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Terms & Conditions

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{ "dropdownFaqProperties": [ { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "Android with HERO Postpaid Plan", "value": "android-with-hero-postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/android-with-hero-postpaid-plan.html" }, { "title": "Game-Onz™", "value": "game-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/game-onz.html" }, { "title": "Booster Add On ", "value": "booster-add-on", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/booster-add-on.html" }, { "title": "App-Onz™", "value": "app-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/app-onz.html" }, { "title": "Auto Debit ", "value": "auto-debit", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/auto-debit.html" }, { "title": "Billing With AirAsia WiFi ", "value": "billing-with-airasia-wifi", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/billing-with-airasia-wifi.html" }, { "title": "Giler Unlimited GX50", "value": "giler-unlimited-gx50", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/giler-unlimited-gx50.html" }, { "title": "Giler Unlimited GX68", "value": "giler-unlimited-gx68", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/giler-unlimited-gx68.html" }, { "title": "HERO Postpaid Plans", "value": "hero-postpaid-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/hero-postpaid-plans.html" }, { "title": "Music-Onz™", "value": "music-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/music-onz.html" }, { "title": "Online Bill Payment Service", "value": "online-bill-payment-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-bill-payment-service.html" }, { "title": "International Roaming Charges ", "value": "international-roaming-charges", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/international-roaming-charges.html" }, { "title": "HERO Postpaid Enterprise Plans", "value": "hero-postpaid-enterprise-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/hero-postpaid-enterprise-plans.html" }, { "title": "Online Store Term of Use", "value": "online-store-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-store-term-of-use.html" }, { "title": "Postpaid - Voice & Data Plans", "value": "postpaid-voice-and-data-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-voice-and-data-plans.html" }, { "title": "Postpaid - U98 Plan", "value": "postpaid-u98-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u98-plan.html" }, { "title": "Postpaid - U68 Plan", "value": "postpaid-u68-plan", "url": 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"VoLTE", "value": "volte", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/volte.html" }, { "title": "WeChat Go", "value": "wechat-go", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/wechat-go.html" }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/wifi-calling.html" }, { "title": "Postpaid - U38 Plan", "value": "postpaid-u38-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u38-plan.html" } ] }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid.html", "isGroupLabel": true, "childList": [ { "title": "Combo Indonesia", "value": "combo-indonesia", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/combo-indonesia.html" }, { "title": "CreditSOS RAYA Campaign", "value": "creditsos-raya-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditsos-raya-campaign.html" }, { "title": "Combo Indonesia (Indonesian)", "value": "combo-indonesia-indonesian", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/combo-indonesia-indonesian.html" }, { "title": "CreditShare", "value": "creditshare", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditshare.html" }, { "title": "Direct Carrier Billing", "value": "direct-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/direct-carrier-billing.html" }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/epikkk-video3.html" }, { "title": "CreditSOS Service", "value": "creditsos-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditsos-service.html" }, { "title": "Giler Bagi Lebih GX50 Promo", "value": "giler-bagi-lebih-gx50-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-bagi-lebih-gx50-promo.html" }, { "title": "Giler Unlimited GX12, GX30 & GX38", "value": "giler-unlimited-gx12-gx30-gx38", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-unlimited-gx12-gx30-gx38.html" }, { "title": "Giler Unlimited Prepaid -இன் விதிகள் மற்றும் நிபந்தனைகள்", "value": "terms-and-conditions-of-giler-unlimited-prepaid-tamil", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/terms-and-conditions-of-giler-unlimited-prepaid-tamil.html" }, { "title": "GX30 नियम तथा शर्तहरू", "value": "gx30-terms-and-conditions-nepali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/gx30-terms-and-conditions-nepali.html" }, { "title": "Giler Unlimited Prepaid नियम तथा शर्तहरू", "value": "giler-unlimited-prepaid-terms-and-conditions-normal-nepali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-unlimited-prepaid-terms-and-conditions-normal-nepali.html" }, { "title": "Giler အကန္႔အသတ္မဲ့ ေငြႀကိဳေပး သတ္မွတ္ခ်က္ႏွင့္ စည္းကမ္းမ်ား", "value": "giler-unlimited-prepaid-terms-and-conditions-burmese", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-unlimited-prepaid-terms-and-conditions-burmese.html" }, { "title": "GX30 এর শর্তাবলি", "value": "terms-of-gx30-bengali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/terms-of-gx30-bengali.html" }, { "title": "GX30 விதிகள் மற்றும் நிபந்தனைகள்", "value": "gx30-terms-and-conditions-tamil", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/gx30-terms-and-conditions-tamil.html" }, { "title": "New Prepaid Plan", "value": "new-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/new-prepaid-plan.html" }, { "title": "GX30 သတ္မွတ္ခ်က္ႏွင့္ အေျခအေနမ်ား", "value": "gx30-terms-and-conditions-burmese", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/gx30-terms-and-conditions-burmese.html" }, { "title": "Old Prepaid Plan", "value": "old-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/old-prepaid-plan.html" }, { "title": "Power Prepaid Plan", "value": "power-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/power-prepaid-plan.html" }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "Paket Prabayar Unlimited POWER", "value": "paket-prabayar-unlimited-power", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/paket-prabayar-unlimited-power.html" }, { "title": "Prepaid Daily & Weekly Data Plans", "value": "prepaid-daily-and-weekly-data-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-daily-and-weekly-data-plans.html" }, { "title": "Prepaid Daily Data Plans এর শর্তাবলী ", "value": "terms-of-prepaid-daily-data-plans-bengali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/terms-of-prepaid-daily-data-plans-bengali.html" }, { "title": "Prepaid Daily Data Plans नियम तथा शर्तहरू", "value": "prepaid-daily-data-plans-terms-and-conditions-nepali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-daily-data-plans-terms-and-conditions-nepali.html" }, { "title": "Prepaid Free Calls", "value": "prepaid-free-calls", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-free-calls.html" }, { "title": "Prepaid iPlan", "value": "prepaid-iplan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-iplan.html" }, { "title": "Prepaid Plan", "value": "prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-plan.html" }, { "title": "Prepaid Top Up", "value": "prepaid-top-up", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-top-up.html" }, { "title": "S&K Paket Data Prabayar Harian", "value": "s-and-k-paket-data-prabayar-harian-indonesian", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/s-and-k-paket-data-prabayar-harian-indonesian.html" }, { "title": "Syarat dan Ketentuan GX30", "value": "syarat-dan-ketentuan-gx30-indonesian", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/syarat-dan-ketentuan-gx30-indonesian.html" }, { "title": "Subscription of U Mobile’s Prepaid Plans via Online Channel", "value": "subscription-of-u-mobiles-prepaid-plans-via-online-channel", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/subscription-of-u-mobiles-prepaid-plans-via-online-channel.html" }, { "title": "Syarat dan Ketentuan Paket Unlimited Funz Prepaid", "value": "syarat-dan-ketentuan-paket-unlimited-funz-prepaid-indonesian", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/syarat-dan-ketentuan-paket-unlimited-funz-prepaid-indonesian.html" }, { "title": "Syarat dan Ketentuan Giler Unlimited Prepaid", "value": "syarat-dan-ketentuan-giler-unlimited-prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/syarat-dan-ketentuan-giler-unlimited-prepaid.html" }, { "title": "U Mobile Prepaid Self Registration", "value": "u-mobile-prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/u-mobile-prepaid-self-registration.html" }, { "title": "Traveller SIM Pack", "value": "traveller-sim-pack", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/traveller-sim-pack.html" }, { "title": "Unlimited Funz Prepaid Plan नियम तथा शर्तहरू", "value": "unlimited-funz-prepaid-plan-nepali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan-nepali.html" }, { "title": "Unlimited Funz Prepaid Plan and RM30 Top-Up (Exclusive on Online Store Only)", "value": "unlimited-funz-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only.html" }, { "title": "Unlimited FUNZ Prepaid Plan", "value": "unlimited-funz-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan.html" }, { "title": "U Mobile Prepaid Self Registration (BM)", "value": "u-mobile-prepaid-self-registration-bm", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/u-mobile-prepaid-self-registration-bm.html" }, { "title": "Unlimited Funz Prepaid Plan စည္းကမ္းႏွင့္ သတ္မွတ္ခ်က္မ်ား", "value": "unlimited-funz-prepaid-plan-burmese", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan-burmese.html" }, { "title": "Unlimited Funz Prepaid Plan-এর শর্তাবলী", "value": "unlimited-funz-prepaid-plan-bengali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan-bengali.html" }, { "title": "Unlimited Funz Prepaid پلان کی شرائط و ضوابط", "value": "unlimited-funz-prepaid-plan-urdu", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan-urdu.html" }, { "title": "Unlimited Power Prepaid Plan", "value": "unlimited-power-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan.html" }, { "title": "Unlimited Power Prepaid Plan and RM30 Top-Up (Exclusive on Online Store Only)", "value": "unlimited-power-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only.html" }, { "title": "پری پیڈ ڈیلی ڈیٹا پلان کی شرائط و ضوابط۔ ", "value": "terms-and-conditions-of-prepaid-daily-data-plans-urdu", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/terms-and-conditions-of-prepaid-daily-data-plans-urdu.html" }, { "title": "گیلر لا محدود پری پیڈ شرائط و ضوابط۔", "value": "giler-unlimited-prepaid-terms-and-conditions-urdu", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-unlimited-prepaid-terms-and-conditions-urdu.html" }, { "title": "असीमित पावर प्रीपेड योजना ", "value": "unlimited-power-prepaid-plan-nepali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan-nepali.html" }, { "title": "प्रिपेड दैनिक तथा साप्ताहिक डाटा योजना", "value": "prepaid-daily-and-weekly-data-plan-nepali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-daily-and-weekly-data-plan-nepali.html" }, { "title": "असीमित मोबाइल इन्टरनेट (बारम्बार सोधिने प्रश्न)", "value": "unlimited-mobile-internet-frequently-asked-questions-nepali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-mobile-internet-frequently-asked-questions-nepali.html" }, { "title": "আনলিমিটেড পাওয়ার প্রিপেড প্ল্যান", "value": "unlimited-power-prepaid-plan-bengali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan-bengali.html" }, { "title": "প্রিপেড প্রাত্যহিক ও সাপ্তাহিক ডেটা প্ল্যান সমূহ", "value": "prepaid-daily-and-weekly-data-plans-bengali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-daily-and-weekly-data-plans-bengali.html" }, { "title": "আনলিমিটেড মোবাইল ইন্টারনেট", "value": "unlimited-mobile-internet-bengali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-mobile-internet-bengali.html" }, { "title": "எல்லையற்ற நடமாடும் இணையம்", "value": "infinite-mobile-internet-tamil", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/infinite-mobile-internet-tamil.html" }, { "title": "தினசரி & வாராந்திர பிரிபெய்ட் திட்டங்கள்", "value": "daily-and-weekly-prepaid-plans-tamil", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/daily-and-weekly-prepaid-plans-tamil.html" }, { "title": "எல்லையற்ற POWER Prepaid திட்டம்", "value": "unlimited-power-prepaid-plan-tamil", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan-tamil.html" }, { "title": "எல்லையற்ற Funz Prepaid திட்டம் விதிமுறைகளும் நிபந்தனைகளும்", "value": "infinite-funz-prepaid-plan-terms-and-conditions-tamil", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/infinite-funz-prepaid-plan-terms-and-conditions-tamil.html" }, { "title": "விதிமுறைகள் மற்றும் நிபந்தனைகள் தினசரி பிரிபெய்ட் இணைய திட்டம்", "value": "terms-and-conditions-daily-prepaid-internet-plan-tamil", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/terms-and-conditions-daily-prepaid-internet-plan-tamil.html" }, { "title": "အကန္႔အသတ္မ့ဲ မိုဘိုင္းအင္တာနက္", "value": "unlimited-mobile-internet-burmese", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-mobile-internet-burmese.html" }, { "title": "ေငြႀကိဳေပး ေန႔စဥ္ ေဒတာ အစီအစဥ္မ်ား စည္းကမ္းႏွင့္ သတ္မွတ္ခ်က္မ်ား", "value": "prepaid-daily-data-plans-terms-and-conditions-burmese", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-daily-data-plans-terms-and-conditions-burmese.html" }, { "title": "ေန႔စဥ္ႏွင့္ အပတ္စဥ္ ႀကိဳတင္ေငြျဖည့္မႈ ေဒတာ အစီအစဥ္မ်ား", "value": "daily-and-weekly-prepaid-data-plans-burmese", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/daily-and-weekly-prepaid-data-plans-burmese.html" }, { "title": "အကန္႕အသတ္မဲ့ ပါဝါ ႀကိဳတင္ေငြျဖည့္ အစီအစဥ္", "value": "unlimited-power-prepaid-plan-burmese", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan-burmese.html" }, { "title": "Giler Unlimited Prepaid-এর শর্তাবলী", "value": "terms-of-giler-unlimited-prepaid-bengali", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/terms-of-giler-unlimited-prepaid-bengali.html" }, { "title": "V20 and V30", "value": "v20-and-v30", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/v20-and-v30.html" }, { "title": "PREPAID RELOAD CAMPAIGN", "value": "prepaid-reload-campaign-dec-2021", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-reload-campaign-dec-2021.html" }, { "title": "PREPAID GILER TOP UP PROMO CAMPAIGN", "value": "prepaid-giler-topup-dec-2021", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-giler-topup-dec-2021.html" }, { "title": "CreditSOS Year End Campaign 2021", "value": "creditsos-yearend-campaign-2021", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditsos-yearend-campaign-2021.html" } ] }, { "title": "Promotion", "value": "promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion.html", "isGroupLabel": true, "childList": [ { "title": "BIRTHDAY CAMPAIGN", "value": "birthday-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/birthday-campaign.html" }, { "title": "iPhone Giveaway ", "value": "iphone-giveaway", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/iphone-giveaway.html" }, { "title": "Giler Thursday ", "value": "giler-thursday", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/giler-thursday.html" }, { "title": "PREPAID GILER TOP UP PROMO CAMPAIGN", "value": "prepaid-giler-top-up-promo-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/prepaid-giler-top-up-promo-campaign.html" }, { "title": "Kempen Pulangan Tunai 100% Pelan Prabayar melalui Pembayaran Alternatif Terma dan Syarat", "value": "kempen-pulangan-tunai-100-pelan-prabayar-melalaui-pembayaran-alternatif-terma-dan-syarat", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/kempen-pulangan-tunai-100-pelan-prabayar-melalaui-pembayaran-alternatif-terma-dan-syarat.html" }, { "title": "Cash Back For a Year Reload Campaign", "value": "cashback-for-a-year-reload-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/cashback-for-a-year-reload-campaign.html" }, { "title": "PREPAID HIGH AND LOW RELOAD CAMPAIGN", "value": "prepaid-high-and-low-reload-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/prepaid-high-and-low-reload-campaign.html" }, { "title": "Spend & Win with Digital Services", "value": "spend-and-win-with-digital-services", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/spend-and-win-with-digital-services.html" }, { "title": "UM Biz Value+ Android Promotion", "value": "u-mobile-biz-value-plus-android-promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/u-mobile-biz-value-plus-android-promotion.html" }, { "title": "Value+ Android Promotion", "value": "value-plus-android-promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/value-plus-android-promotion.html" }, { "title": "UM Biz Value+ iPhone Promotion", "value": "u-mobile-biz-value-plus-iphone-promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/u-mobile-biz-value-plus-iphone-promotion.html" }, { "title": "Value+ iPhone Promotion", "value": "value-plus-iphone-promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/value-plus-iphone-promotion.html" }, { "title": "Oh My Gold Giveaway", "value": "oh-my-gold-giveaway", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/oh-my-gold-giveaway.html" }, { "title": "Maybank Prepaid Reload Promo", "value": "maybank-prepaid-reload-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/maybank-prepaid-reload-promo.html" }, { "title": "#UMobileMYDuet Contest ", "value": "u-mobile-my-duet-contest", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/u-mobile-my-duet-contest.html" }, { "title": "#UMobileERADuet Contest ", "value": "u-mobile-era-duet-contest", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/u-mobile-era-duet-contest.html" }, { "title": "Pay Day Sure Win Contests", "value": "pay-day-sure-win-contests", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/pay-day-sure-win-contests.html" }, { "title": "International Airtime Transfer Promo", "value": "international-airtime-transfer-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/international-airtime-transfer-promo.html" } ] }, { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/terms-conditions/general.html", "isGroupLabel": true, "childList": [ { "title": "Free Video Streaming ", "value": "free-video-streaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/free-video-streaming.html" }, { "title": "Roam-Onz™", "value": "roam-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/roam-onz.html" }, { "title": "eSIM", "value": "esim", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/esim.html" }, { "title": "Giler Unlimited Online MNP Promo", "value": "giler-unlimited-online-mnp-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/giler-unlimited-online-mnp-promo.html" }, { "title": "Roam-Onz Global™", "value": "roam-onz-global", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/roam-onz-global.html" }, { "title": "U Data Roam 10 and U Data Roam 36", "value": "u-data-roam-10-and-u-data-roam-36", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/u-data-roam-10-and-u-data-roam-36.html" }, { "title": "U Website Term of Use", "value": "u-website-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/u-website-term-of-use.html" }, { "title": "Upgrade Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/upgrade-prepaid-to-postpaid.html" }, { "title": "UPackage for Android", "value": "upackage-for-android", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/upackage-for-android.html" }, { "title": "iPhone with UPackage", "value": "iphone-with-upackage", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/iphone-with-upackage.html" } ] }, { "title": "Others", "value": "others", "url": "/content/u-mobile/en/personal/support/terms-conditions/others.html", "isGroupLabel": true, "childList": [ { "title": "Express Delivery Terms of Use ", "value": "express-delivery-terms-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/express-delivery-terms-of-use.html" }, { "title": "FREE WiFi at PPR", "value": "free-wifi-at-ppr", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/free-wifi-at-ppr.html" }, { "title": "Digital Week Campaign", "value": "digital-week-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/digital-week-campaign.html" }, { "title": "Free High Speed Data and Free Calls to CPRC Hotlines", "value": "free-high-speed-data-and-free-calls-to-cprc-hotlines", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/free-high-speed-data-and-free-calls-to-cprc-hotlines.html" }, { "title": "Google Play", "value": "google-play", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/google-play.html" }, { "title": "iTunes®, Apple Music® and App Store®", "value": "itunes-apple-music-and-app-store", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/itunes-apple-music-and-app-store.html" }, { "title": "Notis Privasi", "value": "notis-privasi", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/notis-privasi.html" }, { "title": "Pembayaran UMC", "value": "pembayaran-umc", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/pembayaran-umc.html" }, { "title": "Ultimate Device Plan", "value": "ultimate-device-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/ultimate-device-plan.html" }, { "title": "Privacy Notice", "value": "privacy-notice", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/privacy-notice.html" }, { "title": "Anti-Corruption Policy", "value": "anti-corruption-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/anti-corruption-policy.html" }, { "title": "Policy Statement on Anti-Corruption Policy", "value": "policy-statement-on-anti-corruption-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/policy-statement-on-anti-corruption-policy.html" }, { "title": "Business Partner Code of Conduct", "value": "business-partner-code-of-conduct", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/business-partner-code-of-conduct.html" }, { "title": "Reference Access Offer", "value": "reference-access-offer", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/reference-access-offer.html" }, { "title": "Whistleblower Policy", "value": "whistleblower-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/whistleblower-policy.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband.html", "isGroupLabel": true, "childList": [ { "title": "UMI20, 30, 38, & 50", "value": "u-mobile-internet-20-30-and-50", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-mobile-internet-20-30-and-50.html" }, { "title": "Giler Talk GT30 ", "value": "giler-talk-gt30", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/giler-talk-gt30.html" }, { "title": "Wireless Broadband", "value": "wireless-broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/wireless-broadband.html" }, { "title": "Unlimited Mobile Internet", "value": "unlimited-mobile-internet", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/unlimited-mobile-internet.html" }, { "title": "Wireless Broadband Postpaid", "value": "wireless-broadband-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/wireless-broadband-postpaid.html" } ] }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign.html", "isGroupLabel": true, "childList": [ { "title": "Jaringan Prihatin Programme", "value": "jaringan-prihatin-programme", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/jaringan-prihatin-programme.html" }, { "title": "U MOBILE’S MOBILE LEGENDS CAMPUS CHAMPIONSHIP 2021, SEASON 3", "value": "u-mobiles-mobile-legends-campus-championship-2021-season-3", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-mobiles-mobile-legends-campus-championship-2021-season-3.html" }, { "title": "Terms And Conditions Of Reload Campaign", "value": "terms-and-conditions-of-reload-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/terms-and-conditions-of-reload-campaign.html" }, { "title": "U Mobile & GoPayz Cashback Campaign", "value": "u-mobile-and-gopayz-cashback-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-mobile-and-gopayz-cashback-campaign.html" }, { "title": "Carrier Billing for GOLIFE Insurance Plans", "value": "carrier-billing-for-golife-insurance-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/carrier-billing-for-golife-insurance-plans.html" }, { "title": "CreditSOS MERDEKA Campaign", "value": "creditsos-merdeka-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/creditsos-merdeka-campaign.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-enterprise-postpaid.html", "breadCrumbs": [ { "title": "Terms & Conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html" }, { "title": "Postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html" } ] }

Unlimited HERO P99 Postpaid TnC

 

 

Postpaid Plan

Unlimited Hero P99
Monthly Fees RM99
What's in my Bundle
Networks U Mobile to U Mobile
(On-Net)
U Mobile to Other Networks
(Off-Net)
High Speed Internet

Unlimited

Mobile Hotspot/Data Sharing 30GB
Voice

Unlimited to all networks

SMS N/A
Pay-As-You-Use-Charges
Voice Mail (/call)

18sen

Video Call (/min)

18sen

30sen
SMS

10sen

10sen
MMS

20sen

30sen

Hero Plus Member Line
  Share 20
Monthly Fees
Up to 3SIMs
RM20 per Member
 

On-net

Off-net

Voice

30min / day

N/A
High-Speed Internet

Share 30GB from principal

1. All voice minutes bundled only apply to domestic mobile/fixed on-net & off-net usage and excludes video calls, IDD, International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999) and 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.


2. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual customers and not for commercial use.The Service shall not be:


 

a. re-sold, rented or utilised in any other way;

 

b. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuous calling for extended period of time, auto-dialing, machine-to-machine communication;

 

c. used for wholesale or for SIM boxing or aggregate minutes on our network;

 

d. used in connection with a device, software or application which re-routes calls;

 

e. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other customers to access our network; or

 

f. used for any other activity that U Mobile considers to be non-standard usage.


3. U Mobile at its sole and absolute discretion reserves the right at any time without being liable to you to suspend or terminate the Service if you are found to be in violation of the Terms.

 

4. You may subscribe up to 3 Share 20 member lines under P99. The mobile hotspot data quota available for the principal line and the data quota for sharing with Share 20 member line(s) will be drawn from the Mobile Hotspot/Data-Sharing bucket. After the data quota from the Mobile Hotspot/Data Sharing bucket is fully utilised, data speed will be managed.

 

5. You can use P99 via smartphones only and no other devices including MiFi and USB dongle. However, your Share 20 member line(s) under P99 plan can be used via MiFi or USB dongle. U Mobile may from time to time change the device requirement for P99 based on its discretion.

 

6. P99 includes unlimited Video-Onz with standard definition video streaming. You will not be able to unsubscribe Video-Onz under P99 as it is a default feature of P99.

 

7. Peer-to-peer (P2P) usage for P99 is up to 64kbps.

 

8. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.

 

General Postpaid Plan

1. This Enterprise Postpaid Plan is available as a bundled service with a device or as a stand-alone service (Service) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form. You must comply with those Terms of Service including our Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the Terms) all of which are available on www.u.com.my.

 

2. You must pay the Monthly Fee in full even if you do not use the Service to the full value for the month. No part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may also be referred to as “Monthly Commitment Fee”, “Monthly Access Fee” or other names as may be determined by us.

 

3. Charges for all other services not listed, such as International Direct Dial (IDD) and International Roaming will not be deducted from the Monthly Fee and will be charged separately. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.

 

4. We reserve the right to amend or change the tariffs at any time during the Contract Period.

 

5. The Service cannot be combined with other package unless stated otherwise.

 

6. For BlackBerry® VAS Services, the following additional terms will apply :-

 

i. If you are an existing customer with voice plan, the Contract Period for BlackBerry® VAS Services will commence upon its activation. The Contract Period cannot be combined with your existing voice plan.

 

ii. The provision of the BlackBerry® VAS Services will be subject to RIM’s terms and conditions imposed to us.

 

iii. To subscribe to the BlackBerry® VAS Services, you must first accept the terms of RIM’s licenses otherwise we will have the right to suspend any distribution of RIM’s software distributed by us.

 

iv. BlackBerry® is a registered trademark of Research In Motion Limited (“RIM”) in the U.S and other countries.

 

7. Contract Period will be applicable when devices are bundled together with the Service. We may impose cancellation charges/fees (including unpaid device price) if you terminate the Services (or we terminate due to your non-compliance) prior to the agreed Contract Period. Contract Period may also be referred as “Minimum Period” or “Minimum Term”.

 

8. If you have bought any device or accessories from us or our dealers, all claims relating to those products are covered by the warranty, if any, offered by the relevant manufacturer. We do not provide any warranty claim on the device.

 

9. The Advance Access Fee is charged in advance to your account and will be shown in your first month bill. If you do not pay your bill by the due date, this Advance Access Fee may be used to offset any outstanding charges. Upon set off or deduction, we may also require you to pay a further advance fee in an amount that we determine. Any remaining balance of the advance fee will be refunded to you without interest if you terminate this Postpaid Plan provided all outstanding charges have been settled.

 

10. If you are an existing U Mobile prepaid customer and you wish to switch to this Postpaid Plan, you may retain your phone number. Any remaining SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited and any content subscription services which are part of your previous prepaid plan will be automatically terminated. However, any credit remaining may be carried over to this Postpaid Plan up to a maximum value of RM100 to offset bill payment. Any credit balance exceeding the sum of RM100 will be automatically forfeited.

 

11. If you have subscribed to any voice or SMS Postpaid Add-on Pack, when you change your rate plan, any unused quota from the voice or SMS Postpaid Add-on Pack will be forfeited without refund.

 

12. Upon activation of your new rate plan:

 

a. if your new rate plan has an unlimited voice service bundle:

 

i. your subscription of any voice Postpaid Add-on Pack on your previous rate plan will be terminated. You will be charged with the full monthly charges of the Postpaid Add-on Pack and any unused quota on the voice Postpaid Add-on Pack will be forfeited without refund.

 

ii. if you have previously subscribed to any SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged with the full charges for the SMS Postpaid Add-on Pack:

 

A. for the previous subscription on your previous rate plan; and

 

B. for the renewed subscription on your new rate plan.

 

b. if your new rate plan is not bundled with any unlimited voice service bundle, and if you have previously subscribed to any voice or SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed voice or SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged for the full monthly charges for the voice of or SMS Postpaid Add-on Pack:

 

i. for the previous subscription on your previous rate plan; and

 

ii. for the renewed subscription on your new rate plan.

 

13. Your actual download speed and data capacity will vary and may be slower and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability. If your total download and upload use per month exceeds any applicable allocated data allowance, we will manage your bandwidth by reducing your speed.

 

14. Any add-on services bundled together with the Postpaid plan(s) are governed by separate terms and conditions, which are published on www.u.com.my.

 

15. Miscellaneous

 

Advance Access Fee is the amount which equals to the Monthly Fee.

Contract Period is the pre-agreed duration for which you are required to subscribe to the Services.

Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.


Version : 14 February 2020

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