Terms & Conditions

1. U Biz 38 plan (“U Biz 38”) is available as a stand-alone service only. U Biz 68 (“U Biz 68”) and U Biz 98 (“U Biz 98”) plans are available as a bundled service with a smartphone (“U Biz 68 / U Biz 98 Device Bundle”) or as a stand-alone service. These Postpaid plans are supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Notice. These additional terms and conditions and any add-on services such as data booster or hotspot booster and data and voice roaming are governed by separate terms and conditions (collectively, the “Terms”), all of which are available on www.u.com.my.

1. Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.
2. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
3. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual subscribers and not for commercial use. The Service shall not be:
   1. re-sold, rented or utilised in any other way;
   2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to- person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
   3. used for wholesale or for SIM boxing or aggregate minutes on our network;
   4. used in connection with a device, software or application which re-routes calls;
   5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other subscribers to access our network; or
   6. used for any other activity that U Mobile considers to be non-standard usage.

1. Peer-to-peer (P2P) usage for U Biz 38, U Biz 68 and U Biz 98 is not available.
2. U Biz 38, U Biz 68 and U Biz 98 are subject to our Fair Usage Policy (FUP). Upon reaching the FUP limit, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed.
3. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.
4. Data is only applicable for domestic usage and will not be available when you are roaming overseas.
5. For U Biz 38, U Biz 68 and U Biz 98, you are given a separate data quota of 5GB for mobile hotspot usage which is drawn from your mobile hotspot bucket. After the data quota from your mobile hotspot bucket is fully utilised, data speed will be managed. You have the option to purchase data booster and hotspot booster add-on services for additional quota.

1. You must subscribe to a U Biz 68 or U Biz 98 as a principal Postpaid account holder to be eligible for U BizShare plan.
2. Data quota of your U BizShare line(s) is drawn from the Data bucket of your principal line.
3. U BizShare is subject to our Fair Usage Policy (FUP). Upon reaching the FUP limit of the principal line, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed.
4. Peer-to-peer (P2P) usage for U BizShare is not available.
5. Hotspot quota of your U BizShare line(s) is drawn from the hotspot bucket of your principal line. After the hotspot quota from your mobile hotspot bucket is fully utilised, data speed will be managed.

If you are an existing U Mobile Prepaid customer and you switch to U Biz 38, U Biz 68 or U Biz 98, you may retain your phone number. Any content subscription services which were part of your previous Prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance which you were entitled to under the previous Prepaid plan will be forfeited. However, any credit remaining, up to a maximum value of RM150, may be carried over to your U Biz 38, U Biz 68, or U Biz 98 to offset your subsequent bill payments. Any credit balance exceeding the sum of RM150 will be automatically forfeited. 

1. U Biz 68 and U Biz 98 come with the roaming data quota as above table B and unlimited incoming call quota on roaming at selected countries at no additional charge.
2. The Data Roaming Quota and Unlimited Incoming Call quota is only applicable for U Biz 68 and U Biz 98 subscribers (principal lines only).
3.  The mobile internet roaming service is subject to the preferred roaming operator’s network availability. For more information, please visit https://www.u.com.my/en/business/support/terms-conditions/postpaid/bizroaming

1. You must pay the Monthly Fee in full even if you do not use U Biz 38, U Biz 68, U Biz 98 or U BizShare to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.
2. Charges for all other services not listed in Table A above, such as IDD and International Roaming will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.
3. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.
4. U Mobile reserves the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue, or disconnect the Service(s) if:
   
   1. U Mobile suspects that you have committed fraud;
   2. U Mobile finds that you have committed fraud; or
   3. iii. despite our reminders, you have failed to remit the Monthly Fees of selected rate plan for a continuous period of two (2) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.
5. If your device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.
6. You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.

1. This ULTRA HOTSPOT 5G ("Promotion") is provided by U Mobile Sdn Bhd Registration No. 199101013657 (223969-U) ("U Mobile") and is made available from 10.00 am on 10 February 2023 until further notice ("Promotion Period").
2.  This Promotion is subject to the Terms of Service of our Postpaid service. You must comply with those Terms of Service including our Privacy Notice, the relevant U Biz subscription plan and these additional terms and conditions, (collectively, the “Terms”) all which are available on https://www.u.com.my.
3. We reserve the right to discontinue offering the Promotion, modify or otherwise change the Terms.
4. This Promotion is open to all new and existing U Mobile subscribers who are Malaysians and above the age of 18 years old.
5.  We reserve the right to reject any participation or subscription at our sole and absolute discretion without assigning any reasons whatsoever.
6.  Ultra Hotspot 5G Promotion
   1. To participate in this Promotion, you are required to:
      1. New U Biz subscribers:
         
         1. Sign up to U Biz 38, U Biz 68 or U Biz 98 (“rate plan”) during the Promotion Period.
            
         2. Ultra Hotspot 5G is automatically applied to your rate plan upon your sign up of U Biz 38, U Biz 68 or U Biz 98. You may check the status of Ultra Hotspot 5G via MyUMobile App
             
      2. Existing U Biz subscribers:
         1. For Corporate Individual (CI), you are required to activate your Ultra Hotspot 5G via MyUMobile App.
         2. For Corporate Company (CC), Ultra Hotspot 5G is automatically applied to your rate plan.
   2. Once Ultra Hotspot 5G is applied to your U Biz 38, U Biz 68 and U Biz 98, your data is shareable via mobile hotspot/data-sharing. Mobile hotspot quota which is shared with other devices will be drawn from the Main data bucket of your rate plan.
      
   3. After your data quota is fully utilised, data speed will be managed. You have the option to purchase the data booster add-on service for additional quota.
   4. You will be able to check your Ultra Hotspot 5G details via MyUMobile App under Usage Details. We may use any other method or medium it deems fit to notify you of your entitlement of Ultra Hotspot 5G.
   5. Ultra Hotspot 5G will continue to be valid until you terminate your rate plan or if your downgrade your rate plan or change to another rate plan.

1. We reserve the right to amend or change the tariffs at any time during the Commitment Period.
2. U Mobile at its sole and absolute discretion reserves the right at any time without being liable to you to suspend or terminate the Service if you are found to be in violation of the Terms.
3. The Service cannot be combined with other packages unless stated otherwise.
4. Commitment Period will be applicable when devices are bundled together with the Service. We may impose cancellation charges/fees (including unpaid device price) if you terminate the Services (or we terminate due to your non-compliance) prior to the agreed Commitment Period. Commitment Period may also be referred as “Minimum Period” or “Minimum Term”.
5. Your actual download speed and data capacity will vary and may be slower and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability. If your total download and upload use per month exceeds any applicable allocated data allowance, we will manage your bandwidth by reducing your speed.
6. Miscellaneous
   Commitment Period is the pre-agreed duration for which you are required to subscribe to the Services.
   Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

1. U SaveMore is a bundled service where you can subscribe to U Biz 68 and U Biz 98 Postpaid plans with a Device offered by U Mobile. If you subscribe to U SaveMore, the Terms of Service of the respective Postpaid plans, including our Privacy Notice, and these additional terms and conditions will apply (collectively, “the Terms”), all of which are available on www.u.com.my.
2. You can use U Biz 38, 68, 98 and U BizShare line(s) via smartphones only and no other devices, such as a MiFi and USB dongle. We may from time to time change the device requirements for U Biz 38, U Biz 68 and U Biz 98 plans at our absolute discretion.

1. 1. The rate table guide for the rate plan under this U SaveMore is as set out on our website at
   2. https://www.u.com.my/en/business/home
   3. All U SaveMore subscribers are required to pay an upfront payment and device price upon sign up. The upfront payment will vary depending on the Device model that you have chosen as shown in https://www.u.com.my/en/business/devices.
2. For Non-Malaysian citizens, a deposit of RM500 is required to be paid upon sign up, in addition to the upfront payment and Device price. When U Biz 68 or U Biz 98 is terminated, this deposit will be refunded free of interest after all outstanding charges have been paid.
3. Once you have paid the upfront payment upon sign up, that upfront payment will then be reflected as a monthly rebate in your monthly bills throughout the Commitment Period from your first bill, subject to the bill cycle.
4. The upfront payment will be waived if at the time you register for U SaveMore when you have fulfilled the upfront payment waiver criteria set by U Mobile. Eligibility of upfront payment waiver is solely at U Mobile’s own discretion.
5. If you terminate your U SaveMore or change to another rate plan at any time before the end of the Commitment Period, the following will apply:
   1. Sign-up before 15 December 2023
      For subscribers who are entitled to the upfront payment waiver (i.e no upfront payment is required to be made), you are required to refund the balance charges as calculated below:
      Balance charges = U Mobile Selling Price / Commitment Period x remaining number of months
      For subscribers who are not entitled to the upfront payment waiver and have paid the upfront payment, your remaining monthly rebate will be forfeited.
   2. Sign-up from 15 Dec 2023 onwards
      Balance charges = (Device Recommended Retail Price (RRP) – U Mobile Selling Price – upfront payment) ÷ Total Commitment Period (months) x remaining number of months)
   3. (RRP and U Mobile Selling Price are specified in https://www.u.com.my/en/business/devices)
      The remaining number of months will be deemed to include the month during which you terminate the Service.
6. All claims relating to your Device, which is part of the U SaveMore service and which are covered by the warranty, if any, should be referred to the relevant manufacturer. We do not provide any warranty claim on any Device.
7. U Mobile may block or restrict the use of the Device during the Commitment Period if (i) U Mobile suspects or finds that you have committed fraud; or (ii) despite our reminders, you have failed to remit the monthly fees of your Postpaid plan for a continuous period of two (2) consecutive months from the activation of the Device plan or any other period as determined by U Mobile from time to time
8. U Mobile may unblock the use of the Device upon receipt of the outstanding payment and upon your request to unblock the use of the Device if your Device use is blocked due to non-payment of the Monthly Fees of your chosen rate plan.
9. If your Device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.
10. You remain liable for the Monthly Fees if you lose your Device, if your account is barred or suspended, or if your use of Device is blocked, for any reason.

U Mobile U PayLater is a promotional package consisting of the Service, with the Device (iPhone/Android) to be purchased via a 0% interest instalment payment plan offered by U Mobile. If you subscribe to U PayLater, the Terms of Service of the respective Postpaid plans, including our Privacy Notice, and these additional terms and conditions will apply (collectively, “the Terms”), all of which are available on www.u.com.my. The rate plans offered under U PayLater for the Device are U Biz 68 and U Biz 98 Postpaid plans.

1. U PayLater is available to:​
   
   1. the existing U Mobile customers selected by U Mobile at its absolute discretion, from time to time and;
   2. who are 22 years of age at the date of registration of U PayLater:
2. If you are in category (b) and wish to switch to U PayLater, your existing rate plan will be automatically terminated as at the date of our acceptance of your subscription, and you are liable for any charges due to the termination of your existing rate plan. You must fully settle all outstanding charges under your existing rate plan before you can proceed with the U PayLater registration.
3. Each customer (with one NRIC) will only be entitled to subscribe to one (1) U PayLater. Only Malaysians are eligible to subscribe to U PayLater. 

The duration of the instalment payment plan is the pre-agreed Commitment Period commencing from the date of activation of U PayLater, depending on the device model selected.​

1. By subscribing to U PayLater, you will enjoy one (1) unit of Device at U Mobile Selling Price depending on your selection of the rate plan, Device model and capacity.
2. Prices for Devices which are bundled with U PayLater and Postpaid plans are set out in https://www.u.com.my/en/business/devices.
3. You are required to remit an upfront payment upon registration of the U PayLater depending on the Device model purchased.
4. You will pay consecutive monthly payments (“Monthly Device Fee”) during the Commitment Period which will appear as a charge in your monthly bill.

Title, interest and ownership in the Device will pass to you only upon full payment of all Monthly Device Fees.

If you terminate or if we terminate your U PayLater due to your default or if you downgrade your rate plan before the expiry of the Commitment Period, you are required to pay U Mobile the outstanding Monthly Device Fees (balance charges), as determined by U Mobile as set out below:
Balance charges = Device Recommended Retail Price (RRP) – total instalment fees paid
The remaining number of months will be deemed to include the month during which you terminated your U PayLater.

6. The outstanding Monthly Device Fee is in addition to any charges payable by you under your account up to the time of termination. You will be furnished with a final bill which is due and payable upon receipt.

7. U Mobile may block the IMEI number of your device, if:

1. U Mobile suspects that you have committed fraud;
2. U Mobile finds that you have committed fraud; or
3. you have failed to remit the Monthly Device Fee or monthly fees of selected rate plan for a continuous period of two (2) months from the activation of the U PayLater.

 8. You will remain liable for the Monthly Device Fee if you lose your device, if your account is barred or suspended, or if your IMEI number is blocked, for any reason.

9.  U Mobile may unblock your IMEI number upon receipt of the outstanding payment due, if your IMEI number is blocked due to non-payment of the Monthly Device Fee or monthly fees of selected rate plan.

10. If your IMEI number is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.

“Commitment Period” is the pre-agreed duration of twelve (12), twenty-four (24), thirty-six (36) months or such duration as specified in contract agreement for which you are required to subscribe to the Services, 

Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

“Device” refers to the devices you are eligible to purchase under the U SaveMore or U PayLater.

“U Mobile Selling Price” also known as “Device Price” is the price stipulated for the particular device if you subscribe to U Mobile U Biz 68 and U Biz 98 Postpaid plan.

1. 1. Data booster is an add-on service that provides additional data quota on top of your monthly data quota allocation (“Data Booster”).
   2. Hotspot booster is an add-on service that provides additional mobile hotspot quota on top of your monthly quota allocation (“Hotspot Booster”).
2. Data Booster and Hotspot Booster are supplied according to the Terms of Service in our Postpaid Sign-Up Form. You must comply with those Terms of Service including Privacy Notice, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”), all which are available on www.u.com.my.
3. Data Booster and Hotspot Booster are applicable for subscription by all U Biz plans subscribers. 
4. If you have subscribed to Data Booster or Hotspot Booster, when you change your rate plan, any unused quota and validity from your Data Booster subscription will be forfeited without refund and will not be carried forward to your new rate plan.
5. Data Booster or Hotspot Booster is valid until the next billing cycle of your subscription.
   Example: If your bill cycle is on the 1^st of every month, and you buy the Data Booster on 15 January 2022, your 10GB Data Booster quota will expire on 1 February 2022. The full fees of RM10 will be charged and will not be pro-rated.
6. You are only able to purchase another Data Booster or Hotspot Booster if you have exhausted your current Data/Hotspot quota in your Data Booster or Hotspot Booster.
7. Data Booster and Hotspot Booster will not be auto renewed on the 1st day of your bill cycle.
8. Data Booster and Hotspot Booster quota are not shareable between the principal and supplementary lines.

Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

“Device” refers to the devices you are eligible to purchase under the U SaveMore or U PayLater.

“U Mobile Selling Price” also known as “Device Price” is the price stipulated for the particular device if you subscribe to U Mobile U Biz 68 and U Biz 98 Postpaid plan.

1. General

1.  U Premium (“U Premium”) and U Platinum (“U Platinum”) plans are available as a stand-alone service only. These Postpaid plans are supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Notice. These additional terms and conditions and any add-on services such as data booster or hotspot booster and data and voice roaming are governed by separate terms and conditions (collectively, the “Terms”), all of which are available on www.u.com.my.
    

2. Voice

1. Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.
2. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
3. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual subscribers and not for commercial use. The Service shall not be:
   1. re-sold, rented or utilised in any other way;
   2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to- person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
   3. used for wholesale or for SIM boxing or aggregate minutes on our network;
   4. used in connection with a device, software or application which re-routes calls;
   5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other subscribers to access our network; or
   6. used for any other activity that U Mobile considers to be non-standard usage.
       

3. Data

1. Peer-to-peer (P2P) usage for U Premium and U Platinum is not available.
2. U Premium and U Platinum are subject to our Fair Usage Policy (FUP). Upon reaching the FUP limit, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed.
3. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.
4. Data is only applicable for domestic usage and will not be available when you are roaming overseas.
5. You have the option to purchase data booster and hotspot booster add-on services for additional quota.
    

4. Roaming
 

1. U Premium and U Platinum come with the roaming data quota as above table D and unlimited incoming call quota on roaming at selected countries at no additional charge.
2.  The Data Roaming Quota and Unlimited Incoming Call quota is only applicable for U Premium and U Platinum subscribers (principal lines only).
3. The mobile internet roaming service is subject to the preferred roaming operator’s network availability. For more information, please visit https://www.u.com.my/en/business/support/terms-conditions/postpaid/bizroaming
    

Monthly Fee
 

1. You must pay the Monthly Fee in full even if you do not use U Premium or U Platinum to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.
2. Charges for all other services not listed in Table C above, such as IDD and International Roaming will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.
3. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.
4. U Mobile reserves the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue, or disconnect the Service(s) if:
   1. U Mobile suspects that you have committed fraud;
   2. U Mobile finds that you have committed fraud; or
   3. despite our reminders, you have failed to remit the Monthly Fees of selected rate plan for a continuous period of two (2) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.
5. If your device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.
6. You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.

Requirements for U Premium and U Platinum:
 

The advance payment for U Premium is RM1,008*. This advance payment is charged upfront and will be used to pay for your initial monthly bills

*The advance payment is equivalent to 6 months of the U Premium access fee (RM168 x 6 months).
 

The advance payment for U Platinum is RM1,992**. This advance payment is charged upfront and will be used to pay for your initial monthly bills.
 

**The advance payment is equivalent to 4 months of the U Platinum access fee (RM498 x 4 months).
 

Cancellation charges calculation:
 

Eg: if we receive your termination notice on the 5th day of the 3rd month of the Contract Period 
 

(U Premium; Access Fee: RM168; Contract Period: 24 months; your cancellation charges will be as follows:
 

Version: 11 November 2024