Frequently Asked Questions

New or existing U Mobile subscribers who purchase a new Prepaid SIM Pack & subscribers who port-in to U Mobile from 23 Feb 2022 onwards.

Yes, but if you wish to get the U Prepaid 25, 35, 40 & 50 Data plans, you will need to first upgrade to the 5G-Ready Prepaid Rate Plan via MyUMobile App or UMB (dial *118#).

Yes. You can change via MyUMobile App or UMB (dial *118#). Any remaining credit balance will be carried over. However, all freebies, packages and validity will be forfeited. You will have 5 days active period upon successful change.

No, you cannot change the Rate Plan once you are on the 5G-Ready Prepaid Rate Plan.

The new Prepaid SIM Pack is preloaded with:

• RM6 credit
• FREE 1GB High Speed Data
• FREE 1GB Basic Data
• 5 days validity

1GB High Speed Data will be automatically activated once your Prepaid SIM Pack is activated. It will be valid for 5 days.

Free 1GB Basic Data will be automatically activated once your Prepaid SIM Pack is activated.

Once you have fully utilised the 1GB High Speed Data & Add-Ons, your data usage will revert to 1GB Basic Data utilisation. 1GB Basic Data is refreshed every 1^st of the month.

You can subscribe to our U Prepaid 25, 35, 40 & 50 Data plans.

No, subscribers on the 5G-Ready Prepaid Rate Plan will not be able to subscribe to other Data plans that are not listed above. Plans like GX Giler Unlimited and UMI are only available to Unlimited FUNZ or older Rate Plans.

Local calls are charged at 30 sen / 60 seconds, and SMS is charged at 12 sen each. The charging block for calls is 60 seconds per block.

Simply top up your account to stay active. Every RM1 top-up is equivalent to 1 day of active period. The maximum active period at any one time is 365 days.

The Prepaid SIM Pack comes with 5 days of active period and 60 days of passive period.