Enjoy up to 1,000GB 5G data with our new U Postpaid™ plans. Check it out now!
Starting 3rd November 2022, all subscribers of U Postpaid 38, 68, 98 and U FamilyShare with eligible 5G devices can access and experience U Mobile 5G while subscribers of Prepaid U25 and U35 can experience 5G through its free daily Speed Booster.
Eligible subscribers of plans listed below and eligible 5G devices can now enjoy U Mobile 5G.
U Postpaid 38
U Postpaid 68
U Postpaid 98
Unlimited Hero P139
*5G access is available via free daily Speed Booster redemption on MyUMobile app.
Please note that U Mobile reserves the right to, without any prior notice, modify, suspend or cease the 5G service (in whole or in part) immediately and at any time.
No. However, we recommend that subscribers purchase 5G devices from U Mobile as they have been certified to be compatible with our 5G network. You can own the latest 5G devices with 0% instalment on UPayLater™ or get unbeatable savings with USaveMore™.
All Postpaid and Prepaid customers who are on U Mobile 5G rate plans will be automatically provisioned with U Mobile 5G service starting 3rd November 2022.
You should be able to see a 5G icon on your 5G compatible device when you are within a 5G coverage area.
You need to be on a 5G compatible device to be able to enjoy U Mobile 5G. Please check your settings to ensure 5G is turned on.
5G is currently compatible with selected Android devices, stay tuned as more devices are enabled over time.
You will continue to enjoy undisrupted 4G connectivity on U Mobile network.
Yes, our 4G network will still be available for all subscribers.
Rest assured that our 4G network will not be impacted by 5G rollout.
Most Android devices in Malaysian market can already access 5G service and are compatible with U Mobile 5G. For the full and updated list, please visit Digital Nasional Berhad website. Stay tuned as more devices are enabled over time.
Note: Some devices listed on Digital Nasional Berhad website may still be subject to software updates from device manufacturers.
Kindly check if:
If you are still unable to experience 5G, please leave your feedback via MyUMobile App or any of the channels listed here and let us know the location where you are unable to connect to 5G network.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!