ULTRA Pakej Penjawat Awam (PPA) Terms and Conditions

Table A

1. General

a. ULTRA Pakej Penjawat Awam 33 (“ULTRA PPA33”) is available as a stand-alone SIM card service only. ULTRA Pakej Penjawat Awam 66 (“ULTRA PPA66”) plan is available as a bundled service with a smartphone Honor 400 Smart (“ULTRA PPA66" Device Bundle”). These Plans are supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Notice. These additional terms and conditions and any add-on services such as data booster or hotspot booster and data and voice roaming are governed by separate terms and conditions (collectively, the “Terms”), all of which are available on www.u.com.my.

2. Voice & SMS

a. Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.

b. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.

c. All voice minutes & SMS bundled shall be used strictly as part of normal everyday mobile voice & SMS usage for individual subscribers and not for commercial use. The Service shall not be:

I. re-sold, rented or utilised in any other way;

II. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to- person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;

III. used for wholesale or for SIM boxing or aggregate minutes on our network;

IV. used in connection with a device, software or application which re-routes calls;

V. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other subscribers to access our network; or

VI. used for any other activity that U Mobile considers to be non-standard usage.

3. Data

a. Peer-to-peer (P2P) usage for ULTRA PPA33 and ULTRA PPA66 are not available.

b. ULTRA PPA33 and ULTRA PPA66 are subject to our Fair Usage Policy (FUP). Upon reaching the FUP limit, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed.

c. Data is only applicable for domestic usage and will not be available when you are roaming overseas.

4. U Mobile Prepaid upgrade to ULTRA PPA33 and PPA66 postpaid plans

a. If you are an existing U Mobile Prepaid customer and you switch to ULTRA PPA33 and ULTRA PPA66, you may retain your phone number. Any content subscription services which were part of your previous Prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance which you were entitled to under the previous Prepaid plan will be forfeited. However, any credit remaining, up to a maximum value of RM150, may be carried over to your ULTRA PPA33 and ULTRA PPA66 to offset your subsequent bill payments. Any credit balance exceeding the sum of RM150 will be automatically forfeited.

5. Monthly Fee

a. You must pay the Monthly Fee in full even if you do not use ULTRA PPA33 and ULTRA PPA66 to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

b. Charges for all other services not listed in Table A above, such as IDD and International Roaming will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee. Unless specifically stated otherwise, monthly data, bundled minutes and SMS are only applicable for domestic usage and will not be available during Roaming.

c. The Upfront Advance Fee (which is the amount equal to the Monthly Fee) is charged in advance to your account and will be shown in your first month’s bill. If you do not pay any of your bills by the due date, this Upfront Advance Fee may be used to offset any outstanding charges. Upon such offset, you are required to pay an additional amount to make up for any shortfall in the Upfront Advance Fee, so that the full amount of the Upfront Advance Fee is maintained at all times. Any remaining balance of the Upfront Advance Fee will be refunded to you without interest if ULTRA PPA33 or ULTRA PPA66​ is terminated after all outstanding charges have been settled.

d. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.

e. U Mobile reserves the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue, or disconnect the Service(s) if:

i. U Mobile suspects that you have committed fraud;

ii. U Mobile finds that you have committed fraud; or

iii. despite our reminders, you have failed to remit the Monthly Fees of selected rate plan for a continuous period of two (2) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.

f. If your device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.

g. You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.

6. General Business Postpaid Plan

a. We reserve the right to amend or change the tariffs at any time during the Commitment Period.

b. U Mobile at its sole and absolute discretion reserves the right at any time without being liable to you to suspend or terminate the Service if you are found to be in violation of the Terms. You remain responsible to pay the monthly recurring charges for your subscribed plan during any period of suspension and the applicable early termination fee (ETF) in the event such termination occurs during the Commitment Period.

c. The Service cannot be combined with other packages unless stated otherwise.

d. Commitment Period will be applicable when devices are bundled together with the Service. We may impose cancellation charges/fees (including unpaid device price) if you terminate the Services (or we terminate due to your non-compliance) prior to the agreed Commitment Period. Commitment Period may also be referred as “Minimum Period” or “Minimum Term”.

e. Your actual download speed and data capacity will vary and may be slower and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability. If your total download and upload use per month exceeds any applicable allocated data allowance, we will manage your bandwidth by reducing your speed.

f. For any issues related to your mobile device or postpaid plan, please visit the nearest U Mobile Service Centre or contact U Mobile Customer Service at 018-388 1318 for assistance.

7. Definitions

a. Upfront Advance Fee means the amount which equals to the Monthly Fee.

b. Commitment Period means the pre-agreed duration for which you are required to subscribe to the Services.

c. Monthly Fee means the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

d. Plans means ULTRA Pakej Penjawat Awam 33 and ULTRA Pakej Penjawat Awam 66.

e. You mean person(s) signing up for ULTRA Pakej Penjawat Awam 33 and ULTRA Pakej Penjawat Awam 66.

Version: 23 October 2026