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"/content/u-mobile/en/personal/support/terms-conditions/prepaid/online-prepaid-top-up-service.html" }, { "title": "5G Daily and Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/5g-daily-weekly-plans.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/hotspot-add-ons.html" }, { "title": "Ultra Speed", "value": "speed-booster", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/speed-booster.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "Game-Onz™", "value": "game-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/game-onz.html" }, { "title": "App-Onz™", "value": "app-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/app-onz.html" }, { "title": "Auto Debit ", "value": "auto-debit", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/auto-debit.html" }, { "title": "Music-Onz™", "value": "music-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/music-onz.html" }, { "title": "Online Bill Payment Service", "value": "online-bill-payment-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-bill-payment-service.html" }, { "title": "International Roaming Charges ", "value": "international-roaming-charges", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/international-roaming-charges.html" }, { "title": "Online Store Term of Use", "value": "online-store-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-store-term-of-use.html" }, { "title": "Postpaid - Voice & Data Plans", "value": "postpaid-voice-and-data-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-voice-and-data-plans.html" }, { "title": "Postpaid - U98 Plan", "value": "postpaid-u98-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u98-plan.html" }, { "title": "Postpaid - U68 Plan", "value": "postpaid-u68-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u68-plan.html" }, { "title": "Postpaid Add-On Pack (GX50, GX68, HERO P79, HERO P99 & HERO P139)​", "value": "postpaid-add-on-pack", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-add-on-pack.html" }, { "title": "Postpaid Plan", "value": "postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-plan.html" }, { "title": "U Mobile’s Carrier Billing for GoInsure3 Insurance Plans", "value": "u-mobiles-carrier-billing-for-goinsure3-insurance-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobiles-carrier-billing-for-goinsure3-insurance-plans.html" }, { "title": "U Mobile Giler Unlimited GX68, Hero P79, Unlimited Hero P99 and P139 Plan with Devices Terms and Conditions", "value": "u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions.html" }, { "title": "Unlimited Hero P99 & P139 Postpaid Plan", "value": "unlimited-hero-p99-and-p139-postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-p99-and-p139-postpaid-plan.html" }, { "title": "Video Carrier Billing", "value": "video-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-carrier-billing.html" }, { "title": "Video-Onz™", "value": "video-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-onz.html" }, { "title": "Voice Plans", "value": "voice-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/voice-plans.html" }, { "title": "Unlimited HERO Postpaid P78", "value": "unlimited-hero-postpaid-p78", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-postpaid-p78.html" }, { "title": "VoLTE", "value": "volte", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/volte.html" }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/wifi-calling.html" }, { "title": "Peranti KM40", "value": "peranti-km40", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/peranti-km40.html" }, { "title": "Postpaid 38", "value": "postpaid-38", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-38.html" }, { 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Umum

  1. Ada dua (2) paket Giler Unlimited Prepaid yaitu GX12 dan GX30 (secara kolektif disebut "Paket"). Tabel di bawah ini memperlihatkan promo dari kedua Paket.
Paket Biaya Kuota Internet Kuota Telepon Masa Berlaku Perpanjangan Otomatis
GX12 RM12 Tanpa Batas Tanpa Batas 7 hari Ya
GX30 RM30 Tanpa Batas Tidak Berlaku 30 Hari Ya

2. Paket hanya tersedia untuk pelanggan U Mobile Prepaid dan tidak tersedia untuk pelanggan U Broadband.


3. Paket tidak dapat dilimpahkan ke nomor ponsel lain.


4. Masing-masing Paket disediakan berdasarkan Syarat dan Ketentuan U Mobile Prepaid. Anda harus mematuhi semua syarat tersebut termasuk Kebijakan Penggunaan Wajar kami, Kebijakan Privasi kami, serta syarat dan ketentuan tambahan ini (semuanya disebut “Syarat”) yang tersedia di www.u.com.my.


5. Kami berhak menghentikan promo Paket, memodifikasi, atau mengubah Syarat ini termasuk biayanya.


6. Paket tidak dapat digabungkan dengan promo lain kecuali disebutkan secara tertulis.

 

Aktivasi dan Biaya

Anda dapat mengaktifkan masing-masing Paket di perangkat seluler Anda:

a. melalui menu Add-on di MyUMobile App; atau

b. tekan *118#; atau

c. melalui SMS dengan mengetikkan pesan di bawah ini lalu kirim ke 28118:


 

Paket Kata Kunci
GX12 ON GX12
GX30 ON GX30

Setiap SMS yang dikirim akan dikenai biaya RM0.05.

 

2. Sebelum melakukan aktivasi dan sebelum perpanjangan langganan, Anda harus memiliki saldo pulsa minimal di bawah ini untuk masing-masing Paket:

Paket Saldo Pulsa Minimal
GX12 RM12
GX30 RM30

3. Biaya aktivasi untuk masing-masing Paket adalah sebagai berikut:

Paket Biaya Aktivasi
GX12 RM12
GX30 RM30

4. Kami akan memotong saldo pulsa Anda untuk setiap biaya aktivasi Paket langganan tanpa memerlukan otorisasi Anda. Tidak berlaku pengembalian dana atau permintaan pulsa.


5. Masa berlaku adalah 7 hari (untuk GX12) dan 30 hari (untuk GX30) sejak tanggal aktivasi. Setelah berakhir, langganan Anda secara otomatis akan diakumulasikan hanya apabila Anda memiliki saldo pulsa minimal yang dijelaskan di pasal 2 (Aktivasi dan Biaya).


6. Jika langganan Anda tidak dapat diperpanjang secara otomatis karena saldo pulsa tidak mencukupi, langganan Anda tidak akan diperpanjang.


7. Anda dapat mengaktifkan Paket sebanyak yang Anda mau. Data yang tidak terpakai akan hangus setelah perpanjangan Paket.


8. Jika Anda ingin berhenti berlangganan paket, Anda dapat melakukannya



a. melalui UMB di *118#; atau

 

b. melalui SMS dengan mengetikkan “OFF GX12” atau “OFF GX30” lalu kirim ke 28118. Setiap SMS akan dikenai biaya RM0.05.


9. Data yang tidak terpakai akan hangus setelah penghentian Paket. Penggunaan data berikutnya akan dikenai biaya sesuai dengan masing-masing paket tarif prabayar.

 

Layanan Data

 

1. Dengan berlangganan Paket, Anda akan menikmati penggunaan data tanpa batas dengan kecepatan Internet hingga 3Mbps. Paket meliputi streaming video dan musik tanpa batas dengan kualitas standar.

 

2. Anda akan mendapatkan 1GB (untuk GX12) dan 3GB (untuk GX30) kuota data untuk penggunaan hotspot seluler. Setelah kuota terpakai semua, kecepatan data akan disesuaikan.

 

3. Hotspot Booster adalah layanan add-on yang menyediakan kuota hotspot seluler tambahan di luar alokasi kuota bulanan di pasal 2. Anda hanya dapat berlangganan Hotspot Booster dengan kedua Paket ini, dan tidak tersedia untuk paket data U Mobile lainnya. Masa berlaku Hotspot Booster adalah 3 hari sejak tanggal berlangganan. Jika Anda telah berlangganan Hotspot Booster, ketika Anda mengubah tarif atau paket data, kuota dan masa berlaku tidak terpakai dari langganan Hotspot Booster Anda akan hangus tanpa pengembalian dana dan tidak akan diakumulasikan ke tarif atau paket data baru Anda.

 

4. Turbo Booster adalah layanan add-on untuk meningkatkan kecepatan Internet seperti dijelaskan di pasal 1. Anda hanya dapat berlangganan Turbo Booster dengan Paket Anda, dan tidak tersedia untuk paket data U Mobile lainnya. Masa berlaku Turbo Booster adalah 1 hari sejak tanggal berlangganan. Langganan tidak memberikan kuota data tambahan ke dalam langganan Paket Anda. Jika Anda telah berlangganan Turbo Booster, ketika Anda mengubah tarif atau paket data, kuota dan masa berlaku tidak terpakai dari langganan Turbo Booster Anda akan hangus tanpa pengembalian dana dan tidak akan diakumulasikan ke tarif atau paket data baru Anda.

 

5. Penggunaan peer-to-peer (P2P) hingga 64kbps.

 

6. Untuk penggunaan hotspot non-seluler, Anda hanya dapat menggunakan Paket melalui smartphone, bukan perangkat lain seperti MiFi dan USB dongle. Dengan kebijakannya, U Mobile dari waktu ke waktu dapat mengubah persyaratan perangkat untuk Paket.

 

7. U Mobile dengan kebijakan tunggal dan mutlaknya sewaktu-waktu dan tanpa terikat oleh Anda berhak menangguhkan atau menghentikan Paket jika Anda terbukti melanggar Syarat.

 

8. Layanan data tunduk pada batasan dan ketersediaan jaringan serta kemampuan perangkat. Kecepatan unduh dan kapasitas data sebenarnya yang Anda peroleh akan bervariasi dan mungkin lebih lambat dan dipengaruhi namun tidak terbatas oleh jarak Anda dari menara seluler, kapasitas menara seluler kami, sumber unduhan Anda, jenis dan kualitas perangkat Anda, lalu lintas Internet secara umum, serta ketersediaan sinyal.

 

9. Ketika terjadi kesalahan jaringan, penggunaan data normal (non-hotspot) Anda mungkin tanpa sengaja akan dipotong dari kuota hotspot seluler Anda. Anda mengakui kemungkinan terjadinya hal ini dan setuju untuk tidak menuntut tanggung jawab dari kami.

 

Layanan Suara

 

1. Layanan suara berlaku untuk seluler dalam negeri, penggunaan sesama operator dan antar operator tetap dalam negeri, dan tidak termasuk panggilan video, MMS, Sambungan Langsung Internasional (IDD), Roaming Internasional, Pesan Suara (1311) atau panggilan ke nomor khusus/nomor premium (misal.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), nomor awalan 02 untuk panggilan lintas batas ke Singapura dan nomor awalan 080 untuk panggilan lintas batas ke Brunei.

 

2. Anda secara tegas hanya boleh menggunakan layanan suara untuk penggunaan suara seluler normal harian dan bukan untuk penggunaan komersial. Menegaskan Kebijakan Penggunaan Wajar, Paket tidak boleh:

 

  • dijual kembali, disewakan, atau dimanfaatkan dalam bentuk lainnya;

  • digunakan untuk beberapa panggilan langsung sekaligus, panggilan bersama, isi ulang, penggunaan pusat panggilan, komunikasi aplikasi-ke-orang, panggilan terus-menerus dalam waktu lama, panggilan otomatis, komunikasi antar-mesin;

  • digunakan untuk grosir atau untuk boks SIM atau menit kolektif di jaringan kami;

  • digunakan tersambung ke perangkat, perangkat lunak, atau aplikasi yang mengalihkan panggilan;

  • digunakan untuk mengatur perangkat pengalih jaringan yang dapat menjaga sebuah saluran tetap terbuka selama berjam-jam dan menghalangi pelanggan lain untuk mengakses jaringan kami; atau

  • digunakan untuk aktivitas lain yang oleh U Mobile dianggap tidak wajar.

 

3. Di samping hak serta keputusan kami lainnya, kami dapat menangguhkan atau menghentikan Paket Anda jika Anda melanggar Syarat dan saldo pulsa yang tidak terpakai akan hangus.

 

Versi : 5 August 2019

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