50 | 2 days | |
| RM3 | RM0.75 | 3 days | |
| RM5 | RM1.25 | 5 days | |
| RM10 | RM2.50 | 10 days |
There are 2 types of subscription, which you can see below. The CreditSOS credit advance amount will always based on your eligibility during time of request, which is determined by U Mobile.
1. Subscribers can request for a one-off subscription:
A. Via SMS by sending one of the keywords below to 28120:
Keyword |
Function |
| SOS1 | To request CreditSOS credit advance amount RM1 with validity 1 day from subscription date. |
| SOS2 | To request CreditSOS credit advance amount RM2 with validity 2 days from subscription date. |
| SOS3 | To request CreditSOS credit advance amount RM3 with validity 3 days from subscription date. |
| SOS5 | To request CreditSOS credit advance amount RM5 with validity 5 days from subscription date. |
| SOS10 | To request CreditSOS credit advance amount RM10 with validity 10 days from subscription date. |
Or
B. (i) Via UMB by typing *118*86*1# or *118*3*8*1# - For Active U Mobile Prepaid subscribers ("Active" means able to make and receive call):
UMB Keyword |
Function |
*118*86*1# or *118*3*8*1# |
To request CreditSOS Credit |
(ii) Via UMB by typing *118*804*1# - For Passive U Mobile Prepaid subscribers ("Passive" means not able to access the internet, make outgoing calls and SMS):
UMB Keyword |
Function |
*118*804*1# |
To request CreditSOS Credit |
2. Subscribers can request for automated subscription:
A. Via SMS by sending one of the keywords below to 28120:
UMB Keyword |
Function |
ON ACR |
To subscribe for Automated CreditSOS Credit subscription |
| OFF ACR | To unsubscribe for Automated CreditSOS Credit subscription |
B. Via UMB by typing *118*3*8*2#
| UMB Keyword | Function |
| *118*3*8*2# | To Register for or De-register from Automated CreditSOS Credit |
The credit advance amount will be credited into your account instantly once you make a successful request. You will receive a confirmation notice from U Mobile. You may also send BAL to 28120 or dial *118*3*8*3# to check your latest balance.
The CreditSOS credit advance amount and service fee charge will be deducted from your next prepaid top up amount.
Yes. However, subscriber eligibility will subject to U Mobile assessment during the time of request.
The CreditSOS credit advance amount together with service fee will be auto deducted from your next prepaid top up. If your top up amount is less than your outstanding CreditSOS amount, your remaining CreditSOS outstanding amount will be deducted from your subsequent top up as well, until the full amount has been fully repaid.
For subscriber that with more than 1 (ONE) outstanding unpaid subscriptions, repayment sequence will be in below manners.
Subscriber’s prepaid top up credit will be used to pay off the earliest subscription credit advance amount and service fee charge to followed by subsequence subscription(s) according to below sequences:
e. g:
1st subscription credit advance amount > 1st subscription service fee charge > 2nd subscription credit advance amount > 2nd subscription service fee charge > 3rd subscription credit advance amount > and so forth.
When you make your next top up, you will receive a CreditSOS payment confirmation SMS from U Mobile. You may also send BAL to 28120 or dial *118*3*8*3# to check your latest unpaid amount.
Yes, you can still switch to another prepaid plan. Your outstanding CreditSOS amount will be carried forward to your new prepaid account.
No. You have to settle your outstanding CreditSOS amount before switching to a U Mobile Postpaid plan.
Yes, subject to subscriber eligibility at that time, a CreditSOS credit advance amount will be credited into your prepaid account automatically whenever your balance reaches RM1.50 and below.
Yes, just dial *118*86*1# or *118*3*8*1# to request for the service. Alternatively, you can subscribe using SMS if you are roaming with our roaming partner. For a full list of our roaming partners, please go to www.u.com.my/plans/roaming-idd/roaming-rates.
If you subscribe via SMS when you are in Malaysia, you will not be charged for the SMS. However, you will be charged for the SMS if you subscribe via SMS while roaming. The SMS fee depends on the roaming country and operator that you have selected. For the full list of charges, please go to u.com.my/plans/roaming-idd/roaming-rates.
No. You have to pay back your CreditSOS amount by topping up your prepaid account.
Send OFF to 28120 to stop receiving messages offering the CreditSOS service.
The prepaid account validity period will follow the longest validity period.
For example, your existing prepaid account is valid until 20 March 2020. On 18 March 2020, you subscribe for CreditSOS credit advance of RM5, which has a validity period of 5 days. The new expiry date for your credit will be 18 March 2020 + 5 days = 23 March 2020.
However, if your existing prepaid account is valid until 20 March 2020, and you subscribe for CreditSOS credit advance of RM5 on 10th March 2020, your prepaid account will still be valid until 20 March 2020.
If you require further assistance, you can get in touch with us via the following channels.
MyUMobile App
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!
{{deviceBrand}}
{{deviceModel}}
{{deviceBrand}}
{{deviceModel}}
