Terms & Conditions

Table A

1. General
   1. ULTRA Business 45 plan (“ULTRA Business 45”) is available as a stand-alone service only. ULTRA Business 68 (“ULTRA Business 68”), ULTRA Business Reserve Pro (“ULTRA Business Reserve Pro”) and ULTRA Business Reserve Elite (“ULTRA Business Reserve Elite”) plans are available as a bundled service with a smartphone (“ULTRA Business 68 / ULTRA Business Reserve Pro / ULTRA Business Reserve Elite Device Bundle”) or as a stand-alone service. These Business Postpaid plans are supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Notice. These additional terms and conditions and any add-on services such as data booster or hotspot booster and data and voice roaming are governed by separate terms and conditions (collectively, the “Terms”), all of which are available on www.u.com.my.
   2. You can use ULTRA Business 45, ULTRA Business 68, ULTRA Business Reserve Pro, and ULTRA Business Reserve Elite plans via various devices which include but not limited to smartphones or tablets, except for routers, MiFi and USB dongle. We may from time to time change the device requirements for ULTRA Business 45, ULTRA Business 68, ULTRA Business Reserve Pro, and ULTRA Business Reserve Elite plans at our absolute discretion.
      
      The Plan(s): ULTRA Business 45, ULTRA Business 68, ULTRA Business Reserve Pro, and ULTRA Business Reserve Elite.
      You: Person(s) signing up for the ULTRA Business 45, ULTRA Business 68, ULTRA Business Reserve Pro, and ULTRA Business Reserve Elite
2. Voice & SMS
   1. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
   2. All voice minutes & SMS bundled shall be used strictly as part of normal everyday mobile voice & SMS usage for individual subscribers and not for commercial use. The Service shall not be:
      1. re-sold, rented or utilised in any other way;
      2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to- person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
      3. used for wholesale or for SIM boxing or aggregate minutes on our network;
      4. used in connection with a device, software or application which re-routes calls;
      5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other subscribers to access our network; or
      6. used for any other activity that U Mobile considers to be non-standard usage.
3. Data
   1. Peer-to-peer (P2P) usage for ULTRA Business 45, ULTRA Business 68, ULTRA Business Reserve Pro and ULTRA Business Reserve Elite is not available.
   2. ULTRA Business 45, ULTRA Business 68, ULTRA Business Reserve Pro and ULTRA Business Reserve Elite are subject to our Fair Usage Policy (FUP). Upon reaching the FUP limit, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed.
   3. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.
   4. Data is only applicable for domestic usage and will not be available when you are roaming overseas.
       
4. ULTRA Business Device SIM
   1. You must subscribe to a ULTRA Business Reserve Elite as a principal postpaid account holder to be eligible for ULTRA Business Device SIM plan.
   2. Data quota of your ULTRA Business Device SIM line(s) is drawn from the data bucket of your principal line.
   3. ULTRA Business Device SIM is subject to our Fair Usage Policy (FUP). Upon reaching the FUP limit of the principal line, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed.
   4. Peer-to-peer (P2P) usage for ULTRA Business Share is not available.
   5. Hotspot quota of your ULTRA Business Device SIM line(s) is drawn from the hotspot bucket of your principal line. After the hotspot quota from your mobile hotspot bucket is fully utilised, data speed will be managed.
       
5. U Mobile Prepaid upgrade to ULTRA Business postpaid plans
   If you are an existing U Mobile Prepaid customer and you switch to ULTRA Business 45, ULTRA Business 68, ULTRA Business Reserve Pro and ULTRA Business Reserve Elite, you may retain your phone number. Any content subscription services which were part of your previous Prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance which you were entitled to under the previous Prepaid plan will be forfeited. However, any credit remaining, up to a maximum value of RM150, may be carried over to your ULTRA Business 45, ULTRA Business 68, ULTRA Business Reserve Pro and ULTRA Business Reserve Elite to offset your subsequent bill payments. Any credit balance exceeding the sum of RM150 will be automatically forfeited.
   
6. Roaming
   
   

Table B

Version: 7 April 2026