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Terms & Conditions

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U SaveMore

General

  1. U SaveMore is a bundled service where you can subscribe to U Biz 68 and U Biz 98 Postpaid plans with a Device offered by U Mobile. If you subscribe to U SaveMore, the Terms of Service of the respective Postpaid plans, including our Privacy Notice, and these additional terms and conditions will apply (collectively, “the Terms”), all of which are available on www.u.com.my.
  2. We may from time to time change the Device requirements for U Biz 68 and U Biz 98 at our absolute discretion.

U SaveMore for U Biz 68 and U Biz 98

  1. The rate table guide for the rate plan under this U SaveMore is as set out on our website at https://www.u.com.my/business. 
    1. All U SaveMore subscribers are required to pay an upfront payment and device price upon sign up. The upfront payment will vary depending on the Device model that you have chosen as shown in https://www.u.com.my/en/business/devices.
    2. For Non-Malaysian citizens, a deposit of RM500 is required to be paid upon sign up, in addition to the upfront payment and Device price. When U Biz 68 or U Biz 98 is terminated, this deposit will be refunded free of interest after all outstanding charges have been paid.
  3. Once you have paid the upfront payment upon sign up, that upfront payment will then be reflected as a monthly rebate in your monthly bills throughout the Commitment Period from your first bill, subject to the bill cycle.
  4. The upfront payment will be waived if at the time you register for U SaveMore when you have fulfilled the upfront payment waiver criteria set by U Mobile. Eligibility of upfront payment waiver is solely at U Mobile’s own discretion.
  5. If you terminate your U SaveMore or change to another rate plan at any time before the end of the Commitment Period, the following will apply:
    1. Sign-up before 15 December 2023
      1. For subscribers who are entitled to the upfront payment waiver (i.e no upfront payment is required to be made), you are required to refund the balance charges as calculated below:
      2. Balance charges = U Mobile Selling Price / Commitment Period x remaining number of months
      3. For subscribers who are not entitled to the upfront payment waiver and have paid the upfront payment, your remaining monthly rebate will be forfeited.
    2. Sign-up from 15 Dec 2023 onwards
      1. Balance charges = (Device Recommended Retail Price (RRP) – U Mobile Selling Price – upfront payment) ÷ Total Commitment Period (months) x remaining number of months)
    3. (RRP and U Mobile Selling Price are specified in https://www.u.com.my/en/business/devices)
      The remaining number of months will be deemed to include the month during which you terminate the Service.
  6. All claims relating to your Device, which is part of the U SaveMore service and which are covered by the warranty, if any, should be referred to the relevant manufacturer. We do not provide any warranty claim on any Device.
  7. U Mobile may block or restrict the use of the Device during the Commitment Period if (i) U Mobile suspects or finds that you have committed fraud; or (ii) despite our reminders, you have failed to remit the monthly fees of your Postpaid plan for a continuous period of two (2) consecutive months from the activation of the Device plan or any other period as determined by U Mobile from time to time
  8. U Mobile may unblock the use of the Device upon receipt of the outstanding payment and upon your request to unblock the use of the Device if your Device use is blocked due to non-payment of the Monthly Fees of your chosen rate plan.
  9. If your Device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.
  10. You remain liable for the Monthly Fees if you lose your Device, if your account is barred or suspended, or if your use of Device is blocked, for any reason.

Version: 15 December 2023​

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