Enjoy up to 1,000GB 5G data with our new U Postpaid plans. Check it out now!
All U Mobile Prepaid subscribers with plans below are eligible:
For this campaign, you may upgrade to Plans below from your existing prepaid plan:
You may perform Prepaid to Postpaid upgrade from channels below:
If you are an existing U Mobile prepaid customer and you switch to U Mobile postpaid rate plan, you may retain your phone number. Any content subscription services which were part of your previous prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited.
Selected customers get to enjoy no upfront payment, instead you only need to pay the advance payment and first month payment when you receive your first bill.
Your bill cycle will be 21st of the month.
You can carry forward maximum RM150 to your new Postpaid account to offset your new bill.
Yes, you may walk-in to the nearest service centre to perform the downgrade.
Only selected Postpaid plans are eligible for supplementary line, which is
a. HERO Postpaid P79
b. Unlimited HERO Postpaid 99
c. Unlimited HERO Postpaid 139
Each eligible principal line can sign up max of 3 supplementary lines.
Yes, only for HERO Postpaid P79. The rest of the plans are only applicable for mobile phone.
No, your speed will be throttled to 64kbps after exceeding the hotspot quota.
Personal details could be checked across on MyUMobile App.
Steps as below:
Download MyUMobile App > Go to "Profile and Settings" > Click on "Edit" Profile > Edit/Update particulars if any is blank > Click on "Save"
Alternatively if you are attending U Mobile Store to perform upgrade, you may update your details during the upgrade process.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!