{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":12,"day":13},"instant":{"seconds":1734019200,"nanos":0},"nowDate":"Dec 13, 2024, 12:00:00 AM","nowTime":"2024-12-13","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":12,"day":13},"instant":{"seconds":1734019200,"nanos":0},"nowDate":"Dec 13, 2024, 12:00:00 AM","nowTime":"2024-12-13","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Get 5G
Contact Us

Suggested Search

Popular Search

Popular on U Mobile

iPhone 16
iPhone 16

Unbeatable savings & flexibility with your iPhone 16 via the all-new U Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!
Unbeatable 5G Devices
Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!
Wireless
Wireless

Experience fibre-like speeds with U Home 5G and get a Samsung TV. Plus, enjoy a Wi-Fi 6 5G router for seamless connectivity across all your devices.
iPhone 15 Pro
iPhone 15 Pro

Unbeatable savings & flexibility with your iPhone 15 Pro via Unbeatable 5G U Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!

Postpaid Plans
Postpaid Plans

Enjoy up to 6 lines sharing 1000GB 5G data & free global roaming with U Postpaid plans. Enjoy more with U Family 128, get 1000GB 5G data & global roaming among 4 lines.
Data Plans
Data Plans

The No.1 Unlimited Prepaid, now 2X faster only RM25/mth! Stream, game, and social non-stop with lightning speed on U Prepaid.
Devices
Devices

Own the latest 5G Devices with U PayLater or U SaveMore.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Get 5G

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches
{ "dropdownFaqProperties": [ { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general.html", "isGroupLabel": true, "childList": [ { "title": "Mobile Number Portability (MNP) ", "value": "mobile-number-portability-mnp", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/mobile-number-portability-mnp.html" }, { "title": "Change Rate Plan", "value": "change-rate-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/change-rate-plan.html" }, { "title": "Upgrade Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/upgrade-prepaid-to-postpaid.html" }, { "title": "Prepaid Postpaid 5G Trial", "value": "prepaid-postpaid-5g-trial", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/prepaid-postpaid-5g-trial.html" }, { "title": "Understanding Your Bill (New Bill 2024)", "value": "understanding-your-bill-new-bill-2024", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/understanding-your-bill-new-bill-2024.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "U SaveMore", "value": "device-u-savemore", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/device-u-savemore.html" }, { "title": "U PayLater", "value": "device-u-paylater", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/device-u-paylater.html" }, { "title": "Hero Plus", "value": "hero-plus", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/hero-plus.html" }, { "title": "HERO Postpaid", "value": "hero-postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/hero-postpaid.html" }, { "title": "U Premium & U Platinum", "value": "u-premium-and-u-platinum", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-premium-and-u-platinum.html" }, { "title": "Unlimited HERO P99", "value": "unlimited-hero-p99", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/unlimited-hero-p99.html" }, { "title": "Unlimited HERO P139 ", "value": "unlimited-hero-p139", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/unlimited-hero-p139.html" }, { "title": "Giler GX50", "value": "giler-gx50", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-gx50.html" }, { "title": "Giler Unlimited GX68", "value": "giler-unlimited-gx68", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-unlimited-gx68.html" }, { "title": "RM0.99 Device Offer", "value": "rm-0-99-device-offer", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/rm-0-99-device-offer.html" }, { "title": "Add a Line, 2 Phones for 99sen", "value": "add-a-line-2-phones-for-99sen", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/add-a-line-2-phones-for-99sen.html" }, { "title": "Device Bundle with Unlimited HERO Postpaid Plan", "value": "device-bundle-with-unlimited-hero-postpaid-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/device-bundle-with-unlimited-hero-postpaid-plan.html" }, { "title": "Postpaid Mobile Number Portability ", "value": "postpaid-mobile-number-portability", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/postpaid-mobile-number-portability.html" }, { "title": "Revision of Suspension Policy for Postpaid Subscribers ", "value": "revision-of-suspension-policy-for-postpaid-subscribers-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/revision-of-suspension-policy-for-postpaid-subscribers-.html" }, { "title": "Roaming For U", "value": "roaming-for-u", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/roaming-for-u.html" }, { "title": "U FamilyShare", "value": "u-familyshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-familyshare.html" }, { "title": "U Postpaid 68 & U Postpaid 98​ Free Data Roaming and Incoming Calls​", "value": "u-postpaid-68-u-postpaid-98", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-68-u-postpaid-98.html" }, { "title": "U Postpaid Plans Add-Ons", "value": "u-postpaid-plans-add-ons", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-plans-add-ons.html" }, { "title": "U Postpaid Borneo", "value": "u-postpaid-borneo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-borneo.html" }, { "title": "U Mobile Postpaid Refund", "value": "refund", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/refund.html" }, { "title": "Giler Unlimited GX55", "value": "giler-unlimited-gx55", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-unlimited-gx55.html" }, { "title": "U Family 128", "value": "u-family-128", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-family-128.html" } ] }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html", "isGroupLabel": true, "childList": [ { "title": "New U Prepaid Pack", "value": "new-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack.html" }, { "title": "Unlimited Power Prepaid Pack", "value": "unlimited-power-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack.html" }, { "title": "Voice Plans", "value": "voice-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans.html" }, { "title": "Unlimited Mobile Internet (UMI)", "value": "unlimited-mobile-internet-umi", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi.html" }, { "title": "Giler Unlimited GX30 & GX12", "value": "giler-unlimited-gx30-gx12", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12.html" }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "Giler Talk GT30", "value": "giler-talk-gt30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30.html" }, { "title": "Unlimited FUNZ Prepaid Pack", "value": "unlimited-funz-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack.html" }, { "title": "Prepaid Daily & Weekly Data Plans", "value": "prepaid-daily-weekly-data-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-daily-weekly-data-plans.html" }, { "title": "Prepaid Top Up", "value": "prepaid-top-up", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up.html" }, { "title": "CreditShare", "value": "creditshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare.html" }, { "title": "Prepaid Mobile Number Portability (MNP)", "value": "prepaid-mobile-number-portability-mnp", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp.html" }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3.html" }, { "title": "Giler Unlimited GX38 & GX43", "value": "giler-unlimited-gx38-gx43", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43.html" }, { "title": "Data Booster 5 ", "value": "data-booster-5", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5.html" }, { "title": "CreditSOS Service ", "value": "creditsos-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service.html" }, { "title": "Old U Prepaid Pack", "value": "old-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack.html" }, { "title": "Prepaid Data Verification Exercise ", "value": "prepaid-data-verification-exercise", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise.html" }, { "title": "Combo Indonesia", "value": "combo-indonesia", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia.html" }, { "title": "Prepaid Self Registration", "value": "prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-self-registration.html" }, { "title": "CreditSOS Free Credit", "value": "creditsos-free-credit", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-free-credit.html" }, { "title": "U Prepaid Plans", "value": "u-prepaid-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/u-prepaid-plans.html" }, { "title": "5G-Ready Prepaid Rate Plan", "value": "prepaid-5g-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan.html" }, { "title": "U Prepaid plans with BIDD1310 Promo", "value": "prepaid-u35-with-bidd1310-promo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u35-with-bidd1310-promo.html" }, { "title": "Prepaid Reload Monthly Campaign", "value": "prepaid-reload-monthly-campaign", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-reload-monthly-campaign.html" }, { "title": "5G Daily Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/hotspot-add-ons.html" }, { "title": "Activate High Speed 2 and 24 Hours​", "value": "high-speed", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/high-speed.html" }, { "title": "Pakej Rahmah Siswa", "value": "pakej-rahmah", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah.html" }, { "title": "Travellers Plan", "value": "travellers-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan.html" }, { "title": "SIM Pack", "value": "sim-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/sim-pack.html" }, { "title": "U Prepaid Borneo", "value": "u-prepaid-borneo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/u-prepaid-borneo.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/change-rate-plan.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Mobile Plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans.html" }, { "title": "General", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general.html" } ] }

We are Here Too

U can also get in touch with us from any of the following channels.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Download App
Download App
Facebook

Facebook

Drop us your message on Messenger.

 

Chat now
Instagram

Instagram

Have questions? Feel free to DM us!

 

DM now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed