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Terms & Conditions

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{ "dropdownFaqProperties": [ { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "Android with HERO Postpaid Plan", "value": "android-with-hero-postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/android-with-hero-postpaid-plan.html" }, { "title": "Game-Onz™", "value": "game-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/game-onz.html" }, { "title": "Booster Add On ", "value": "booster-add-on", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/booster-add-on.html" }, { "title": "App-Onz™", "value": "app-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/app-onz.html" }, { "title": "Auto Debit ", "value": "auto-debit", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/auto-debit.html" }, { "title": "Billing With AirAsia WiFi ", "value": "billing-with-airasia-wifi", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/billing-with-airasia-wifi.html" }, { "title": "Giler Unlimited GX50", "value": "giler-unlimited-gx50", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/giler-unlimited-gx50.html" }, { "title": "Giler Unlimited GX68", "value": "giler-unlimited-gx68", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/giler-unlimited-gx68.html" }, { "title": "HERO Postpaid Plans", "value": "hero-postpaid-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/hero-postpaid-plans.html" }, { "title": "Music-Onz™", "value": "music-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/music-onz.html" }, { "title": "Online Bill Payment Service", "value": "online-bill-payment-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-bill-payment-service.html" }, { "title": "International Roaming Charges ", "value": "international-roaming-charges", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/international-roaming-charges.html" }, { "title": "HERO Postpaid Enterprise Plans", "value": "hero-postpaid-enterprise-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/hero-postpaid-enterprise-plans.html" }, { "title": "Online Store Term of Use", "value": "online-store-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-store-term-of-use.html" }, { "title": "Postpaid - Voice & Data Plans", "value": "postpaid-voice-and-data-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-voice-and-data-plans.html" }, { "title": "Postpaid - U98 Plan", "value": "postpaid-u98-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u98-plan.html" }, { "title": "Postpaid - U68 Plan", "value": "postpaid-u68-plan", "url": 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"VoLTE", "value": "volte", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/volte.html" }, { "title": "WeChat Go", "value": "wechat-go", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/wechat-go.html" }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/wifi-calling.html" }, { "title": "Postpaid - U38 Plan", "value": "postpaid-u38-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u38-plan.html" } ] }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid.html", "isGroupLabel": true, "childList": [ { "title": "Combo Indonesia", "value": "combo-indonesia", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/combo-indonesia.html" }, { "title": "CreditSOS RAYA Campaign", "value": "creditsos-raya-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditsos-raya-campaign.html" }, { "title": "Combo Indonesia (Indonesian)", "value": "combo-indonesia-indonesian", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/combo-indonesia-indonesian.html" }, { "title": "CreditShare", "value": "creditshare", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditshare.html" }, { "title": "Direct Carrier Billing", "value": "direct-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/direct-carrier-billing.html" }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/epikkk-video3.html" }, { "title": "CreditSOS Service", "value": "creditsos-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditsos-service.html" }, { "title": "Giler Bagi Lebih GX50 Promo", "value": "giler-bagi-lebih-gx50-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-bagi-lebih-gx50-promo.html" }, { "title": "Giler Unlimited GX12, GX30 & GX38", "value": "giler-unlimited-gx12-gx30-gx38", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-unlimited-gx12-gx30-gx38.html" }, { "title": "Giler Unlimited Prepaid -இன் விதிகள் மற்றும் நிபந்தனைகள்", "value": "terms-and-conditions-of-giler-unlimited-prepaid-tamil", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/terms-and-conditions-of-giler-unlimited-prepaid-tamil.html" }, { "title": "GX30 नियम तथा शर्तहरू", "value": "gx30-terms-and-conditions-nepali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/gx30-terms-and-conditions-nepali.html" }, { "title": "Giler Unlimited Prepaid नियम तथा शर्तहरू", "value": "giler-unlimited-prepaid-terms-and-conditions-normal-nepali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-unlimited-prepaid-terms-and-conditions-normal-nepali.html" }, { "title": "Giler အကန္႔အသတ္မဲ့ ေငြႀကိဳေပး သတ္မွတ္ခ်က္ႏွင့္ စည္းကမ္းမ်ား", "value": "giler-unlimited-prepaid-terms-and-conditions-burmese", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-unlimited-prepaid-terms-and-conditions-burmese.html" }, { "title": "GX30 এর শর্তাবলি", "value": "terms-of-gx30-bengali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/terms-of-gx30-bengali.html" }, { "title": "GX30 விதிகள் மற்றும் நிபந்தனைகள்", "value": "gx30-terms-and-conditions-tamil", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/gx30-terms-and-conditions-tamil.html" }, { "title": "New Prepaid Plan", "value": "new-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/new-prepaid-plan.html" }, { "title": "GX30 သတ္မွတ္ခ်က္ႏွင့္ အေျခအေနမ်ား", "value": "gx30-terms-and-conditions-burmese", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/gx30-terms-and-conditions-burmese.html" }, { "title": "Old Prepaid Plan", "value": "old-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/old-prepaid-plan.html" }, { "title": "Power Prepaid Plan", "value": "power-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/power-prepaid-plan.html" }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "Paket Prabayar Unlimited POWER", "value": "paket-prabayar-unlimited-power", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/paket-prabayar-unlimited-power.html" }, { "title": "Prepaid Daily & Weekly Data Plans", "value": "prepaid-daily-and-weekly-data-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-daily-and-weekly-data-plans.html" }, { "title": "Prepaid Daily Data Plans এর শর্তাবলী ", "value": "terms-of-prepaid-daily-data-plans-bengali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/terms-of-prepaid-daily-data-plans-bengali.html" }, { "title": "Prepaid Daily Data Plans नियम तथा शर्तहरू", "value": "prepaid-daily-data-plans-terms-and-conditions-nepali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-daily-data-plans-terms-and-conditions-nepali.html" }, { "title": "Prepaid Free Calls", "value": "prepaid-free-calls", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-free-calls.html" }, { "title": "Prepaid iPlan", "value": "prepaid-iplan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-iplan.html" }, { "title": "Prepaid Plan", "value": "prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-plan.html" }, { "title": "Prepaid Top Up", "value": "prepaid-top-up", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-top-up.html" }, { "title": "S&K Paket Data Prabayar Harian", "value": "s-and-k-paket-data-prabayar-harian-indonesian", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/s-and-k-paket-data-prabayar-harian-indonesian.html" }, { "title": "Syarat dan Ketentuan GX30", "value": "syarat-dan-ketentuan-gx30-indonesian", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/syarat-dan-ketentuan-gx30-indonesian.html" }, { "title": "Subscription of U Mobile’s Prepaid Plans via Online Channel", "value": "subscription-of-u-mobiles-prepaid-plans-via-online-channel", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/subscription-of-u-mobiles-prepaid-plans-via-online-channel.html" }, { "title": "Syarat dan Ketentuan Paket Unlimited Funz Prepaid", "value": "syarat-dan-ketentuan-paket-unlimited-funz-prepaid-indonesian", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/syarat-dan-ketentuan-paket-unlimited-funz-prepaid-indonesian.html" }, { "title": "Syarat dan Ketentuan Giler Unlimited Prepaid", "value": "syarat-dan-ketentuan-giler-unlimited-prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/syarat-dan-ketentuan-giler-unlimited-prepaid.html" }, { "title": "U Mobile Prepaid Self Registration", "value": "u-mobile-prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/u-mobile-prepaid-self-registration.html" }, { "title": "Traveller SIM Pack", "value": "traveller-sim-pack", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/traveller-sim-pack.html" }, { "title": "Unlimited Funz Prepaid Plan नियम तथा शर्तहरू", "value": "unlimited-funz-prepaid-plan-nepali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan-nepali.html" }, { "title": "Unlimited Funz Prepaid Plan and RM30 Top-Up (Exclusive on Online Store Only)", "value": "unlimited-funz-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only.html" }, { "title": "Unlimited FUNZ Prepaid Plan", "value": "unlimited-funz-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan.html" }, { "title": "U Mobile Prepaid Self Registration (BM)", "value": "u-mobile-prepaid-self-registration-bm", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/u-mobile-prepaid-self-registration-bm.html" }, { "title": "Unlimited Funz Prepaid Plan စည္းကမ္းႏွင့္ သတ္မွတ္ခ်က္မ်ား", "value": "unlimited-funz-prepaid-plan-burmese", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan-burmese.html" }, { "title": "Unlimited Funz Prepaid Plan-এর শর্তাবলী", "value": "unlimited-funz-prepaid-plan-bengali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan-bengali.html" }, { "title": "Unlimited Funz Prepaid پلان کی شرائط و ضوابط", "value": "unlimited-funz-prepaid-plan-urdu", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan-urdu.html" }, { "title": "Unlimited Power Prepaid Plan", "value": "unlimited-power-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan.html" }, { "title": "Unlimited Power Prepaid Plan and RM30 Top-Up (Exclusive on Online Store Only)", "value": "unlimited-power-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only.html" }, { "title": "پری پیڈ ڈیلی ڈیٹا پلان کی شرائط و ضوابط۔ ", "value": "terms-and-conditions-of-prepaid-daily-data-plans-urdu", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/terms-and-conditions-of-prepaid-daily-data-plans-urdu.html" }, { "title": "گیلر لا محدود پری پیڈ شرائط و ضوابط۔", "value": "giler-unlimited-prepaid-terms-and-conditions-urdu", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-unlimited-prepaid-terms-and-conditions-urdu.html" }, { "title": "असीमित पावर प्रीपेड योजना ", "value": "unlimited-power-prepaid-plan-nepali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan-nepali.html" }, { "title": "प्रिपेड दैनिक तथा साप्ताहिक डाटा योजना", "value": "prepaid-daily-and-weekly-data-plan-nepali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-daily-and-weekly-data-plan-nepali.html" }, { "title": "असीमित मोबाइल इन्टरनेट (बारम्बार सोधिने प्रश्न)", "value": "unlimited-mobile-internet-frequently-asked-questions-nepali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-mobile-internet-frequently-asked-questions-nepali.html" }, { "title": "আনলিমিটেড পাওয়ার প্রিপেড প্ল্যান", "value": "unlimited-power-prepaid-plan-bengali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan-bengali.html" }, { "title": "প্রিপেড প্রাত্যহিক ও সাপ্তাহিক ডেটা প্ল্যান সমূহ", "value": "prepaid-daily-and-weekly-data-plans-bengali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-daily-and-weekly-data-plans-bengali.html" }, { "title": "আনলিমিটেড মোবাইল ইন্টারনেট", "value": "unlimited-mobile-internet-bengali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-mobile-internet-bengali.html" }, { "title": "எல்லையற்ற நடமாடும் இணையம்", "value": "infinite-mobile-internet-tamil", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/infinite-mobile-internet-tamil.html" }, { "title": "தினசரி & வாராந்திர பிரிபெய்ட் திட்டங்கள்", "value": "daily-and-weekly-prepaid-plans-tamil", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/daily-and-weekly-prepaid-plans-tamil.html" }, { "title": "எல்லையற்ற POWER Prepaid திட்டம்", "value": "unlimited-power-prepaid-plan-tamil", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan-tamil.html" }, { "title": "எல்லையற்ற Funz Prepaid திட்டம் விதிமுறைகளும் நிபந்தனைகளும்", "value": "infinite-funz-prepaid-plan-terms-and-conditions-tamil", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/infinite-funz-prepaid-plan-terms-and-conditions-tamil.html" }, { "title": "விதிமுறைகள் மற்றும் நிபந்தனைகள் தினசரி பிரிபெய்ட் இணைய திட்டம்", "value": "terms-and-conditions-daily-prepaid-internet-plan-tamil", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/terms-and-conditions-daily-prepaid-internet-plan-tamil.html" }, { "title": "အကန္႔အသတ္မ့ဲ မိုဘိုင္းအင္တာနက္", "value": "unlimited-mobile-internet-burmese", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-mobile-internet-burmese.html" }, { "title": "ေငြႀကိဳေပး ေန႔စဥ္ ေဒတာ အစီအစဥ္မ်ား စည္းကမ္းႏွင့္ သတ္မွတ္ခ်က္မ်ား", "value": "prepaid-daily-data-plans-terms-and-conditions-burmese", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-daily-data-plans-terms-and-conditions-burmese.html" }, { "title": "ေန႔စဥ္ႏွင့္ အပတ္စဥ္ ႀကိဳတင္ေငြျဖည့္မႈ ေဒတာ အစီအစဥ္မ်ား", "value": "daily-and-weekly-prepaid-data-plans-burmese", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/daily-and-weekly-prepaid-data-plans-burmese.html" }, { "title": "အကန္႕အသတ္မဲ့ ပါဝါ ႀကိဳတင္ေငြျဖည့္ အစီအစဥ္", "value": "unlimited-power-prepaid-plan-burmese", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan-burmese.html" }, { "title": "Giler Unlimited Prepaid-এর শর্তাবলী", "value": "terms-of-giler-unlimited-prepaid-bengali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/terms-of-giler-unlimited-prepaid-bengali.html" }, { "title": "V20 and V30", "value": "v20-and-v30", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/v20-and-v30.html" }, { "title": "PREPAID RELOAD CAMPAIGN", "value": "prepaid-reload-campaign-dec-2021", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-reload-campaign-dec-2021.html" }, { "title": "PREPAID GILER TOP UP PROMO CAMPAIGN", "value": "prepaid-giler-topup-dec-2021", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-giler-topup-dec-2021.html" }, { "title": "CreditSOS Year End Campaign 2021", "value": "creditsos-yearend-campaign-2021", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditsos-yearend-campaign-2021.html" } ] }, { "title": "Promotion", "value": "promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion.html", "isGroupLabel": true, "childList": [ { "title": "BIRTHDAY CAMPAIGN", "value": "birthday-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/birthday-campaign.html" }, { "title": "iPhone Giveaway ", "value": "iphone-giveaway", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/iphone-giveaway.html" }, { "title": "Giler Thursday ", "value": "giler-thursday", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/giler-thursday.html" }, { "title": "PREPAID GILER TOP UP PROMO CAMPAIGN", "value": "prepaid-giler-top-up-promo-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/prepaid-giler-top-up-promo-campaign.html" }, { "title": "Kempen Pulangan Tunai 100% Pelan Prabayar melalui Pembayaran Alternatif Terma dan Syarat", "value": "kempen-pulangan-tunai-100-pelan-prabayar-melalaui-pembayaran-alternatif-terma-dan-syarat", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/kempen-pulangan-tunai-100-pelan-prabayar-melalaui-pembayaran-alternatif-terma-dan-syarat.html" }, { "title": "Cash Back For a Year Reload Campaign", "value": "cashback-for-a-year-reload-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/cashback-for-a-year-reload-campaign.html" }, { "title": "PREPAID HIGH AND LOW RELOAD CAMPAIGN", "value": "prepaid-high-and-low-reload-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/prepaid-high-and-low-reload-campaign.html" }, { "title": "Spend & Win with Digital Services", "value": "spend-and-win-with-digital-services", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/spend-and-win-with-digital-services.html" }, { "title": "UM Biz Value+ Android Promotion", "value": "u-mobile-biz-value-plus-android-promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/u-mobile-biz-value-plus-android-promotion.html" }, { "title": "Value+ Android Promotion", "value": "value-plus-android-promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/value-plus-android-promotion.html" }, { "title": "UM Biz Value+ iPhone Promotion", "value": "u-mobile-biz-value-plus-iphone-promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/u-mobile-biz-value-plus-iphone-promotion.html" }, { "title": "Value+ iPhone Promotion", "value": "value-plus-iphone-promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/value-plus-iphone-promotion.html" }, { "title": "Oh My Gold Giveaway", "value": "oh-my-gold-giveaway", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/oh-my-gold-giveaway.html" }, { "title": "Maybank Prepaid Reload Promo", "value": "maybank-prepaid-reload-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/maybank-prepaid-reload-promo.html" }, { "title": "#UMobileMYDuet Contest ", "value": "u-mobile-my-duet-contest", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/u-mobile-my-duet-contest.html" }, { "title": "#UMobileERADuet Contest ", "value": "u-mobile-era-duet-contest", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/u-mobile-era-duet-contest.html" } ] }, { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/terms-conditions/general.html", "isGroupLabel": true, "childList": [ { "title": "Free Video Streaming ", "value": "free-video-streaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/free-video-streaming.html" }, { "title": "Roam-Onz™", "value": "roam-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/roam-onz.html" }, { "title": "eSIM", "value": "esim", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/esim.html" }, { "title": "Giler Unlimited Online MNP Promo", "value": "giler-unlimited-online-mnp-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/giler-unlimited-online-mnp-promo.html" }, { "title": "Roam-Onz Global™", "value": "roam-onz-global", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/roam-onz-global.html" }, { "title": "U Data Roam 10 and U Data Roam 36", "value": "u-data-roam-10-and-u-data-roam-36", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/u-data-roam-10-and-u-data-roam-36.html" }, { "title": "U Website Term of Use", "value": "u-website-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/u-website-term-of-use.html" }, { "title": "Upgrade Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/upgrade-prepaid-to-postpaid.html" }, { "title": "UPackage for Android", "value": "upackage-for-android", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/upackage-for-android.html" }, { "title": "iPhone with UPackage", "value": "iphone-with-upackage", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/iphone-with-upackage.html" } ] }, { "title": "Others", "value": "others", "url": "/content/u-mobile/en/personal/support/terms-conditions/others.html", "isGroupLabel": true, "childList": [ { "title": "Express Delivery Terms of Use ", "value": "express-delivery-terms-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/express-delivery-terms-of-use.html" }, { "title": "FREE WiFi at PPR", "value": "free-wifi-at-ppr", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/free-wifi-at-ppr.html" }, { "title": "Digital Week Campaign", "value": "digital-week-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/digital-week-campaign.html" }, { "title": "Free High Speed Data and Free Calls to CPRC Hotlines", "value": "free-high-speed-data-and-free-calls-to-cprc-hotlines", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/free-high-speed-data-and-free-calls-to-cprc-hotlines.html" }, { "title": "Google Play", "value": "google-play", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/google-play.html" }, { "title": "iTunes®, Apple Music® and App Store®", "value": "itunes-apple-music-and-app-store", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/itunes-apple-music-and-app-store.html" }, { "title": "Notis Privasi", "value": "notis-privasi", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/notis-privasi.html" }, { "title": "Pembayaran UMC", "value": "pembayaran-umc", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/pembayaran-umc.html" }, { "title": "Ultimate Device Plan", "value": "ultimate-device-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/ultimate-device-plan.html" }, { "title": "Privacy Notice", "value": "privacy-notice", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/privacy-notice.html" }, { "title": "Anti-Corruption Policy", "value": "anti-corruption-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/anti-corruption-policy.html" }, { "title": "Policy Statement on Anti-Corruption Policy", "value": "policy-statement-on-anti-corruption-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/policy-statement-on-anti-corruption-policy.html" }, { "title": "Business Partner Code of Conduct", "value": "business-partner-code-of-conduct", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/business-partner-code-of-conduct.html" }, { "title": "Reference Access Offer", "value": "reference-access-offer", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/reference-access-offer.html" }, { "title": "Whistleblower Policy", "value": "whistleblower-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/whistleblower-policy.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband.html", "isGroupLabel": true, "childList": [ { "title": "UMI20, 30, 38, & 50", "value": "u-mobile-internet-20-30-and-50", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-mobile-internet-20-30-and-50.html" }, { "title": "Giler Talk GT30 ", "value": "giler-talk-gt30", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/giler-talk-gt30.html" }, { "title": "Wireless Broadband", "value": "wireless-broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/wireless-broadband.html" }, { "title": "Unlimited Mobile Internet", "value": "unlimited-mobile-internet", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/unlimited-mobile-internet.html" }, { "title": "Wireless Broadband Postpaid", "value": "wireless-broadband-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/wireless-broadband-postpaid.html" } ] }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign.html", "isGroupLabel": true, "childList": [ { "title": "Jaringan Prihatin 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"carrier-billing-for-golife-insurance-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/carrier-billing-for-golife-insurance-plans.html" }, { "title": "CreditSOS MERDEKA Campaign", "value": "creditsos-merdeka-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/creditsos-merdeka-campaign.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/terms-conditions/general/upackage-for-android.html", "breadCrumbs": [ { "title": "Terms & Conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html" }, { "title": "General", "url": "/content/u-mobile/en/personal/support/terms-conditions/general.html" } ] }

U Mobile UPackage is a promotional package consisting of the Service, with the Android device to be purchased via a 0% interest instalment payment plan offered by U Mobile. If you subscribe to UPackage, the Terms and these additional terms and conditions will apply. The rate plans offered under UPackage for Android are P99 and P139 Postpaid plans.


1. Eligibility

 

a. UPackage is available to the following customers who are 22 years of age at the date of registration of UPackage:

 

a. new customers who port in from other service providers:

 

i. with no outstanding payment shown in their Postpaid bill for the past 3 months or more; and

 

ii. have spent a minimum of RM70 per month on their Postpaid lines for 3 consecutive months prior to the date the customer port in from other service providers; or

 

b. existing U Mobile customers selected by U Mobile at its absolute discretion, from time to time.

 

b. If you are in category (b) and wish to switch to UPackage, your existing rate plan will be automatically terminated as at the date of our acceptance of your subscription and you are liable for any charges due to the termination of your existing rate plan. You must fully settle all outstanding charges under your existing rate plan before you can proceed with the UPackage registration.


c. Each customer (with one NRIC) will only be entitled to subscribe to one (1) UPackage. Only Malaysians are eligible to subscribe to UPackage. 

 

2. Duration

 

The duration of the instalment payment plan is twenty four (24) months from the date of activation of U Package (“Subsidy Period”), depending on the device model selected.


3. Price and Payment

 

a. By subscribing to UPackage, you will enjoy one (1) unit of Android at a subsidized price depending on your selection of the rate plan, Android model and capacity.

 

b. Prices for Android devices which are bundled with UPackage and Postpaid plans are set out in https://www.u.com.my/devices/device-with-plan/upackage-android.


 

c. You are required to remit an upfront payment upon registration of the UPackage depending on the Android model purchased.

 

d. You will pay consecutive monthly payments (“Monthly Device Fee”) during the Subsidy Period which will appear as a charge in your monthly bill.

 

4. Ownership

Title, interest and ownership in the device will pass to you only upon full payment of all Monthly Device Fees.

 

5. Termination and Suspension

If you terminate or if we terminate your UPackage due to your default or if you downgrade your rate plan before the expiry of the Subsidy Period, you are required to pay U Mobile the outstanding Monthly Device Fees, as determined by U Mobile as set out below:

Balance charges = U Mobile Selling Price as shown in Table A below (without UPackage subsidy) – total instalment fees paid

Example: If you have purchased the Razer Phone 2 with Postpaid P99 and terminate in Month 7, with U Mobile Selling Price is RM3,449 and your Monthly Device Fee is RM129, you are required to pay U Mobile RM2,417 (RM3,449 – (RM129 x 8*)).
*In Month 7, you would have been billed for 8 months of instalment. This is due to the first instalment which has been billed at point of registration.

U Mobile Selling Price

Model

U Mobile Selling Price
Samsung Galaxy Note 10+ 512GB

RM 4,799
Samsung Galaxy Note 10+ 256GB

RM 4,199
Samsung Galaxy Note 10+ 256GB

RM 3,699
OPPO Reno

RM 1,999
Razer Phone 2

RM 3,449

6. The outstanding Monthly Device Fee is in addition to any charges payable by you under your account up to the time of termination. You will be furnished with a final bill which is due and payable upon receipt.


7. U Mobile may block the IMEI number of your device, if:


 

a. U Mobile suspects that you have committed fraud;

 

b. U Mobile finds that you have committed fraud; or

 

c. you have failed to remit the Monthly Device Fee or monthly fees of selected rate plan for a continuous period of three (3) months from the activation of the UPackage.
 

8. You will remain liable for the Monthly Device Fee if you lose your device, if your account is barred or suspended, or if your IMEI number is blocked, for any reason.


9. U Mobile may unblock your IMEI number upon receipt of the outstanding payment due, if your IMEI number is blocked due to non-payment of the Monthly Device Fee or monthly fees of selected rate plan.


10. If your IMEI number is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.



Version: 15 January 2019

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