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You can change your rate plan at any U Mobile store or via self-serve channels such as MyUMobile App or Online Store.
You can change your principal line to a share line under your existing account. If you would like to change your share line to a principal line, you may walk-in to any U Mobile store to perform the change.
You can change your rate plan a maximum of 6 times in a calendar year, regardless of which channel you change your rate plan. Every rate plan change is subjected to a minimum usage term.
Minimum usage term is a 90-day period where Postpaid customers are subjected to post plan change. During this period, customers are required to stay on the same plan and can only downgrade or migrate to Prepaid after the 90-day period. Alternatively, customers may also upgrade to higher value plan to enjoy enhanced benefits or to sign up for a new device with U Mobile.
The latest bill statement after a rate plan change will reflect the following charges:
1. Previous rate plan
Access fee is pro-rated according to your rate plan.
Advance access fee will be refunded and show as payment received in the bill to offset any outstanding amount
Usage charges (if any)
2. New rate plan
Devices are available with U Postpaid 68, U Postpaid 98 and U Family 128. If you have an existing device contract, you are allowed to upgrade to enjoy more benefits. Any downgrade during the contract period, it will trigger an Early Termination Penalty.
If your auto-debit card is expiring, there are no interruptions. You can still change your plan in the app as usual. However, please update your card details to avoid payment issues.
There are no upfront charges if you upgrade your plan via self-serve channels.
Only registered owners are able to request a rate plan change at any U Mobile store.
Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.
Enjoy a better, faster and safer experience today!
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Have questions? Feel free to DM us!
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