Frequently Asked Questions

How will this change affect my current network experience?
How will this change affect my current 5G plan?
Will there be a change to pricing of 5G plans?
Will there be new 5G propositions as a result of the change?
How will my 5G speeds be affected?
How this announcement affect my current 5G plan?
What is U Mobile 5G?
When can I enjoy U Mobile 5G?
How can I enjoy U Mobile 5G?
Am I required to purchase a 5G device from U Mobile to enjoy U Mobile 5G?
Where can I use U Mobile 5G service?
I am an existing U Mobile Prepaid/Postpaid customer, will I be provisioned with 5G service?
How do I know if 5G is active on my device?
What should I do if I am in a 5G coverage area but do not see a 5G icon on my 5G device?
If I am not in the 5G network area, what will happen?
What will happen to my 4G network? Can I still enjoy 4G?
Which devices are compatible with U Mobile 5G?
I have a 5G Apple device, why can’t I access to U Mobile 5G?
I have a 5G Device, why can’t I access U Mobile 5G?
On 3 May 2023, the Government announced a shift to dual 5G networks once 80% 5G population coverage is achieved. How does this affect my current network experience?
How does this announcement affect my current 5G plan?
Will there be a change to pricing of 5G plans following the Government’s announcement?
Will there be new 5G propositions as a result of this latest Government announcement?
How will my 5G speeds be affected by this announcement?

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