Frequently Asked Questions
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You can switch to U Mobile by following these simple steps:
Step 1: Sign up with U Mobile and indicate that you'd like to switch your current mobile number. Once your registration is successful, you'll receive a U Mobile SIM card while waiting for your number to be released by your existing service provider.
Step 2: Respond to the confirmation SMS from your current provider within the given timeframe. Settle any outstanding bills or charges, if applicable.
Step 3: Insert your U Mobile SIM card once your number has been successfully ported over.
To ensure your port-in request is successful, please ensure:
- You have no overdue payments with your current mobile service provider.
- You are not under any active contract with your current mobile service provider.
- You are the registered owner of the mobile number.
- Your personal details submitted to U Mobile match those with your current mobile service provider.
- Your mobile line remains active.
- You reply to the port-out confirmation SMS from your current mobile service provider within the specified deadline.
You may request to port-in through the following channels:
- Online
- Walk in to the nearest U Mobile store
Yes, you can port in both principal and supplementary lines to U Mobile together. Please ensure:
- All lines meet the required criteria stated above
- All users respond to the confirmation SMS within the specified time.
Note: If even one line fails to meet the criteria, none of the lines will be ported in.
Yes, you can switch between prepaid and postpaid plans. However, any remaining prepaid credit with your current provider will not be carried over to U Mobile, regardless of the plan type selected.
Ensure that your current prepaid line stays active until the port-in process is complete.
No, you do not need to terminate your current mobile service. Your line must remain active in order to complete the switch to U Mobile.
The port-in process usually takes up to 48 business hours. During this time, you should continue to have access to your current mobile services.
For business registrations, the process may take up to 5 working days.
Once your current mobile service is disconnected, insert your U Mobile SIM card or activate the eSIM on your phone to begin using U Mobile services.
If your request fails, you will receive an SMS from your current provider stating the rejection reason.
Refer to the table below for possible reasons and the next steps:
| Rejection Reason | Next Steps |
|---|---|
| You/ your supplementary line(s) did not reply to the port-out confirmation SMS sent from your current service provider. | You’ll receive another confirmation SMS within 24 hours. Kindly reply within the specified deadline.
If you don’t receive it, resubmit your port-in request online or or walk in to your nearest U Mobile store. |
| You have outstanding/ overdue bills or exceeded your credit limit with your current service provider. | Please settle all outstanding payments with your current mobile service provider. Then, resubmit your request online or or walk in to your nearest U Mobile store. |
| You currently have an on-going contract obligation with your current service provider. | Please contact your provider to cancel the contract and settle any penalties. Alternatively, you have to wait for the contract to end before reapplying. |
| Your identification details are incorrect/ incomplete (i.e.: Name, NRIC/ Passport Number, Mobile Number, Police/ Army ID etc). | Ensure your submitted details (e.g. name, NRIC, phone number) match those with your current provider. Then, resubmit your request or walk in to your nearest U Mobile store. |
| Your current line/ supplementary line(s) are no longer active. | Please contact your provider to reactivate your line. Then, resubmit your request or walk in to your nearest U Mobile store. |
You can check your port-in status here.
Submit a port-out request through your new service provider. Make sure the following are in order for a smooth process:
Before port-out, ensure:
- Your U Mobile line is active.
- All billed and unbilled charges are fully paid.
- You’re not under any active device/service contract.
- Your personal details match your U Mobile account.
Port-out steps:
- Submit your request with your new service provider.
- Provide your details (Name, MyKad/Passport, mobile number).
- Wait for an SMS from U Mobile and reply as instructed.
- Settle any outstanding payments if required.
- Receive a final SMS on the switch status.
- If rejected (e.g., unpaid bill, active contract), fix the issue and resubmit the request.
You can change your rate plan at any U Mobile store or via self-serve channels such as MyUMobile App or Online Store.
You can change your principal line to a share line under your existing account. If you would like to change your share line to a principal line, you may walk-in to any U Mobile store to perform the change.
You can change your rate plan a maximum of 6 times in a calendar year, regardless of which channel you change your rate plan. Every rate plan change is subjected to a minimum usage term.
Minimum usage term is a 90-day period where Postpaid customers are subjected to post plan change. During this period, customers are required to stay on the same plan and can only downgrade or migrate to Prepaid after the 90-day period. Alternatively, customers may also upgrade to higher value plan to enjoy enhanced benefits or to sign up for a new device with U Mobile.
The latest bill statement after a rate plan change will reflect the following charges:
1. Previous rate plan
Access fee is pro-rated according to your rate plan.
Advance access fee will be refunded and show as payment received in the bill to offset any outstanding amount
Usage charges (if any)
2. New rate plan
- Access fee is pro-rated according to your rate plan.
- Upfront advance fee will be charged according to the rate plan
- Usage charges (if any)
Devices are available with U Postpaid 68, U Postpaid 98 and U Family 128. If you have an existing device contract, you are allowed to upgrade to enjoy more benefits. Any downgrade during the contract period, it will trigger an Early Termination Penalty.
If your auto-debit card is expiring, there are no interruptions. You can still change your plan in the app as usual. However, please update your card details to avoid payment issues.
There are no upfront charges if you upgrade your plan via self-serve channels.
Only registered owners are able to request a rate plan change at any U Mobile store.
All U Mobile Prepaid subscribers are eligible to upgrade to a Postpaid plan.
You may upgrade to any of our current Postpaid Plans listed below from your existing Prepaid plan:
- U Postpaid 38
- U Postpaid 68
- U Postpaid 98
- U Family 128
You may perform Prepaid to Postpaid upgrade via channels below:
If you are an existing U Mobile Prepaid customer and you upgrade to U Mobile Postpaid plan, you may retain your mobile number. Any content subscription services which were part of your Prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance to which you are entitled under the Prepaid plan will be forfeited.
You will be required to make a one-month advance payment upon upgrading to a Postpaid plan.
Your bill cycle is auto assigned by system after upgrading to a Postpaid plan. Please refer to your monthly bill for more information.
You can carry forward up to RM150 to your new Postpaid plan. This amount can be used to offset the advance payment of your Postpaid plan.
You are encouraged to upgrade your plan to enjoy enhanced benefits. However, you may walk-in to the nearest U Mobile Store to perform the downgrade.
- U Postpaid 68: Up to 2 share lines at RM38/line
- U Postpaid 98: Up to 6 share lines at RM38/line
- U Family 128: Comes with 4 lines. Can add up to 3 additional share lines at RM38/line
You can check your personal details via the MyUMobile App.
Here are the steps:
Download the MyUMobile App > Go to “My Profile” > Click on "Edit" > Edit/Fill in the blanks > Click on "Save".
Alternatively, if you are visiting a U Mobile Store to perform the upgrade, you may update your details during the process.
You may view or download your bill statement via the following channels:
- MyUMobile App > Menu > Bill & Payment > Bill History
- Registered Email Address (if you are subscribed to e-billing)
Yes, you can download and view your bills from the past 6 months via the MyUMobile App.
This is the unpaid amount from your previous month’s bill(s). You must settle the exact amount as shown in the bill statement immediately to prevent service interruption. It will display a negative figure if there is an overpayment or leftover balance in your account.
This covers the total charges of the month under one account.
Example:
Monthly access fee & usage charges like data roaming, SMS, etc.
Customers are encouraged to make payment before the due date to prevent service interruption.
The payment due date is displayed in the bill under the "Total Current Charges” column. If you have an overdue amount from previous month(s), the due date will be displayed as "Immediately" in the “Outstanding Amount” column. This ensures that your service is not interrupted due to unpaid overdue charges.
'Access Fee' is a monthly subscription fee paid for usage incurred from the previous month and is a recurring charge. An 'Advanced Access Fee' is a one-time fee that is charged in your first monthly bill and will be offset in your last monthly bill payment, should you decide to terminate your mobile service.
Service tax that is a tax charged and levied on taxable services provided by any taxable person in Malaysia in the course and furtherance of business.
Your mobile service may be suspended due to non-payment or if you make a request to suspend your mobile service. In these cases, a reactivation fee will be charged when you request to resume your mobile service.
The rebate will be displayed as a negative amount in your bill and will be offset from your total outstanding amount for that month.
A Printed bill is physical bill which can be requested subject to the following charges:
- Non-itemised bill: Summary of your charges without detailed listing on your call charges or services in your monthly bill. The monthly service fee is RM5 per line.
- Itemised bill: Detailed listing of your call charges and services in your monthly bill. The monthly service fee is RM10 per line.
You can request for a physical bill in the MyUMobile App or by contacting or visiting your nearest U Mobile store.
The physical bill fee is charged in arrears.
You will still be required to pay for the last physical bill sent to you, even after you've switched to e-billing.
You may pay using:
- MyUMobile App
- U Mobile - Online Bill Payment
- Auto debit service (sign up via MyUMobile App)
- E-Wallet
- JomPay (Biller code and Reference number are printed on bill statement)
You can make a payment through any of the following channels:
- U Mobile - Online Bill Payment
- Maybank2U
- U Mobile Store
- 7-Eleven
You will be charged a prorated monthly access fee for both the old and new plans.
The Early Termination Penalty is a charge that customers must pay if they terminate a device contract before its expiry.
To prevent and ensure you do not fall prey to online phishing and scam attacks, please be informed that the official sender address for U Mobile e-bills is bill@u.com.my or ebill@u.com.my
All U Mobile postpaid and broadband customers can request their monthly e-Invoice for tax filing purposes. However, this service is not applicable to prepaid.
You can request for the e-Invoice within the same month after your latest bill is released.
You should receive it within 1 to 2 working days after a successful submission.
Yes, you can enter any valid email to receive the verification TAC. However, your e-Invoice will be sent to the same email address registered for your monthly bills.
You must enter the exact amount as shown on your bill.
Please refer to the "Total Current Charges" as displayed on your latest bill statement.
This could happen for two reasons:
- You’ve already requested an e-Invoice for this bill (only one request per bill is allowed).
- You entered an old or expired bill number— only latest bill allowed.
Once you opt-in for monthly recurring e-Invoice, it will be sent to your email address every month after your bill date to ease your tax filing purposes. You are not able to opt-out.
If you have any issues regarding your e-Invoice, you may reach out to U Mobile Customer Service Hotline.
MyDigital ID is a government initiative for a valid and secure online identification system. Identity verification refers directly to government databases without storing any personal data. It also facilitates access to various online applications and portals with just one password and one digital ID.
This initiative is designed with enhanced security to protect users from fraudulent cases of impersonation and identity frauds, which often rely on unverified or misused SIM cards; ensuring that every mobile number is linked to a verified, trusted digital identity.
During verification on the Online Store or MyUMobile App, you will be prompted to complete your verification in the MyDigital ID app.
Yes. MyDigital ID can only be used via smartphone. Users need to download the MyDigital ID app to register and use it. The minimum version for Android/Huawei is 10 and above, while iOS is 13 and above.
No. Each user is only allowed to have one (1) digital identity on one (1) smartphone only.
ULTRA Family 128 is a postpaid mobile plan powered by ULTRA5G, offering up to 4 lines for RM128. This plan comes with:
| Postpaid Plans | ULTRA Family 128 |
|---|---|
| Monthly Fees | RM128 |
| Data | 1,000GB (Shareable for all lines) |
| Hotspot | Share from Data |
| Free Roaming and Incoming Calls | 15GB Global Roaming in over 60 destinations (Shareable for all lines) |
| Voice Calls | Unlimited |
| ULTRA5G Priority | 12x FREE ULTRA5G Priority Pass (3X per activated line) |
- All Malaysians and foreigners aged 18 and above can sign up for the ULTRA Family 128 plan. The plan is available for new registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversions and rate plan changes.
- Non-Malaysian citizens are required to pay a refundable deposit of RM 500 per customer. U Mobile may revise the deposit amount from time to time at its absolute discretion.
Yes, you can sign up for ULTRA Family 128, and your existing device contract will be carried over to the ULTRA Family 128 plan.
No, it is not compulsory. You are only required to activate a minimum of one mobile line during sign up, which is the principal line. You may activate the remaining 3 mobile lines at your convenience at any U Mobile store nationwide or via the MyUMobile App.
Yes, after activating all 4 lines, you may add up to 3 additional ULTRA Family Share lines at RM38/line.
Yes. You may terminate an existing line and replace it with a new number, or transfer an existing line into ULTRA Family 128.
Yes, the Free 15GB Global Roaming quota is shareable across all lines under ULTRA Family 128.
Before fully utilizing the 15GB roaming data, you are advised to purchase roaming add-ons via the MyUMobile App.
Roaming add-ons can only be purchased by the principal line. Any purchased roaming add-ons can also be shared across all lines under ULTRA Family 128. If you do not purchase the add-ons and continue using roaming data, each roaming line will be automatically subscribed to either the 24-Hour Roaming RM15 or 24-Hour Roaming RM38 pass, depending on the destination. The quota under these passes is not shareable.
This is a chargeable service at RM15 or RM38 per day, per country. For more details, visit https://www.u.com.my/en/personal/mobile-plans/roam-travel/roaming#postpaid-roaming-plans
Yes, all lines under ULTRA Family 128 can enjoy Free Incoming Calls while abroad in over 60 destinations.
ULTRA5G Priority is designed to give you a smoother, more consistent mobile experience during peak usage times or in crowded areas.
With ULTRA5G Priority, your connection is optimised to stay fast and reliable, so you can stream, browse, and stay connected with confidence when it matters most. Find out more here.
Each line under ULTRA Family 128 is entitled to 3x ULTRA5G Priority passes per billing cycle at no extra charge. You can activate the passes at any time via the MyUMobile App. Each pass is valid for 3 hours upon activation. Only the line that activates ULTRA5G Priority will have its connection prioritized. Once all free passes have been redeemed, you may purchase additional passes via the MyUMobile App.
Yes, you can sign up for a device under U PayLater or U SaveMore, subject to eligibility checks. Only 1 device offer is allowed for the principal line.
No, your monthly commitment will remain the same after the free upgrade to ULTRA Family 128. You can now enjoy the benefits of the all-new ULTRA Family 128. Please refer to the Term & Conditions for the latest plan details.
The minimum usage term is a 90-day period that applies to postpaid customers after a plan change. During this period, customers are required to remain on the same plan and may only downgrade or migrate to prepaid after the 90-day period ends. Alternatively, customers may choose to upgrade to a higher-value plan to enjoy enhanced benefits or sign up for a new device with U Mobile.
| Special Numbers | Charges |
|---|---|
| 991 | Free |
| 994 | Free |
| 997 | Free |
| 999 | Free |
| 100 | RM0.30/min |
| 103 | RM1.50/call |
| 15300 | RM0.30/min |
| 15454 | RM0.30/min |
| 15555 | Free |
| 15999 | RM1.50/call |
| 1300 | RM0.30/min |
| 1600 | RM0.10/30sec |
| 1700 | RM0.30/min |
| 1800 | Free |
Yes, it is. All U Postpaid 38, 68 and 98 subscribers with eligible 5G mobile devices in the Live 5G areas can access and experience the 5G service.
We charge your voice and video calls based on a 30-second charging block. Unlimited calls are only applicable for local voices calls.
Yes, you can. Our U Postpaid plans are SIM-ready, allowing you to connect various gadgets such as tablets, dashcams, CCTV cameras, and more.
- All Malaysians and foreigners above 18 years old can sign up for the U Postpaid 38, 68 or 98 rate plan. The plan is available for new registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversion and rate plan changes.
- Non-Malaysian citizen is required to pay a refundable deposit of RM 500 per customer. U Mobile may from time to time change the deposit amount at our absolute discretion.
| Postpaid Plans | U Postpaid 38 | U Postpaid 68 | U Postpaid 98 |
|---|---|---|---|
| Monthly Fees | RM38 | RM68 | RM98 |
They are our new 4G & 5G ready Postpaid subscription services with high-speed data quota per month with no speed cap. There are no extra charges when the data quota has been fully used. The Data speed will be throttled down to 512kbps upon full utilization of the Data quota.
From 23 October 2024 onwards, all new and existing U Postpaid 68 subs will enjoy free upgrade quota to 500GB.
| Postpaid Plans | U Postpaid 38 | U Postpaid 68 | U Postpaid 98 |
|---|---|---|---|
| Monthly Fees | RM38 | RM68 | RM98 |
| Data | 120GB | 500GB | 1000GB |
| Voice Call | Unlimited | ||
- Malaysians and permanent residents of Malaysia are required to provide NRIC upon Postpaid registration.
- Non-Malaysian citizen / foreigners are required to provide passports upon Postpaid registration.
- An Upfront advance fee is an advance payment that is equivalent to the monthly commitment you would make when you first sign up for any Postpaid or broadband plan. For example, the upfront payment for the Postpaid 38 plan will be RM38. This payment will be collected once you sign up for your chosen plan, and we will use it to offset your first monthly bill. It is not refundable.
- You are required to make an Upfront advance fee when you register for a plan. Part or all of your first monthly bill will be deducted from this upfront payment. It will be shown in your first bill as an advance payment.
We will collect an Upfront advance fee upon your registration to the new rate plan, but we will not collect the stamp duty for your new rate plan.
- Yes, you will be automatically subscribed to e-billing upon signing up to U Postpaid 38, 68 or 98 which is free-of-charge. If you intend to change to a physical bill subscription, you can do so and will be charged monthly.
- The monthly fee for Itemized bill is RM8, and the monthly fee for Non-itemized bill is RM5.
- U Postpaid 68 subscribers are able to sign up up to two(2) supplementary line, U FamilyShare ;
- U Postpaid 98 subscribers are able to sign up up to six(6) supplementary line, U FamilyShare ;
- U FamilyShare is not applicable for U Postpaid 38 subscribers.
No. All monthly bundled minutes and data are only available for domestic usage. However, different Postpaid plans come with different Roaming data quota. For more information, kindly check it out at https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming
You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.
No, there will be no extra charges and your data will be throttled to 512kbps after exceeding your data quota.
Yes, your hotspot usage will be drawn from your monthly bundled Data.
| Postpaid Plan | U Postpaid 38 | U Postpaid 68 | U Postpaid 98 |
|---|---|---|---|
| Hotspot Quota | Sharing from High-Speed Data | ||
You can purchase the Data Booster via the MyUMobile AppMyUMobile App/UMB once you have fully utilized your Data quota. The Data Booster can also be utilized for hotspot.
| Postpaid Plans | U Postpaid 38 | U Postpaid 68 | U Postpaid 98 |
|---|---|---|---|
| Data Booster | 10GB for RM10/bill cycle | ||
Yes, U Postpaid 68 comes with free data for roaming in 3 countries, Singapore, Thailand and Indonesia. For more information, kindly check it out at https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming
Yes, U Postpaid 98 comes with 15GB of Free Global Roaming in over 60 destinations. For more information, kindly check it out at https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming
No, you will not be able to. You can only subscribe to the available Postpaid plans which include U Postpaid 38, U Postpaid 68 and U Postpaid 98.
It is a 90-day period where Postpaid customers are subjected to post plan change. During this period, customers are required to stay on the same plan and can only downgrade or migrate to Prepaid after the 90-day period . Alternatively, customers may also upgrade to higher value plan to enjoy enhanced benefits or to sign up for a new device with U Mobile.
Updated: 5 September 2024
You can make calls to the following special numbers listed below:
| Special Numbers | Charges |
|---|---|
| 991 | Free |
| 994 | Free |
| 997 | Free |
| 999 | Free |
| 100 | RM0.30/min |
| 103 | RM1.50/call |
| 15300 | RM0.30/min |
| 15454 | RM0.30/min |
| 15555 | Free |
| 15999 | RM1.50/call |
| 1300 | RM0.30/min |
| 1600 | RM0.10/30sec |
| 1700 | RM0.30/min |
| 1800 | Free |
ULTRA HOTSPOT 5G is a promotion that enables subscribers to share their Data via Mobile Hotspot. Mobile Hotspot quota shared to other devices will be drawn from their main Data.
All Malaysians and foreigners who are above 18 years old, have signed up for U Postpaid 38, 68 and 98 via new registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversion or rate plan changes are eligible for this Promotion.
- This promotion runs from 10th February 2023 and will continue until further notice.
| Postpaid Plans | U Postpaid 38 | U Postpaid 68 | U Postpaid 98 |
|---|---|---|---|
| Monthly Fees | RM38 | RM68 | RM98 |
| Data | 120GB | 500GB | 1000GB/1TB |
| Mobile Hotspot / Data-Sharing | To be drawn from Data bucket | ||
- You may walk-in to any of our U Mobile stores or U Mobile dealers nationwide or visit our online store to sign up for this fantastic promotion.
- Yes, you can upgrade your existing plan to U Postpaid 38, 68 or 98 to enjoy this Promotion.
- This Promotion will be applicable to your U Postpaid 38, 68 and 98 for life till the time you downgrade or terminate your U Postpaid 38, U Postpaid 68 or U Postpaid 98.
- You may check your usage details via MyUMobile app, go to [View All Usage Details] and you will see your Ultra Hotspot 5G status.
- For customers who sign up to U Postpaid 38, 68 and 98 within the promotion period, you will enjoy this Promotion automatically without any other action required.
- You’re not forgotten! This promotion will be made eligible for you in the near future, so stay tuned for our exciting update just for you.
- You will still have a separate bucket of 5GB Hotspot data. After the 5GB Hotspot data quota is fully utilised, the following Hotspot usage will then be drawn from your main data.
- This Promotion will still be applicable if your subscription is as below:
| Existing Subscription | New Subscription | Ultra Hotspot 5G |
|---|---|---|
| U Postpaid 68 | U Postpaid 68 with U SaveMore | Active |
| U Postpaid 68 | U Postpaid 98 with U SaveMore or U PayLater | Active |
| U Postpaid 98 |
U Postpaid 98 with U SaveMore or U PayLater | Active |
| U Postpaid 98 |
U Postpaid 68 with U SaveMore | Deactivated |
- You will receive an SMS notification when you have exceeded 80% and 100% of the allocated quota for Data or Hotspot.
- You can purchase the Data Booster via the MyUMobile App once you have fully utilised your Data quota. The quota from Data Booster is shareable via Hotspot.
Postpaid Plan |
U Postpaid 38 | U Postpaid 68 | U Postpaid 98 |
Data Booster |
10GB for RM10/bill cycle | ||
Yes, U Postpaid 68 and U Postpaid 98 provide you with free data for roaming and unlimited incoming call with no additional charges in selected destinations while receiving calls in abroad.
Subscribers of U Postpaid 68 & U Postpaid 98 postpaid rate plan.
It is free of charge.
| Postpaid Plan | U Postpaid 68* | U Postpaid 98 | Postpaid 68 V1** |
|---|---|---|---|
| Monthly Fees | RM68 | RM98 | RM68 |
| Data Roaming | Sharing from monthly data (500GB)
Singapore, Thailand and Indonesia |
FREE 15GB/month
Over 60 Destinations |
FREE 15GB/month
Over 60 Destinations |
| Incoming Call while Abroad | FREE according to Data Roaming Destinations | ||
*U Postpaid 68 refers to the new U Postpaid 68 plan signed up from 1 September 2023 onwards.
**U Postpaid 68 V1 refers to the old U Postpaid 68 plan signed up before 1 September 2023.
Yes, if you sign up U Postpaid 68 from 1st September 2023 onwards, you are allowed to use your monthly data quota when you roam in Singapore, Thailand and Indonesia with no additional charges.
No, they do not.
No. The quota is exclusively for the principal line only.
Yes, you need to connect to our preferred roaming network when you are on data roaming on at selected destinations.
You may check your quota balance via the MyUMobile app, or by dialing *118*6#.
Yes, you will receive notifications when your quota data usage reaches 80% and 100% of your quota.
You will be automatically subscribed to 24 Hour-Roaming RM38 or 24 Hour-Roaming RM15 depending on the destinations you are in.
You may purchase our various multiday roaming passes to avoid daily charges and continue data roaming. Alternatively you may turn off “Data Roaming” in your phone settings before your free Data Roaming quota is exhausted.
Unlimited roaming incoming call is available with U Postpaid 68 & U Postpaid 98 postpaid rate plans.
It is unlimited, subject to the T&C on https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming
No, outgoing voice call and SMS is not free during roaming.
New U Postpaid 68 users who signed up from 1 September 2023 onwards can utilise their FREE International Roaming quota & enjoy free incoming calls in Singapore, Indonesia and Thailand.
U Postpaid 68 V1 users who signed up before 1 September 2023 & U Postpaid 98 users can utilise their FREE Global Roaming quota at 15GB/month & enjoy free incoming calls across over 60 destinations. Click here for more information on the over 60 destinations.
You are still able to receive calls subject to the applicable charges imposed by the roaming operator you connect to which are accessible at https://www.u.com.my/en/personal/mobile-plans/roaming-idd/roaming-rates
Please refer here to check the available destinations to utilize the free internet quota on 5G.
Yes, U Postpaid 68 V1 and U Postpaid 98 provides you with 15GB global roaming and incoming calls with no additional charges in over 60 popular destinations.
There are no additional charges for data roaming or incoming calls in the selected over 60 destinations with U Postpaid 68 and U Postpaid 98.
No, they do not.
Unlimited roaming incoming international calls is available with U Postpaid 68 & U Postpaid 98 postpaid rate plans.
All incoming calls in the selected over 60 destinations are free of charge when you’re subscribed to U Postpaid 68 and U Postpaid 98.
Kindly check out the destination list in https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming.
- Malaysians or Permanent Residence above 18 years old can sign up for U Postpaid 38 (Lite) and U Postpaid 68 (Lite). The plan is available for new registrations and Prepaid to Postpaid plan upgrades only.
- Non-Malaysian citizen is not allowed to sign up this rate plan.
| Postpaid Plans | U Postpaid 38 (Lite) | U Postpaid 68 (Lite) |
|---|---|---|
| Monthly Fees | RM38 | RM68 |
It is the new 4G & 5G Postpaid subscription plans with designated high-speed data quota per month with no speed cap. There are no extra charges when the data quota has been fully used. The Data speed will be throttled down to 512kbps upon full utilization of the Data quota.
| Postpaid Plan | U Postpaid 38 (Lite) | U Postpaid 68 (Lite) |
|---|---|---|
| Monthly Fees | RM38 | RM68 |
| Data | 120GB | 500GB |
| Voice Call | Unlimited | |
Yes, it is. All U Postpaid 38 (Lite) and U Postpaid 68 (Lite) subscribers with eligible 5G mobile devices in the Live 5G areas can access and experience 5G service.
You can sign up for U Postpaid 38 (Lite) and U Postpaid 68 (Lite) by visiting the nearest U Mobile Centre and dealer.
Transfer of ownership is not allowed for U Postpaid 38 (Lite) and U Postpaid 68 (Lite).
U Postpaid 38 (Lite) and U Postpaid 68 (Lite) are not eligible for U FamilyShare plan.
You can upgrade your plan via our activation touchpoints at the nearest U Mobile Centre and Dealer, and also via the MyUMobile AppMyUMobile App.
Yes, however, this change of rate plan is subject to U Mobile’s assessment and discretion.
Device bundle is eligible for non-lite plans only.
Malaysians and permanent residence of Malaysia are required to provide NRIC to sign up for Postpaid plans.
- Yes, you will be automatically subscribed to e-billing for free upon signing up U Postpaid 38 (Lite) and U Postpaid 68 (Lite). If you intend to change to a physical bill subscription, you can do so and will be charged a monthly fee.
- The monthly fee for Itemized bill is RM8, and the monthly fee for Non-itemized bill is RM5.
Monthly bundled unlimited calls & data of U Postpaid 38 (Lite) are only available for domestic usage. However for U Postpaid 68 (Lite) - 500GB are available for usage in Singapore, Indonesia and Thailand.
For more information on roaming usages, please visit our website at https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming
You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.
No, there will be no extra charges and your data will be throttled to 512kbps after exceeding your data quota.
Yes, your hotspot usage will be drawn from your monthly bundled Data.
You can purchase the Data Booster via the MyUMobile AppMyUMobile App/UMB once you have fully utilized your Data quota. The Data Booster can also be utilized for hotspot.
| Postpaid Plan | U Postpaid 38 (Lite) | U Postpaid 68 (Lite) |
|---|---|---|
| Data Booster | 10GB for RM10/bill cycle | |
ULTRA Postpaid Borneo 38 and ULTRA Postpaid Borneo 68 are postpaid plans powered by ULTRA5G. These plans offer Unlimited High-speed Data every month with no speed cap or Fair Usage Policy (FUP) for customers in Sabah and Sarawak.
| Postpaid Plans | ULTRA Postpaid Borneo 38 | ULTRA Postpaid Borneo 68 |
|---|---|---|
| Monthly Fee | RM38 | RM68 |
Data | Unlimited | Unlimited (Sabah & Sarawak only) |
Speed | Unlimited Speed | Unlimited Speed |
Hotspot | Unlimited | Unlimited (Sabah & Sarawak only) |
Free Roaming | 5GB | 15GB Singapore | Indonesia | Thailand |
| Free Incoming Call | - | Free Singapore | Indonesia | Thailand |
| Voice Call | Unlimited | Unlimited |
| ULTRA5G Priority | Free 1X Priority Pass | Free 2X Priority Pass |
| Access to Devices | - | Yes |
All Malaysians and foreigners aged 18 years and above can sign up for these plans.
The plans are only available in East Malaysia (Sabah and Sarawak) and are open for:
New registrations
Mobile Number Portability (MNP)
Prepaid-to-Postpaid conversions
Rate plan changes
Non-Malaysian citizens are required to pay a refundable deposit of RM500 per customer. U Mobile may revise the deposit amount at its discretion.
No. The Unlimited Data from ULTRA Postpaid Borneo is only available in Sabah and Sarawak.
However, when you are in Peninsular Malaysia, you will receive 10GB of High-speed Data per month.
Yes, with ULTRAHOTSPOT, you can share your Unlimited Data allocation via hotspot allocation.
ULTRA Postpaid Borneo plans include free roaming data that can be used in Singapore, Indonesia and Thailand:
- 5GB for ULTRA Postpaid Borneo 38
- 15GB for ULTRA Postpaid Borneo 68
Once the free roaming data is fully used, you are advised to purchase roaming add-ons via the MyUMobile App to continue using data overseas.
ULTRA5G Priority is designed to give you a smoother, more consistent mobile experience during peak usage times or in crowded areas.
With ULTRA5G Priority, your connection is optimised to stay fast and reliable, so you can stream, browse, and stay connected with confidence when it matters most. Find out more here.
ULTRA Postpaid Borneo 38 includes 1 ULTRA5G Priority Pass per billing cycle.
ULTRA Postpaid Borneo 68 includes 2 ULTRA5G Priority Passes per billing cycle.
You can activate the passes anytime via the MyUMobile App. Each pass is valid for 3 hours from the time of activation. Additional passes can be purchased via the MyUMobile App.
No. Your monthly commitment remains the same after the free upgrade to ULTRA Postpaid Borneo 38. You will now enjoy the benefits of the new ULTRA Postpaid Borneo 38 plan. Please refer to the Terms & Conditions for full details.
Existing U Postpaid Borneo 68 customers can upgrade to the new ULTRA Postpaid Borneo 68 to enjoy ULTRA5G benefits and access to the latest devices.
Yes, the SIM can be used with smartphones and tablets. However, it cannot be used with routers, MiFi devices, or USB dongles.
The minimum usage term is 90 days after signing up or changing your postpaid plan.
During this period, you must remain on the same plan and cannot downgrade or switch to Prepaid.
However, you may upgrade to a higher-value plan to enjoy additional benefits or to sign up for a new device with U Mobile.
| Special Numbers | Charges |
|---|---|
| 991 | Free |
| 994 | Free |
| 997 | Free |
| 999 | Free |
| 100 | RM0.30/min |
| 103 | RM1.50/call |
| 15300 | RM0.30/min |
| 15454 | RM0.30/min |
| 15555 | Free |
| 15999 | RM1.50/call |
| 1300 | RM0.30/min |
| 1600 | RM0.10/30sec |
| 1700 | RM0.30/min |
| 1800 | Free |
There is only one(1): 10GB at RM10.
There is only one(1): 5GB at RM5.
Subscribers of U Postpaid 38, 68, 98 and U FamilyShare line are eligible to purchase these new Boosters.
You can subscribe via MyUMobile App.
MyUMobile App
Step 1: Launch MyUMobile App > Log in to the MyUMobile App and tap on Add-Ons.
Step 2: Make A Purchase > Choose your desired Booster and tap on [Buy Now].
Step 3: Confirm Your Purchase > Confirm your purchase to start enjoying your Booster.
No, you may purchase it anytime but you’re encouraged to purchase Data Booster when you have completely exhausted your existing plan’s high-speed data because any remaining quota from Data Booster will not be carried forward to the next bill cycle.
There is a cooling period after every purchase. Please refresh to check again before you proceed with a second purchase.
You will receive a confirmation SMS upon successful purchase.
You may purchase as many as you want.
Your Booster will be valid until the end of your bill cycle.
Yes, the quota of the Boosters are shareable between Principal line and U FamilyShare™ lines.
Please turn off "Data Roaming" in your phone settings before your Free 15GB Data Roaming quota is exhausted.
There is no need to unsubscribe from UDR10 or UDR36 - it expires automatically.
You may check your quota balance via the MyUMobile app, or by dialing *118*6#.
Your account will be suspended up to a maximum of 30 days upon suspension request.
Your line will be reactivated automatically after 30 days from the date of suspension. A reactivation fee of RM10 (+6% service tax) will be charged to your next bill statement after reactivation.
Yes, we will continue to charge for the monthly subscription fee, monthly device instalments and any recurring charges despite the suspension of your account.
No. Your line status must be active in order to enjoy the rebate. Rebate will not be carried forward to the next month and will be forfeited.
Our U FamilyShare is a member line that can be tagged to a U Postpaid 68 or U Postpaid 98 line (principal line). All supplementary lines comes with unlimited calls and shares their principal’s data.
Shareable data is data that is shared amongst all the principal and supplementary lines that are in one single account. For example, if there is one(1) U FamilyShare tagged to a U Postpaid 98 principal line that comes with 1TB data, both the lines in the account will have a total of 1TB/1,000GB of shareable data to use.
If you are a U Mobile customer with an eligible U Mobile principal plan, U Postpaid 68 or U Postpaid 98, you can sign up for U FamilyShare.
One(1) U Postpaid 68 principal line can sign up to two (2) supplementary lines.
One(1) U Postpaid 98 principal line can sign up to six (6) supplementary lines.
Yes. You are allowed to change your supplementary line with a U Postpaid 68 or U Postpaid 98 as a principle line.
U FamilyShare is a prorated plan, so that the first month’s access fee will be prorated depending on your registration date.
You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.
No, U FamilyShare’s monthly bundled minutes and Internet is only for domestic usage.
Suspension requests can be made through Service Centres, Selected Dealers, Contact Centres, Social Media or an email to customer service.
30 days from the date of suspension request.
Suspension requests can be made through Service Centres, selected dealers, Contact Centres, Social Media or an email to customer service. However, for USIM replacement requests, you are required to walk-in to a Service Centre & Premier Dealer to fill up the USIM Replacement Form and submit it together with a photocopy of your ORIGINAL identification document. A charge of RM10 (+6% service tax) applies for USIM replacement requests.
Your account will be suspended up to a maximum of 30 days upon suspension request.
During the suspension period, customers may reach out to us via our Contact Centres, social media, direct email to our Customer Service or walk-in to any Service Centre & Premier Dealer for reactivation of your account.
Your line will be reactivated automatically after 30 days from the date of suspension. A reactivation fee of RM10 (+6% service tax) will be charged to your next bill statement after reactivation.
Yes, we will continue to charge for the monthly subscription fee, monthly device instalments and any recurring charges despite the suspension of your account.
No. Your line status must be active in order to enjoy the rebate. Rebate will not be carried forward to the next month and will be forfeited.
Mobile Number Portability (MNP) is the ability for customers to switch to a new mobile service provider, while retaining their existing mobile number.
“Porting” is the act of switching to a new mobile service provider without having changed one’s mobile number. The word porting is interchangeable with switching. Port-in is referring to a customer request to switch to a new operator and port-out is a customer leaving their existing operator.
Please DO NOT terminate your line with your current service provider as only active mobile numbers are allowed to switch to a new service provider.
You can switch to U Mobile via the following channels:
- Online Click here
- Visit our branch or selected dealer. Click here
Settle all your outstanding bills with past and current service providers.
Not blacklisted by any of the service providers.
No contract with your current service provider.
Your current line has to remain active until the switching process is completed
- Ensure that you are using the same ID (MyKad or old IC) that you use to register with your current service provider when you are registering with U Mobile. Here’s how you can check which ID you used for registration with your current service provider. Click here
Individual customer:
MyKad / Police ID / Army ID / Passport.
For U Package registration, a copy of your latest Postpaid bill from your current service provider for Postpaid Customer.
For International Roaming and/or IDD activations, past 2 months’ bills (1 month with International Roaming usage) or sign up auto-debit without paying deposit (RM100 deposit is required for new registration) or This is not required if you are switching to U Mobile Prepaid service.
Business / Corporate customer:
Letter of authorisation from the company containing customer name, business registration number, account number from current mobile service provider.
No, you have to be present at our branch or dealer’ shop for a switching request.
The porting processes will take up to 2 working days for individual registration and up to 5 working days for business registration.
Yes, you can cancel before your port-in request is approved. There is no cancellation fee.
Switching request is free of charge.
You will get a new SIM card from U Mobile. Insert the U Mobile SIM card to your phone when you receive a confirmation from your current service provider that your current service is going to be terminated.
No, you can only port your number and not Value Added Services (VAS). If you want to have VAS, you need to subscribe with U Mobile. U Mobile is not obligated to provide identical VAS.
It is advised that you plan your request to port-in at least 14 working days before you travel or request to port-in after you are back in Malaysia to avoid service interruption. Please remember to request to activate International Roaming / IDD service upon registration.
Yes, you can port your number multiple times (subject to regulations and U Mobile Terms and Conditions). However, you cannot make more than one MNP request to multiple mobile service providers at the same time.
You can visit the Malaysian Communications And Multimedia Commission (MCMC) website at https://www.mcmc.gov.my/ for more information.
There is no contractual commitment for a port-in request itself. However, depending on the Postpaid plan that you choose, some may have contractual commitment.
Yes, you can request to port-in to any Postpaid plan and vice-versa.
Both principal and supplementary lines can port-in together.
or
If one of the supplementary line holders does not want to port-in to U Mobile:
The principal and supplementary line holders must visit your current service provider together to complete the following:
You as principal line holder to terminate the relevant supplementary line.
The supplementary line holder who does not wish to switch to U Mobile will need to register as a principal account holder with your current service provider there and then, to avoid service interruption. You and your other supplementary lines that wish to switch to U Mobile can proceed with the port-in request once the process is complete.
You will have to pay your current service provider for any unbilled usage once you receive the invoice, even after you have successfully ported in to U Mobile. Otherwise, you will be blacklisted by your current service provider for non-settlement of outstanding bills.
You have the option to cancel your current contract. However, you need to settle all the remaining contractual obligations with your current service provider for early termination. Check with your current service provider what is required, e.g.
- When will your existing mobile service contract expire?
- How much will you have to pay for early termination?
Refund requests are open to both current and former U Mobile customer account holders whose accounts have been deactivated but still maintain a deposit or credit balance.
No. Only the registered owner can submit a refund request.
No, the option to refund to a 3rd party is NOT permitted.
We recommend payment into a related active account as the preferred option.
Yes, both Malaysian and non-Malaysian customers can avail themselves of this refund option.
No, we only allow refunds in Ringgit Malaysia.
Refer to the final bill issued after the termination of your lines for information on your total credit balance.
Refund requests must be made within 3 months of the termination of all the postpaid lines or before your account is deactivated.
After receiving the final bill, you can request a refund through the following methods:
- Call us at +6018 388 1318
- Visit one of our Service Centres
- Send an email to customer.service@u.com.my
A representative from the U Mobile contact center will validate and gather necessary information, including your bank account number, to facilitate the refund process.
Expect your excess credit to be refunded within an eight-week period from the time of your request.
All Malaysians and foreigners above 18 years old can sign up for the Postpaid 38 rate plan. The plan is available for new registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversion and rate plan changes.
The monthly fee of Postpaid 38 is RM38 per month.
An upfront payment is an advance payment that is equivalent to the monthly commitment you would make when you first sign up for any postpaid or broadband plan. For example, the upfront payment for the Postpaid 38 plan will be RM38. This payment will be collected once you sign up for your chosen plan, and we will use it to offset your first monthly bill. It is not refundable.
You are required to make an upfront payment when you register for a plan. Part or all of your first monthly bill will be deducted from this upfront payment. When you receive your first month’s bill statement, you will only be required to pay the balance due under your first month’s bill statement. It will be shown in your first bill as an advance payment.
When you change your rate plan, we will refund you the advance access fee that you paid for your old plan, and charge the new advance access fee for your new rate plan to your bill statement. We will not collect the stamp duty and upfront payment for your new plan.
All voice and SMS allocation within the rate plan bundle will be prorated based on their activation dates. However, data allocation will not be prorated. This is not applicable for Share 20.
No. All monthly bundled minutes and data are only available for domestic usage.
We charge your voice and video calls based on a 30-second charging block.
You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.
You can purchase the Data Booster Plan at only RM10/3days via the MyUMobile App / UMB once you have fully used your 30GB Internet quota.
No, there will be no extra charges and your internet speed will be throttled to 64kbps after exceeding the 30GB internet quota.
Yes, you will be automatically subscribed to e-billing upon signing up to Postpaid 38 which is free-of-charge. If you intend to change to a physical bill subscription, you can do so and will be charged monthly.
The monthly fee for Itemized bill is RM8, and the monthly fee for Non-itemized bill is RM5.
Yes, it is. All Postpaid 38 subscribers with eligible 5G mobile devices in the Live 5G areas can access and experience the 5G service. For more information, kindly visit https://www.u.com.my/en/personal/why-u-mobile/network/5g-for-u .
No, you will only be able to upgrade to other available postpaid plans.
If you are currently on a Postpaid P38 plan, you will automatically be upgraded to the new Postpaid 38 rate plan on 22 March 2022.
Effective 17th August 2022, subscribers will enjoy 30GB of high-speed data per month with no speed cap for mobile usage and an additional 5GB hotspot data.
The SMS rate is 3 sen /sms to U Mobile network and 8 sen /sms to any other network. However, effective 17th August 2022, the new rate will be 15 sen /sms to all networks.
Giler Unlimited GX68 is a postpaid plan that offers Unlimited 4G & 5G Data, Unlimited Calls and 50GB hotspot data for all usages.
The Unlimited 5G & 4G Data comes with no speed cap. It can be used for all applications, including video and music streaming without any speed cap.
The monthly access fee for Giler Unlimited GX68 is RM68.
The Giler Unlimited GX68 SIM card can be used on a smartphone only.
The Unlimited Data is meant for personal use on your smartphone, but you can tether your 50GB hotspot data to other devices. Once the mobile hotspot data quota has been fully utilised, your data speed will be managed.
You can purchase additional hotspot data via the MyUMobile AppMyUMobile App once you have used up the 50GB hotspot data quota.
No. Giler Unlimited GX68 is only available as a stand-alone principal line with no member lines.
All Unlimited Data and Calls are available for domestic usage only. Standard IDD rates and roaming charges apply.
You can purchase the Hotspot Booster at RM5 to enjoy an additional 5GB for 2 days.
There is no data quota cap for the Giler Unlimited GX68 rate plan.
There is no data quota cap for the Unlimited 4G & 5G Data allocation, so the Internet speed will remain at full speed.
You will receive an SMS notification when you have used up 80% and 100% of your 50GB hotspot data quota.
You can check your usage via:
- Dialling *118*7*4# on your phone
Yes you can, by following the steps below:
Step 1: Go to Settings > Personal Hotspot
Step 2: Select APN, and key in [my3g]
Username – <Leave blank. No need to fill>
Password – <Leave blank. No need to fill>
Giler Unlimited GX55 is an upgraded postpaid plan automatically applied to all our loyal Giler Unlimited GX50 customers from 17 May 2024 onwards, without any action required from customers.
Giler Unlimited GX55 offers uncapped/high-speed Unlimited 5G & 4G Data, Unlimited Calls and 5GB hotspot for data sharing.
All loyal Giler Unlimited GX50 customers will enjoy the upgraded Giler Unlimited GX55 at the promotional price of RM50/mth until 20 June 2024. From 21 June 2024 onwards, Giler Unlimited GX55 will be priced at RM55/mth.
The Unlimited 5G & 4G Data comes with no speed cap. It can be used for all applications, including video and music streaming without any speed cap.
No, the Unlimited Data and Calls are available for domestic usage only. Standard IDD rates and roaming charges apply for overseas usage.
Giler Unlimited GX50 will be discontinued from 17 May 2024. As a loyal customer, you will automatically enjoy the upgraded benefits of Giler Unlimited GX55 (Unlimited 4G & 5G Data at uncapped speed, Unlimited Calls and 5GB hotspot) at a promotional price of RM50/mth until 20 June 2024.
The Giler Unlimited GX55 SIM card can only be used on a smartphone.
There is no data quota cap for the Giler Unlimited GX55 rate plan.
There is no data quota cap for the Unlimited 4G & 5G Data allocation, so the Internet speed will remain at full speed.
The Unlimited Data is designed for personal use on your own smartphone only. However, the Giler Unlimited GX55 plan also comes with 5GB of hotspot data that you can share with other devices.
You can purchase additional hotspot data via the MyUMobile App once you have used up the 5GB hotspot data quota.
You can purchase a Hotspot Booster at RM5 and get 5GB.
No data quota will be prorated based on the activation date.
You can dial *118*7*4# to check your data and call usage.
Yes you can, by following the steps below:
Step 1: Go to Settings > Personal Hotspot
Step 2: Select APN, and key in [my3g]
Username : <Leave blank. No need to fill>
Password – <Leave blank. No need to fill>
No. There is no contract for P99 Biz.
The P99 Biz SIM card is designed for smartphone usage only.
Yes. The P99 includes 30GB free for mobile hotspot usage with no speed cap.
You can continue to use your mobile hotspot at a reduced speed of up to 512kbps.
Yes, you can sign up for a maximum of 3 Share 20 member lines.
You may share up to 30GB of data with your Share 20 member lines. However, please note that this data will be taken from the principal line’s free 30GB mobile hotspot data.
If you currently have a Share 50 line and wish to retain a share line under your new P99 account, you are required to convert the Share 50 line to a Share 20 plan. If you currently have a Share 20 line, you may carry forward this line to your new account.
No. All unlimited data and calls are available for domestic usage only. Standard IDD rate and roaming charges apply.
Roam-Onz provides customers with 3GB of free data roaming for use in 12 popular destinations. Click here for more info.
No. You are not able to opt out from this free service.
Yes you can, by following the steps below:
Step 1: Go to Settings > Personal Hotspot
Step 2: Select APN, and key in [my3g]
Username – <Leave blank. No need to fill>
Password – <Leave blank. No need to fill>
All Malaysians and foreigners above 18 years old can sign up for HERO Postpaid Plans. The plans are available for new registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversions and rate plan changes.
*Foreigners and permanent residents (PR) are required to make an upfront payment and an additional RM500 deposit upon sign-up.
You are required to make an upfront payment when you register for a plan. Part or all of your first monthly bill will be deducted from this upfront payment. When you receive your first month’s bill statement, you will only be required to pay the balance due under your first month’s bill statement.
An upfront payment is an advance payment that is equivalent to the monthly commitment you would make when you first sign up for any postpaid or broadband plans. For example, the upfront payment for a P99 plan will be RM99. This payment will be collected once you sign up for your chosen plan, and we will use it to offset your first monthly bill. It is not refundable.
You can see your advance access fee in your first monthly bill, and it is refundable once you request to terminate our services. If you have outstanding payments when you submit your service termination request, we will use your advance access fee to offset them before refunding the balance.
When you change your rate plan, we will refund you the advance access fee that you paid for your old plan, and charge the new advance access fee for your new rate plan to your bill statement. We will not collect the stamp duty and upfront payment for your new plan.
All voice and SMS allocation within the rate plan bundle will be prorated based on their activation dates. However, data allocation will not be prorated. This is not applicable for Share 10 and Share 20.
You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.
If you currently have a Share 50 line and you wish to retain a share line under your new P79 account, you are required to convert to a Share 20 plan. If you currently have a Share 20 line, you may carry it forward to your new account.
No. All monthly bundled minutes and data are only available for domestic usage.
We charge your voice and video calls based on a 30-second charging block.
Our HERO Plus Plan is a member line that can be tagged to a principal line. All member lines have their own minutes and are able to share their principal's data.
The Share 20 member line comes with the following benefits:
| Minutes | Free 30 minutes everyday for all | |
| Data | The member line will use the principal line’s data. |
Shareable data is data that is shared amongst all the principal and member lines that are in one single account. For example, if a Share 50 member line that comes with 3GB data is tagged to a P99 principal line that comes with 30GB data, all the lines in the account will have 33GB of shareable data to use.
If you are a U Mobile customer with an eligible U Mobile principal plan (i.e. HERO Plan), you can sign up for HERO Plus member lines.
Each principal line can sign up up to three member lines.
Yes. You are allowed to downgrade or upgrade your member line.
For Share 20, the monthly access fee will be charged in full.
An upfront payment is an advance payment that is equivalent to the monthly commitment you would make when you first sign up for any postpaid or broadband plans. For example, the upfront payment for a P99 plan will be RM99. This payment will be collected once you sign up for your chosen plan, and we will use it to offset your first monthly bill. It is not refundable.
You can see your advance access fee in your first monthly bill, and it is refundable once you request to terminate our services. If you have outstanding payments when you submit your service termination request, we will use your advance access fee to offset them before refunding the balance.
All voice and SMS allocation within the rate plan bundle will be prorated based on their activation dates. However, data allocation will not be prorated. This is not applicable for Share 10 and Share 20.
All calls made within the U Mobile network or to other networks will first utilise the ALL Network bundle. Once the ALL Network bundle is used up, calls within the U Mobile network will utilise the FREE On-Net bundle, and calls to other networks will be charged pay-as-you-use rates.
You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.
When you upgrade or downgrade your rate plan, we will refund you the advance access fee that you paid for your old plan, and charge the new advance access fee for your new rate plan to your bill statement. We will not collect the stamp duty and upfront payment for your new plan.
No.
No. Bundled minutes and Internet (except for P79 Biz, P99 Biz, i90, i30, UD90 and UD130, which comes with roaming data) are only available for domestic usage.
We charge your voice and video calls based on a 30-second charging block. This applies if you make calls to U Mobile as well as other networks.
Share 20 is a non-prorated plan, so the first month’s access fee will be charged in full.
You will no longer enjoy Roam-Onz Global™ if you change your rate plan.
Unlimited HERO P139 is a postpaid plan that provides worry-free connectivity with Unlimited Data High Speed Data with HD Video Streaming, Unlimited Calls, free Roam-Onz Global™ data for roaming across 5 continents in 36 destinations., and a hotspot data quota of 50GB that can be shared with up to 3 member lines.
Customers who sign up for Unlimited HERO P139 during the promotion period will get 3GB of Roam-Onz Global™ (applicable across 5 continents in 36 destinations) to roam around the world for FREE, for 24 months from the month of activation.
This promotion is available to new, existing and port-in customers; and open to all Malaysians and Non-Malaysian citizens above 18 years old. Non-Malaysian citizens are required to pay a RM500 deposit upon sign-up.
You will enjoy FREE Roam-Onz Global™ for 24 months if you change your existing rate plan to Unlimited HERO P139 during the promotion period.
Roam-Onz™ covers 12 destinations across Asia and Australia. Roam-Onz Global™ covers 36 destinations across 5 continents in Asia, Africa, North America, Australia and Europe.
Unlimited HERO P139 lets you enjoy a better viewing experience with high-definition streaming.
If you currently have a Share 50 line that you wish to retain under your new Unlimited HERO P139 account, you are required to convert it to a Share 20 or GX50 plan. If you currently have a Share 20 line, you may carry it forward to your new account.
No, there is no contract for Unlimited HERO P139.
Contract freedom allows you to terminate your service at any time. However, if you terminate or downgrade your current plan, or change to another rate plan before your commitment period expires, the following will apply:
1. For customers who have paid the upfront payment amount (not entitled to the upfront payment waiver), your remaining monthly subsidy rebate will be forfeited.
2. For customers who are entitled to the upfront payment waiver, you are required to refund the balance of the device subsidy (upfront payment). The balance of device subsidy will be calculated as per the following:
- Subsidy amount (upfront payment) / commitment period x remaining number of months. The remaining number of months will include the month during which you terminated the service.
- For example, if you have signed up for an iPhone XS with Unlimited HERO P139, and terminate on the 7th month, you are required to refund RM1,056 / 24months x 18 months = RM792.
3. For UPackage subscribers who wish to terminate or opt for an early settlement of their UPackage plan, you will need to pay off the remaining device balance. This is equivalent to the device selling price minus the total instalments paid.
- For example, the U Mobile Selling Price for Apple iPhone XR 64GB is RM3,270. If you terminate your service on the 7th month, you would have been billed 8 times for the device instalment. The remaining device instalment balance amount to be paid off would be: RM 3,270 – RM920 (RM115 x 8 instalments billed) = RM2,350.
Yes you can, by following the steps below:
Step 1: Go to Settings > Personal Hotspot
Step 2: Select APN, and key in [my3g]
Username – <Leave blank. No need to fill>
Password – <Leave blank. No need to fill>
U WatchShare is an add-on service that allows you to extend your mobile number, calls, SMS, and data to your compatible smartwatch. With this plan, your smartwatch stays connected even when your phone is not nearby or switched on.
U WatchShare is available to customers on the following postpaid plans:
- U Postpaid 68
- U Postpaid Borneo 68
- U Postpaid 98
- U Family 128
- U FamilyShare
- U Family Share
Only Huawei Watch 5 and Samsung Series 8 watches are supported. Kindly refer to our website for more supported devices in the future.
U WatchShare is available at RM18/month.
- Your smartwatch shares the same data quota as your main mobile line.
- When connected via Bluetooth to your phone, data usage will be deducted from your main plan.
- When your smartwatch operates independently (not connected to your phone), data usage is still deducted from your main mobile plan.
- No contract is required if you only subscribe to U WatchShare.
- A device contract applies if you purchase a smartwatch on instalment with this plan.
International roaming is currently not supported. While abroad, your smartwatch can still function via Bluetooth when paired with your phone.
- Change mobile number: Reactivate U WatchShare with your new number.
- Change smartphone: Simply re-pair your smartwatch with your new phone. No new subscription required.
- Change smartwatch: U WatchShare supports one smartwatch at a time. Contact us to deactivate your old watch before activating the new one.
- If you terminate your main mobile line, U WatchShare will also be terminated.
- If your main mobile line is suspended, U WatchShare will be suspended as well.
Please disable the line you do not wish to pair during setup. Then proceed with pairing your smartwatch to the correct mobile number.
Yes. You may request to unsubscribe, suspend, or re-subscribe to U WatchShare through our branches or please contact U Mobile Customer Service.
Yes. Selected Smartwatches models are available with monthly instalment plans when bundled with U WatchShare.
The U WatchShare Campaign lets you save more when you get a Samsung Watch 8 Classic (46mm) or Huawei Watch 5 (46mm) with U WatchShare. You’ll enjoy a 6-month waiver on your U WatchShare monthly fee.
Your U WatchShare fee waiver will appear as a discount or adjustment in your monthly bill for the first six months.
The U WatchShare Campaign is available with these U Postpaid plans:
U Postpaid 68
U Postpaid Borneo 68
U Postpaid 98
U Family 128
ULTRA Security Pro keeps you protected in the digital world with seamless Identity Protection, Device Security and Cyber Insurance in one convenient plan. You can access these features through the Protection Hub which is a centralised dashboard that allows you to access, activate and manage the cyber protection features in one place.
ULTRA Security Pro is designed for U Mobile Postpaid subscribers, meeting the eligibility criteria prescribed by U Mobile from time to time. To be eligible for the programme, you must:
i. be at least 18 years of age; and
ii. be resident in Malaysia; and
iii. hold an active ULTRA Postpaid plan
With ULTRA Security Pro, you enjoy:
- Identity Protection: Monitoring that alerts you if your personal information appears on the dark web:
- Personal Data Monitoring
- Financial Data Monitoring
- Account Breach Alerts
As part of the Identity Protection service, you will receive alerts via email and SMS whenever any potential risk or breach involving your personal information is detected.
- Email notifications will be sent from UMobile-ULTRASecurityPro@bolttech.io
- SMS notifications will be sent from 61750
- Device Security: AI-powered scam protection against viruses/malware that steal your data:
- Anti-virus & malware protection
- Browsing & phishing protection
- SMS scam protection
- WiFi protection
- Password manager
- Cyber Insurance: Coverage for financial losses due to eligible cyber incidents, up to RM500 per year. Please refer to the relevant Terms & Conditions for more information on the Cyber Insurance coverage.
ULTRA Security Pro is available for all devices including Android and iOS.
Ensure your MyUMobile App version is updated to v.3.13.12 or newer for the best experience.
You may subscribe for ULTRA Security Pro by following the steps below:
Step 1: Login to MyUMobile App
Step 2: Click on ‘ULTRA Security Pro’ banner under Featured Services
Step 3: Click on ‘Subscribe Now’
Step 4: Fill in your details & click on ‘Confirm to Subscribe’
Once your subscription is successful, the services and insurance policy will be activated on the same day. You can view your subscription details on ULTRA Security Pro on the Protection Hub via the MyUMobile App.
The monthly subscription fee for ULTRA Security Pro is RM5.00, subject to 8% SST that will be charged to your monthly Postpaid bill
费用将计入您的每月后付账单，订阅费将计入您的后付信用额度。
New subscribers will enjoy free subscription for the first three (3) months, redeemable once only.
Yes, your subscription will automatically renew every month, ensuring uninterrupted protection.
Each subscription is limited to one (1) per registered mobile number.
No, the full monthly subscription fee applies from your sign-up date.
You may contact us via the live chat function available within the Protection Hub. The Live Chat Service is available Monday to Sunday from 9:00am to 6:00pm.
No, subscriptions are not transferrable.
Yes, you may cancel at any time. Cancellation takes effect at the end of the current billing cycle.
No, your subscription will remain active unless you choose to opt out or your line is permanently terminated.
No, there are no cancellation penalties.
Yes, you may re-subscribe, but promotional waiver will not apply again.
You may cancel the subscription by contacting the customer support team via the Live Chat Service on the Protection Hub.
The Free ULTRA5G Trial comes with 10GB of ULTRA-fast 5G data, valid for 7 days from the time of activation, so you can experience ULTRA5G at no charge.
The ULTRA5G Trial is exclusive to first-time customers with a valid MyKad, MyKas, MyPR, or MyTentera. Customers with any existing or prior U Mobile subscriptions are not eligible.
The Free ULTRA5G Trial is only available in eSIM format and can only be used on eSIM-enabled devices. Please check your phone’s compatibility before redemption. Ensure your MyUMobile App version is updated to v.3.13.11 or newer before registration.
The Free ULTRA5G Trial is available with a new U Mobile number only. To enjoy ULTRA5G Trial, you are required to sign up with a new number, which you can choose your preferred number during the sign-up process.
Each Free ULTRA5G Trial is limited to 1 redemption per NRIC.
Before starting, make sure your device is connected to the internet throughout the activation process.
For iPhone users:
Step 1: Go to “Settings” and tap “Mobile Data”
Step 2: Tap "Add eSIM” and select “Use QR Code”
Step 3: Scan the unique QR Code sent to your registered email
Step 4: Install your eSIM and you're all set
Your iPhone must also be updated to iOS 12.1.1 and above. For more information, please refer to the manufacturer’s website here
For Android users:
Step 1: Go to Settings and tap "Connections”
Step 2: Tap "Cellular or Mobile Network”
Step 3: Select "Add Mobile Plan”
Step 4: Choose "Add Using QR Code” and scan the unique QR Code sent to your registered email
Step 5: Once the plan is detected, tap "Add” to install
Step 6: Tap "OK” to activate the plan
For more information on the specific steps to activate eSIM on specific models, please check with your respective device manufacturers.
To make the most of your ULTRA5G Trial, ensure that you are using a 5G smartphone that supports eSIM. After activating the eSIM, set ‘U Mobile’ as your default mobile data SIM.
Make sure your device is connected to the internet or Wi-Fi throughout the activation process.
For iPhone users, ensure that your device is updated to iOS 12.1.1 or later.
If the activation fails, try scanning the QR code again from your activation email.
If the issue persists, please visit any U Mobile Store for in-person assistance or contact our Customer Care Centre to receive an activation code for manual setup.
Your Free ULTRA5G Trial will end automatically after 7 days, with no automatic charges. You can sign up to any ULTRA Postpaid or ULTRA Family plan via the MyUMobile App to continue enjoying unrivalled connectivity and more benefits.
The Free ULTRA5G Trial is not eligible for add-on subscriptions. You can sign up to any ULTRA Postpaid or ULTRA Family plan via the MyUMobile App to continue enjoying unrivalled connectivity and more benefits.
You can switch to any ULTRA Postpaid or ULTRA Family plan at any time via the MyUMobile App. Simply choose to convert your existing Free ULTRA5G Trial number, register a new line, or port in from your current operator to continue enjoying ULTRA5G.
ULTRA Security is a network-level protection against phishing SMS, fraudulent voice calls and risky websites.
No, ULTRA Security is automatically enabled for all U Mobile customers on ULTRA Prepaid and Postpaid plans. No activation is required.
Yes, ULTRA Security is free for all U Mobile customers on ULTRA Prepaid and Postpaid plans.
ULTRA Security works at the network level, detecting and blocking scam calls, SMS and risky websites, helping keep you safe and secure at all.
ULTRA Security helps detect and block many known threats, but some scams may still get through. Always stay cautious and avoid sharing personal information.
No, ULTRA Security runs in the background and is designed to protect you without affecting your normal usage.
ULTRA Security is an always on built in network protection feature, ensuring you stay protected at all times.
If you suspect a scam, report it immediately to the CCID Scam Response Centre through one of the channels below:
Hotline: +603 2610 1599 / +603 2610 1559
(Available daily, 8am–12am)
WhatsApp: +6013 211 1222
(Available daily, 8am–12am)
5G-Ready Prepaid SIM Pack is available for both Malaysians & Non-Malaysians who want to subscribe to any U Mobile 5G-Ready prepaid plans. (e.g., 7-Day Travel Pass, 14-Day Travel Pass)
Yes. You can change via the MyUMobile App or UMB (dial *118#). Any remaining credit balance will be carried over. However, all freebies, packages and validity will be forfeited.
The new Prepaid Pack is preloaded with:
- RM6 credit
- Free 1GB High-Speed Data
- Free 1GB Basic Data
- 5 days validity
1GB High-Speed Data will be automatically activated once your Prepaid SIM Pack is activated. It will be valid for 5 days.
Free 1GB Basic Data will be automatically activated once your Prepaid SIM Pack is activated. Once you have fully utilised the 1GB High-Speed Data & Add-Ons, your data usage will revert to 1GB Basic Data utilisation. 1GB Basic Data is refreshed every 1st of the month.
You can subscribe to the base plans listed below:
- 7-Day Travel Pass
- 14-Day Travel Pass
Local calls are charged at RM0.30/min, and SMS is charged at 12 sen each. The charging block for calls is 60 seconds per block.
Simply top up your account to stay active. Every RM1 top-up is equivalent to a 1-day active period. The maximum active period at any one time is 365 days.
The prepaid SIM pack comes with a 5 day active period and a 60 day passive period.
New or existing U Mobile subscribers who purchase a new Prepaid SIM Pack & subscribers who port-in to U Mobile from 23 Feb 2022 onwards.
Yes, but if you wish to get the U Prepaid 25, 35, 40 & 50 Data plans, you will need to first upgrade to the 5G-Ready Prepaid Rate Plan via MyUMobile App or UMB (dial *118#).
Yes. You can change via MyUMobile App or UMB (dial *118#). Any remaining credit balance will be carried over. However, all freebies, packages and validity will be forfeited. You will have 5 days active period upon successful change.
No, you cannot change the Rate Plan once you are on the 5G-Ready Prepaid Rate Plan.
The new Prepaid SIM Pack is preloaded with:
- RM6 credit
- FREE 1GB High Speed Data
- FREE 1GB Basic Data
- 5 days validity
1GB High Speed Data will be automatically activated once your Prepaid SIM Pack is activated. It will be valid for 5 days.
Free 1GB Basic Data will be automatically activated once your Prepaid SIM Pack is activated.
Once you have fully utilised the 1GB High Speed Data & Add-Ons, your data usage will revert to 1GB Basic Data utilisation. 1GB Basic Data is refreshed every 1st of the month.
You can subscribe to our U Prepaid 25, 35, 40 & 50 Data plans.
|
U Prepaid 25 |
U Prepaid 35 |
U Prepaid 40 | U Prepaid 50 |
Data |
Unlimited (FUP 40GB) |
Unlimited (FUP 200GB) |
Unlimited (FUP 200GB) | Unlimited (FUP 200GB) |
Calls |
Unlimited (All Networks) |
Unlimited (All Networks) |
Unlimited (All Networks) | Unlimited (All Networks) |
Speed |
12Mbps |
24Mbps |
48Mbps | 1000Mbps |
Hotspot |
- |
10GB |
200GB | 200GB |
Ultra-Fast 5G |
Unlimited 5G Weekends |
Unlimited 5G Weekends |
Unlimited 5G Weekends |
Every Day |
No, subscribers on the 5G-Ready Prepaid Rate Plan will not be able to subscribe to other Data plans that are not listed above. Plans like GX Giler Unlimited and UMI are only available to Unlimited FUNZ or older Rate Plans.
Local calls are charged at 30 sen / 60 seconds, and SMS is charged at 12 sen each. The charging block for calls is 60 seconds per block.
Simply top up your account to stay active. Every RM1 top-up is equivalent to 1 day of active period. The maximum active period at any one time is 365 days.
The Prepaid SIM Pack comes with 5 days of active period and 60 days of passive period.
U Prepaid 25, 35, 40, and 50 are Prepaid subscription services for data and calls on your mobile phone. They are valid for 30 days, and your Prepaid line must remain active in order to enjoy.
| U Prepaid 25 | U Prepaid 35 | U Prepaid 40 | U Prepaid 50 |
Data | Unlimited (FUP 40GB) | Unlimited (FUP 200GB) | Unlimited (FUP 200GB) | Unlimited (FUP 200GB) |
Calls | Unlimited (All Networks) | Unlimited (All Networks) | Unlimited (All Networks) | Unlimited (All Networks) |
Speed | 12Mbps | 24Mbps | 48Mbps | 1000Mbps |
Hotspot | - | 10GB | 200GB | 200GB |
Ultra-fast 5G | Unlimited 5G Weekends | Unlimited 5G Weekends | Unlimited 5G Weekends | Every Day |
You can activate U Prepaid 25, 35, 40, and 50 Data plans via the following channels:
1. MyUMobile App
Step 1: Launch the MyUMobile App MyUMobile App
Step 2: Select "Add-Ons"
Step 3: Select “Monthly” then select the U Prepaid Plan you desire
2. UMB
Step 1: Dial *118#
Step 2: Select the U Prepaid Plan you desire
Step 3: Confirm your subscription
3. eShop
Step 1: Visit U Mobile Online Store
Step 2: Select SIM type & the U Prepaid Plan you desire
Step 3: Verification & Payment
Please ensure you have RM25, RM35, RM40, or RM50 in your account to successfully activate the U Prepaid 25, 35, 40, or 50 Data plans, respectively.
No. All Unlimited Calls are available for domestic usage only. Standard IDD rates and roaming charges apply.
The free Unlimited 5G Weekends will be auto provisioned and allow you to experience Ultra-fast 5G/4G speeds every weekend (Saturday and Sunday).
The 5G/4G speed will only be enabled from 00:00 Saturday to 23:59 Sunday. You will enjoy 5G or 4G speed based on the best network available in your area.
Your speed will remain at 512kbps as the FUP limit has been reached. To continue enjoying uncapped speeds with the Unlimited 5G Weekends, you can repurchase any of the U Prepaid 25, 35, or 40 plans, or subscribe to any of the Weekly Passes.
All subscribers on the new 5G-Ready Prepaid Rate Plan may subscribe to these data plans. Older rate plans such as Unlimited FUNZ, Power Prepaid, U Mobile Broadband service subscribers can upgrade to 5G-Ready Prepaid Rate Plan via MyUMobile App or UMB (dial *118#).
Unlimited Data on U Prepaid 25 is meant for personal use and does not come with hotspot quotas. To enjoy hotspot, you may opt for U Prepaid 35 (10GB Hotspot) or U Prepaid 40 & 50 (200GB Hotspot). Alternatively, you may purchase our Hotspot Add-Ons at RM5/30 Days here.
The U Prepaid 35 plan comes with 10GB Hotspot at 24Mbps while the U Prepaid 40 & 50 plans come with 200GB Hotspot at 48Mbps & 1000Mbps, respectively.
The FUP for U Prepaid 25 is 40GB. Upon reaching the FUP, you can still enjoy mobile data at a managed speed of 512kbps.
The U Prepaid 35, 40, and 50 Data plans come with Fair Usage Policy (FUP) of 200GB. All data utilisation including Unlimited 5G Weekends and Hotspot is subject to the 200GB FUP. Upon reaching the FUP limits, users will be informed that they will be surfing at a reduced speed of 512kbps until the plan expires. There’s no quota limit for surfing at reduced speed. The reduced speed still allows fairly good user experience for video streaming on standard definition, social media apps, music apps, internet browsing, etc.
There is no data quota cap for U Prepaid 25, 35, 40, and 50. You will stay connected even after reaching the limit according to our Fair Usage Policy.
You will receive a friendly reminder (SMS) two days & a day prior to your auto-renewal date.
Yes. You will receive an SMS notification on your subscription status.
If your subscription fails to automatically renew, it could be because you have insufficient balance, or your account is in a passive period. The system will attempt to renew the subscription again after 24 hours.
Yes, you can dial *118# to manage your subscription service.
No, you will not be able to subscribe to or auto renew during a passive period.
ULTRA Prepaid Borneo 20 is a Prepaid subscription service for mobile data and calls designed for Sabah, Sarawak & Labuan. It is valid for 30 days, and your Prepaid line must remain active to use this service.
| ULTRA Prepaid Borneo 20 | |
|---|---|
| Price | RM20 |
Data (GB) | 2,000GB (5G) + 200GB (4G) |
Speed (Mbps) | Unlimited |
Hotspot (GB) | Unlimited |
Local Calls | Unlimited |
All data utilisation on the ULTRA Prepaid Borneo 20 (including hotspot usages) are as specified in the following table:
| Data Usage Location | High-speed Data Quota |
|---|---|
| Sabah, Sarawak & Labuan | 2,000GB (5G) + 190GB (4G) |
| Nationwide | 10GB (5G/4G) |
Upon depleting the data quota, users will be informed that they will be surfing at 512kbps until the Data Plan expires.
There’s no quota limit for surfing at the reduced speed. The reduced speed still allows good user experience for video streaming on standard definition, social media apps, music apps, internet browsing, etc.
Yes, you can. However, bear in mind that ULTRA Prepaid Borneo 20 is designed for use in Sabah, Sarawak, or Labuan. Refer to the scenarios below:
a.. If the data usage location is within Sabah, Sarawak & Labuan, your data usage will be drawn from the data quota for Sabah, Sarawak & Labuan first and followed by the data quota for Nationwide.
b. If the data usage location is outside of Sabah, Sarawak & Labuan, your data usage will be drawn from the data quota for Nationwide only.
If you’re residing outside of Sabah, Sarawak, or Labuan (e.g., Peninsular Malaysia), you can check out our ULTRA Prepaid Data Plans instead.
You can subscribe to ULTRA Prepaid Borneo 20 via the following channels:
1. MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Select "Add-Ons"
Step 3: Select “Monthly” then select ULTRA Prepaid Borneo 20
2. UMB
Step 1: Dial *118#
Step 2: Select ULTRA Borneo 20
Step 3: Confirm your subscription
3. eShop
Step 1: Visit U Mobile Online Store
Step 2: Select SIM type & ULTRA Prepaid Borneo 20
Step 3: Verification & Payment
Please ensure you have sufficient credit in your account to successfully subscribe to ULTRA Prepaid Borneo 20
Only subscribers on the new ULTRA Prepaid Rate Plan may view & subscribe to the ULTRA Prepaid Borneo 20.
Older Prepaid Rate Plan subscribers (e.g., 5G-Ready Prepaid, Unlimited FUNZ, Unlimited Power, Power Prepaid) need to first upgrade to the ULTRA Prepaid Rate Plan via MyUMobile App to view & subscribe to the ULTRA Prepaid Borneo 20. You may follow the steps below.
Step 1: Launch the MyUMobile App & tap the menu bar button located at the top left corner.
Step 2: Click your plan name (e.g., 5G-Ready Prepaid, Unlimited FUNZ, Unlimited Power, Power Prepaid) located below your name & mobile number.
Step 3: Tap on Switch Plan.
Step 4: Tap on Switch my Prepaid Plan, then tap Confirm.
Yes, ULTRA Prepaid Borneo 20 comes with Unlimited Hotspot, but it is subjected to the 2,000GB (5G) + 200GB (4G) data quota. Upon depleting the data quota, users will be informed that they will be surfing at 512kbps until the Data plan expires.
You will enjoy Uncapped 5G/4G Speed Hotspot Data. Hotspot Data usage will be drawn from the 2,000GB (5G) + 200GB (4G) data quota limit. Upon reaching the limit, the speed will be 512 kbps until the Data Plan expires.
By subscribing to ULTRA Prepaid Borneo 20, you will be automatically entitled to enjoy U Mobile’s ULTRA5G network if you are within the ULTRA5G network area and have a 5G device.
You will receive a reminder SMS 1 (one) day prior to your auto-renewal date.
Yes. You will receive an SMS notification on your subscription status.
The 5G Daily and Weekly Plans are Prepaid Data plan subscription services for data which come with 1 day or 7 days validity. Your Prepaid line must remain active in order to enjoy this Data plan.
| Weekly Data Plan | Fee | Internet Quota | FUP | Calls Quota | Hotspot | Validity |
|---|---|---|---|---|---|---|
| Unlimited RM15/7 Days | RM15 | Unlimited @ 6Mbps | 25GB | Unlimited | Unlimited @ 6Mbps | 7 Days |
| High Speed 20GB (RM15/7 Days) | RM15 | 20GB | n/a | n/a | Yes, consume from 20GB quota | 7 Days |
| High Speed 10GB (RM12/7 Days) | RM12 | 10GB | n/a | n/a | Yes, consume from 10GB quota | 7 Days |
| Daily Data Plan | Fee | Internet Quota | Hotspot | Validity |
|---|---|---|---|---|
| High Speed 10GB (RM6/24 Hours) | RM6 | 10GB | Yes, consume from 10GB quota | 24 Hours |
| High Speed 1GB (RM3/24 Hours) | RM3 | 1GB | Yes, consume from 1GB quota | 24 Hours |
All active U Mobile Prepaid users can purchase these plans. There are no prerequisites required.
You can subscribe to the plans through our channels below:
1. MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Select Add-Ons
Step 3: Select the "Daily & Weekly" tab and choose the micro data plan that you wish to subscribe
2. UMB
Step 1: Dial *118#
Step 2: Select the plan that you wish to subscribe
3. eShop
Step 1: Visit U Mobile Online Store
Step 2: Select SIM type & the type of Weekly Plan
Step 3: Verification & Payment
Please ensure you have enough balance in your Prepaid account and ensure that your Prepaid account is active for successful activation.
You can subscribe to the plans through our channels below:
1. MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Select Add-Ons
Step 3: Select the Daily & Weekly Data tab and choose the micro data plan that you wish to subscribe
2. UMB
Step 1: Dial *118#
Step 2: Select the plans that you wish to subscribe
3. eShop
Step 1: Visit U Mobile Online Store
Step 2: Select SIM type & the type of Weekly Plan
Step 3: Verification & Payment
Please ensure you have enough balance in your prepaid account and ensure that your prepaid account is active for successful activation.
The Daily Plans are one-off plans that will not be renewed automatically whereas the Weekly Plan will be auto renewed provided you have enough balance in your Prepaid account.
There will be two renewal attempts. The first attempt is upon expiry (unused data will be carried forward to your renewed plan); second attempt will take place 24 hours after expiry (unused data will not be carried forward).
You can dial *118# to manage your subscription service. Alternatively, you can also manage your subscription service via MyUMobile App (My Subscription > Stop Auto Renewal)
Yes, these plans are stackable. If you purchase the same plan, the unused data quota will be accumulated, and its expiry date will be extended to the newest validity.
Yes. Your data usage will first consume the plan with the shortest validity.
Yes. Your Daily or Weekly Plan data will first be utilised until the quota is fully consumed or when it expires, before it takes on the data from your Monthly Plan.
There is no speed cap so you will experience Uncapped 5G/4G speeds.
Yes, you will be sent SMS alerts when your quota is near full utilisation. You can also view your usage anytime via MyUMobile App.
You can check your data usage via these channels:
MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Click on "View All Usage Details"
UMB
Dial *118#
Your data usage will be taken from the next available plan you have. If you do not have any active plan, your data usage will be taken from the 1GB basic internet or PAYU charges will be applied depending on your Prepaid Rate Plan.
Upon reaching the FUP limits, users will be informed that they will be surfing at a reduced speed of 512kbps until the plan expires. There’s no quota limit for surfing at reduced speed. The reduced speed still allows fairly good user experience for video streaming on standard definition, social media apps, music apps, internet browsing, etc.
No. Unlimited Calls are available for domestic usage only. Standard IDD rates and roaming charges apply.
Yes, Daily & Weekly Plans comes with Hotspot. It will be utilised from the data quota of your subscribed Daily or Weekly plan until the quota is fully consumed or when it expires.
You will enjoy Uncapped 5G/4G speed. Hotspot Data usage will be drawn from the data quota limit of your subscribed Daily or Weekly plan.
Prepaid 7-Day Travel Pass (Malaysia),14-Day Travel Pass (Multi-Country), and 30-Day Travel Pass (MY & SG) are Prepaid subscription services for data and calls on your mobile phone. 7-Day Travel Pass (Malaysia) is valid for 7 days, 14-Day Travel Pass (Multi-Country) is valid for 14 days, and 30-Day Travel Pass (MY & SG) is valid for 30 days. Your Prepaid line must remain active for you to enjoy the passes.
| 7-Day Travel Pass (Malaysia) | 14-Day Travel Pass (Multi-Country) | 30-Day Travel Pass (MY & SG) |
|---|---|---|---|
Price | RM12 | RM35 | RM60 |
Data | Unlimited | Unlimited | Unlimited |
Speed | 6Mbps | 6Mbps | 6Mbps |
Local Calls (Malaysia) | Unlimited | Unlimited | Unlimited |
Hotspot | As low as RM3 | As low as RM3 | Unlimited |
Valid in | Malaysia | Malaysia, Singapore, Indonesia, Thailand | Malaysia and Singapore |
Validity | 7 Days | 14 Days | 30 Days |
All Prepaid subscribers, Malaysians & Non-Malaysians, may subscribe to the Prepaid 7-Day Travel Pass (Malaysia),14-Day Travel Pass (Multi-Country) and 30-Day Travel Pass (MY & SG).
You can activate it via the following channels:
- MyUMobile App
Step 1: Launch the MyUMobile App.
Step 2: Select Add-Ons, and search for “Roam & Travel” tab
Step 3: Select the Travel Pass you desire and confirm your subscription
- UMB
Step 1: Dial *118# , “Roam & Travel”
Step 2: Select the Travel Pass you desire
Step 3: Confirm your subscription
- eShop
Step 1: Visit U Mobile Online Store
Step 2: Select SIM type & the Travel Pass you desire
Step 3: Verification & Payment
Please ensure you have RM12 or RM35 or RM60 in your credit balance to successfully activate the Prepaid 7-Day Travel Pass (Malaysia),14-Day Travel Pass (Multi-Country) and 30-Day Travel Pass (MY & SG) respectively.
All Unlimited Calls are available within Malaysia only. Standard IDD rates and roaming charges apply if you make calls out of Malaysia.
All Travel Passes are designed for smartphone use only.
Unlimited Data on Prepaid 7-Day Travel Pass (Malaysia) and 14-Day Travel Pass (Multi-Country) are meant for personal use and does not come with hotspot quota. To enjoy using hotspot, you may purchase our Hotspot Add-Ons at RM3/3 Days or RM5/30 Days.
The 30-Day Travel Pass (MY & SG) comes with Unlimited Hotspot at 6Mbps. FUP of 100GB applies to the Unlimited Hotspot and mobile usages collectively. Upon reaching the FUP, you can still enjoy Unlimited Hotspot and mobile data at a managed speed of 512kbps.
The FUP is 25GB for Prepaid 7-Day Travel Pass (Malaysia), 50GB for Prepaid 14-Day Travel Pass (Multi-Country) and 100GB for Prepaid 30-Day Travel Pass (MY & SG). There is no quota limit for surfing at reduced speeds.
Upon reaching the FUP limits, users will be informed that they will be surfing at a reduced speed of 512kbps until the Data plan is expired.
There is no data quota cap for the Travel Passes. You will stay connected even after reaching the limit according to our Fair Usage Policy.
Prepaid 7-Day Travel Pass (Malaysia) and14-Day Travel Pass (Multi-Country) are not on auto-renewal. You will receive a SMS reminder two days & a day prior to your expiration date.
30-Day Travel Pass (MY & SG) is on auto-renewal. You will receive a reminder (SMS) two days & a day prior to your auto-renewal date.
Yes. You will receive an SMS notification on your subscription status. If your subscription fails to automatically renew, it could be because you have insufficient balance, or your account is in a passive period. The system will attempt to renew the subscription again after 24 hours.
Yes, you can dial *118# to manage your subscription service.
No, you will not be able to subscribe to or auto renew during a passive period.
You are entitled to purchase all the eligible Data plans & Add-Ons offered by U Mobile and it can be used in Malaysia only.
If you subscribe to the 14-Day Travel Pass (Multi-Country) or 30-Day Travel Pass (MY & SG), you are entitled to purchase the Add-Ons offered by U Mobile below which can be used in Malaysia, Singapore, Indonesia, and Thailand.
Add-Ons | Price | Validity | Speed | Hotspot | Eligible Travel Pass |
|---|---|---|---|---|---|
Activate High Speed | RM1 | 2 Hours | Uncapped 5G/4G speed | - | 14-Day Travel Pass (Multi-Country) 30-Day Travel Pass (MY & SG) |
Activate High Speed | RM5 | 24 Hours | Uncapped 5G/4G speed | - | 14-Day Travel Pass (Multi-Country) 30-Day Travel Pass (MY & SG) |
Hotspot RM3/3 Days | RM3 | 3 Days | - | Unlimited hotspot usage on the subscribed data plan | 14-Day Travel Pass (Multi-Country) |
Hotspot RM5/30 Days | RM5 | 30 Days | - | Unlimited hotspot usage on the subscribed data plan | 14-Day Travel Pass (Multi-Country) |
Yes, you will receive a welcome message which mentions our preferred network operator’s when you arrive in Singapore, Indonesia, or Thailand.
You will not be able to connect to the internet on your mobile device using your mobile data. To continue enjoying the Internet connection, be sure to connect to U Mobile’s preferred network operator’s service when you are abroad.
Your mobile device may automatically switch to another network provider if it detects a stronger signal. Alternatively, you may manually connect to your preferred network operator.
You are advised to top up before you travel. You can still perform top ups through these methods:
- Physical top up vouchers
- Debit/ Credit cards through the MyUMobile App
- Online Banking through the MyUMobile App
To avoid charges under 24 Hour-Roaming pass you are strongly encouraged to purchase the 14-Day Travel Pass (Multi-Country) before you land in your destination country.
Below are the scenarios:
- Scenario 1:
You purchase & activate the 14-Day Travel Pass (Multi-Country) before landing in the country & Data roaming for your mobile device is turned “on”.
Answer: You will not be charged 24 Hour-Roaming Pass.
- Scenario 2:
You’ve purchased & activated the 14-Day Travel Pass (Multi-Country) and landed in the country, but your plan has expired after 14 days & Data roaming for your mobile device is turned “on”.
Answer: You will be charged for 24 Hour-Roaming Pass.
Yes, you can purchase the Travel Pass and 24 Hour-Roaming Pass at the same time.
If both the Travel Pass and 24 Hour-Roaming Pass are active, data usage will be utilised from the 24 Hour-Roaming Pass first. Travel pass will be utilised once the 24 Hour-Roaming Pass is expired.
Hotspot Add-Ons enable hotspot on your Data plan (U Prepaid plans/Travellers plans). The hotspot speed will follow your Data plan, and hotspot data usage will be drawn from the Fair Usage Policy (FUP) of your Data plan.
There are 2 Hotspot Add-Ons:
| Hotspot Add-Ons | 3 Days Hotspot | 30 Days Hotspot |
|---|---|---|
| Price | RM3 | RM5 |
| Validity | 3 Days | 30 Days |
You can subscribe to Hotspot Add-Ons using these channels:
1. MyUMobile App
Step 1: Launch the MyUMobile App.
Step 2: Select “Add-Ons”, and search for “Speed & Hotspot” or “Roam & Travel” tab.
Step 3: Select the Hotspot Add-Ons and confirm your subscription.
2. UMB
Step 1: Dial *118#
Step 2: Select the Hotspot Add-Ons
Step 3: Confirm your subscription.
Please ensure you have enough balance in your Prepaid account and an active Data plan for successful activation.
You can only have 1 active Hotspot Add-On at any point in time. You can activate another Hotspot Add-On after your existing Hotspot Add-On expires.
You will not be able to enjoy your Hotspot Add-Ons if your Base Plan (U Prepaid plans/Travellers plans) is expired.
You will still be able to enjoy Unlimited Hotspot at 512kbps.
The Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours are Add-On passes to enhance the Internet speeds for your respective plans. They are valid for 2 hours & 24 hours respectively and do not give any additional data quota in your plan’s subscription. Your Prepaid line must remain active to enjoy this.
For those Internet plans with Fair Usage Policy (FUP), namely U Prepaid/Travellers plan. Upon reaching the FUP quota, your speed will remain at 512 Kbps even if you are subscribed to the Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours Add-Ons.
Both the Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours Add-Ons are one-off subscription that will not be automatically renewed.
The Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours Add-Ons can only be used with a smartphone. Both cannot be used in a MiFi Dongle or any routers.
The Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours Add-Ons can be activated as many times as you want if you have an active Prepaid line & an active Unlimited Data plan.
However, bear in mind that for a repeat subscription, the one with the latest expiry will replace the previous one.
You will not be able to use your Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours Add-Ons without an active Unlimited Data plan. You will need to resubscribe to an Unlimited Data plan to use your Activate High Speed RM1/2 Hours or Activate High Speed RM5/24 Hours Add-Ons.
You will not be able to use your Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours Add-Ons without an active Unlimited Data plan. You will need to resubscribe to an Unlimited Data plan to use your Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours Add-Ons.
You can subscribe to the Activate High Speed Add-Ons by using these channels:
1. MyUMobile App
Step 1: Launch the MyUMobile App.
Step 2: Select "Add-Ons", and search for “Speed & Hotspot” or “Roam & Travel” tab.
Step 3: Select the Activate High Speed Add-On you desire and confirm your subscription.
2. UMB
Step 1: Dial *118#
Step 2: Select the Activate High Speed Add-On you desire
Step 3: Confirm your subscription.
Please ensure you have enough balance in your Prepaid account and an active Data plan for successful activation.
There is no limitation on the data usage for both Add-Ons. You can enjoy enhanced Internet speed for 2 hours or 24 hours for video streaming, online gaming or any mobile activity that consumes data.
Data Booster 5 is a Booster product that grants you a High-Speed quota on top of your monthly plan.
Data Booster 5 comes with 10GB of High-Speed Data with 14 days validity.
Data Booster 5 is available at the very low price of RM5.
Data Booster 5 can be activated if you have an active monthly plan.
Data Booster 5 is a one-off subscription that cannot be automatically renewed.
The Data Booster 5 quota can only be used with a smartphone. This quota cannot be used for hotspot or in a MiFi Dongle.
This Data Booster 5 can be activated as many times as you want as long as you have an active monthly plan.
You will not be able to use your Data Booster 5 quota without an active monthly plan. The validity of Data Booster 5 will still be valid and your quota can only be used if you have an active monthly plan.
Your Data Booster 5 validity and quota will be carried forward as long you have a valid monthly plan.
You can activate Data Booster 5 via the following channels:
1. MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Select “Add-Ons"
Step 3: Select “Others“ then select Data Booster 5
2. UMB
Step 1: Dial *118#
Step 2: Select Data Booster 5
Step3: Confirm your subscription
Please ensure you have a balance of RM5 in order to successfully activate Data Booster 5.
U Mobile Self-Registration is a fast and easy digital onboarding process through self-verification or electronic Know Your Customer (eKYC) face recognition, information and document validations via MyUMobile AppMyUMobile App. The process is contactless and secure as all other registration forms.
Getting Started.
- Get your smartphone camera ready.
- Get connected to WiFi hotspot
- Download the MyUMobile AppMyUMobile App from Google Play Store, Apple App Store or Huawei App Gallery directly or by scanning the QR code on your U Mobile Starter pack to download the App.
Self-register your SIM card
Launch MyUMobile AppMyUMobile App and choose “New Line Self-Registration” and follow these steps:
- Scan SIM barcode on top right corner of your SIM card to validate the SIM.
- Scan ID Document to verify your identity details.
- Facial recognition to match your ID.
Identity Document.
- For Malaysian – MyKad or MyTentera
- For Foreigners – International Passport or MyKAS or MyPR or IMM13
Please ensure that your ID used is valid, original and in good condition.
In addition, we also verify your identity through facial recognition.
You can top up using MyUMobile App or dial *118#. Alternatively, you can also top up via banks or online partners. For more info, visit www.u.com.my/plans/prepaid/top-up.
You can top up using MyUMobile App, dial *118# or send SMS. Alternatively, you can also top up via banks or online partners. For more info, visit www.u.com.my/plans/prepaid/top-up.
For Malaysian citizens who register for a U Mobile Prepaid line using either MyKad, NRIC, Malaysian Army or Malaysian Police Identity Card, you will only be charged the Prepaid top-up amount WITHOUT any additional charges.
However, for non-Malaysian citizens, Prepaid top-ups are subject to 6% Service Tax as per examples below:
| Prepaid Top-Up (RM) | 6% Service Tax (RM) | Prepaid Account Balance (RM) |
|---|---|---|
| 10 | 0.57 | 9.43 |
| 30 | 1.70 | 28.30 |
| 40 | 2.26 | 37.74 |
| 50 | 2.83 | 47.17 |
| 100 | 5.66 | 94.34 |
| 365 | 20.66 | 344.34 |
The maximum credit balance is RM1000. You will not be able to perform any top up if your new credit balance exceeds RM1000.
To reactivate your account, you will need to purchase the Prepaid Account Validity Extension. (Prepaid Account Validity Extension Service - FAQs | U Mobile)
The maximum number of top-ups you can perform is 5 times and/or up to RM365 per month.
No, you can only use Prepaid top-ups for U Mobile Prepaid numbers.
Bulk top-up is currently not available.
Once your top-up is successful, a notification with a digital receipt will be sent to the email address you provided.
Every RM1 top up is equivalent to 1 day extension of active period from the day of top up. The maximum active period is 365 days. Please refer to examples below:
Scenario 1: If you top up RM50 today, your active period will be extended by 50 days from today.
Scenario 2: If you top up RM50 today, your active period will be extended by 50 days from today. If you top up another RM50 tomorrow, your active period will be extended by 50 days from tomorrow.
Scenario 3: If you top up RM50 today, your active period will be extended by 50 days from today. If you top up another RM30 tomorrow, there will be no changes to your active period.
Scenario 4: If you top up RM30 today & RM50 later on the same day, your active period will be extended by 50 days from today.
Scenario 5: If you top up RM50 today & RM30 later on the same day, your active period will be extended by 50 days from today.
If you're having issues with your payment, be sure to do the following:
- Disable all pop-up blockers or be aware of which pop-ups are being blocked.
- Check if your card uses 3D secure authentication. Certain banks require 3D secure pre-registration.
CreditSOS service allows eligible U Mobile Prepaid subscribers to request for Prepaid credit advance from U Mobile.
CreditSOS offers the following options:
| CreditSOS Type | Credit Advance Amount | Service Fee | Validity |
|---|---|---|---|
| Credit (RM) | RM1 | RM0.25 | 1 Day |
| RM2 | RM0.50 | 2 Days | |
| RM3 | RM0.75 | 3 Days | |
| RM5 | RM1.25 | 3 Days | |
| RM10 | RM2.50 | 3 Days | |
| RM12 | RM3.00 | 3 Days | |
| RM25 | RM6.25 | 3 Days |
There are 2 types of subscription, which you can see below. The CreditSOS credit advance amount will always be based on your eligibility during time of request, which is determined by U Mobile.
1. Subscribers can request for a one-off subscription:
A. Via SMS by sending one of the keywords below to 28120:
Keyword | Function |
| SOS1 | To request CreditSOS credit advance amount RM1 with validity 1 day from subscription date. |
| SOS2 | To request CreditSOS credit advance amount RM2 with validity 2 days from subscription date. |
| SOS3 | To request CreditSOS credit advance amount RM3 with validity 3 days from subscription date. |
| SOS5 | To request CreditSOS credit advance amount RM5 with validity 3 days from subscription date. |
| SOS10 | To request CreditSOS credit advance amount RM10 with validity 3 days from subscription date. |
Or
B. Via UMB:
For Active U Mobile Prepaid subscribers ("Active" means able to make and receive call)
Dial: *118*2#
For Passive U Mobile Prepaid subscribers ("Passive" means not able to access the internet, make outgoing calls and SMS), dial: *118*804#
2. Subscribers can request for automated subscription:
A. Via SMS by sending one of the keywords below to 28120:
UMB Keyword | Function |
ON ACR | To subscribe for Automated CreditSOS Credit subscription |
| OFF ACR | To unsubscribe for Automated CreditSOS Credit subscription |
B. Via UMB by typing *118*2#
The CreditSOS credit advance amount and service fee charge will be deducted from your next Prepaid top up amount.
Yes. However, subscriber eligibility will subject to U Mobile assessment during the time of request.
The CreditSOS credit advance amount together with service fee will be auto deducted from your next Prepaid top up. If your top up amount is less than your outstanding CreditSOS amount, your remaining CreditSOS outstanding amount will be deducted from your subsequent top up as well, until the full amount has been fully repaid.
For subscriber with more than 1 (ONE) outstanding unpaid subscriptions, repayment sequence will be in below manners.
Subscriber’s Prepaid top up credit will be used to pay off the earliest subscription credit advance amount and service fee charge followed by the subsequent subscription(s) according to below sequences:
e. g:
1st subscription credit advance amount > 1st subscription service fee charge > 2nd subscription credit advance amount > 2nd subscription service fee charge > 3rd subscription credit advance amount > and so forth.
When you make your next top up, you will receive a CreditSOS payment confirmation SMS from U Mobile. You may also send BAL to 28120 or dial *118*2# to check your latest unpaid amount.
Yes, you can still switch to another Prepaid Rate Plan. Your outstanding CreditSOS amount will be carried forward to your new Prepaid account.
No. You have to settle your outstanding CreditSOS amount before switching to a U Mobile Postpaid line.
Yes, subject to subscriber eligibility at that time, a CreditSOS credit advance amount will be credited into your Prepaid account automatically whenever your balance reaches RM1.50 and below.
Yes, just dial *118*2# to request for the service. Alternatively, you can subscribe using SMS if you are roaming with our roaming partner. For a full list of our roaming partners, please go to www.u.com.my/en/mobile-plans/roaming-idd/roaming.
If you subscribe via SMS when you are in Malaysia, you will not be charged for the SMS. However, you will be charged for the SMS if you subscribe via SMS while roaming. The SMS fee depends on the roaming country and operator that you have selected. For the full list of charges, please go to u.com.my/en/mobile-plans/roaming-idd/roaming.
No. You have to pay back your CreditSOS amount by topping up your Prepaid account.
Send OFF to 28120 to stop receiving messages offering the CreditSOS service.
The Prepaid account validity period will follow the longest validity period.
As an illustration, if the validity period of your Prepaid account is until 20 March 2024, and you subscribe to a Credit Advance of RM5 (with a validity period of 3 days) on 18 of March 2024, the new expiry date of your Prepaid account will be 18 March 2024 + 3 days = 21 March 2024.
However, if the validity period of your Prepaid account is until 20 March 2024, and you subscribe to a Credit Advance of RM5 (with a validity of 3 days) on 10 March 2024, there will be no adjustments to the expiry date of your Prepaid account.
You can extend your account validity via the following channels:
1. MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Select “Top-Up & Credit”
Step 3: Select Account Validity Extension then select “Buy Now”
2. UMB
Step 1: Dial *118#
Step 2: Select Validity Extension
Step 3: Confirm your purchase
Your account validity will be extended for thirty (30) days at RM30 only.
Yes.
You must have a credit balance of at least RM30 before subscribing to this service.
You can subscribe to this service once a day or up to 5 times in a month.
Yes. An SMS will be sent to you to confirm your subscription.
No, you will not be able to cancel your subscription.
This exercise is carried out in collaboration with MCMC (refer to https://www.mcmc.gov.my/media/press-releases/industry-task-force-for-data-verification-formed ).
The main objective is aimed at curbing misuse of prepaid mobile services for criminal activities and the protection of other consumers from any unlawful activities. Therefore, it is critical to ensure all prepaid users are accurately registered with the respective service providers.
Prepaid users with inaccurate registration details are advised to promptly update their registration details by walking into the nearest U Mobile stores (https://www.u.com.my/en/personal/support/store-finder) or email to contact centre at customer.service@u.com.my . Prepaid users need to ensure that their details registered with U Mobile are accurate.
You are required to update your Full Name and ID. Your original identity document (i.e. MyKAD, Passport etc.) is required for the registration updates.
U Mobile will suspend and terminate the prepaid services immediately if user's registration details were found to be inaccurate or falsely registered and were unable to be rectified within the stipulated time given. Upon termination, the remaining balance for the prepaid services will be forfeited and U Mobile is under no obligation to re-issue the same number to the user during any new registration in the future.
This will be an on-going and periodical exercise by U Mobile in collaboration with MCMC.
Affected users will be received a SMS notification from U Mobile.
Affected users are advised to promptly update their registration details by walking in to the nearest U Mobile stores (https://www.u.com.my/en/personal/support/store-finder) or email to customer.service@u.com.my.
- Visit U Mobile branches (https://www.u.com.my/en/personal/support/store-finder); or
- Email Customer Service at customer.service@u.com.my.
- Call 1318; or
- Chat via U Mobile Official Page for Facebook or Instagram
The promotion offers free minutes on BIDD 1310 calls to subscribers of the U Prepaid 25/35/40/50 Data plans. The free minutes are automatically provisioned to your account upon activation.
The list of countries available for free BIDD 1310 calls is as follows:
| Bangladesh | Indonesia | Pakistan |
| Cambodia | Myanmar | Philippines |
| India | Nepal | Vietnam |
The free minutes given for BIDD 1310 calls on the U Prepaid plans are listed in the table below:
| Country | U Prepaid 25 | U Prepaid 35, U Prepaid 40, U Prepaid 50 |
|---|---|---|
| Bangladesh | 10 | 90 |
| Cambodia | 10 | 30 |
| India | 10 | 120 |
| Indonesia | 10 | 60 |
| Myanmar | 10 | 15 |
| Nepal | 10 | 15 |
| Pakistan | 10 | 30 |
| Philippines | 10 | 15 |
| Vietnam | 10 | 30 |
You can only utilise the free BIDD 1310 calls for one country. The eligible country for the free minutes is determined by the first BIDD 1310 call you make. Calls made to other countries after the first BIDD 1310 call will be charged according to the standard BIDD rates. You may refer to our BIDD rates here.
Example:
You have purchased a U Prepaid plan and made your first BIDD 1310 call to Indonesia. Your remaining free minutes will only be applicable for calls to Indonesia.
If you call countries other than Indonesia (e.g., Bangladesh), standard BIDD rates will apply.
The free BIDD 1310 is valid for 30 days.
After 30 days, any balance of BIDD 1310 mins will be forfeited.
Your free BIDD mins can be utilised when you make an IDD call via BIDD 1310. Just key in 1310 before making the call. Example: 1310 <Country Code> <Area Code> <Phone Number>
GX38 and GX43 are Prepaid data subscription services for your smartphone usage. Both GX38 & GX43 are valid for 30 days, and your Prepaid line must remain active in order to enjoy the Data plan's features.
| Data | Local Calls | Hotspot Data | |
|---|---|---|---|
| GX38 | Unlimited @ 48Mbps | Unlimited | 6GB High-speed |
| GX43 | Unlimited @ 48Mbps | Unlimited | 6GB High-speed Unlimited @ 48Mbps |
Every activation or renewal of GX38 or GX43 will be charge RM38 or RM43 respectively.
You can use your Unlimited Data for all types of usage on your smartphone, including web browsing, social media, video and music streaming, email and much more.
You can use your Unlimited Calls for local calls to all mobile networks.
Only subscribers on the Unlimited FUNZ Prepaid Rate Plan may view & subscribe to GX38 & GX43.
GX38 & GX43 is designed for smartphone use only.
With GX38, you will have 6GB of high-speed mobile hotspot data that you can share with other devices.
With GX43, you will have 6GB of high-speed mobile hotspot data followed by Unlimited mobile hotspot data @ 48Mbps that you can share with other devices.
With GX38, once you've exhausted the 6GB quota of high-speed mobile hotspot data, you may continue to use your mobile hotspot at a reduced speed of 64kbps.
With GX43, once you've exhausted the 6GB quota of high-speed mobile hotspot data, you may continue to use your unlimited mobile hotspot at 48Mbps.
There is no data quota cap for GX38 or GX43.
You can subscribe to GX38 or GX43 via the following channels provided you’re on the Unlimited FUNZ Prepaid Rate Plan
MyUMobile App
Step 1: Launch the MyUMobile AppMyUMobile App
Step 2: Select “Add-Ons”
Step 3: Select “Monthly” then select GX38 or GX43
UMB
Step 1: Dial *118#
Step 2: Select GX38 or GX43
Step 3: Confirm your subscription
Please ensure you have a minimum balance of RM38 or RM43 in order to successfully activate GX38 or GX43.
Your subscription begins on the date that your service was activated and will be renewed automatically at the end of 30 days, as long as you have enough balance in your Prepaid account to renew your GX38 or GX43 Data plan.
For example, if you subscribed to GX38 or GX43 at 8.53pm on 30 June, your subscription will be renewed at 8.52pm on 30 July.
You will receive a friendly reminder (SMS) two days & a day prior to your auto-renewal date.
Yes. You will receive an SMS notification on your subscription status.
If your subscription failed to automatically renew, you might have insufficient balance or your account might be in a passive period. The system will try to renew the subscription again on the following day.
You will be automatically unsubscribed from GX38 or GX43 and any unused hotspot quota balance will be forfeited.
You may disable the auto-renewal service through UMB by dialling *118#.
No, you will not be able to subscribe to GX38 or GX43 when you are in a passive period.
No, your subscription to GX38 or GX43 will not be auto-renewed when you are in a passive period.
No, there is no limit to the number of times you can activate GX38 and GX43.
You can use your Unlimited Data on 4G and 3G networks only.
Yes, you can remove the speed cap from your unlimited data (including for video and music streaming) by subscribing to Turbo Booster, which is valid for 24 hours, at only RM5. This add-on is only available for the GX12, GX30 and GX38 data plans.
You will enjoy the upgraded features of unlimited data at 6Mbps and 6GB hotspot data upon your next renewal cycle.
GX12 and GX30 are Prepaid subscription services for data on your mobile phone. GX12 and GX30 are valid for 7 days and 30 days respectively, and your Prepaid line must remain active in order for you to enjoy this plan. GX12 comes with Unlimited Data at 3Mbps, Unlimited Calls to all networks and Free 1GB Hotspot Data. Meanwhile, GX30 comes with Unlimited Data at 6Mbps and free 6GB Hotspot Data.
You can use your Unlimited Data for all types of usage on your smartphone, including web browsing; social media; video and streaming services like Twitch; music streaming services like Joox, Spotify and Apple Music; e-mail and much more.
You can use your Unlimited Calls for local calls to all mobile networks.
No. All Unlimited Calls are available for domestic usage only. Standard IDD rates and roaming charges apply.
All U Mobile Prepaid users may subscribe to this plan.
The GX12 and GX30 Data plans are designed for smartphone use only.
The Unlimited Data is meant for personal use on your smartphone. However, you also have free additional mobile hotspot quota that you can use to share data with other devices:
- 1GB for GX12
- 6GB for GX30
All mobile hotspot usage will be deducted from this allocated quota.
You may continue to use your mobile hotspot at a reduced speed of up to 64kbps.
There is no data quota cap for any of our Giler Unlimited plans.
You can activate GX12 or GX30 via the following channels:
1. MyUMobile App
- Step 1: Launch the MyUMobile App
- Step 2: Select “Add-Ons”
- Step 3: Then select “Daily & Weekly” for GX12 or “Monthly” for GX30
2. UMB
- Step 1: Dial *118#
- Step 2: Select the Giler Unlimited Plan you desire
- Step 3: Confirm your subscription
Please ensure you have a balance of RM12 or RM30 in order to successfully activate GX12 and GX30 respectively.
GX12 is valid for 7 days and GX30 is valid for 30 days. Your subscription will be renewed automatically after 7 days for GX12, and after 30 days for GX30, as long as you have enough balance in your Prepaid account.
For example, if you subscribed to GX12 at 8.53pm on 12 November, your subscription will be renewed at 8.53pm on 19 November.
You will receive a friendly reminder (SMS) two days & a day prior to your auto-renewal date.
Yes. You will receive an SMS notification on your subscription status.
If your subscription failed to automatically renew, you might have insufficient balance, or your account might be in a passive period. The system will try to renew the subscription again on the following day.
You may disable the auto-renewal service through UMB by dialling *118#
No, you will not be able to subscribe to GX12 or GX30 during a passive period.
No, your GX12 or GX30 plan will not be auto-renewed during a passive period.
Any unused hotspot quota balance will be removed and not rolled over to the new subscription.
Any unused hotspot quota will be forfeited upon the next successful renewal, and will not be rolled over.
You will be automatically unsubscribed from GX12 or GX30 and any unused hotspot quota balance will be forfeited.
No, there is no limit to the number of times you can activate GX12 and GX30.
You can subscribe to the Hotspot 5GB (RM5/5 Days), which is valid for 5 days, at only RM5.
No. You have to wait until your current Hotspot 5GB (RM5/5 Days) quota or validity is finished before you can subscribe to the next one. This means that you can't subscribe to more than one Hotspot 5GB (RM5/5 Days) at the same time.
The remaining quota and validity of the Hotspot 5GB (RM5/5 Days) will be removed, and the unutilised quota and validity will not be refunded.
You can subscribe to the Hotspot via the following channels:
1. MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Select “Add-Ons"
Step 3: Select “Others” then select Hotspot 5GB
2. UMB
Step 1: Dial *118#
Step 2: Select Hotspot 5GB
Step 3: Confirm your subscription
Yes, you can still subscribe to the standard Booster. However, please note that the validity period for the Booster will start from the time that you successfully subscribe to it.
GT30 is a Prepaid subscription service for data on your mobile phone. GT30 is valid for 30 days. Your Prepaid line must remain active in order to enjoy this plan. GT30 comes with Unlimited Calls to all networks and Free 1GB High Speed Data.
You can use your Unlimited Calls for local calls to all mobile networks.
No. All Unlimited Calls are available for domestic usage only. Standard IDD rates and roaming charges apply.
All U Mobile Prepaid users may activate this plan.
Yes! All subscriptions to GT30 are available at a special promotional price of RM25 instead of RM30.
The promotion is valid for a limited time until further notice.
You can activate GT30 via the following channels:
MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Select “Add-Ons”
Step 3: Select “Others” then select GT30
UMB
Step 1: Dial *118#
Step 2: Select GT30
Step 3: Confirm your subscription
Please ensure you have a balance of RM25 in order to successfully activate GT30.
Your subscription begins on the date our service is activated and will be renewed automatically at the end of 30 days, as long as you have enough balance in your Prepaid account to renew your GT30 plan.
Yes. You will receive SMS notifications two days and one day before your auto-renewal is due, and another SMS when your subscription is renewed.
Yes. You will receive an SMS notification on your subscription status.
If your subscription failed to automatically renew, you might have insufficient balance or your account might be in a passive period. The system will try to renew the subscription again on the following day.
You will be automatically unsubscribed from your GT30 plan.
Yes, you can dial *118# to manage your subscription service.
You can check your quota balance and validity via the MyUMobile App.
Step 1 - Launch the MyUMobile App
Step 2 - Click "Usage Details"
You will receive an SMS notification when you have exceeded your quota. There will not be any additional charges, but your speed will be throttled once you exceed your High-Speed quota.
No, you will not be able to subscribe to GT30 during a passive period.
No, your GT30 plan will not be auto-renewed during a passive period.
No, there is no limit on the number of times you can activate GT30.
Unlimited Mobile Internet is a Prepaid subscription service for data on your mobile phone. This plan comes with free airtime and SMS (UMI 38 only). You can choose to subscribe to UMI 20, UMI 30, UMI 38 or UMI 50. All Unlimited Mobile Internet plans are valid for 30 days. Your U Mobile SIM must remain active in order for you to enjoy this plan.
You can activate Unlimited Mobile Internet via the following channels:
- MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Select “Add-Ons"
Step 3: Select “Monthly” then select the Unlimited Mobile Internet plan you desire
- UMB
Step 1: Dial *118#
Step 2: Select the Unlimited Mobile Internet plan you desire
Step 3: Confirm your subscription
The 3X Data Promo is applicable to customers who subscribe to UMI 30 and UMI 50 by manual purchase or auto-renewal during the promotion period.
The promotion is valid for a limited time until further notice.
Your Video-Onz quota will remain unchanged for this promo.
Your subscription begins on the date our service is activated and will be renewed automatically every 30 days, as long as you have sufficient balance in your Prepaid account to renew your Unlimited Mobile Internet plan.
You will receive a friendly reminder (SMS) two days & a day prior to your auto-renewal date.
Yes. You will receive an SMS notification on your subscription status.
You can start to use these services once you receive a confirmation SMS that will activate these services.
If your subscription fails to automatically renew, you might have insufficient balance or your account might be in a passive period. The system will try to renew your subscription again on the following day.
You can check your Unlimited Mobile Internet quota balance and validity via the following channels:
- MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Click "Usage Details"
- UMB
Dial *118#
You will receive an SMS notification when you have exceeded your data quota. There will not be any additional charges, but your speed will be throttled once you exceed your High-Speed quota.
Once you use up your voice call minutes from your Unlimited Mobile Internet plan, your outgoing calls will be charged based on your current Prepaid Rate Plan. You can renew your Unlimited Mobile Internet plan to start enjoying free talk time again.
Your SMS will be charged at U Mobile's standard Prepaid tariff.
You can deactivate your Unlimited Mobile Internet plan through UMB by dialing *118#.
You may stop the auto-renewal service through UMB by dialling *118#.
Your existing Unlimited Mobile Internet plan will be replaced by your new Unlimited Mobile Internet plan. Any unused quota and minutes will be forfeited and not rolled over to the new Unlimited Mobile Internet plan.
For example, if you are subscribed to UMI 50 and purchase UMI 30, any unused quota and minutes from your old UMI 50 plan will be forfeited when you purchase UMI 30. You will only be able to use the allocated data and minutes of your new UMI 30 plan.
No, you will not be able to subscribe to Unlimited Mobile Internet plans during a passive period.
No, your Unlimited Mobile Internet plan will not be auto-renewed during a passive period.
Your unused balance will be rolled over to your new plan along with a new validity date. However, the plan has a maximum cap of:
- UMI 20 - 40 mins
- UMI 30 - 60 mins
- UMI 38 - 300 mins and 60 SMS
- UMI 50 - 100 mins
Any minutes and SMS exceeding the cap will be forfeited.
Any unused balance for data, voice and SMS will be removed and not rolled over to the new subscription.
You will be automatically unsubscribed from your Unlimited Mobile Internet service and any unused balance will be forfeited.
No, there is no limit on the number of times you can activate this plan.
Data freebies such as App-Onz (Facebook, Twitter and Instagram) and Free 200MB upon activation (Power Prepaid) will be utilised first before Unlimited Mobile Internet, followed by Free 1GB Basic Data.
Your free voice calls for Unlimited Mobile Internet will be used first, followed by other voice freebies such as Free 10 mins On-Net calls (with Unlimited Power Plan).
All Unlimited Mobile Internet plans (UMI 20, UMI 30, UMI 48, UMI38, UMI 50) are eligible for 4G LTE.
EPIKKK Video3 is an Add-On plan for your Prepaid subscription service. This mobile internet plan comes with a 3GB Data quota for YouTube and TikTok usage at RM3, with 3 days of validity.
Only U Mobile Prepaid users may activate this plan.
You can activate EPIKKK Video3 via the following channels:
MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Select “Add-Ons"
Step 3: Select “Others” then select EPIKKK Video3
UMB
Step 1: Dial *118#
Step 2: Select EPIKKK Video3
Step 3: Confirm your subscription
Please ensure your account has enough balance to successfully activate EPIKKK Video3.
You can activate EPIKKK Video3 via the following channels:
MyUMobile App
Step 1: the MyUMobile App
Step 2: Select Add-Ons
Step 3: Select EPIKKK Video3
UMB
Step 1: Dial *118#
Step 2: Confirm your subscription to EPIKKK Video3
Please ensure your account has enough balance to successfully activate EPIKKK Video3.
This plan is valid for 3 days, and your subscription begins on the date the service is activated.
No, this plan will not be auto-renewed. You can subscribe to the plan again to continue enjoying the service.
You can check your quota balance and validity via the MyUMobile App.
Step 1: Launch the MyUMobile App
Step 2: Click "Usage Details"
You can check your quota balance and validity via the following channels:
MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Click "USAGE"
UMB
Dial *118#
- SMS
Send BALANCE to 28118
You can subscribe to other data plans at the same time as EPIKK Video3. Your EPIKKK Video3 plan's allocated data quota will be utilised first for YouTube and TikTok.
You will receive an SMS notification when you have exceeded your data quota There will not be any additional charges, and your data usage will be deducted from your Free 1GB Basic Data or any other data plan that you have.
No, you will not be able to subscribe to the EPIKKK Video3 plan during a passive period.
Any unused data balance will be forfeited.
No, there is no limit on the number of times you can activate this plan. If you activate a new EPIKKK Video3 plan before the current plan expires, any unused data balance from your previous subscription will be forfeited, and the validity period will follow the newly activated plan.
Freebies such as Free Unlimited Data for Gaming, Social and Messaging (Unlimited FUNZ), App-Onz (Facebook, Twitter and Instagram) and Free 200MB upon activation (Power Prepaid) will be utilised first before the EPIKKK Video3 plan, followed by Free 1GB Basic Data.
Pakej Rahmah Siswa is a special Prepaid offering intended for Malaysians to tackle the rising cost of living by easing connectivity needs for essential communication services. It aims to improve productivity and reduce connectivity cost for those who are in need, especially to help students during study and learning sessions.
The package is subject to Terms and Conditions by each participating Mobile Network Operator namely U Mobile, CelcomDigi, Maxis, Telekom Malaysia and YTL Communications.
You can enjoy 30GB of internet with Uncapped 5G/4G Speed for 180 days. With this package, you can stay connected and carry out your daily essential communications activities for education purposes, emails, instant messaging, web browsing, social media browsing etc.
Pakej Rahmah Siswa is open to Malaysians who are Students (24 years old and below)
All eligible subscribers on the new 5G-Ready Prepaid Rate Plan can subscribe to Pakej Rahmah Siswa via MyUMobile AppMyUMobile App
Step 1: Launch the MyUMobile AppMyUMobile App & tap “Add-Ons”
Step 2: Go to “Others”, select 'Pakej Rahmah' and confirm your purchase.
Only subscribers on the new 5G-Ready Prepaid Rate Plan may view & subscribe to the Pakej Rahmah Siswa plan.
Older Prepaid Rate Plan subscribers (e.g., Unlimited FUNZ, Power Prepaid, Broadband service) need to first upgrade to the 5G-Ready Prepaid Rate Plan at a one-time fee of RM5 via MyUMobile AppMyUMobile App in order to view & subscribe to the Pakej Rahmah Siswa plan. You may follow the steps below.
Step 1: Launch the MyUMobile AppMyUMobile App & tap the menu bar button located at the top left corner.
Step 2: Click your plan name (e.g., Unlimited FUNZ, Unlimited Power, Power Prepaid) located below your name & mobile number
Step 3: Tap on Switch Plan
Step 4: Tap on Switch my Prepaid Plan and confirm your purchase.
You can sign up for the Pakej Rahmah Siswa plan from 16 August 2024 onwards.
Yes, the Pakej Rahmah Siswa plan is available to new and existing Prepaid service subscribers.
You can check your mobile network coverage in your area via this website https://jendela.my/map/ or alternatively, contact your existing service provider.
You can subscribe to any active selling Internet Data plan.
There is no limit to how many times you can subscribe to the Pakej Rahmah Siswa plan. However, you can only have 1 valid Pakej Rahmah Siswa plan subscription at any point in time.
You can subscribe to Pakej Rahmah Siswa with any other operator regardless of the quota balance or pass expiry.
There is no usage limitation on the data allocated under the Pakej Rahmah Siswa plan. You can utilize the 30GB data for video streaming, hotspot, online gaming, or any mobile activity that consumes data. If the quota is not sufficient, you can opt to purchase any active selling Data plan.
You will not be able to use the 30GB Data anymore and can choose to resubscribe to the Pakej Rahmah Siswa plan or any active selling Internet Data plan to stay connected.
Yes, you can. However, please take note that your current Pakej Rahmah Siswa status may change.
| Data Plan | What Will Happen |
|---|---|
| U Prepaid Plans | The new Data plan will replace the Pakej Rahmah Siswa plan including its data balance. |
| Daily and Weekly Plans | Any of these plans can co-exist with Pakej Rahmah Siswa. Your Daily or Weekly Plan Data will be utilised first until the quota is fully consumed or reaches its expiry, before data utilisation from Pakej Rahmah Siswa plan. |
Yes, you can. For repeat subscription, your data quota will stack, and its validity will be extended based on the latest subscription date.
Your active period will be extended based on the following scenarios:
a. Upon purchase, if your existing active period is less than 180 days = your active period will be extended by 180 days from date of purchase.
b. Upon purchase, if your existing active period is greater than or equal to 180 days = there will be no changes to your active period.
To purchase a voice plan, dial *118*3*6*1#
To check your voice plans balance, dial *118*3*6*3#
If you have an existing Unlimited Mobile Internet plan, your Unlimited Mobile Internet benefits will be utilised before your voice plan's minutes are deducted.
Voice plans are valid for 30 days starting from the date of subscription.
No. Your voice plan's minutes are for local calls only.
You will receive an SMS notification once you use up your minutes for calls to U Mobile or other networks.
The V20 and V30 voice plans include voice minutes that can be used to make calls within the U Mobile network as well as other local operators.
The call would be deducted from your voice plan's quota first.
Tidak ada biaya tambahan. Kecepatan internet anda akan dikurangi jika melebihi kuota internet kecepatan tinggi anda.
Combo Indonesia adalah paket internet dengan layanan data kecepatan tinggi, panggilan lokal, Video-Onz™ dan Music-Onz™ gratis, YouTube tanpa batas (2 malam - 10 pagi), dan panggilan SLI gratis ke Indonesia.
Masa promosi dimulai dari tanggal 15 Desember 2016 sampai pemberitahuan lebih lanjut.
Anda dapat menghubungi *118*3*9*1# untuk memilih paket sesuai dengan keinginan Anda.
Ya, Anda boleh membeli paket Combo Indonesia. Paket CI akan menggantikan paket UMI atau MB. Saldo telepon lokal Anda yang belum digunakan (hanya paket UMI) akan dipindahkan ke paket CI jika nilainya sama, dan dibatasi sampai 2 kali menit gabungan.
- CI 9 = MB Mingguan
- CI 15 = MB 15
- CI 20 = UMI 20 (20 menit telepon lokal, maksimal 40 menit)
- CI 30 = UMI 30 (30 menit telepon lokal, maksimal 60 menit)
- CI 50 = UMI 50 (50 menit telepon lokal, maksimal 100 menit)
Anda boleh membeli paket CI 50 jika Anda sedang berlangganan paket UMI 20. Paket CI 50 akan menggantikan paket UMI 20.
Pelanggan iPlan tidak boleh membeli paket Combo Indonesia.
Harap pastikan akun Anda aktif dan memiliki saldo pulsa minimal RM9 untuk paket CI 9, RM15 untuk CI 15, RM20 untuk CI 20, RM30 untuk CI 30, dan RM50 untuk CI 50 agar berhasil berlangganan paket Combo Indonesia.
Tidak ada batasan dalam pembelian paket Combo Indonesia.
Masa berlangganan dimulai pada tanggal aktivasi paket Anda dan akan diperbarui secara otomatis pada akhir masa berlaku masing-masing paket.
- CI 9 = 7 hari
- CI 15 = 15 hari
- CI 20 = 30 hari
- CI 30 = 30 hari
- CI 50 = 30 hari
Ya, menit SLI gratis ke Indonesia berlaku selama 7 hari setelah tanggal aktivasi paket, saldo menit SLI gratis yang belum digunakan akan dihapus setelah berakhirnya masa berlaku atau setelah pembelian paket baru.
Menit SLI gratis akan dipotong sesuai dengan layanan SLInya: 60 detik untuk SLI Standar dan 30 detik untuk layanan BIDD (Best IDD, SLI Terbaik) 1310.
Menit telepon lokal gratis ke semua operator yang terdapat pada paket Combo Indonesia baru akan dipotong terlebih dahulu, apa pun operator yang Anda hubungi.
Jika Anda memiliki paket CI aktif dan menghubungi nomor telepon U Mobile, urutan pemotongannya adalah sebagai berikut:
- Paket CI
- Panggilan telepon gratis ke U Mobile (15 menit/hari)
- 7 sen/30 detik panggilan telepon
Jika Anda memiliki paket CI aktif dan menghubungi nomor telepon operator lain, urutan pemotongannya adalah sebagai berikut:
- Paket CI
- 7 sen/30 detik panggilan telepon
Panggilan telepon keluar Anda akan dikenai biaya sebesar 7 sen/30 detik. Sebagai alternatif, Anda bisa juga memperbarui paket Combo Indonesia Anda untuk mulai menikmati layanan panggilan telepon gratis lagi.
Anda bisa memilih untuk memperbarui paket tersebut menjadi paket UMI atau MB dengan nilai yang sama (kecuali paket CI15), atau membeli paket internet lain atau mengakhiri paket tersebut dan memilih untuk membayar per pemakaian.
Anda tidak dapat menggunakan layanan telepon jika akun prabayar Anda dalam keadaan pasif. Namun demikian, Anda dapat menggunakan layanan data dari paket Combo Indonesia. Lakukan saja pengisian ulang pulsa dan Anda dapat terus menikmati layanan telepon lokal dan menit SLI gratis dari paket Combo Indonesia.
Anda dapat menghubungi *118*3*9*3# untuk memeriksa saldo.
Saldo layanan data kecepatan tinggi, telepon lokal, Video-Onz™ dan Music-Onz™ Combo Indonesia akan terlihat sebagai paket UMI atau MB pada aplikasi MyUMobile. Anda harus menghubungi *118*3*9*3# untuk memeriksa saldo SLI gratis karena saldo ini tidak terlihat pada aplikasi MyUMobile.
Tidak. Paket Combo Indonesia adalah paket berlanggangan yang dapat diperbarui secara otomatis. Paket ini diperbarui sesuai dengan paket Anda (dengan syarat saldo minimal RM9 untuk paket CI 9, RM15 untuk CI 15, RM20 untuk CI 20, RM30 untuk CI 30, dan RM50 untuk CI 50 pada akun prabayar Anda).
Saldo telepon lokal Anda yang belum digunakan akan dipindahkan ke paket baru Anda sesuai dengan tanggal masa berlaku baru. Namun demikian, paket ini memiliki batas maksimal dan kelebihan menitnya akan dihapus:
- CI 20 = 40 menit
- CI 30 = 60 menit
- CI 50 = 100 menit
Masa berlangganan gagal diperbarui secara otomatis apabila saldo tidak cukup. Sistem hanya akan berusaha kembali memperbarui masa berlangganan pada hari berikutnya.
Layanan data akan dikenai biaya sebesar tarif Bayar per Pemakaian, sedangkan biaya layanan telepon lokal masih akan dipotong dari paket Combo Indonesia jika pembaruan otomatis gagal. Saldo telepon lokal yang belum digunakan akan dipindahkan ke paket baru jika sistem berhasil memperbarui masa berlangganan Anda pada usaha keduanya. Batas maksimal atas saldo yang diperbolehkan masih akan berlaku. Harap diingat bahwa pemindahan data/internet tidak bisa dilakukan karena paket ini tak terbatas jangka waktunya.
Ya. Anda akan menerima SMS pemberitahuan mengenai status berlangganan Anda.
Ya. Anda akan menerima SMS pemberitahuan 2 hari dan 1 hari sebelum pembaruan otomatis Anda dilakukan dan SMS lainnya jika masa berlangganan Anda diperbarui.
Anda dapat menghentikan pembaruan otomatis melalui USSD Menu Browser dengan menghubungi *118*3*9#.
Unlimited FUNZ Pack was launched in 25 July 2019. It is no longer available for sale. Please check out our latest prepaid plan here.
You can upgrade to our latest prepaid plan via MyUMobile App or UMB (dial *118#).
The Unlimited FUNZ Pack is preloaded with the following:
RM6 credit
FREE 200MB High-Speed Data
FREE Basic Data
5 days validity
Free on-net calls for the rest of the day, after RM1 has been deducted from your main credit balance.
You can automatically enjoy the free 200MB High Speed Data once you activate your Unlimited FUNZ Pack. The free 200MB High-Speed Data is valid for 5 days.
Once you activate the Unlimited FUNZ Pack, you will automatically enjoy free calls to U Mobile numbers every day after RM1 has been deducted from your main credit balance.
Yes, your free on-net calls will be deducted from your free credits. If you are entitled to free on-net calls, your on-net calls quota will be utilised first from the free minutes or credits given from other promotions or services, followed by the free on-net calls offered by your Unlimited FUNZ Pack.
For example, if you have RM0.50 of free credit from a top-up promotion, your free on-net calls will be deducted from this free credit first. Once you have used up your RM0.50 of free credit, you will start utilising your Unlimited FUNZ Pack's quota for free on-net calls.
Local calls are charged at RM0.30/min, and SMS is charged at 12 sen each. The charging block for calls is 60 seconds per block.
Simply top up your account to stay active. Every RM1 top-up is equivalent to 1 day of active period. The maximum active period at any one time is 365 days.
The Unlimited FUNZ Pack comes with 5 days of active period and 60 days of passive period.
No. The free calls promotion only applies to local voice calls within the U Mobile network.
No, you can make calls to all U Mobile numbers. There are no additional settings required.
Yes. Existing U Prepaid, New U Prepaid, Power and Unlimited Power Prepaid pack subscribers are allowed to switch to the Unlimited FUNZ pack. There will be a one-time plan switching fee of RM3.
Unlimited Power Prepaid Rate Plan was launched on 17 February 2017. It is no longer available for sale. Please check out our latest Prepaid Rate Plans here.
You can upgrade to our latest Prepaid Rate Plan via MyUMobile App or UMB (dial *118#).
Unlimited Power Prepaid Pack was launched in 17 February 2017. It is no longer available for sale. Please check out our latest prepaid plans here.
You can upgrade to our latest prepaid plan via MyUMobile App or UMB (dial *118#).
The Unlimited Power Prepaid Rate Plan is preloaded with the following:
- RM6 Credit
- FREE 200MB High-Speed Data
- FREE 1GB Basic Data
- 10 days validity
- 100 minutes of free calls (10 minutes per day)
You’ll automatically enjoy 200MB of free High-Speed Data, valid for 10 days, when you activate your Unlimited Power Prepaid SIM Pack.
Once you activate the Unlimited Power SIM Pack, you will automatically enjoy 10 minutes of Free Calls to U Mobile numbers every day for 10 days.
Calls are charged at RM0.30/min, and SMS is charged at RM0.12 each. The charging block for calls is 60 seconds per block.
Simply top up your account to stay active. Every RM1 top-up is equivalent to 1 day of active period. The maximum active period is 365 days.
The Unlimited Power Prepaid Rate Plan comes with 10 days of active period and 60 days of passive period.
No. The Free Calls promotion only applies to local voice calls within the U Mobile network.
Standard call rates will apply.
Every RM1 top-up gives you 1 day of Free Calls. If you top up RM10, you will get 10 days of Free Calls, starting from the day you topped up. The maximum number of Free Calls you can have is 365 days.
Every ringgit of top-up gives you 1 day of Free Calls. You will receive an SMS confirmation for your Free Calls shortly after your top-up. Free Calls are valid for 10 minutes per call to U Mobile numbers, all day, every day.
Your Free Calls validity will follow the maximum validity of your account.
For example, if you top up RM30 on Day 1, you will have Free Calls until Day 30. If you make another top up of RM10 on day 15, your Free Calls validity will still be until Day 30 and not Day 45. However, if you make a RM30 top-up on Day 1 and make another top-up of RM10 on Day 25, then your Free Calls validity will be extended until Day 35.
You can start using your Free Calls once you receive the "FREE calls" SMS notification. The Free Calls count is reset on a daily basis at 12am.
No. You can make calls to all U Mobile numbers. All you have to do is to top up with U Mobile. No special settings are required.
Your Unlimited Mobile Internet plan’s voice calls will be utilised first, followed by your daily Free Calls.
App-Onz offers Unlimited Data for social apps (i.e. Facebook, Instagram and Twitter) for free.
You can do so by performing a one-time top up of RM10 or more, and you'll get free Unlimited Data for App-Onz immediately. Stay active by topping up to continue to enjoy the free Unlimited Data for App-Onz.
No. However, you will no longer be able to use any Internet services.
Yes, you can do that.
The validity period for the Free Data is as follows:
| Free Internet Packages | Validity |
| Free Data upon activation (200MB) | 10 days (Upon starter pack activation) |
| To reset on every 1st day of the month |
You can check your credit balance via the MyUMobile App.
You may check your Free Calls validity via UMB by dialling *118#, or by going to the MyUMobile App.
You may check your free calls validity via UMB by dialling *118*6*3*1#, or by going to MyUMobile App -> "Freebies".
You may check your Free Data balance via the MyUMobile App.
You may check your free data quota balance via UMB by dialling *118*6*3*2#, or by going to MyUMobile App > "Freebies".
No. Rate Plan switching is only allowed when you are in an active period.
You can switch your Prepaid Rate Plan via UMB by dialing *118#, or via the MyUMobile App.
You can switch via UMB by dialing *118*6*2*3#, or via MyUMobile App.
No, you cannot change the Rate Plan once you are on the 5G-Ready Prepaid Rate Plan.
All promos and subscriptions will be forfeited once you switch to the new Prepaid Rate Plan.
Yes, you will.
Once you have successfully switched Prepaid Rate Plans, you will receive an SMS notification. After you receive the SMS, you can top up to enjoy your Free 1GB Basic Data.
The Passive Period change was updated since 1 April 2014.
Passive Period is a grace period granted to subscribers whose plan has been deactivated due to not topping up. During your account's Passive Period, you will not be able to make calls, send SMS or browse the Internet, but you can receive incoming calls and SMS. To make calls and send SMS again, please perform a top up. To avoid service cancellation, please top up before the end of the Passive Period.
All Prepaid Rate Plans are impacted, including U Prepaid Rate Plan, New U Prepaid Rate Plan, Power Prepaid Rate Plan, Unlimited Power Prepaid Rate Plan, Unlimited FUNZ Prepaid Rate Plan and 5G-Ready Prepaid Rate Plan.
If you are a customer who is currently in Passive status, and would be in a Passive status for more than 60 days, your line will be terminated. Please perform a top-up to avoid service interruption.
If your account is passive or has expired, you will not be able to use Unlimited Mobile Internet. Do ensure that your account remains active.
Every RM1 reload gives you 1 day of free calls. If you top up RM10, you will get 10 free call days, starting from the day you reload your account.
The maximum number of free call days you can have is 150 days.
Your free calls validity will follow the longest validity.
For example, if you top up RM30 on Day 1, you will have free calls until Day 30. If you make another top up of RM10 on day 15, your free calls validity will still be until Day 30 and not Day 45. However, if you make a RM30 top-up on Day 1 and make another top-up of RM10 on Day 25, then your free calls validity will be extended until Day 35.
Calls are charged at RM0.30 per minute. SMS within the U Mobile network is charged at 3 sen per SMS, and SMS to other local operators is charged at 8 sen per SMS.
The credit validity is 2x the value of your top-up amount. For example, if you top up RM10, your credit validity is 20 days.
You can check your credit balance via the MyUMobile App.
Every RM1 reload gives you 1 day of free calls and free SMS. If you top up RM10, you will get 10 free call days, starting from the day you reload your account.
You will receive an SMS confirmation once you receive your free calls and SMS. The maximum number of free call and SMS days you can have is 150 days.
If you have any free calls or free SMS from other U Mobile promotions, they will be used first.
The standard call rate and SMS rate will apply.
Free calls are applicable for domestic use only. Free SMS is not applicable to any IDD number, but free SMS to U Mobile numbers while roaming overseas is possible.
No. Free calls and free SMS are meant for usage within the U Mobile network only, which means they only apply if you make calls and send SMS from a U Mobile number to another U Mobile number. Standard call rates and SMS rates will apply.
Your free call and SMS days will be extended from your last day of free calls and SMS.
From 20 Jan 2011, U Mobile prepaid subscribers (including new port-in subscribers) who top up their prepaid accounts get free calls within the U Mobile network. On top of that, you get 20 free SMS to U Mobile numbers for every 6 SMS you send to U Moblile number.
ULTRA5G Priority is designed to give you a smoother, more consistent mobile experience during peak usage times or in crowded areas.
With ULTRA5G Priority, your connection is optimised to stay fast and reliable, so you can stream, browse, and stay connected with confidence when it matters most.
There are 2 ULTRA5G Priority Passes available:
| Passes | ULTRA5G Priority 1 Hour | ULTRA5G Priority 3 Hours |
|---|---|---|
| Price | RM2 | RM5 |
| Validity | 1 Hour | 3 Hours |
You can subscribe to ULTRA5G Priority using these channels:
1. MyUMobile App
Step 1: Launch the MyUMobile App.
Step 2: Select “Add-Ons”, and search for “ULTRA5G Priority” tab.
Step 3: Select your desired ULTRA5G Priority Pass and confirm your subscription.
2. UMB (For Prepaid customers only)
Step 1: Dial *118#
Step 2: Select your desired ULTRA5G Priority Pass.
Step 3: Confirm your subscription.
For Prepaid customers, you can perform an upgrade to the ULTRA Prepaid Rate Plan and subscribe to the ULTRA Prepaid Data Plans to purchase the ULTRA5G Priority passes.
For Postpaid customers, you can perform an upgrade to the ULTRA Postpaid or ULTRA Family Plans to purchase the ULTRA5G Priority passes.
After activating ULTRA5G Priority, the network name on your mobile device will be displayed as ‘UM ULTRA5G PRIORITY’.
*‘UM ULTRA5G PRIORITY’ will only be displayed on 5G SA compatible mobile devices that are within ULTRA5G network coverage area.
ULTRA5G Priority does not have its own data quota. When you are connected on ULTRA5G Priority, the data will be drawn from your main data bucket.
ULTRA5G Priority 3 Hours pass is included as a plan benefit for the following ULTRA plans.
| ULTRA Plans | Free ULTRA5G Priority Passes |
|---|---|
| ULTRA Prepaid 50 | 2 |
| ULTRA Postpaid 45 | 1 |
| ULTRA Postpaid 68 | 2 |
| ULTRA Global 98 | 3 |
| ULTRA Family 128 | 12 (3 per activated line) |
| ULTRA Postpaid Borneo 38 | 1 |
| ULTRA Postpaid Borneo 68 | 2 |
If you are on any of the plans mentioned in the table above, you are entitled to the free ULTRA5G Priority 3 Hour pass.
You may activate the passes anytime via the MyUMobile App:
Step 1: Launch the MyUMobile App
Step 2: Click on the ‘ULTRA5G Priority’ icon on your Homepage or select the ‘ULTRA5G Priority’ tab in the Add-Ons section
Step 3: Click “ULTRA5G Priority Pass 3 Hours” then click ‘Redeem’ to enjoy Ultra-fast Speeds
Yes, you may purchase ULTRA5G Priority passes via the MyUMobile App.
ULTRA Prepaid IDD 20 is a Prepaid subscription service that comes with Unlimited Speed Mobile Data and bundled with IDD minutes.
| ULTRA Prepaid IDD 20 | ||
|---|---|---|
| Price | RM20 | |
| Data | 10GB | |
| Local Calls | Unlimited | |
| IDD Calls | Bangladesh | 100 Minutes |
| India | 100 Minutes | |
| Indonesia | 80 Minutes | |
| Pakistan | 60 Minutes | |
| Myanmar | 30 Minutes | |
The free minutes are automatically provisioned to your Prepaid account once it is successfully activated. You may only use the IDD calls for 1 (One) country. The eligible country for the free minutes is determined by the first IDD call you make. Calls made to other countries after that will be charged according to the standard IDD call rates here.
To utilise the free IDD minutes, simply dial 00 before the phone number you wish to call. Example 00 < Country Code> < Area Code > < Mobile or Fixed Line Number>.
Subscribers must be on the new ULTRA Prepaid Rate Plan to subscribe to the new ULTRA Prepaid Data Plans. Existing U Mobile customers who’s currently on older rate plans such as the 5G-Ready Prepaid, Unlimited FUNZ, Power Prepaid, and U Mobile Broadband service subscribers can upgrade to ULTRA Prepaid Rate Plan via MyUMobile App or UMB (dial *118#) for free.
You can subscribe to ULTRA Prepaid IDD 20 via the following channels:
1. MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Select "Add-Ons"
Step 3: Select “Monthly” then select ULTRA Prepaid IDD 20
2. UMB
Step 1: Dial *118#
Step 2: Select ULTRA IDD 20
Step 3: Confirm your subscription
Please ensure you have sufficient credit in your account to successfully subscribe to ULTRA Prepaid IDD 20.
You will receive a reminder SMS 1 (one) day prior to your auto-renewal date.
Yes. You will receive an SMS notification on your subscription status.
If your subscription failed to automatically renew, it could be because you have insufficient balance, or your account is in a passive period. The system will attempt to renew the subscription again after 24 hours.
Yes, go to MyUMobile App > My Subscriptions > Stop Auto Renewal and select the Data Plan to manage your subscription service.
No, you will not be able to subscribe to or auto renew during a passive period. Please top up to remain active to subscribe or auto-renew.
The all-new ULTRA Prepaid Plans offer Unlimited Speed Mobile Data with the best network experience.
It comes with more value & flexibility across the monthly, weekly & daily Data Plans. To enjoy it, your U Mobile Prepaid line must remain active.
Monthly Data Plans
| ULTRA Prepaid 28 | ULTRA Prepaid 38 | ULTRA Prepaid 50 | |
|---|---|---|---|
| Price | RM28 | RM38 | RM50 |
| Validity | 30 Days | 30 Days | 30 Days |
| Data | 50GB | 250GB | 500GB |
| Speed | Unlimited | Unlimited | Unlimited |
| Hotspot | 5GB | Shared from base quota | Shared from base quota |
| Local Calls | Unlimited (All Networks) | Unlimited (All Networks) | Unlimited (All Networks) |
| ULTRA5G Priority Access | As low as RM2/hour | As low as RM2/hour | 2x FREE ULTRA5G Priority 3 Hours Passes |
Weekly & Daily Data Plans
| ULTRA Weekly 20GB | ULTRA Weekly 10GB | ULTRA Daily 10GB | ULTRA Daily 1GB | |
|---|---|---|---|---|
| Price | RM15 | RM12 | RM6 | RM3 |
| Validity | 7 Days | 7 Days | 24 Hours | 24 Hours |
| Data | 20GB | 10GB | 10GB | 1GB |
| Speed | Unlimited | Unlimited | Unlimited | Unlimited |
| Hotspot | Shared from base quota | Shared from base quota | Shared from base quota | Shared from base quota |
Subscribers must be on the ULTRA Prepaid Rate plan to subscribe to the new ULTRA Prepaid Data Plans. Existing U Mobile customers who’s currently on older rate plans such as 5G-Ready Prepaid, Unlimited FUNZ, Power Prepaid, and U Mobile Broadband service subscribers can upgrade to ULTRA Prepaid Rate Plan for Free via MyUMobile App or UMB (dial *118#).
You may follow the steps below:
Step 1: Launch the MyUMobile App & tap the menu bar button located at the top left corner.
Step 2: Click your plan name (e.g., 5G-Ready Prepaid, Unlimited FUNZ, Unlimited Power, Power Prepaid) located below your name & mobile number.
Step 3: Tap on Switch Plan.
Step 4: Tap on Switch my Prepaid Plan, then tap Confirm.
No. All Unlimited Calls are available for domestic use only. Standard IDD rates and roaming charges apply.
There is 1 Hotspot Add-On available:
| Hotspot Add-Ons | 30 Days Hotspot |
|---|---|
| Price | RM5 |
| Validity | 30 Days |
Hotspot Add-Ons enable hotspot on your Data Plan. The hotspot speed will follow your Data Plans, and hotspot data usage will be drawn from the data quota of your Data Plan.
ULTRA5G Priority is designed to give you a smoother, more consistent mobile experience during peak usage times or in crowded areas.
With ULTRA5G Priority, your connection is optimised to stay fast and reliable, so you can stream, browse, and stay connected with confidence when it matters most.
Find out more here.
You can activate the free passes anytime via the MyUMobile App. Once all the free passes have been redeemed, you will have to purchase the ULTRA5G Priority pass again.
To redeem the FREE ULTRA5G Priority 3 Hours Pass, follow the steps below:
Step 1: Launch the MyUMobile App
Step 2: Click on the ‘ULTRA5G Priority’ icon on your Homepage or select the ‘ULTRA5G Priority’ tab in the Add-Ons section
Step 3: Click “ULTRA5G Priority Pass 3 Hours” then click ‘Redeem’ to enjoy Ultra-fast Speeds
You can activate the desired ULTRA Prepaid Data Plans via the following channels:
1. MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Select "Add-Ons"
Step 3: Select “Monthly” then select the ULTRA Prepaid Data Plan you desire
2. UMB
Step 1: Dial *118#
Step 2: Select the ULTRA Prepaid Data Plan you desire
Step 3: Confirm your subscription
3. eShop
Step 1: Visit U Mobile Online Store
Step 2: Select SIM type & the ULTRA Prepaid SIM Pack
Step 3: Verification & Payment
Please ensure you have sufficient credit balance in your account to ensure successful activation of ULTRA Prepaid Data Plans.
You will receive a reminder SMS 1 (one) day prior to your auto-renewal date.
Yes. You will receive an SMS notification on your subscription status.
If your subscription fails to automatically renew, it could be because you have insufficient balance, or your account is in a passive period. The system will attempt to renew the subscription again after 24 hours.
Yes, go to MyUMobile App > My Subscriptions > Stop Auto Renewal and select the Data Plan to manage your subscription service.
No, you will not be able to subscribe to any ULTRA Prepaid Data Plan or auto renew during a passive period.
Passive Period is a grace period granted to subscribers whose plan has been deemed inactive due to not topping up. During your account's Passive Period, you will not be able to make calls, send SMS or browse the Internet, but you can receive incoming calls and SMS.
To make calls and send SMS again, please perform a top up. To avoid service cancellation, please top up before the end of the Passive Period.
ULTRA Prepaid Rate Plan is the newest Prepaid Plan that offers Unlimited Speed to Prepaid customers. This Rate Plan offers monthly, weekly & daily Internet Data Plans.
The SIM Pack is preloaded with:
| Validity | 7 Days |
|---|---|
| Ultra-fast 5G/4G Internet | 20GB |
| Hotspot | Shared from Base Quota |
| Calls | Unlimited (All Networks) |
Anyone who purchases a new ULTRA Prepaid SIM Pack or port-in to U Mobile is eligible to the ULTRA Prepaid Rate Plan.
Yes. You can change via MyUMobile App or UMB (dial *118#) for free. Any remaining credit balance will be carried over. However, all freebies, packages and validity will be forfeited. You will have 7 days active period upon successful Rate Plan change.
You may follow the steps below:
Step 1: Launch the MyUMobile App & tap the menu bar button located at the top left corner.
Step 2: Click your plan name (e.g., 5G-Ready Prepaid, Unlimited FUNZ, Unlimited Power, Power Prepaid) located below your name & mobile number.
Step 3: Tap on Switch Plan.
Step 4: Tap on Switch my Prepaid Plan, then tap Confirm.
No, you cannot revert to your previous Rate Plan once you are on the ULTRA Prepaid Rate Plan.
The 20GB Data with Unlimited Speed will be automatically activated once your Prepaid SIM Pack is activated. It will be valid for 7 days.
You can subscribe to our ULTRA Prepaid Data Plans, available in monthly, weekly, or daily options. Find out more here.
Local calls are charged at 30 sen per minute, and SMS is charged at 15 sen each. The charging block for calls is 60 seconds per block.
Simply top up your account to stay active. Every RM1 top-up is equivalent to 1 day of active period. The maximum active period at any one time is 365 days.
The Prepaid SIM Pack comes with 7 days of active period and 60 days of passive period.
Passive Period is a grace period granted to subscribers whose plan has been deemed inactive due to not topping up. During your account's Passive Period, you will not be able to make calls, send SMS or browse the Internet, but you can receive incoming calls and SMS. To make calls and send SMS again, please perform a top up. To avoid service cancellation, please top up before the end of the Passive Period.
You can extend your account validity via the following channels:
1. MyUMobile App
Step 1: Launch the MyUMobile App
Step 2: Select “Top-Up & Credit”
Step 3: Select Account Validity Extension then select “Buy Now”
2. UMB
Step 1: Dial *118#
Step 2: Select Validity Extension
Step 3: Confirm your purchase
Find out more here.
For any self-activation via MyUMobile App from 7th April 2026, your activated Prepaid Rate Plan will be the ULTRA Prepaid Rate Plan that comes with 7 Days Validity, 20GB Data with Unlimited Speed, Calls and Free Hotspot.
If you have activated the SIM Pack and you are still on 5G-Ready Prepaid Rate Plan, you can change via MyUMobile App or UMB (dial *118#) for free.
You may follow the steps below.
Step 1: Launch the MyUMobile App & tap the menu bar button located at the top left corner.
Step 2: Click your plan name (e.g., 5G-Ready Prepaid, Unlimited FUNZ, Unlimited Power, Power Prepaid) located below your name & mobile number.
Step 3: Tap on Switch Plan.
Step 4: Tap on Switch my Prepaid Plan, then tap Confirm.
