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"/content/u-mobile/en/personal/support/terms-conditions/prepaid/online-prepaid-top-up-service.html" }, { "title": "5G Daily and Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/5g-daily-weekly-plans.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/hotspot-add-ons.html" }, { "title": "Ultra Speed", "value": "speed-booster", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/speed-booster.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "Game-Onz™", "value": "game-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/game-onz.html" }, { "title": "App-Onz™", "value": "app-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/app-onz.html" }, { "title": "Auto Debit ", "value": "auto-debit", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/auto-debit.html" }, { "title": "Music-Onz™", "value": "music-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/music-onz.html" }, { "title": "Online Bill Payment Service", "value": "online-bill-payment-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-bill-payment-service.html" }, { "title": "International Roaming Charges ", "value": "international-roaming-charges", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/international-roaming-charges.html" }, { "title": "Online Store Term of Use", "value": "online-store-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-store-term-of-use.html" }, { "title": "Postpaid - Voice & Data Plans", "value": "postpaid-voice-and-data-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-voice-and-data-plans.html" }, { "title": "Postpaid - U98 Plan", "value": "postpaid-u98-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u98-plan.html" }, { "title": "Postpaid - U68 Plan", "value": "postpaid-u68-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u68-plan.html" }, { "title": "Postpaid Add-On Pack (GX50, GX68, HERO P79, HERO P99 & HERO P139)​", "value": "postpaid-add-on-pack", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-add-on-pack.html" }, { "title": "Postpaid Plan", "value": "postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-plan.html" }, { "title": "U Mobile’s Carrier Billing for GoInsure3 Insurance Plans", "value": "u-mobiles-carrier-billing-for-goinsure3-insurance-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobiles-carrier-billing-for-goinsure3-insurance-plans.html" }, { "title": "U Mobile Giler Unlimited GX68, Hero P79, Unlimited Hero P99 and P139 Plan with Devices Terms and Conditions", "value": "u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions.html" }, { "title": "Unlimited Hero P99 & P139 Postpaid Plan", "value": "unlimited-hero-p99-and-p139-postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-p99-and-p139-postpaid-plan.html" }, { "title": "Video Carrier Billing", "value": "video-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-carrier-billing.html" }, { "title": "Video-Onz™", "value": "video-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-onz.html" }, { "title": "Voice Plans", "value": "voice-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/voice-plans.html" }, { "title": "Unlimited HERO Postpaid P78", "value": "unlimited-hero-postpaid-p78", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-postpaid-p78.html" }, { "title": "VoLTE", "value": "volte", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/volte.html" }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/wifi-calling.html" }, { "title": "Peranti KM40", "value": "peranti-km40", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/peranti-km40.html" }, { "title": "Postpaid 38", "value": "postpaid-38", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-38.html" }, { 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A. Umum

1. Promosi (“Promosi”) Paket Unlimited Funz Prepaid (“Paket”) ini berlaku mulai 25 Juli 2019 (“Tanggal Berlaku”) hinga dihentikan oleh U Mobile. Paket disediakan berdasarkan Syarat dan Ketentuan U Mobile Prepaid. Anda harus mematuhi Syarat dan Ketentuan tersebut termasuk uraian layanan yang relevan, Kebijakan Penggunaan Wajar kami, Pemberitahuan Privasi kami, serta syarat dan ketentuan ini (secara kolektif disebut "Syarat").

 

2. Kami berhak memodifikasi atau mengubah Syarat tersebut termasuk biayanya tanpa pemberitahuan sebelumnya. Ini membatalkan semua persyaratan yang mungkin mewajibkan kami untuk memberi tahu Anda di bagian lain dalam perjanjian kami dengan Anda.

 

3. Biaya harian maksimum untuk panggilan ke sesama operator adalah RM1.00, setelahnya, panggilan ke sesama operator akan gratis sepanjang hari (“Nelpon Gratis”). Jika Anda melakukan panggilan ke sesama operator selama Nelpon Gratis masih berlaku, penggunaan Anda dihitung per blok 30 detik. Lebih jelasnya, panggilan “ke sesama operator” adalah panggilan yang:

 

a. dilakukan ke nomor U Mobile di dalam Malaysia saja;

 

b. tidak ke nomor penyedia telekomunikasi lain; dan

 

c. tidak termasuk panggilan video, IDD, Roaming Internasional, Pesan Suara (1311), atau panggilan ke nomor khusus/nomor premium yang tunduk pada tarif di bawah ini:

No.

 Jenis Panggilan

 Tarif yang Berlaku
i.

 Pesan Suara

 RM0.18 per panggilan
ii.

 Semua panggilan yang dilakukan saat roaming

 Sesuai tarif yang diberlakukan oleh operator roaming U Mobile saat ini
iii.

 1300

 RM0.30/mnt
iv.

 1-600-85-8888 (AirAsia)

 RM1.95/mnt
v.

 1800

 Gratis

Panggilan yang dilakukan ke nomor khusus/premium yang tidak tercantum di atas dikenakan tarif yang ditentukan oleh entitas penerima. Anda sebaiknya memeriksa tarif yang berlaku di situs web entitas penerima sebelum melakukan panggilan.

 

4. Masa berlaku Paket adalah 5 hari masa aktif (“Masa Aktif”) dan 60 hari masa tenggang (“Masa Tenggang”):

 

a. selama Masa Tenggang, Anda tidak dapat menggunakan Layanan termasuk untuk mengakses internet, melakukan panggilan dan SMS, tetapi Anda dapat menerima panggilan masuk dan SMS;

 

b. jika Anda tidak mengisi ulang pulsa dalam Masa Tenggang, Nomor akan diblokir secara otomatis tanpa pemberitahuan lebih lanjut; dan

 

c. masa berlaku Masa Aktif Anda disesuaikan dengan jumlah pengisian ulang. Sebagai contoh:

 

i. jika tidak melakukan pengisian ulang setelah aktivasi Paket, Masa Aktif Anda tetap 5 hari;

 

ii. saja, untuk setiap pengisian ulang sebesar RM1.00, Masa Aktif akan bertambah 1 hari. Namun:

 

A. jika mengisi ulang RM1.00 setelah Aktivasi Paket, berlaku Masa Aktif bawaan Paket, yakni 5 hari (berlaku Masa Aktif yang lebih lama); dan

 

B. jika mengisi ulang RM10.00, Masa Aktif akan menjadi 10 hari.


5. Pastikan Nomor tetap aktif selama masa berlaku Paket untuk menikmati semua manfaat yang ditawarkan dalam Promosi ini. Aktif artinya dapat melakukan dan menerima panggilan.


6. Promosi ini tidak dapat digabungkan dengan penawaran lain kecuali disebutkan secara tertulis.


B. Gratis Panggilan Suara ke Sesama U Mobile

1. Anda dapat menikmati Nelpon Gratis sepanjang hari setelah kami memotong RM1.00 dari saldo pulsa utama Anda untuk panggilan ke sesama operator yang dilakukan dalam hari yang sama selama Masa Aktif. Untuk lebih jelasnya, penghitungan biaya RM1.00 untuk panggilan ke sesama operator dimulai dari pukul 0:00:01 sampai 11:59:59 di hari yang sama.


2. Pada hari-hari ketika Anda menggunakan kurang dari RM1.00 untuk panggilan ke sesama operator, semua panggilan ke sesama operator akan dikenakan biaya berdasarkan tarif panggilan suara kami yang berlaku.


3. Jika Anda berhak mendapatkan Nelpon Gratis dan memiliki bonus menit atau pulsa gratis dari promosi atau Layanan lainnya, kuota panggilan ke sesama operator akan digunakan dengan urutan di bawah ini:

a. bonus menit atau pulsa gratis yang diberikan dari promosi atau     Layanan lainnya; lalu

 

b. Nelpon Gratis.

 

Untuk lebih jelasnya, jika Anda memiliki pulsa gratis sebesar RM0.50 dari promosi pengisian ulang kami, biaya panggilan ke sesama operator akan diambilkan terlebih dulu dari pulsa gratis diikuti dengan Nelpon GRATIS.

 

4. Nelpon Gratis tidak dapat ditransfer kepada orang, entitas, atau nomor prabayar lainnya.

 

5. Kuota Nelpon Gratis yang tidak terpakai akan hangus. Kuota Nelpon Gratis akan kembali ke nol pada pukul 00:00:00 setiap harinya dan Anda dapat kembali menikmati Nelpon Gratis di keesokan harinya setelah melakukan panggilan ke sesama operator senilai RM1.00 yang akan diambilkan dari saldo pulsa utama.


C. Mengganti Paket

1. Pelanggan prabayar U Mobile saat ini dapat beralih ke Paket sejak Tanggal Berlaku.


2. Setelah berhasil, biaya penggantian sebesar RM3,00 akan dipotong dari Nomor Anda.


3. Namun, setelah berlangganan Paket, Anda hanya dapat kembali berlangganan paket Unlimited Power Prepaid.


4. Anda tidak dapat mengganti paket selama Masa Tenggang. Harap lakukan pengisian ulang untuk mengaktifkan kembali Nomor Anda sebelum mengganti paket.


5. Semua bonus atau langganan saat ini akan hangus setelah berhasil mengganti paket, kecuali saldo pulsa di Nomor Anda yang akan diakumulasikan.


6. Setelah berhasil mengganti paket, Masa Aktif Nomor Anda akan kembali menjadi 5 hari Masa Aktif dan 60 hari Masa Tenggang, apa pun jenis paket prabayar Anda sebelumnya.


Internet Gratis

1. Pastikan Nomor Anda tetap aktif untuk menikmati internet gratis.


2. Kuota internet gratis yang diperoleh tidak dapat ditransfer kepada orang, entitas, atau nomor prabayar pelanggan lain.


3. Kuota internet gratis yang tidak terpakai akan hangus.


4. Internet gratis hanya dapat digunakan di dalam negeri (di Malaysia saja) dan tidak dapat digunakan untuk penggunaan roaming internet di luar negeri. Penggunaan roaming internet Anda akan dikenakan biaya sesuai dengan tarif roaming internet yang diberlakukan oleh operator roaming U Mobile.


5. Penggunaan atau konsumsi internet tunduk pada syarat dan ketentuan Kebijakan Penggunaan Wajar U Mobile. U Mobile berhak menyesuaikan alokasi bandwith Anda termasuk penggunaan internet gratis dan kecepatan kuota internet, menangguhkan atau menghentikan bandwith Anda ke layanan internet sesuai dengan Kebijakan Penggunaan Wajar U Mobile.


Internet Gratis Saat Aktivasi

1. 200MB internet gratis kecepatan tinggi akan langsung ditambahan ke Nomor Anda setelah aktivasi Paket berhasil.


2. Anda akan menerima SMS pemberitahuan bahwa 200MB internet gratis telah ditambahkan ke Nomor Anda.


3. 200MB internet gratis ini berlaku selama 5 hari sejak tanggal aktivasi. Setelah masa berlaku 5 hari habis, semua kuota internet yang tidak terpakai akan hangus.


4. 200MB internet gratis tidak dapat ditransfer ke pelanggan U Mobile lainnya.


Data Tanpa Batas GRATIS untuk 10 Aplikasi Sosial Media, Pengiriman Pesan, dan Game

1. Anda akan menerima data tanpa batas gratis (“Data Tanpa Batas Gratis”) ketika Anda menggunakan data untuk Facebook, Instagram, Twitter, WhatsApp, WeChat, IMO, Viber, Facebook Messenger, Mobile Legends, dan PUBG (“Aplikasi dan Web”).


2. Data Tanpa Batas Gratis akan langsung ditambahkan ke Nomor Anda setelah pengisian ulang pertama minimal sebesar RM10.00 atau lebih.


3. Data Tanpa Batas Gratis tidak berlaku untuk:


a. browsing tautan/halaman eksternal yang tidak dihostING oleh Aplikasi dan Web;

 

b. data apa pun yang digunakan untuk internet atau akses konten (seperti iklan dan alat analitik web) selain untuk Aplikasi;

 

c. akses ke situs web atau aplikasi seluler pihak ketiga melalui Aplikasi dan Web; dan

 

d. penggunaan saat roaming di luar Malaysia. Jika Anda menggunakan data saat roaming, berlaku biaya roaming standar seperti yang bisa dilihat di https://www.u.com.my/plans/roaming-idd/roaming-rates.


4. Untuk aplikasi game di Aplikasi dan Web, Anda hanya dapat menggunakan Data Tanpa Batas GRATIS melalui smartphone, dan bukan:

.

a. perangkat lain termasuk MiFi dan USB dongle; atau

 

b. melalui penambatan (tethering) atau hotspot seluler.

 

U Mobile dari waktu ke waktu dapat mengubah persyaratan perangkat untuk Paket sesuai kebijakannya.

 

5. Pastikan Nomor Anda aktif untuk menikmati Data Tanpa Batas Gratis.

 

6. Data Tanpa Batas Gratis tidak dapat ditransfer ke pelanggan U Mobile lainnya.

 

7. Kami akan berupaya maksimal untuk hanya menggunakan Data Tanpa Batas Gratis saat Anda mengakses konten Aplikasi dan Web. Namun, mungkin akan ada kondisi di mana kuota data Anda tanpa sengaja digunakan, dan bukan Data Tanpa Batas GRATIS Anda, bahkan ketika Anda sedang mengakses Aplikasi dan Web. Hal ini dapat terjadi disebabkan beberapa alasan termasuk masalah teknis seperti konfigurasi yang terlewat atau penggunaan alamat IP yang salah oleh pihak ketiga, atau disebabkan penyedia Aplikasi dan Web yang mengubah atau memperbarui alamat IP dan URL mereka tanpa memberikan pemberitahuan yang memadai untuk memperbarui sistem kami. Anda mengakui kemungkinan terjadinya kondisi ini dan setuju untuk tidak menuntut tanggung jawab dari kami.

 

8. Anda mengakui bahwa U Mobile tidak memiliki kendali atas Aplikasi dan Web maupun penyediaan konten oleh Aplikasi dan Web. U Mobile tidak memberikan garansi dan khususnya tidak menjamin kekinian, keakuratan, otentisitas, ketersediaan, atau keamanan Aplikasi dan Web beserta kontennya, dan kami menafikan semua tanggung jawab.

 

9. Anda setuju bahwa U Mobile secara umum tidak dan tidak diwajibkan untuk memantau konten Aplikasi dan Web. Meskipun demikian, kami berhak membatasi akses ke konten Aplikasi dan Web, jika secara teknis memungkinkan, sewaktu-waktu jika kami yakin hal tersebut diperlukan untuk mencegah pelanggaran hukum atau peraturan yang berlaku.


Internet Dasar Gratis

1. Paket hadir dengan internet dasar gratis setelah Aktivasi.


2. Anda akan menikmati internet dasar gratis selama Nomor Anda aktif. Namun, jika Nomor tidak aktif, internet dasar gratis akan ditangguhkan sampai status Nomor Anda kembali aktif.


3. Penggunaan internet dasar gratis tunduk pada pembatasan kecepatan hingga 64kbps dan hingga 1GB per bulan.


4. Kuota internet dasar gratis akan diatur ulang setiap tanggal 1 dan kuota internet baru akan ditambahkan ke Nomor Anda.


Tanggal Versi: 23 Juli 2019

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