A. These Terms and Conditions are the terms and conditions on which we supply ULTRA5G Intelligent Security (“ULTRA5G Intelligent Security” or “Service”) to you.
B. The Service is provided to you as a bundle with our rate plan or as an add-on to a service or product (where made available).
C. By subscribing to ULTRA5G Intelligent Security, you agree to be bound by these Terms and Conditions, together with our General Postpaid Terms of Service, Privacy Notice and the terms of the applicable rate plan, which are all available at www.u.com.my.
1. Service Description
1.1 ULTRA5G Intelligent Security (“Service”) is a bundled cybersecurity feature of eligible rate plans (“Plan”) that comprise of:
1.1.1 Web Browsing Protection; and
1.1.2 Scam Call Alert; and
1.1.3 Fake SMS Scam Alert.
1.2 Web Browsing Protection
1.2.1 Web Browsing Protection is a service designed to block access to websites that are identified as harmful, illegal or malicious.
1.2.2 Categories may include adult or pornographic content; malware, botnets, spyware, and adware; phishing, fraud, and scam websites; spam sources and spam-related URLs; illegal content (e.g. child sexual abuse material); and sites promoting self-harm. These categories may be updated from time to time without prior notice.
1.3 Scam Call Alert
1.3.1 Scam Call Alert is a network‑level security feature that checks incoming calls for patterns and indicators associated with known scam activity. For calls that look suspicious, you will see a warning label (e.g., ‘Scam Alert’) on your device before you answer.
1.3.2 Scam Call Alert provides an advisory warning only. It does not automatically block or drop calls.
1.3.3 The feature applies to mobile voice calls delivered over our network. It does not apply to calls made or received via over‑the‑top (OTT) or internet‑based services (e.g., WhatsApp, FaceTime, Telegram, VoIP apps, etc) or to calls that bypass standard network signalling.
1.3.4 Scam Call Alert is not available for incoming calls received while you are outside Malaysia (including during international roaming).
1.4 Fake SMS Scam Alert
1.4.1 Fake SMS Scam Alert is a network‑level feature that checks SMS messages for signals commonly associated with phishing/smishing and other fraudulent activity. If a message looks suspicious, the Fake SMS Scam Alert feature may tag, warn or otherwise notify you to help you decide whether to trust the message or its links.
1.4.2 Depending on technical feasibility and applicable laws or regulations, the feature may block, filter, or otherwise restrict delivery of messages identified as highly suspicious.
1.4.3 The feature applies to SMS delivered over our mobile network. It does not apply to messages sent via OTT or internet‑based messaging platforms (e.g., WhatsApp, iMessage, Telegram, etc) or to messages that do not use our SMS network.
1.4.4 Fake SMS Scam Alert may also be available even when you are outside Malaysia (during international roaming). However, its availability and effectiveness may vary due to our roaming partners’ capabilities, local regulations and technical conditions.
2. Eligibility
2.1 ULTRA5G Intelligent Security is only available (i) if your subscribed rate plan is eligible for it, or (ii) as an add-on subscription for eligible services, as communicated by us from time to time.
3. Suspension and Termination
3.1 Where ULTRA5G Intelligent Security is bundled within a rate plan or subscribed as an add-on, if your rate plan, underlying service or product is suspended or terminated, the Service will also be suspended or terminated automatically.
4.2 Scam Call Alert and Fake SMS Scam Alert
4.2.1 Scam Call Alert and Fake SMS Scam Alert (together, the “Alerts”) are risk‑reduction features intended to assist you in identifying potentially suspicious calls and SMS. They are advisory tools only and do not guarantee that a call or message is safe or unsafe. You remain solely responsible for deciding whether to answer a call, respond to an SMS, click any link or disclose any information.
4.2.2 The Alerts operate using automated, network‑level analysis. We do not warrant the accuracy, completeness, or timeliness of any analysis or labelling and we do not monitor, moderate or verify the identity of any caller or sender.
4.2.3 The Alerts may not flag all scam calls and SMS and may occasionally flag legitimate calls and SMS.
4.2.4 Availability and performance of the Alerts may vary due to factors including but not limited to your device model, operating system, call presentation (e.g. private numbers), network conditions, and other technical factors. We may update detection policies, thresholds, and presentation of warnings to improve effectiveness from time to time without prior notice.
4.2.5 The Alerts are not designed for and must not be relied upon for emergency communications. Emergency calls and messages may not be tagged or treated differently by the Alerts.
4.2.6 We may suspend, modify or disable the Alerts at any time if needed to comply with applicable laws and regulations without prior notice and any liability.
4.2.7 Where the Alerts rely on third‑party information (such as threat intelligence, reputation lists, or analytics), we do not guarantee the accuracy or completeness of such third‑party information and are not liable for any errors or omissions in such information.
5. Disclaimer
5.1 We disclaim all liability in relation to the Service including but not limited to the availability, accessibility, timeliness, continuous and uninterrupted use of the Service or secure access to the Service.
5.2 We are not liable for any loss of profits, data, revenue, business or anticipated savings (whether direct or indirect, special or consequential) or for any other special or consequential loss or for anticipated savings of any nature or for any inconvenience that may arise directly or indirectly from or in connection with your use of, reliance on or inability to use the Service, including service interruptions or compatibility issues, or from any action you take in response to any call, message or communication, whether or not identified or flagged by the Service.
