{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
5G Now
SHOP

Suggested Search

Popular Search

Popular on U Mobile

Postpaid Plans
Postpaid Plans

Enjoy up to 1,000GB 5G data with our new U Postpaid plans. Check it out now!
Monthly Plans​
Monthly Plans​

No.1 Best Value Unlimited Plans with free ultra-fast uncapped 4G/5G speed.
Devices
Devices

Own the latest 5G Devices with U PayLater or U SaveMore.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
5G Now

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches
{ "listing": [ { "title": "3G Sunset", "url": "/content/u-mobile/en/personal/support/faqs/others/3g-sunset.html", "childList": [ { "title": "3G Network Retirement", "url": "/content/u-mobile/en/personal/support/faqs/others/3g-sunset/3g-network-retirement.html" } ] }, { "title": "U Mobile 5G", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g.html", "childList": [ { "title": "How will this change affect my current network experience?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/how-will-this-change-affect-my-current-network-experience-.html" }, { "title": "How will this change affect my current 5G plan?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/how-will-this-change-affect-my-current-5g-plan-.html" }, { "title": "Will there be a change to pricing of 5G plans?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/will-there-be-a-change-to-pricing-of-5g-plans-.html" }, { "title": "Will there be new 5G propositions as a result of the change?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/will-there-be-new-5g-propositions-as-a-result-of-the-change-.html" }, { "title": "How will my 5G speeds be affected?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/how-will-my-5g-speeds-be-affected-.html" }, { "title": "How this announcement affect my current 5G plan?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/how-this-announcement-affect-my-current-5g-plan.html" }, { "title": "What is U Mobile 5G?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/what-is-u-mobile-5g.html" }, { "title": "When can I enjoy U Mobile 5G?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/when-can-i-start-enjoying-u-mobile-5g-fut.html" }, { "title": "How can I enjoy U Mobile 5G?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/how-can-i-enjoy-u-mobile-5g-fut.html" }, { "title": "Am I required to purchase a 5G device from U Mobile to enjoy U Mobile 5G?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/am-i-required-to-purchase-a-5g-handset-from-u-mobile-to-enjoy-u-mobile-5g.html" }, { "title": "Where can I use U Mobile 5G service?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/where-can-i-use-u-mobile-5g-service.html" }, { "title": "I am an existing U Mobile prepaid/postpaid customer, will I be provisioned with 5G service?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/i-am-a-u-mobile-prepaid-postpaid-customer-will-i-be-provisioned-with-5g-service.html" }, { "title": "How do I know if 5G is active on my device?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/how-do-i-know-if-5g-is-active-on-my-device.html" }, { "title": "What should I do if I am in a 5G coverage area but do not see a 5G icon on my 5G device?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/what-should-i-do-if-i-am-in-a-5g-coverage-area-but-do-not-see-a-5g-icon-on-my-5g-device.html" }, { "title": "If I am not in the 5G network area, what will happen?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/if-i-am-not-in-the-5g-network-area-what-will-happen.html" }, { "title": "What will happen to my 4G network? Can I still enjoy 4G?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/what-will-happen-to-my-4g-network-can-i-still-enjoy-4g.html" }, { "title": "Which devices are compatible with U Mobile 5G?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/which-devices-are-compatible-with-the-u-mobile-5g.html" }, { "title": "I have a 5G Apple device, why can’t I access to U Mobile 5G?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/i-have-a-5g-apple-device-why-cant-i-access-u-mobiles-5g-service.html" }, { "title": "I have a 5G Device, why can’t I access U Mobile 5G?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/i-have-a-5g-device-why-cant-i-access-u-mobiles-5g-service.html" }, { "title": "On 3 May 2023, the Government announced a shift to dual 5G networks once 80% 5G population coverage is achieved. How does this affect my current network experience?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/government-announced-a-shift-to-dual-5g-networks-once-80-5g-population-coverage-is-achieved-how-does-this-affect-my-current-network-experience.html" }, { "title": "How does this announcement affect my current 5G plan?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/how-does-this-announcement-affect-my-current-5g-plan.html" }, { "title": "Will there be a change to pricing of 5G plans following the Government’s announcement?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/will-there-be-a-change-to-pricing-of-5g-plans-following-the-governments-announcement.html" }, { "title": "Will there be new 5G propositions as a result of this latest Government announcement?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/will-there-be-new-5g-propositions-as-a-result-of-this-latest-government-announcement.html" }, { "title": "How will my 5G speeds be affected by this announcement?", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g/how-will-my-5g-speeds-be-affected-by-this-announcement.html" } ] } ], "pageLevelSelection": "level-2", "siblingList": [ { "title": "Online Store", "url": "/content/u-mobile/en/personal/support/faqs/online-store.html" }, { "title": "Devices", "url": "/content/u-mobile/en/personal/support/faqs/devices.html" }, { "title": "Mobile Plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans.html" }, { "title": "Broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband.html" }, { "title": "Digital Services", "url": "/content/u-mobile/en/personal/support/faqs/digital-services.html" }, { "title": "Happenings", "url": "/content/u-mobile/en/personal/support/faqs/happenings.html" }, { "title": "Value Added Services ", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services.html" }, { "title": "General Enquiries", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries.html" }, { "title": "Service Tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax.html" }, { "title": "Others ", "url": "/content/u-mobile/en/personal/support/faqs/others.html" } ], "siblingDropdownDefault": "/content/u-mobile/en/personal/support/faqs/others.html", "breadCrumbList": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" } ] }
Please choose from the service options below:

Can't Find the Help You Need?

If you require further assistance, you can get in touch with us via the following channels.

my-u-mobile-app

MyUMobile App

Reach out to us through the MyUMobile App.

Download App
facebook

Facebook

Drop us your message on Messenger.

Chat Now
twitter

Twitter

Tweet us your enquiries and we will get back to you as soon as we can! 

Tweet Now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed