Terms & Conditions Postpaid
  1. General
    1. U Premium (“U Premium”) and U Platinum (“U Platinum”) plans are available as a stand-alone service only. These Postpaid plans are supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Notice. These additional terms and conditions and any add-on services such as data booster or hotspot booster and data and voice roaming are governed by separate terms and conditions (collectively, the “Terms”), all of which are available on www.u.com.my.
  2. Voice
    1. Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.
    2. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
    3. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual subscribers and not for commercial use. The Service shall not be:
      1. re-sold, rented or utilised in any other way;
      2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to- person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
      3. used for wholesale or for SIM boxing or aggregate minutes on our network;
      4. used in connection with a device, software or application which re-routes calls;
      5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other subscribers to access our network; or
      6. used for any other activity that U Mobile considers to be non-standard usage.
  3. Data
    1. Peer-to-peer (P2P) usage for U Premium and U Platinum is not available.
    2. U Premium and U Platinum are subject to our Fair Usage Policy (FUP). Upon reaching the FUP limit, the speed will be reduced to 512kbps. There is no quota limit for browsing on reduced speed.
    3. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.
    4. Data is only applicable for domestic usage and will not be available when you are roaming overseas.
    5. You have the option to purchase data booster and hotspot booster add-on services for additional quota.
  4. Roaming

Table B

Postpaid PlansU Premium and U Platinum
Reaming Data Quota15 GB
Countries

63 countries

For more information, kindly visit: https://www.u.com.my/en/business/support/terms-conditions/postpaid/bizroaming

Hotspot usageAllowed
Network allowed2/3/4/5G
Incoming Call QuotaUnlimited
    1. U Premium and U Platinum come with the roaming data quota as above table B and unlimited incoming call quota on roaming at selected countries at no additional charge.
    2. The Data Roaming Quota and Unlimited Incoming Call quota is only applicable for U Premium and U Platinum subscribers (principal lines only).
    3. The mobile internet roaming service is subject to the preferred roaming operator’s network availability. For more information, please visit https://www.u.com.my/en/business/support/terms-conditions/postpaid/bizroaming
  2. Monthly Fee
    1. You must pay the Monthly Fee in full even if you do not use U Premium or U Platinum to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.
    2. Charges for all other services not listed in Table A above, such as IDD and International Roaming will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.
    3. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.
    4. U Mobile reserves the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue, or disconnect the Service(s) if:
      1. U Mobile suspects that you have committed fraud;
      2. U Mobile finds that you have committed fraud; or
      3. despite our reminders, you have failed to remit the Monthly Fees of selected rate plan for a continuous period of two (2) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.
    5. If your device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.
    6. You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.

Requirements for U Premium and U Platinum:

The advance payment for U Premium is RM1,008*. This advance payment is charged upfront and will be used to pay for your initial monthly bills.

*The advance payment is equivalent to 6 months of the U Premium access fee (RM168 x 6 months).

The advance payment for U Platinum is RM1,992**. This advance payment is charged upfront and will be used to pay for your initial monthly bills.

**The advance payment is equivalent to 4 months of the U Platinum access fee (RM498 x 4 months).

Cancellation charges calculation:

Eg: if we receive your termination notice on the 5th day of the 3rd month of the Contract Period

(U Premium; Access Fee: RM168; Contract Period: 24 months; your cancellation charges will be as follows:

Rate PlanTotal Cancellation Charges
U PremiumRM168 x 21 + 168/30*25 = RM 3,668

Version: 8 August 2024

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