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Everything Truly Unlimited
Switch on your ULTRA with ULTRA Postpaid Borneo.
Experience Unlimited Data, Speed and Hotspot for only RM38/mth.
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Try Internet cara U and discover our exclusive Postpaid plans for Sabah & Sarawak.
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Level Up with ULTRA Borneo
More Service
Devices
Own the latest 5G Devices and unlock unbeatable savings when you bundle up with U PayLater or U SaveMore. Find the best deal for U at U Mobile! Learn more.
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ULTRA5G
Step into Malaysia’s digital future with U Mobile’s ULTRA5G - the next gen network built for unbeatable experiences and to accelerate progress for the nation and its people.
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Frequently Asked Questions
What is ULTRA Postpaid Borneo 38 and ULTRA Postpaid Borneo 68?
ULTRA Postpaid Borneo 38 and ULTRA Postpaid Borneo 68 are postpaid plans powered by ULTRA5G. These plans offer Unlimited High-speed Data every month with no speed cap or Fair Usage Policy (FUP) for customers in Sabah and Sarawak.
| Postpaid Plans | ULTRA Postpaid Borneo 38 |
ULTRA Postpaid Borneo 68 |
|---|---|---|
| Monthly Fee | RM38 | RM68 |
Data |
Unlimited |
Unlimited (Sabah & Sarawak only) |
Speed |
Unlimited Speed |
Unlimited Speed |
Hotspot |
Unlimited |
Unlimited (Sabah & Sarawak only) |
Free Roaming |
5GB |
15GB Singapore | Indonesia | Thailand |
| Free Incoming Call | - | Free Singapore | Indonesia | Thailand |
| Voice Call | Unlimited | Unlimited |
| ULTRA5G Priority | Free 1X Priority Pass | Free 2X Priority Pass |
| Access to Devices | - | Yes |
Who can sign up for the ULTRA Postpaid Borneo 38 or ULTRA Postpaid Borneo 68?
All Malaysians and foreigners aged 18 years and above can sign up for these plans.
The plans are only available in East Malaysia (Sabah and Sarawak) and are open for:
New registrations
Mobile Number Portability (MNP)
Prepaid-to-Postpaid conversions
Rate plan changes
Non-Malaysian citizens are required to pay a refundable deposit of RM500 per customer. U Mobile may revise the deposit amount at its discretion.
Can I use ULTRA Postpaid Borneo Unlimited Data in Peninsular Malaysia?
No. The Unlimited Data from ULTRA Postpaid Borneo is only available in Sabah and Sarawak.
However, when you are in Peninsular Malaysia, you will receive 10GB of High-speed Data per month.
Switch on your ULTRA with ULTRA Prepaid Borneo
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No.1 Prepaid Plan in Sabah & Sarawak
Level Up with ULTRA Borneo
More Service
Devices
Own the latest 5G Devices and unlock unbeatable savings when you bundle up with U PayLater or U SaveMore. Find the best deal for U at U Mobile! Learn more.
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ULTRA5G
Step into Malaysia’s digital future with U Mobile’s ULTRA5G - the next gen network built for unbeatable experiences and to accelerate progress for the nation and its people.
Learn more
Switch to U
Enjoy more awesome perks and rebates when you Switch to U!
Get MyUMobile App Now!
Enjoy a better, faster and safer experience today!
Frequently Asked Questions
What is ULTRA Prepaid Borneo 20?
ULTRA Prepaid Borneo 20 is a Prepaid subscription service for mobile data and calls designed for Sabah, Sarawak & Labuan. It is valid for 30 days, and your Prepaid line must remain active to use this service.
| ULTRA Prepaid Borneo 20 | |
|---|---|
| Price | RM20 |
Data (GB) |
2,000GB (5G) + 200GB (4G) |
Speed (Mbps) |
Unlimited |
Hotspot (GB) |
Unlimited |
Local Calls |
Unlimited |
What is the Data Quota for ULTRA Prepaid Borneo 20 and how does it work?
All data utilisation on the ULTRA Prepaid Borneo 20 (including hotspot usages) are as specified in the following table:
| Data Usage Location | High-speed Data Quota |
|---|---|
| Sabah, Sarawak & Labuan | 2,000GB (5G) + 190GB (4G) |
| Nationwide | 10GB (5G/4G) |
Upon depleting the data quota, users will be informed that they will be surfing at 512kbps until the Data Plan expires.
There’s no quota limit for surfing at the reduced speed. The reduced speed still allows good user experience for video streaming on standard definition, social media apps, music apps, internet browsing, etc.
Can I subscribe to ULTRA Prepaid Borneo 20 if I’m residing outside of Sabah, Sarawak, or Labuan?
Yes, you can. However, bear in mind that ULTRA Prepaid Borneo 20 is designed for use in Sabah, Sarawak, or Labuan. Refer to the scenarios below:
a.. If the data usage location is within Sabah, Sarawak & Labuan, your data usage will be drawn from the data quota for Sabah, Sarawak & Labuan first and followed by the data quota for Nationwide.
b. If the data usage location is outside of Sabah, Sarawak & Labuan, your data usage will be drawn from the data quota for Nationwide only.
If you’re residing outside of Sabah, Sarawak, or Labuan (e.g., Peninsular Malaysia), you can check out our ULTRA Prepaid Data Plans instead.
Fibre-like Speeds at Home for All
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Valid only in Sabah & Sarawak.
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How to insert your U Home 5G SIM card into our Wi-Fi 6 5G Router
More Service
Devices
Own the latest 5G Devices and unlock unbeatable savings when you bundle up with U PayLater or U SaveMore. Find the best deal for U at U Mobile! Learn more.
Learn more
ULTRA5G
Step into Malaysia’s digital future with U Mobile’s ULTRA5G - the next gen network built for unbeatable experiences and to accelerate progress for the nation and its people.
Learn more
Switch to U
Enjoy more awesome perks and rebates when you Switch to U!
Get MyUMobile App Now!
Enjoy a better, faster and safer experience today!
Frequently Asked Questions
U Home 5G Borneo
U Home 5G Borneo Launch Promo
The Plan
- What is U Home 5G Borneo?
This is our new ultra-fast 5G & 4G broadband subscription service with uncapped speed and unlimited data designed for East Malaysia (Sabah, Sarawak and the Federal Territory of Labuan).
- What speeds can I expect from U Home 5G Borneo?
U Home 5G Borneo offers uncapped speeds and unlimited data. You can expect to get the fastest possible speeds when you are connected to our network and not tied to any FUP.
- Can anyone sign up for U Home 5G Borneo?
This plan is only available in East Malaysia (Sabah, Sarawak and Labuan). The SIM card will not work in Peninsular Malaysia.
- Can I use U Home 5G Borneo in West Malaysia?
No, this plan is designed to work only in East Malaysia (Sabah, Sarawak and Labuan).
- Can I share the data through Hotspot and what is the quota allocation for Hotspot?
Yes, you can share U Home 5G Borneo data through Hotspot with no device restrictions.
- Does U Home 5G Borneo come with a router and/or modem?
Yes, you get a free Game-Grade 5G Router when you subscribe to U Home 5G Borneo on a 24-month contract.
- Can I view my data usage?
Users can download and use the MyUMobile App to see their data usage. However, there are no concerns on data usage as our broadband plan provides unlimited data.
- Is there any deposit fee or upfront payment required upon registration?
Foreign nationals must pay a deposit of RM500 and an upfront payment at the time of registration. Malaysian citizens and permanent residents only need to pay one month’s upfront charges.
- Do I get back my RM500 deposit if I terminate the service?
Upon termination request, the deposit will be refunded after 60 working days. It will be offset against your final bill and any outstanding charges.
- Can I change my current Postpaid, Wireless Broadband or U Home 5G plan to U Home 5G Borneo?
Postpaid plans cannot be converted. However, Wireless Broadband (WBB) and U Home 5G plans can be converted to U Home 5G Borneo. Terms apply.
- If I have a U Home 5G and am under contract, can I upgrade to U Home 5G Borneo?
Yes, if you're in Sabah, Sarawak, or Labuan with no outstanding bills, you can upgrade at any U Mobile Store.
- Where can I subscribe to U Home 5G Borneo or make an inquiry?
• Visit any U Mobile store nationwide
• Website: u.com.my/uh5gb
- What devices are compatible with U Home 5G Borneo?
Works with most 5G and 4G LTE devices including phones, tablets, smart cameras, and GPS trackers. Ensure your device is compatible with Malaysia's 5G/4G networks.
- Does U Home 5G Borneo include SMS or Voice/Video calls?
No, it is a data-only plan.
- Can I use U Home 5G Borneo overseas?
No, this plan is for use in East Malaysia only and does not support international roaming.
- Is there a contract tied with this plan?
It's available as SIM-only (no contract) or with a 24-month contract (includes a free Game-Grade 5G Router).
- Is there any speed cap for U Home 5G Borneo?
No speed cap, but we may manage speeds if there's abuse or extremely high usage.
- Is peer-to-peer (P2P) allowed?
No, P2P usage and torrenting are not allowed.
- Are there any speed restrictions?
No, the plan includes unlimited data and uncapped speeds.
Registration
- Where can I subscribe to U Home 5G Borneo?
You can purchase the plan at any of the options below:
• U Mobile Online Store: https://shop.u.com.my/
• Visit any of our U Mobile stores nationwide.
- Who is eligible to register for U Home 5G Borneo?
• Anyone in East Malaysia (Sabah, Sarawak and Labuan) above 18 years old with valid identification.
• Existing Wireless Broadband (WBB48, WBB68, WBB88, WBB128), U Home 5G and U Biz 5G subscribers are allowed to Change Rate Plan (CRP) to U Home 5G Borneo.
- How can I check which areas are covered for U Home 5G Borneo?
Check for your coverage here.
- What are the relevant documents required to register for U Home 5G Borneo?
• NRIC for Malaysians and permanent residents.
• Passport for non-Malaysian citizens / foreigners.
- What do I get upon successful registration of U Home 5G Borneo?
For SIM only plans, you will get a U Mobile SIM card only. Upon receipt of the SIM card, pair it with a 5G Wi-Fi router to experience the full potential of 5G broadband.
If you require a 5G router from us, you can get a free Game-Grade 5G Router with our 24-month contract plan.
- Are there any payments I need to make during registration?
Yes, such as the following:
• Upfront payment of one month’s subscription charges.
• Refundable deposit fee of RM500 applies for non-Malaysian citizens.
• U Mobile may from time to time revise the payment at our absolute discretion.
- What is an Upfront Payment?
• It’s an advance payment equivalent to the monthly commitment for the broadband plan.
• For example, the upfront payment for U Home 5G Borneo is RM78 before any promotional rebates.
• This payment is collected upon sign-up.
• It will be used to offset your next month’s bill. If the bill exceeds this amount, the customer must pay the remaining balance.
Change Rate Plan (CRP)
- Can I upgrade my existing broadband plan to U Home 5G Borneo?
• Yes, all existing WBB, U Home 5G, and U Biz 5G subscribers are allowed to change their rate plan.
• Any unused quota, add-on and benefit from your previous plan will be forfeited when you upgrade to U Home 5G Borneo. Terms and conditions apply.
• Note that U Home 5G Borneo only works in East Malaysia.
- I accidentally upgraded from U Home 5G to U Home 5G Borneo, what do I do?
To cater for accidental registration or rate plan changes, please visit one of our U Mobile branches within 30 days to downgrade back to U Home 5G without penalty.
After 30 days, you will have to abide by the Terms and Conditions where:
- For SIM-only plans, there is a 90-day Minimum Usage Term before you can CRP back to U Home 5G.
- For contract plans, Early Termination Penalty will apply.
- I am a U Mobile Postpaid subscriber; can I change my plan to U Home 5G Borneo?
No. You cannot change your Postpaid rate plan to U Home 5G Borneo.
- If I change my rate plan to U Home 5G Borneo Plan, do I need to pay the upfront payment again?
Yes, we will collect an upfront payment upon registration of U Home 5G Borneo.
- Will my upfront payment be refunded?
Any remaining upfront payment balance will be refunded to you without interest if you terminate U Home 5G Borneo.
Please note that this is provided that all outstanding charges have been settled. If there are outstanding charges, we will offset the payment with your last billed amount and any other relevant outstanding charges.
U Home 5G Borneo Launch Promo
- What is the U Home 5G Borneo Launch Promo?
Customers who register for U Home 5G Borneo during the promo period will receive RM20 rebate off from the normal charges of RM78 per month. This rebate will be prorated according to your first bill and will automatically be reflected on your subsequent monthly bills.
- How long will this U Home 5G Borneo Launch Promo be available for?
The launch promo will be available until further notice.
- Where can I get more information on this Launch Promo?
Visit any of our U Mobile outlets in East Malaysia or our website u.com.my/uh5gb
- Who is eligible for this Launch Promo?
This launch promo applies to anyone who subscribes to U Home 5G Borneo during the promo period.
- What happens to my RM20 rebate if I terminate my U Home 5G Borneo plan?
Your RM20 rebate expires when you terminate your U Home 5G Borneo plan, and the rebate will be pro-rated in your final bill.
