Terms & Conditions

Table A

1. General
   1. U Biz 38 plan (“U Biz 38”) is available as a stand-alone service only. U Biz 68 (“U Biz 68”) and U Biz 98 (“U Biz 98”) plans are available as a bundled service with a smartphone (“U Biz 68 / U Biz 98 Device Bundle”) or as a stand-alone service. These Postpaid plans are supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Notice. These additional terms and conditions and any add-on services such as data booster or hotspot booster and data and voice roaming are governed by separate terms and conditions (collectively, the “Terms”), all of which are available on www.u.com.my.
   2. You can use U Biz 38, 68, 98 and U BizShare line(s) via smartphones only and no other devices, such as a MiFi and USB dongle. We may from   time to time change the device requirements for U Biz 38, U Biz 68 and U Biz 98 plans at our absolute discretion.
2. Voice
   1. Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.
   2. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
   3. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual subscribers and not for commercial use. The Service shall not be:
      1. re-sold, rented or utilised in any other way;
      2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to- person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
      3. used for wholesale or for SIM boxing or aggregate minutes on our network;
      4. used in connection with a device, software or application which re-routes calls;
      5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other subscribers to access our network; or
      6. used for any other activity that U Mobile considers to be non-standard usage.
3. Data
   1. Peer-to-peer (P2P) usage for U Biz 38, U Biz 68 and U Biz 98 is not available.
   2. U Biz 38, U Biz 68 and U Biz 98 are subject to our Fair Usage Policy (FUP). Upon reaching the FUP limit, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed.
   3. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.
   4. Data is only applicable for domestic usage and will not be available when you are roaming overseas.
   5. For U Biz 38, U Biz 68 and U Biz 98, you are given a separate data quota of 5GB for mobile hotspot usage which is drawn from your mobile hotspot bucket. After the data quota from your mobile hotspot bucket is fully utilised, data speed will be managed. You have the option to purchase data booster and hotspot booster add-on services for additional quota.
4. U BizShare
   1. You must subscribe to a U Biz 68 or U Biz 98 as a principal Postpaid account holder to be eligible for U BizShare plan.
   2. Data quota of your U BizShare line(s) is drawn from the Data bucket of your principal line.
   3. U BizShare is subject to our Fair Usage Policy (FUP). Upon reaching the FUP limit of the principal line, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed.
   4. Peer-to-peer (P2P) usage for U BizShare is not available.
   5. Hotspot quota of your U BizShare line(s) is drawn from the hotspot bucket of your principal line. After the hotspot quota from your mobile hotspot bucket is fully utilised, data speed will be managed.
5. U Mobile Prepaid upgrade to U Biz 38, 68, 98
   If you are an existing U Mobile Prepaid customer and you switch to U Biz 38, U Biz 68 or U Biz 98, you may retain your phone number. Any content subscription services which were part of your previous Prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance which you were entitled to under the previous Prepaid plan will be forfeited. However, any credit remaining, up to a maximum value of RM150, may be carried over to your U Biz 38, U Biz 68, or U Biz 98 to offset your subsequent bill payments. Any credit balance exceeding the sum of RM150 will be automatically forfeited.
6. Roaming
   
   

Table B

Date: 19 August 2025