Terms & Conditions

(Applicable to ULTRA Business WiFi Borneo 78 and ULTRA Business WiFi Borneo 68)

A. General

1. The following plans (collectively, the “Plan”) are available as stand-alone internet access services (“Service”):
2. • ULTRA Business WiFi Borneo 78
   • ULTRA Business WiFi Borneo 68

   You must comply with the Terms of Service of our Postpaid Service, our Privacy Notice and these additional terms and conditions (collectively, the “Terms”), all of which are available on www.u.com.my.

3. In the event of any conflicts or inconsistencies between these terms and conditions and the Terms of Service of our Postpaid Service, these terms shall prevail to the extent of the inconsistencies.
4. We may revise the Terms, the Service or our pricing without any liability. We may provide reasonable advance notice of such changes. You are advised to regularly check the Terms on our website. Your continued usage of the Service signifies your acceptance of the changes. If you do not agree to any of the changes, you must immediately terminate your subscription to the Service.

B. Service Description

1. The Plan is a data service only which provides access to the Internet. The Service is subject to 4G and 5G network availability and your own device capability. The Service is available only in Sabah, Sarawak and Labuan and at selected coverage areas. You can check service coverage at www.u.com.my.
2. The Plan is only applicable for domestic usage within Sabah, Sarawak and Labuan and will not be available when you are roaming overseas. The Service is not accessible outside these regions, including Peninsular Malaysia. Data consumption is counted in MB increments. Non-data use (voice, SMS/MMS, video calls, content subscription services, roaming and international call services) is not available in your Plan.
3. The Plan is applicable for hotspot and non-hotspot usage.
4. We may monitor your account to ensure you are complying with the Terms. We will investigate misuse of the Plan. If we find that you have misused the Plan, we may recover from you any costs of investigating the misuse and any compensation we are required to pay to regulators or other parties as a result of your misuse.
5. The bundled features applicable to the Plans are as follows: (a) ULTRA Business WiFi Borneo 78 – includes WebGuard and Unlimited Biz Apps. WebGuard and Unlimited Biz Apps are subject to the applicable terms and conditions set out below.

C. Eligibility

1. To qualify as an account holder, you must be an employee of selected organisations, a Malaysian citizen and at least 18 years old on the date of sign up under a corporate company (CC) account or a corporate individual (CI) account.
2. You are allowed to change your existing U Mobile Wireless Broadband (“WBB”) plan to the Plan, provided that you do not have any ongoing contract under your WBB plan. If you make all outstanding payments including any early termination fees under your existing WBB plan, you may subscribe to the Plan. Any unused data allowance or benefit from your existing WBB plan will be forfeited.
3. You are not eligible for the Plan if you have any outstanding payments with us.
4. U Mobile reserves the right to change the eligibility criteria for the Plan from time to time.

D. Deposit and Upfront Fee

1. For Foreign Individuals or Foreign Companies, a RM500 deposit is required for the Plan.
2. The Upfront Advance Fee (which is the amount equal to the Monthly Fee) is charged during registration. The Upfront Advance Fee will be used to offset against your first month’s bill; any remaining balance will be carried forward to your following month’s bill where you will then be required to pay the remaining balance.
3. If you have migrated from a WBB plan, you are required to make an Upfront Advance Fee payment upon registration of the Plan. The Upfront Advance Fee of your earlier WBB plan will be refunded to you upon settlement of all outstanding charges of the earlier WBB plan.

E. Monthly Fee

1. The pricing table under the Plan is set out on our website at www.u.com.my. If your pricing plan sets out a maximum amount of data that you can use to download and upload, any unused data allowance expires each month or day (depending on your data plan) and cannot be rolled over for use and will be forfeited.
2. Your first month data charges will be prorated. For the following month, your monthly data charges are payable for each full monthly billing period. If the Plan is terminated before the end of your billing cycle, your monthly data charges will be pro-rated.
3. You must pay the Monthly Fee in full even if you do not use the Plan to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on a monthly basis. “Monthly Fee” may be used interchangeably with “Access Fee” or “Monthly Access Fee” in www.u.com.my or in your bill.
4. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as stamp duty, service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority and will be borne by you.

F. Experience

1. Your actual download speed and data capacity based on your pricing plan vary and are affected, but not limited to, your distance from our 4G or 5G mobile network tower, the capacity of our mobile tower, the source of your download, your handset type and quality, your hardware and software and the general Internet traffic.
2. You are responsible for monitoring your own data use. Any usage meter which we make available for checking your data allowance balance is provided as a convenience to you. The usage shown in the usage meter is an indication only and is not the actual amount. Your actual usage will be recorded in your monthly bill. You may download the MyUMobile App or log in to BusinessCare Portal to view your data usage.
3. For full experience with the Plan, you must ensure your connected device is either 4G LTE capable device or 5G-ready device. Your use of the Service is dependent on the hardware and software that you use. We do not make any representation or warranty that our SIM or Service will be compatible with your hardware and software.

G. Disclaimer

1. We are not responsible for any Internet content that may be obtained via the Plan. You must ensure that the software you use with the Plan is properly licensed. You must not resell, share, or otherwise distribute the Plan to a third party.
2. The Service is provided on an “as-is” and “where-is” basis. We disclaim all liability in relation to the Service including but not limited to the availability, accessibility, timeliness, continuous and uninterrupted use of the Service or secured access to the Service.

H. Termination

1. The Service will continue until terminated by you (except where you have subscribed to an add-on data plan in which case the Plan continues until your data allowance expires or is used up, whichever occurs earlier) or until terminated by us according to the Terms.
2. You may contact your Enterprise Account Manager, call Customer Service via 018 388 1318 or walk-in to our service centres to request termination of the Plan.

Version: 30 March 2026​