Frequently Asked Questions

‘Free Data Redemption’ is a reward available exclusively on the MyUMobile App for selected U Mobile Prepaid, Postpaid, and Broadband users who are first-time MyUMobile App users.

Eligible subscribers will see a pop-up banner when they log in to the MyUMobile App to redeem the free data. If you miss the redemption via the pop-up banner, you can also access it via the ‘Redeem Free Data’ icon under the ‘All Services’ section.

To redeem Free Data via the MyUMobile App, follow these steps:
 

1. Download and log in to the MyUMobile App. Ensure you are using MyUMobile App version 3.12.8 and above.
2. A pop-up banner with a link to redeem free data will appear upon login. Tap the Redeem button to proceed.
3. Alternatively, you can find ‘Redeem Free Data’ icon on the MyUMobile App main page under ‘All Services’ to perform the redemption.
4. After successful redemption, you will receive a notification message confirming it.
5. You can check usage details under ‘View All Usage Details’ in the MyUMobile App.

The Free Data will be available for redemption for 30 days upon your first login to MyUMobile App.

The Free Data is valid for 24 hours upon the time of redemption.

You are entitled for one (1) Free Data redemption for each subscription/line that you have. For example, if you subscribed to U Postpaid 98, U Postpaid 68, and have a Prepaid line, you are entitled to redeem once for each subscription/line.

Yes, the Free Data can only be redeemed and utilised when your line status is Active (‘Active’ means able to make and receive calls).

No, the Free Data is only valid for domestic use within Malaysia.

No, the Free data cannot be shared, transferred to another line, or exchanged for cash/credits.

No, any unused Free Data will be forfeited upon expiry of the validity period.

No, you are not able to use the Free Data for Hotspot. 

The network you'll use depends on your location, device capability, and network availability. If you're in a 5G coverage area and have a 5G-compatible device, you'll automatically connect to U Mobile's 5G network after redeeming the free data. If you're outside 5G coverage or don't have a 5G-compatible device, you'll still enjoy undisrupted 4G connectivity on the U Mobile network.