TERMS AND CONDITIONS FOR U MOBILE GOVERNMENT EMPLOYEE PROGRAMME

1. Introduction

a. This U Mobile Government Employee Programme ("Campaign") is organised by U Mobile Sdn Bhd Registration No. 199101013657 (223969-U) ("U Mobile") and will commence on 23 October 2026 and end at 11.59 p.m. on 31 December 2026 ("Campaign Period").

b. By participating in this Campaign, you agree to be bound by these terms and conditions ("Terms and Conditions").

2. Campaign Eligibility

a. This Campaign is open to all employees of the Malaysian Government, including ministries, departments, agencies, statutory bodies, Government-Linked Companies (GLC) and other public sector organisations recognised by U Mobile, who:

1. Are currently employed;
2. Hold a valid staff ID, HRMIS record or company letter issued by their employer;
3. Sign up for an Eligible Product under a new registration, mobile number portability (MNP), renewal or prepaid to postpaid conversion; and
4. Are at least 18 years old at the time of sign-up ("Participants").

b. You are not eligible to participate in the Campaign if you:

1. Have any outstanding payments with us; and/or
2. Are commercial users and/or bulk subscribers.

c. Notwithstanding the above, you may be allowed to participate in the Campaign or enjoy the Offer subject to U Mobile’s absolute discretion.

d. You may participate in the Campaign by:

1. Submitting a register of interest (“ROI”) via the microsite at https://www.u.com.my/en/business/promotions/penjawat-awam ; or
2. Visiting a U Mobile Centre or registering at selected roadshows; or
3. Being contacted by the U Mobile Enterprise Outreach Channel team.

e. You are required to provide the following documentation for identification purposes during registration:

1. A valid MyKad; and
2. A valid staff ID, HR letter or company letter issued by their employer.

f. U Mobile reserves the right to verify the eligibility of Participants at any time.

g. U Mobile reserves the right to reject or disqualify any Participant who does not comply with these Terms and Conditions.

3. Eligible Products

The following products are eligible under this Campaign (“Eligible Products”):

a. Each Eligible Product is subject to its prevailing service-specific terms and conditions, including the applicable subscription fees, pricing, contract period and device availability.

b. U Mobile reserves the right to add, remove, replace or amend any of the Eligible Products under this Campaign.

c. The Offer is non-transferable, non-refundable and not exchangeable for cash.

d. This Offer is available for a limited time only, on a first come, first served basis, and while stocks last. U Mobile reserves the right to modify, suspend, or terminate the Offer at any time without prior notice.

4. Fulfilment

a. Subject to the fulfilment of the terms and conditions of this Campaign and successful subscription and activation to an Eligible Product, you will enjoy the Offer.

b. For ULTRA PPA33,

1. The rebate will be credited to your monthly bill (excluding applicable taxes) for a period of twelve (12) months. The rebate will be reflected in your monthly bill which can be viewed in the MyUMobile App. Upon expiry of the rebate period, the prevailing monthly subscription fee for the plan will apply.
2. The rebate shall be suspended for the duration of any suspension of the eligible line. Where the suspension is lifted within the twelve (12) months' rebate period, the rebate shall resume for the balance of the rebate period. No rebate shall accrue during the suspension period, and no make-up, backdated or replacement rebate shall be provided for such period.
3. The rebate shall immediately cease upon termination of the relevant line and any remaining rebate entitlement shall lapse.
4. U Mobile reserves the right to modify, suspend or discontinue the rebate programme at any time to meet business, operational or regulatory requirements. Any such change shall take effect from the date communicated by U Mobile.

c. Participants who successfully complete the sign-up process will receive a RM50 Touch 'n Go eWallet (TNGD) credit via WhatsApp in the second (2nd) month following the subscription date.

d. During the Commitment Period, you shall not:

1. Terminate, change or suspend your subscribed plan; or
2. Downgrade your subscribed plan to a lower rate plan.

e. If any of the events set out in Clause 4(d) occur:

1. Where you have subscribed to the ULTRA PPA33 plan, you will no longer be entitled to the applicable rebate, which will cease immediately. An early termination fee (ETF) will apply and is calculated as follows:
   ETF = (Monthly Fee / 30 days) x Remaining days
2. If you have subscribed to the ULTRA PPA66 device bundle, an early termination fee (ETF) will apply and is calculated as follows:
   ETF = (Recommended Retail Price - Upfront Price) x (Remaining months)

5. General

a. U Mobile’s decisions on any matter relating to this Campaign are final and binding on all participants. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile.

b. U Mobile may change any of these Terms and Conditions including terminating or suspending this Campaign and extending the Campaign Period. Any such change will be announced on our website. It is your responsibility to check these Terms and Conditions on our website and if you do not agree to any of the changes, you must immediately cease participation in the Campaign.

c. All devices are accepted entirely at your risk. To the fullest extent permitted by law, U Mobile shall not be liable for any loss, damage, costs, expenses, personal injury or loss of opportunity arising from or in connection with your participation in this Campaign. You agree to indemnify and hold U Mobile harmless against any claims arising from your breach of these Terms and Conditions.

d. By participating in the Campaign, you:

1. Consent to U Mobile collecting, recording, holding, storing, using and disclosing your personal information for purposes necessary or related to the administration of and participation in the Campaign; and
2. Consent to U Mobile disclosing or publishing your name, likeness and other relevant information for publicity, promotional, marketing, or other advertising purposes without compensation.

e. The subscription to and use of U Mobile’s Postpaid mobile services are subject to the General Postpaid Plan Terms and Conditions, the service-specific terms conditions for the Eligible Product and these Terms and Conditions. If the event of any inconsistency, the order of precedence shall be:

1. These Terms and Conditions;
2. The service-specific terms and conditions for the Eligible Product; and
3. General Postpaid Plan Terms and Conditions.

g. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. You agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.

Version: 23 October 2026

SM