{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 5, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003e\u003cspan\u003e\u003cspan class\u003d\"ui-provider ed bsq bbm bsr bss bst bsu bsv bsw bsx bsy bsz bta btb btc btd bte btf btg bth bti btj btk btl btm btn bto btp btq btr bts btt btu btv btw\"\u003e网店将在 1 月 30 日至 2 月 6 日进行维修。\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2026,"month":4,"day":27},"instant":{"seconds":1777219200,"nanos":0},"nowDate":"Apr 27, 2026, 12:00:00 AM","nowTime":"2026-04-27","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003e维修期间请前往\u003ca href\u003d\"/content/u-mobile/ch/personal/support/store-finder.html\" target\u003d\"_blank\"\u003e邻近的商店\u003c/a\u003e申请转台和签购配套，谢谢。\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2026,"month":4,"day":27},"instant":{"seconds":1777219200,"nanos":0},"nowDate":"Apr 27, 2026, 12:00:00 AM","nowTime":"2026-04-27","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/ch/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/ch/personal/search-results.html" }
U Mobile
手机配套
手机
宽频
数码生活
优惠
服务中心
ULTRA5G
我的户口

建议搜索

热门推荐

热门搜索

ULTRA后付
ULTRA后付

想找马来西亚最佳后付配套？立即探索ULTRA后付，畅享海量数据、漫游选项、ULTRA5G优先通行证及移动安全配套。

Data Plans
Data Plans

尽享No.1 ULTRA预付数据配套，无限流量、无任何限制、无速度上限。立即开通，体验真正无界的上网体验。
免费获赠两部5G手机
免费获赠两部5G手机

签购 ULTRA Family 即可享有高达 RM3,000 的节省!
第二部 Google Pixel 10仅需RM0
第二部 Google Pixel 10仅需RM0

购买 Google Pixel 10 Pro Fold 即可以 RM0 获赠 Pixel 10。指定 Google Pixel 型号更可享首 6 个月 RM0 优惠。
一价双享，爽拿两台手机
一价双享，爽拿两台手机

5G Android手机，买一送一！ 立即签购ULTRA Family 128，轻松入手旗舰手机，共享数据以及在超过 60个目的地畅享免费漫游。了解更多 详情。

无线宽频
无线宽频

尽享U Home 5G带来的光纤网速体验，并同时签购Samsung电视。此外，配备电竞级 5G 路由器，让您所有设备实现无缝连接。
手机配套
手机
宽频
数码生活
优惠
服务中心
ULTRA5G

常见问题

{ "searchResultPagePath": "/content/u-mobile/ch/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/ch/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox_copy.suggestions" }

搜索
{ "dropdownFaqProperties": [ { "title": "综合", "value": "general", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/general.html", "isGroupLabel": true, "childList": [ { "title": "移动号码携带 (MNP) ", "value": "mobile-number-portability-mnp", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/general/mobile-number-portability-mnp.html" }, { "title": "转换付费配套", "value": "change-rate-plan", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/general/change-rate-plan.html" }, { "title": "预付升级到后付", "value": "upgrade-prepaid-to-postpaid", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/general/upgrade-prepaid-to-postpaid.html" }, { "title": "了解您的账单（2024 新账单）", "value": "understanding-your-bill-new-bill-2024", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/general/understanding-your-bill-new-bill-2024.html" }, { "title": "申请电子发票", "value": "request-e-invoice", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/general/request-e-invoice.html" }, { "title": "MyDigital ID Self Registration", "value": "mydigital-id-self-registration", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/general/mydigital-id-self-registration.html" } ] }, { "title": "后付配套", "value": "postpaid", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "ULTRA Postpaid", "value": "ultra-postpaid", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/ultra-postpaid.html" }, { "title": "ULTRA Family", "value": "ultra-family", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/ultra-family.html" }, { "title": "ULTRA Postpaid Borneo", "value": "ultra-postpaid-borneo", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/ultra-postpaid-borneo.html" }, { "title": "ULTRA5G Trial", "value": "ultra5g-trial", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/ultra5g-trial.html" }, { "title": "ULTRA WatchShare ", "value": "ultra-watchshare", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/ultra-watchshare.html" }, { "title": "ULTRA Security Pro", "value": "ultra-security-pro", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/ultra-security-pro.html" }, { "title": "ULTRA Security", "value": "ultra-security-network", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/ultra-security-network.html" }, { "title": "U Family 128", "value": "u-family-128", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/u-family-128.html" }, { "title": "U Postpaid 38、 68 和 98​​", "value": "u-postpaid-38-68-98", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/u-postpaid-38-68-98.html" }, { "title": "U Postpaid 68 和 U Postpaid 98免费数据漫游和来电", "value": "u-postpaid-68-u-postpaid-98", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/u-postpaid-68-u-postpaid-98.html" }, { "title": "U Postpaid 38 (Lite) & U Postpaid 68 (Lite)", "value": "u-postpaid-38-lite-u-postpaid-68-lite", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/u-postpaid-38-lite-u-postpaid-68-lite.html" }, { "title": "U FamilyShare", "value": "u-familyshare", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/u-familyshare.html" }, { "title": "Postpaid Mobile Number Portability ", "value": "postpaid-mobile-number-portability", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/postpaid-mobile-number-portability.html" }, { "title": "U Mobile 后付配套退款", "value": "refund", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/refund.html" }, { "title": "Giler Unlimited GX55 后付配套", "value": "giler-unlimited-gx55", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/giler-unlimited-gx55.html" }, { "title": "U Postpaid™ 38", "value": "postpaid-38", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/postpaid-38.html" }, { "title": "Giler Unlimited GX68 后付配套", "value": "giler-unlimited-gx68", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/giler-unlimited-gx68.html" }, { "title": "Unlimited HERO P99 后付配套", "value": "unlimited-hero-p99", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/unlimited-hero-p99.html" }, { "title": "HERO Postpaid 后付配套", "value": "hero-postpaid", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/hero-postpaid.html" }, { "title": "HERO Plus 后付配套", "value": "hero-plus", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/hero-plus.html" }, { "title": "Unlimited HERO P139 后付配套", "value": "unlimited-hero-p139", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/unlimited-hero-p139.html" }, { "title": "U Postpaid套餐 Add-On ", "value": "u-postpaid-plans-add-ons", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/u-postpaid-plans-add-ons.html" }, { "title": "后付用户暂停服务政策修订版", "value": "revision-of-suspension-policy-for-postpaid-subscribers-", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/revision-of-suspension-policy-for-postpaid-subscribers-.html" }, { "title": "Roaming For U", "value": "roaming-for-u", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/roaming-for-u.html" }, { "title": "U WatchShare ", "value": "u-watchshare", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/u-watchshare.html" } ] }, { "title": "预付配套", "value": "prepaid", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid.html", "isGroupLabel": true, "childList": [ { "title": "ULTRA Prepaid Data Plans ", "value": "ultra-prepaid-data-plans", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/ultra-prepaid-data-plans.html" }, { "title": "ULTRA Prepaid Rate Plan", "value": "ultra-prepaid-rate-plan", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/ultra-prepaid-rate-plan.html" }, { "title": "ULTRA Prepaid Borneo", "value": "ultra-prepaid-borneo", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/ultra-prepaid-borneo.html" }, { "title": "ULTRA Prepaid IDD 20", "value": "ultra-prepaid-idd-20", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/ultra-prepaid-idd-20.html" }, { "title": "ULTRA5G Priority", "value": "ultra5g-priority", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/ultra5g-priority.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/hotspot-add-ons.html" }, { "title": "Pakej Rahmah Siswa", "value": "pakej-rahmah", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah.html" }, { "title": "5G 就绪预付配套", "value": "prepaid-5g-plan", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan.html" }, { "title": "U Prepaid 25, 35, 40 & 50", "value": "u-prepaid-plans", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/u-prepaid-plans.html" }, { "title": "5G 每日及每周配套", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans.html" }, { "title": "旅游配套", "value": "travellers-plan", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/travellers-plan.html" }, { "title": "启动高速体验2小时 与 24小时Add-Ons", "value": "ultra-speed", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/ultra-speed.html" }, { "title": "Data Booster 5配套", "value": "data-booster-5", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/data-booster-5.html" }, { "title": "预付自助注册", "value": "prepaid-self-registration", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/prepaid-self-registration.html" }, { "title": "预付加额", "value": "prepaid-top-up", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up.html" }, { "title": "CreditSOS服务", "value": "creditsos-service", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/creditsos-service.html" }, { "title": "预付帐户有效期延长服务", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "预付费用户资料验证活动", "value": "prepaid-data-verification-exercise", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise.html" }, { "title": "U Prepaid 配套附送国际直拨通话 BIDD1310 优惠", "value": "prepaid-u35-with-bidd1310-promo", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/prepaid-u35-with-bidd1310-promo.html" }, { "title": "Giler Unlimited GX38 和 GX43配套", "value": "giler-unlimited-gx38-gx43", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43.html" }, { "title": "Giler Unlimited GX30 & GX12配套", "value": "giler-unlimited-gx30-gx12", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12.html" }, { "title": "Giler Talk GT30配套", "value": "giler-talk-gt30", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30.html" }, { "title": "Unlimited Mobile Internet (UMI) 无限量移动网络", "value": "unlimited-mobile-internet-umi", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi.html" }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/epikkk-video3.html" }, { "title": "语音通话配套", "value": "voice-plans", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/voice-plans.html" }, { "title": "Unlimited FUNZ Prepaid Pack 配套", "value": "unlimited-funz-prepaid-pack", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack.html" }, { "title": " Unlimited Power Prepaid Pack配套", "value": "unlimited-power-prepaid-pack", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack.html" }, { "title": "新U Prepaid Pack预付配套", "value": "new-u-prepaid-pack", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack.html" }, { "title": "旧U Prepaid Pack预付配套", "value": "old-u-prepaid-pack", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack.html" } ] } ], "dropdownDefault": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid/ultra-security-network.html", "breadCrumbs": [ { "title": "常见问题", "url": "/content/u-mobile/ch/personal/support/faqs.html" }, { "title": "手机配套", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans.html" }, { "title": "后付配套", "url": "/content/u-mobile/ch/personal/support/faqs/mobile-plans/postpaid.html" } ] }

更多联系方式

无论是通过 MyUMobile App 还是社交媒体，都能快速便捷的联系我们。

​

MyUmobile App

MyUMobile App

通过 MyUMobile App联系我们。

立即下载
立即下载
Facebook

Facebook

通过FB Messenger留下您的信息。

现在留言
Instagram

Instagram

有疑问吗？请随时私信我们！

立即私信
{ "siteTheme": "theme-personal" }

Cookie 政策

我们使用 cookie 为您量身定制最相关的内容，从而为您带来我们网站上的最佳体验。单击“接受”，即表示您同意在您的设备上存储 cookie。查看我们的隐私声明以了解更多信息。

接受