Section A: Offer and Acceptance

1.1 By placing an order through our U Mobile Enterprise Outreach Channel (as defined below), you are making an offer to purchase our products or services (“Product”). Acceptance occurs only when we send an order confirmation via email or SMS to you stating that payment for your order is successful (“Order Confirmation”). We may reject your offer without providing any reason. Any other acknowledgment of your order before the Order Confirmation is purely for informational purposes and does not constitute acceptance at all times.

“Outreach Channel” means the U Mobile Enterprise telesales and outbound sales channel through which you may be contacted by our authorised representatives via telephone, email, SMS, messaging applications or such other communication channels as we may designate from time to time.

1.2 To make a purchase via the Outreach Channel, you must:

1. Buy for or on behalf of your business or organisation; and
2. Purchase for internal business use only.

The purchases made via Outreach Channel cannot be used for resale.

1.3 By buying from our Outreach Channel, you warrant that you meet the conditions set out in paragraph 1.2 of this Section A.

1.4 We monitor, record and retain communications relating to the Outreach Channel and the Product offered through it. We do this to record your agreement to purchase the Product, for training purposes and to improve the quality of our customer service.

1.5 To register for a plan via the Outreach Channel, you must complete and submit the U Business Registration Form provided by our Outreach Channel team, comprising:

1. Section 1 (Customer Information), completed under the Corporate Account section;
2. Your signature in Section 3 (Declaration);
3. Your official stamp, common seal or other evidence of authorisation (if applicable), affixed in Section 3 (Declaration); and
4. All supporting documents requested by us, including:
   1. A copy of the NRIC, passport or other identification document of your authorised signatory;
   2. Documents evidencing the registration, incorporation, formation, existence, status and authority of your business, organisation or other legal entity, as applicable.

We may require additional information or supporting documents for verification purposes.

Section B: Payment

2.1 U Mobile does not charge a general registration or sign-up fee for subscriptions made through the Outreach Channel. However, depending on your business profile, U Mobile may require an advance payment. Where your business or organisation has been registered for less than six (6) months, an advance payment of RM240 per line will be required and will be credited back to you through bill rebates over the first six (6) months of the subscription.

2.2 Where you subscribe to a plan with a device bundle, an upfront payment per line may be required. The applicable amount will depend on the selected plan, package and any prevailing promotion, and will be set out in the Summary of Subscription section of the U Business Registration Form.

2.3 Payment of any applicable upfront and/or advance amount shall be made only by direct transfer to U Mobile’s designated bank account as follows:

Bank : CIMB Bank Berhad
Account Name : U Mobile Sdn Bhd
Account Number : 98855 9004 00001

You must include the payment reference specified by our Outreach Channel team when making the transfer.

2.4 After making the payment, you must email a copy of the transfer confirmation or payment slip to the Outreach Channel team.

2.5 The Outreach Channel team will submit the payment confirmation to U Mobile’s Finance team for validation. U Mobile will issue the Order

Confirmation only upon successful validation of payment.

2.6 If U Mobile is unable to process, verify or validate your payment, U Mobile may cancel your order.

2.7 If any issue arises in relation to the payment or its validation, U Mobile will contact you through the Outreach Channel team to obtain further information or documentation.

2.8 If any Product listed, advertised or communicated with an incorrect price or incorrect information, U Mobile reserves the right to cancel the relevant order. Where payment has already been made for a cancelled order, U Mobile will refund the amount paid in respect of that order.

2.9 You represent and warrant that all information and documents provided by you in connection with any payment are accurate, complete and up to date.

2.10 Separately from any upfront payment or advance payment payable for an Outreach order, ongoing subscription charges may be paid through any of the following channels:

1. JomPAY (Biller Code: 88880) via internet banking or mobile banking services from participating Malaysian banks;
2. The MyUMobile App or BCare Portal;
3. Internet banking services via CIMB Clicks or Maybank2U;
4. Direct bank transfer to U Mobile’s designated CIMB Bank account, together with the submission of transfer confirmation emailed to enterprise.payment@u.com.my; and
5. Auto Debit via Visa, Mastercard, or American Express credit card, set up through the Self Care portal or MyUMobile App.

2.11 The available payment channels and any related payment instructions may be amended from time to time. The latest payment information is available on U Mobile’s website at www.u.com.my.

2.12 Monthly subscription fees (exclusive of applicable SST rate), any minimum commitment periods, and any promotional benefits or complimentary items will vary depending on the plan, package and line subscribed to, and will be disclosed to you by our Outreach Channel team before the order is placed.

Section C: Delivery of Product

3.1 Delivery charges may apply for orders below a specified amount. If applicable, our Outreach Channel team will inform you of such delivery charges before your order is placed.

3.2 Once your order has been placed, and in any event after the Order Confirmation has been issued, you may not change the delivery addresses or the Product ordered. For example, requests to change a device colour, device model or subscribed plan will not be accepted.

3.3 U Mobile aims to deliver the Product to the delivery address specified in your order within the estimated delivery timelines set out below:

1. Peninsular Malaysia: approximately three (3) working days; and
2. East Malaysia: approximately five (5) working days.

The delivery timelines are estimates only, may be amended from time to time and do not constitute a guarantee of the actual delivery date.

3.4 U Mobile does not deliver Product outside Malaysia or to P.O. Box addresses.

3.5 You must provide complete and accurate delivery information when placing your order. U Mobile is entitled to rely on the information provided by you for delivery purposes and will not accept requests to change the delivery address after the order has been submitted.

3.6 U Mobile will make a maximum of two (2) delivery attempts. If both delivery attempts are unsuccessful, the Product will be returned to the delivery agent’s premises for self-collection. U Mobile will notify you of the self-collection location and relevant collection details.

3.7 If you fail to collect the Product within thirty (30) days from the date of notification, you shall be deemed to have rejected the Product and no refund will be provided.

3.8 U Mobile may, at its discretion, arrange an additional delivery attempt, subject to payment of any applicable additional delivery charges.

3.9 The Product must be received by your authorised representative, who must present a valid NRIC or other government-issued identification document as U Mobile may reasonably require for verification purposes.

3.10 You are responsible for ensuring that your authorised representative is available to accept delivery at the delivery address specified in the order.

3.11 Delivery of the Product to your authorised representative shall constitute valid delivery to you, and U Mobile’s delivery obligations shall be deemed fulfilled upon such delivery. U Mobile shall not be liable for any claim, loss or damage arising from the acceptance of the Product by your authorised representative.

3.12 Upon delivery, your authorised representative must inspect the Product packaging and verify that:

1. the packaging is not damaged; and
2. the Product received corresponds with the Product ordered.

3.13 If the packaging is damaged or the Product received does not correspond with the order, your authorised representative must reject the Product immediately. Any validly rejected Product will be processed in accordance with the Return Policy set out in Section D.

3.14 Risk in the Product shall pass to you upon delivery. If you fail to accept delivery after the second delivery attempt, risk in the Product shall be deemed to pass to you on the date of the second failed delivery attempt. U Mobile shall not be liable for any loss or damage occurring after risk has passed to you.

3.15 Subject to these Terms and Conditions, no refund shall be provided once payment has been successfully made for a Product. However, you may be eligible for an exchange in accordance with the Return Policy set out in Section D.

3.16 This Section C (Delivery of Product) and Section D (Return Policy for Exchange) apply only to physical devices and SIM cards ordered via the Outreach Channel. Where an order includes a Product with a separate onboarding, installation, fulfilment or delivery process (such as Business Broadband, Business Solutions, SME plans, or ULTRA5G Reserve), the applicable product-specific Terms and Conditions shall govern the delivery, installation, fulfilment, exchange and return processes for that Product.

Section D: Return Policy for Exchange

4.1 U Mobile accepts the return of a device for exchange only if the device fails to power up upon delivery (“Failure”).

4.2 You must notify U Mobile of the Failure within 48 hours of receiving the device via our U Mobile Enterprise hotline at +6018 388 1318.

4.3 The time and date of receipt as reflected in the records of U Mobile’s delivery agent are final, binding and conclusive for the purposes of this Return Policy.

4.4 You must follow the troubleshooting steps provided by our hotline representative and provide such information as U Mobile may reasonably require.

4.5 If the Failure persists after completion of the troubleshooting process, U Mobile agrees to exchange the faulty unit with a replacement unit.

4.6 You will be contacted by a U Mobile Enterprise representative regarding the exchange arrangements.

4.7 Any exchange is subject to the availability of a replacement unit.

4.8 You must keep the device in its current condition and make it available for inspection by U Mobile or its agents within a reasonable time.

4.9 You must return the device in its original condition together with all accessories, manuals, and packaging. U Mobile may decline an exchange where the device:

1. Has been misused, abused, neglected, improperly maintained, handled carelessly, damaged or subjected to abnormal conditions;
2. Has been involved in an accident or damaged as a result of an incorrect modification or repair attempt; or
3. Has been used contrary to U Mobile’s or the manufacturer’s instructions.

4.10 Notwithstanding the above, U Mobile may, at its discretion and without any liability to you, decline to exchange the device.

4.11 The estimated delivery timeframe for a replacement unit is ten (10) working days.

4.12 U Mobile may charge an administrative fee to recover any costs incurred in connection with a request under this Return Policy.

4.13 You acknowledge that the exchange of the device is your sole remedy under this Return Policy.

Section E: Order Cancellation and Refund

5.1 Any Product purchased via the Outreach Channel cannot be cancelled and are non-refundable once payment has been successfully received by U Mobile.

Section F: General Matters

6.1 U Mobile may modify these Terms and Conditions at any time and may terminate or suspend the Outreach Channel. Any such changes will be announced on our website, and you must cease usage of the Outreach Channel if you do not agree to any of the changes.

6.2 To the extent permitted by law, U Mobile excludes all liability in connection with the Outreach Channel. You agree to release and indemnify U Mobile against any loss, damage, liability, claim, cost or expense arising out of or in connection with your use of the Outreach Channel or any breach of these Terms and Conditions by you.

6.3 The subscription and use of U Business postpaid mobile services are subject to U Mobile’s General Postpaid Plan Terms and Conditions and, where applicable, these Terms and Conditions. In the event of any inconsistency, the General Postpaid Plan Terms and Conditions shall prevail to the extent of such inconsistency. Broadband, Business Solutions, SME, and ULTRA5G Reserve subscriptions are similarly subject to their respective prevailing Terms and Conditions of Service, which shall prevail in the event of any inconsistency relating to those products.

6.4 The Outreach Channel and these Terms and Conditions are governed by the laws of Malaysia. You agree that the courts of Malaysia have jurisdiction over all matters arising from the Outreach Channel and these Terms and Conditions.

6.5 If any of these Terms and Conditions are invalid or unenforceable, it will be struck out and the remaining terms will remain in force.

6.6 If we do not act in relation to a breach by you of these Terms and Conditions, this does not waive our right to act with respect to later or similar breaches.

6.7 “Us”, “our” and “we” refer to U Mobile Sdn Bhd (Registration No. 199101013657 (223969-U)), which operates the Outreach Channel under the U Business brand.

Section G: Outreach Contact Information

7.1 All Outreach Channel calls will be initiated from +603 4010 1233. You may contact the Outreach Channel team at +603 4010 1233 or +6018 388 1318.

7.2 The Outreach Channel team’s operating hours are Monday to Friday, from 9:00 AM to 6:00 PM, excluding public holidays.

7.3 For enquiries, you may also email enterprise@u.com.my.

Version:  1 October 2026