Frequently Asked Questions

There will be no changes to your current network experience; you will continue to enjoy the same unbeatable 5G experience and value. 

There will be no changes to your 5G plan; you will continue to enjoy the same unbeatable 5G experience and value.

Our 5G plans will continue to offer the same great value and rates, so customers need not worry about any changes in prices.

There are no changes to the current 5G propositions. At U Mobile, we continuously look for new ways and better ideas to enhance our customers' experiences, so stay tuned for new offerings in the future.

There will be no changes to your 5G speeds; you will continue to enjoy the same unrivalled 5G experience and speeds.

There will be no changes to your 5G plan; you will continue to enjoy the same unbeatable 5G experience and value.

All U Mobile subscribers on 5G Postpaid and Prepaid plans with eligible 5G mobile devices at 5G coverage areas can access and experience U Mobile 5G. Get on U Mobile 5G to enjoy ultra-responsive and ultra-low-latency experience today.

Starting 3^rd November 2022, all subscribers of U Postpaid 38, 68, 98 and U FamilyShare with eligible 5G devices can access and experience U Mobile 5G while subscribers of U Prepaid Plans can experience 5G through its free Daily Ultra Speed or Unlimited 5G Weekends redemption on MyUMobile App.

Eligible subscribers of plans listed below and eligible 5G devices can now enjoy U Mobile 5G.

Postpaid:

U Postpaid 38 
U Postpaid 68
U Postpaid 98
U Postpaid Borneo 38
U Postpaid Borneo 68
U FamilyShare
U Family 128
Unlimited Hero P139

Prepaid*:

U Prepaid 25
U Prepaid 35
U Prepaid 40
U Prepaid 50
U Prepaid Borneo 20

*5G access is available via free Daily Ultra Speed or Unlimited 5G Weekends redemption on MyUMobile App.

Please note that U Mobile reserves the right to, without any prior notice, modify, suspend or cease the 5G service (in whole or in part) immediately and at any time.

No. However, we recommend that subscribers purchase 5G devices from U Mobile as they have been certified to be compatible with our 5G network. You can own the latest 5G devices with 0% instalment on UPayLater™ or get unbeatable savings with USaveMore™.

Please find our full area of coverage at https://www.u.com.my/en/personal/why-u-mobile/network/coverage-map

All Postpaid and Prepaid customers who are on U Mobile 5G rate plans will be automatically provisioned with U Mobile 5G service starting 3^rd November 2022.

You should be able to see a 5G icon on your 5G compatible device when you are within a 5G coverage area.

You need to be on a 5G compatible device to be able to enjoy U Mobile 5G. Please check your settings to ensure 5G is turned on.

5G is currently compatible with selected iOS and Android devices, stay tuned as more devices are enabled over time.

You will continue to enjoy undisrupted 4G connectivity on U Mobile network.

Yes, our 4G network will still be available for all subscribers. 

Rest assured that our 4G network will not be impacted by 5G rollout. 

Most iOS and Android devices in Malaysian market can already access 5G service and are compatible with U Mobile 5G. For the full and updated list, please visit Digital Nasional Berhad website. Stay tuned as more devices are enabled over time.

Note: Some devices listed on Digital Nasional Berhad website may still be subject to software updates from device manufacturers.

We are currently working with Apple to enable the service on existing 5G compatible devices via software updates. 

Stay tuned for updates on our website.

Kindly check if:

• you are in a 5G coverage area
• you have enabled 5G on your device

If you are still unable to experience 5G, please leave your feedback via MyUMobile App or any of the channels listed here and let us know the location where you are unable to connect to 5G network.

There will be no changes to your current network experience; you will continue to enjoy the same unbeatable 5G experience and value. 

There will be no changes to your 5G plan; you will continue to enjoy the same unbeatable 5G experience and value.

Our 5G plans will continue to offer the same great value and rates, so customers need not worry about any changes in prices.

There are no changes to the current 5G propositions. At U Mobile, we continuously look for new ways and better ideas to enhance our customers' experiences, so stay tuned for new offerings in the future.

There will be no changes to your 5G speeds; you will continue to enjoy the same unrivalled 5G experience and speeds.