Discover our latest Postpaid plans, featuring the New Postpaid 38. Experience UNLIMITED Calls with 30GB of High-Speed Data for only RM38/mth. Get yours today!
1. This U Mobile Value+ Promotion (“Promotion”) by U Mobile Sdn Bhd Registration No. 199101013657 (223969-U) (“U Mobile”) will commence at 00:00 on 15 December 2020 and effective until further notice (“Promotion Period”).
2. By participating in this Promotion, you agree to be bound by all the terms and conditions below (“Terms and Conditions”).
This Promotion is open to all Active Postpaid subscribers. “Active” means able to make and receive calls.
4. Promotion Mechanism
a. To participate in this Promotion, :
i. you must be a subscriber of an Active postpaid plan of either Unlimited Hero Postpaid GX68, P79, P99 or P139 (“Line 1”). If there is more than one eligible line in your account, the line with the longest tenure will be entitled to the Promotion. In order to be eligible for the Promotion, Line 1 must be a stand alone service and not a bundled service.
ii. you are required to add a new Unlimited Hero Postpaid GX68 principal line (”Line 2”) which is activated in the following manner:
A. Port-in successfully from another service provider or sign up Line 2 during the Promotion Period. Prepaid to postpaid plan conversion is eligible for this Promotion. Any rate plan change from an existing postpaid plan to Line 2 is not eligible.
B. Activation of Line 2 must not be earlier than Line 1. Line 2 must be activated before the end of the Promotion Period.
iii. Both Line 1 and Line 2 must be registered under the same customer identification (ID). Customer identification includes NRIC or passport.
b. Both Line 1 and Line 2 will be subject to a commitment period of 24 months (“Commitment Period”) from the activation of Line 2. If you terminate Line 1 or Line 2 within the Commitment Period, depending on the device, you are allowed to upgrade to another Hero Postpaid device plan of higher value.
5. Device Offer
a. Subject to fulfillment of the Commitment Period, each eligible subscriber will be entitled to receive either a free device or a device at a subsidised price depending on the applicable bundle offer, once during the Promotion Period.
b. If you subsequently terminate or downgrade Line 1 or Line 2 and re-activate the line during the Promotion Period, you will no longer be eligible for this Promotion. In this case, device early termination fee (as specified in paragraph 5(c) below) will be chargeable from the next billing cycle.
c. If you terminate Line 1 or Line 2 or change to another rate plan at any time within the Commitment Period, you are required to refund the balance of the device subsidy amount. The device subsidy amount is determined by U Mobile at our sole discretion.
The balance of device subsidy will be calculated as follows:
Device subsidy amount / Commitment Period x remaining numbers of months.
The remaining number of months will be deemed to include the month during which you terminated Line 1 or Line 2.
d. All claims relating to your smartphone, which is part of the device offer and which are covered by the warranty, if any, should be referred to the relevant manufacturer. We do not provide any warranty claim on any device.
e. U Mobile may block or restrict the use of the device during the Commitment Period if (i) U Mobile suspects or finds that you have committed fraud; or (ii) despite our reminders, you have failed to remit the monthly fees of your Postpaid plan for a continuous period of three (3) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.
f. U Mobile may unblock the use of the device upon receipt of the outstanding payment and upon your request to unblock the use of the device, if your device use is blocked due to non-payment of the monthly fees that you are required to pay for your Postpaid plan.
g. If your device is blocked due to fraud or suspected fraud, you may be required to contact U Mobile’s customer service for further instructions.
a. U Mobile may change any of these Terms and Conditions and may terminate, suspend this Promotion or extend the Promotion Period. Any such change will be announced on our website. It is your responsibility to check these Terms and Conditions on our website if you do not agree to any of the changes, you must immediately cease participation in the Promotion.
b. By participating in the Promotion, all participants: -
i. consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Promotion;
ii. consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing or advertising materials; and
iii. grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
c. The subscription and use of U Mobile’s Postpaid mobile service are subject to U Mobile’s standard Postpaid Terms and Conditions, the respective Postpaid plans terms and conditions and where applicable, these Terms and Conditions. In the event of any inconsistency, between these Terms and Conditions, U Mobile’s standard Postpaid Terms and Conditions and the respective Postpaid plans terms and conditions, the conflict will be resolved in the following descending order:
i. the Postpaid Plan Terms and Conditions;
ii. the respective Postpaid plans terms and conditions; and
iii. these Terms and Conditions.
d. The Promotion and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Promotion.
Version: 15 December 2020
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!