{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Why U Mobile
SHOP

Suggested Search

Popular Search

Popular on U Mobile

Postpaid Plans
Postpaid Plans

Discover our latest Postpaid plans, featuring the New Postpaid 38. Experience UNLIMITED Calls with 30GB of High-Speed Data for only RM38/mth. Get yours today!
All-New Prepaid Plans
All-New Prepaid Plans

UNLIMITED Data & Calls now come with 30 hours Speed Booster! Limited time promo at RM20 /month.
Barulah Raya - Latest 5G Phones
Barulah Raya - Latest 5G Phones

Be 5G-Ready this Raya before it hit the streets! Now you can bring home a brand new 5G phone from RM0, with no upfront payment! Find out more at here!
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Why U Mobile

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches
{ "dropdownFaqProperties": [ { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general.html", "isGroupLabel": true, "childList": [ { "title": "Mobile Number Portability (MNP) ", "value": "mobile-number-portability-mnp", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/mobile-number-portability-mnp.html" }, { "title": "Change Rate Plan", "value": "change-rate-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/change-rate-plan.html" }, { "title": "Upgrade Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/upgrade-prepaid-to-postpaid.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "Hero Plus", "value": "hero-plus", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/hero-plus.html" }, { "title": "HERO Postpaid", "value": "hero-postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/hero-postpaid.html" }, { "title": "U Premium & U Platinum", "value": "u-premium-and-u-platinum", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-premium-and-u-platinum.html" }, { "title": "Unlimited HERO P99", "value": "unlimited-hero-p99", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/unlimited-hero-p99.html" }, { "title": "Unlimited HERO P139 ", "value": "unlimited-hero-p139", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/unlimited-hero-p139.html" }, { "title": "Giler GX50", "value": "giler-gx50", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-gx50.html" }, { "title": "Giler Unlimited GX68", "value": "giler-unlimited-gx68", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-unlimited-gx68.html" }, { "title": "RM0.99 Device Offer", "value": "rm-0-99-device-offer", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/rm-0-99-device-offer.html" }, { "title": "Add a Line, 2 Phones for 99sen", "value": "add-a-line-2-phones-for-99sen", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/add-a-line-2-phones-for-99sen.html" }, { "title": "Device Bundle with Unlimited HERO Postpaid Plan", "value": "device-bundle-with-unlimited-hero-postpaid-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/device-bundle-with-unlimited-hero-postpaid-plan.html" }, { "title": "Postpaid Mobile Number Portability ", "value": "postpaid-mobile-number-portability", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/postpaid-mobile-number-portability.html" }, { "title": "Revision of Suspension Policy for Postpaid Subscribers ", "value": "revision-of-suspension-policy-for-postpaid-subscribers-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/revision-of-suspension-policy-for-postpaid-subscribers-.html" } ] }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html", "isGroupLabel": true, "childList": [ { "title": "New U Prepaid Pack", "value": "new-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack.html" }, { "title": "Unlimited Power Prepaid Pack", "value": "unlimited-power-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack.html" }, { "title": "Voice Plans", "value": "voice-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans.html" }, { "title": "Unlimited Mobile Internet (UMI)", "value": "unlimited-mobile-internet-umi", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi.html" }, { "title": "Giler Unlimited GX30 & GX12", "value": "giler-unlimited-gx30-gx12", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12.html" }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "Giler Talk GT30", "value": "giler-talk-gt30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30.html" }, { "title": "Unlimited FUNZ Prepaid Pack", "value": "unlimited-funz-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack.html" }, { "title": "Prepaid Daily & Weekly Data Plans", "value": "prepaid-daily-weekly-data-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-daily-weekly-data-plans.html" }, { "title": "Prepaid Top Up", "value": "prepaid-top-up", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up.html" }, { "title": "CreditShare", "value": "creditshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare.html" }, { "title": "Prepaid Mobile Number Portability (MNP)", "value": "prepaid-mobile-number-portability-mnp", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp.html" }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3.html" }, { "title": "Giler Unlimited GX38", "value": "giler-unlimited-gx38", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38.html" }, { "title": "Data Booster 5 ", "value": "data-booster-5", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5.html" }, { "title": "CreditSOS Service ", "value": "creditsos-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service.html" }, { "title": "Old U Prepaid Pack", "value": "old-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack.html" }, { "title": "Prepaid Data Verification Exercise ", "value": "prepaid-data-verification-exercise", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise.html" }, { "title": "Combo Indonesia", "value": "combo-indonesia", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia.html" }, { "title": "Prepaid Self Registration", "value": "prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-self-registration.html" }, { "title": "CreditSOS Free Credit", "value": "creditsos-free-credit", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-free-credit.html" }, { "title": "Prepaid U25 & U35 ", "value": "prepaid-u25-u35", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35.html" }, { "title": "Prepaid 5G-Ready Plan", "value": "prepaid-5g-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan.html" }, { "title": "Prabayar U25 & U35 - Indonesia", "value": "prepaid-u25-u35-indonesia", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35-indonesia.html" }, { "title": "Prepaid U25 & U35 - Bangladesh", "value": "prepaid-u25-u35-bangladesh", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35-bangladesh.html" }, { "title": "Prepaid U25 & U35 - Nepal", "value": "prepaid-u25-u35-nepal", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35-nepal.html" }, { "title": "Prepaid U25 & U35 - Pakistan", "value": "prepaid-u25-u35-pakistan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35-pakistan.html" }, { "title": "Prepaid U25 & U35 - India", "value": "prepaid-u25-u35-india", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35-india.html" }, { "title": "Prepaid U25 & U35 - Myanmar", "value": "prepaid-u25-u35-myanmar", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35-myanmar.html" }, { "title": "Paket Prabayar Siap 5G - Indonesia", "value": "prepaid-5g-plan-indonesia", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan-indonesia.html" }, { "title": "Prepaid 5G-Ready Plan - Bangladesh", "value": "prepaid-5g-plan-bangladesh", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan-bangladesh.html" }, { "title": "Prepaid 5G-Ready Plan - Nepal", "value": "prepaid-5g-plan-nepal", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan-nepal.html" }, { "title": "Prepaid 5G-Ready Plan - Pakistan", "value": "prepaid-5g-plan-pakistan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan-pakistan.html" }, { "title": "Prepaid 5G-Ready Plan - India", "value": "prepaid-5g-plan-india", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan-india.html" }, { "title": "Prepaid 5G-Ready Plan - Myanmar", "value": "prepaid-5g-plan-myanmar", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan-myanmar.html" }, { "title": "Prepaid U35 with BIDD1310 Promo", "value": "prepaid-u35-with-bidd1310-promo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u35-with-bidd1310-promo.html" } ] }, { "title": "Travel SIM", "value": "travel-sim", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/travel-sim.html", "isGroupLabel": true, "childList": [ { "title": "Traveller SIM Pack", "value": "traveller-sim-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/travel-sim/traveller-sim-pack.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Mobile Plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans.html" }, { "title": "Prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html" } ] }

Can't Find the Help You Need?

If you require further assistance, you can get in touch with us via the following channels.

my-u-mobile-app

MyUMobile App

Reach out to us through the MyUMobile App.

Download App
facebook

Facebook

Drop us your message on Messenger.

Chat Now
twitter

Twitter

Tweet us your enquiries and we will get back to you as soon as we can! 

Tweet Now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed