Frequently Asked Questions

The launch starts on 21 March 2025, and you can visit the nearest U Mobile store to purchase the offer.​

The U Family 128 postpaid plan is the only plan available for this offer.​

To enjoy this offer, you must purchase one of the device bundles below with the U Family 128 postpaid plan, U PayLater, and 36 months contract during the campaign period:​

No, the phone bundles are fixed and cannot be customized or mixed and matched.​

Both Device 1 and Device 2 are tied to your U Family 128 principal line. Terminating the U Family Share Line under U Family 128 will not trigger early termination charges.​

If you terminate your plan, if U Mobile terminates your U PayLater due to default, or if you downgrade your rate plan before the contract expires, you must pay U Mobile the remaining device balance charges, calculated as follows:

ETP: (Device Recommended Retail Price (RRP) for Device 1 + Device Recommended Retail Price (RRP) for Device 2) ÷ contract period x remaining month

The RRP for Device 1 and Device 2 is listed as below: