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Creditshare is a service which enables Prepaid customers to request or transfer credit to another prepaid subscribers.
This service is available to U Mobile Prepaid customers only.
Active U Mobile Prepaid customers are eligible to make a credit transfer using this CreditShare service.
Active and inactive prepaid customers are eligible to receive credit.
Yes. You will be charged a RM0.50 service fee each time you make a credit transfer, and a RM0.20 service fee when you receive credit via this service.
Yes. You need to have a minimum credit balance of RM1 after transferring your credit and having the service fee deducted.
You can transfer or request the following:
The minimum transfer amount is RM1 and the maximum transfer amount is RM10.
You can transfer up to RM100 each month.
You may transfer credit up to 10 times per day.
You can make a credit transfer or request for credit via:
No, but you can request for credit via UMB, the MyUMobile App and U Mobile Self Care portal.
The CreditShare balance can be used to make local/IDD calls, send SMS messages and subscribe to data plans. However, you will be charged if you use SMS to subscribe to the CreditShare service while roaming. The charges depend on the roaming country and operator that you have selected. For the full list, please go to https://www.u.com.my/plans/roaming-idd/roaming-rates .
You will not be able to subscribe to U Data Roam if you have insufficient credit in your main credit balance, because U Data Roam charges can only be deducted from the main credit balance. For more information, please refer to https://www.u.com.my/plans/roaming-idd/udata-roam .
Yes, just dial *118*3*7*3# to use the service. Alternatively, you can subscribe via the MyUMobile App or the U Mobile Self Care portal, or ensure that you are roaming with our roaming partner.
Yes. Your account will become active for a period of time, depending on the amount of credit you receive. However, if you are on Unlimited Funz, you will not be able to enjoy free unlimited data for gaming, social and messaging apps. You can use it to make calls or buy top-ups.
Yes. Your account validity period will follow the longest validity. If you receive a credit transfer that gives you a greater validity period than your current remaining validity, then the new validity period will start from the date of the transfer and continue for the number of days that your credit transfer gives you. Otherwise, there will be no change in expiry date.
For example, your account is valid until 30 June. If you receive a RM5 credit transfer on 29 June, your new expiry date is 4 July.
Yes, just dial *118*3*7*3# to view your credit share balance.
You can also check your balance via the MyUMobile App and the U Mobile Self Care portal. There will be two types of credit balance shown:
No, this service is only available for U Mobile Prepaid customers.
You are allowed to transfer credit up to a maximum amount of RM100 or 10 times per day per number, whichever comes first.
Your CreditShare balance will be forfeited after you switch to another plan.
Your UMB may display your 5 most recent phone numbers from successful CreditShare transfers and requests. Simply choose the option to transfer or request for credit and select the phone number that you would like to perform a CreditShare transaction with from the list. You can also clear the numbers in the list by selecting “Clear List”.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!