Terms and Conditions ULTRA FOOTBALL FEST campaign

1. The ULTRA Football Fest Campaign (“Campaign”) is organised by U Mobile Sdn. Bhd Registration No. 199101013657 (223969-U) (“U Mobile”) which commences at 00:00:00 on 5 June 2026 and ends at 23:59:59 on 31 July 2026 (“Campaign Period”).

2. All entries received before or after the Campaign Period will be automatically disqualified.

3. By participating in this Campaign, you agree to be bound by the terms and conditions below (“Terms and Conditions”).

4. Campaign Eligibility

a. This Campaign is open to eligible new and existing U Mobile Prepaid, Postpaid and Broadband subscribers.  

b. U Mobile’s employees, agencies, partners, and their immediate family members are not allowed to participate in this Campaign.

c. U Mobile reserves the right to reject any entries or disqualify participants without assigning any reason.

d. Any consents, indemnities, agreement, undertakings, representations and warranties given under these Terms and Conditions by eligible participants who are below the age of 18 years old are deemed to have been given by their parents or guardians.

5. Campaign Mechanics

a. To participate in this Campaign, you are required to complete any of the following transactions during the Campaign Period:

You are not eligible to participate in this Campaign if you:

i. Switch from Postpaid to Prepaid; or

ii. Upgrade from ULTRA Postpaid Lite to ULTRA Postpaid; or

ii. Perform re-connection of service; or

iv. Perform transfer of ownership of your plan.

b. No entry forms are required. You will be entitled to one (1) entry for each of the completed tasks as stipulated in Clause 5(a) (“Eligible Entries”).

6. Prizes

a. The winners will be entitled to receive the Mega Grand Prize, Grand Prizes, First Prizes, Second Prizes and Third Prizes (collectively “Prizes”) as specified in the following Table:

b.  Selection of Winner  

At the end of the Campaign Period, six hundred and fifty-five (655) shortlisted participants will be selected as follows:

i. The total number of Eligible Entries throughout the Campaign Period will be divided by six hundred and fifty-five (655).

Example: If the total number of Eligible Entries is 65,500, the calculation will be: 65,500 ÷ 655 = 100.

The 100^th participant with Eligible Entry will be shortlisted for the Mega Grand Prize.

The 200^th, 300^th, 400^th and 500^th participants with Eligible Entries will be shortlisted for the Grand Prize

The 600^th, 700^th up to 5,500^th participants with Eligible Entries will be shortlisted for the 1^st Prize.

The 5,600^th,5700^th up to 15,500^th participants with Eligible Entries will be shortlisted for the 2^nd Prize

The 15,600^th, 15,700^th up to 65,500^th participants with Eligible Entries will be shortlisted for the 3^rd Prize

(Note: In the event the calculation results in a decimal number, it will be rounded down. For example, if the total Eligible Entries is 65400.

65,600 ÷ 655 = 100.15. 100.15 will be rounded down to 100).

ii. In addition to the selection method set out above, the shortlisted participants are required to answer one (1) question posed by U Mobile correctly to win the prizes. If the question is not answered correctly after three (3) attempts, or if U Mobile is unable to contact the shortlisted participant after three (3) voice call attempts, the shortlisted participant will be disqualified and the next shortlisted participant will be contacted.

iii. The winner be selected on 1 September 2026 or any other date(s) as notified by U Mobile.

For the purpose of winner selection, eligible participants are subject to the following conditions:

1. Your Postpaid, Prepaid or Broadband account status must be active during the Campaign Period and until the issuance of Prizes; and

2. For Prepaid, eligible winners must be on ULTRA Prepaid rate plan; or

3. For Postpaid, eligible winners must be on an ULTRA Postpaid principal plan and have no overdue payments with U Mobile; or

4. For Broadband, eligible winners must have no overdue payments with U Mobile

Each participant is entitled to only win one (1) prize throughout the entire Campaign Period.

c.  For Mega Grand Prize

i. The winner shall be entitled to a travel package for four (4) persons with a total value of up to RM250,000 (“Mega Grand Prize”).

ii. Partial redemption of the Mega Grand Prize is not allowed and must be utilized in a single travel itinerary.

iii. The winner may select a destination from a list of pre-approved travel destinations as determined by U Mobile, subject to availability and any applicable terms stupulated by U Mobile’s appointed travel agency.

iv. All travelling reservation must be confirmed by the winner by 31 December 2026, and travel must be completed no later than 31 December 2027. No further extension is allowed.

v. All travel arrangements must be made only through U Mobile’s appointed travel agency. No third-party or self-arranged bookings will be allowed.

vi. The Mega Grand Prize consists of the components (e.g. flights, accommodation, and selected activities) which are determined by U Mobile at its sole discretion only. Any costs incurred by the winner which exceed of RM250,000 shall be fully borne by the winner. All other costs and expenses, including but not limited to personal expenses, travel insurance, visa fees, applicable taxes, and any additional charges, shall be solely borne by the winner.

vii. U Mobile shall not be responsible or liable for any injury, illness, loss, accident, delay, damage, or other claims arising from or in connection with the winner’s use of the Mega Grand Prize or participation in the travel experience.

viii.The winner and all travel companions must possess valid passports with a minimum validity of six (6) months from the date of travel, as well as all required visas and travel documents. Failure to comply with these requirements may result in forfeiture of the Mega Grand Prize, without any compensation or replacement.

ix. The fulfilment of the Mega Grand Prize is subject to prevailing travel conditions, government regulations, and restrictions in the destination country/countries. In the event of travel disruptions or circumstances beyond U Mobile’s reasonable control, including but not limited to natural disasters, pandemics, acts of government, war, civil unrest, airline disruptions, or other force majeure events, U Mobile reserves the right, at its sole discretion, to:

a. Amend or reschedule the travel itinerary;

b. Substitute components of the Mega Grand Prize with items of similar value; or

c. Postpone the travel period, subject to availability and agreement with the appointed travel agency. U Mobile shall not be liable for any delay, cancellation, loss, injury, damage, or inconvenience arising from such events or circumstances.

x. No compensation, cash reimbursement, or replacement prizes will be provided to the winner for any unused portion of the Mega Grand Prize due to travel disruptions, personal circumstances, requested itinerary changes, or failure to utilise the Mega Grand Prize within the stipulated travel period. Once the travel itinerary has been confirmed and accepted by the winner, no further amendments shall be permitted, unless otherwise determined by U Mobile. Any additional costs arising from requested changes, including but not limited to rebooking fees, accommodation extensions, or alternative travel arrangements, shall be borne solely by the winner. U Mobile shall not be responsible for any such additional costs incurred.

d. For Grand Prizes

i. The Grand Prize consists of a home makeover package which includes the following:

·       One (1) 100” Samsung LED TV;

·       One (1) Samsung soundbar;

·       One (1) Samsung air conditioner;

·       One (1) Samsung refrigerator;

·       One (1) Samsung robot vacuum; and

·       One (1) Samsung washer dryer

ii. The specific models, specifications, and retail value of the items are subject to  U Mobile’s sole discretion and are subject to availability. U Mobile reserves the right to substitute any item with another of similar value without prior notice.

iii. Delivery and installation (where applicable) will be arranged by U Mobile and its appointed vendor. Additional charges may apply for locations outside standard service coverage areas, which shall be borne by the winner.

iv. U Mobile and its appointed vendor shall not be responsible for any damage to property arising from installation works.

v. All products are subject to the manufacturer’s warranty terms and conditions. U Mobile does not provide any additional warranty beyond that offered by the manufacturer.

vi. U Mobile shall not be liable for any loss, damage, or injury arising from the use of the products after delivery and installation.

e. U Mobile will notify the winners via phone call and will also issue a notification letter to the winners (“Notification Letter”). U Mobile reserves the right to disqualify and select another shortlisted participant if the winner is unable to be contacted. U Mobile may use any other method or medium it deems fit to notify the winners.

f. The winners will be required to collect the Prizes at a designated venue within a period to be notified by U Mobile, failing which U Mobile reserves the right to forfeit the Prizes. Any winner whose Prizes have been forfeited will not be entitled to any payment or compensation.

g. The winners must bear all the expenses relating to the collection of the Prizes or attending a Prize giving ceremony (if required) including travelling and transportation expenses. If the winner is unable to collect the Prize or attend the prize giving ceremony personally, the winner may appoint a representative to collect the Prize or attend the Prize giving ceremony on the winner’s behalf by producing the Notification Letter and a letter of authorization containing the representative’s details. The photocopy NRIC/passport (front and back) of the authorized person must also be produced upon collection of the Prize for verification purposes. Failure to collect the Prizes or attend the prize-giving ceremony will result in forfeiture of Prizes and the winners will be re-selected.

             h. U Mobile reserves the right to disqualify the winners at its sole discretion, (i) if there is any inconsistency between the data submitted upon the collection of Prizes and the data recorded in U Mobile’s system, and (ii) in the event of fraudulent conduct.

i. The Prizes are given on an "as is" basis and are not transferable, non-refundable or exchangeable for cash, credit or any other items whether in full or in part. U Mobile makes no warranties express or implied, on the quality, merchantability or fitness for a particular purpose of the Prizes. U Mobile reserves the right to substitute the Prizes with a voucher or an item of similar value at any time without prior notice.

k. The Prizes cannot be combined with any other offers, promotions, or discounts.

7. General

a. U Mobile’s decisions on any matter relating to this Campaign are final and binding on all participants. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile.

b. U Mobile may change any of these Terms and Conditions including terminating or suspending this Campaign and extending the Campaign Period. Any such change will be announced on our website. It is the participant’s responsibility to check these Terms and Conditions on our website and if the participants do not agree to any of the changes, they must immediately cease participation in the Campaign.

c. All Prizes are accepted entirely at the risk of the participants. To the extent permitted by law, U Mobile excludes all liability in connection with this Campaign. All participants agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury, for loss or damage (including loss of opportunity) or breach of any of these Terms and Conditions; whether direct or indirect, special or consequential arising out of participation in this Campaign.

d. By participating in the Campaign, all participants:

i. Consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Campaign; and

ii. Consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing or advertising materials; and grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.

e. The subscription and use of U Mobile’s Postpaid and Prepaid mobile and Broadband services are subject to U Mobile’s standard Postpaid, Prepaid and Broadband Terms and Condition and where applicable, these Terms and Conditions. If there is any conflict between these Terms and Conditions,  and the Postpaid, Prepaid and Broadband Terms and Conditions, the conflict will be resolved in the following order:

a, The Postpaid, Prepaid and Broadband Terms and Conditions.

b, These Terms and Conditions.

f. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.

Version: 05 June 2026