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Scam Call Alert is Malaysia’s first security feature exclusive for U Mobile customers that warns you when an incoming call may be a scam call.
Scam Call Alert works at our network level to check call patterns and known scam signals. Calls that look suspicious are flagged in real time.
When a suspicious call comes in, you’ll see a “Scam Alert” label on your phone screen.
No. Scam Call Alert works automatically for all U Mobile customers. There’s no app to download and no setup needed.
No. The call will still come through, but you’ll receive a warning so you can decide whether to answer or ignore it.
Yes. Scam Call Alert is provided to all U Mobile customers at no extra cost.
Yes. Scam Call Alert is available to all U Mobile customers.
No. Scam Call Alert does not record or listen to your calls. It only looks at the incoming call’s behaviour patterns — not the content of your conversations.
In rare cases, a genuine call may be flagged. If you recognise the caller, you can still choose to answer. Scam alerts usually appear for unknown numbers that aren’t saved in your contacts.
If you suspect a scam, report it immediately to the CCID Scam Response Centre through one of the channels below:
Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.
Enjoy a better, faster and safer experience today!
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Have questions? Feel free to DM us!
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