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"/content/u-mobile/en/personal/support/terms-conditions/prepaid/epikkk-video3.html" }, { "title": "CreditSOS Service", "value": "creditsos-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditsos-service.html" }, { "title": "Giler Unlimited GX12, GX30, GX38 & GX43", "value": "giler-unlimited-gx12-gx30-gx38-gx43", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-unlimited-gx12-gx30-gx38-gx43.html" }, { "title": "New Prepaid Plan", "value": "new-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/new-prepaid-plan.html" }, { "title": "Old Prepaid Plan", "value": "old-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/old-prepaid-plan.html" }, { "title": "Power Prepaid Plan", "value": "power-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/power-prepaid-plan.html" }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "Prepaid Free Calls", "value": "prepaid-free-calls", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-free-calls.html" }, { "title": "Prepaid Plan", "value": "prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-plan.html" }, { "title": "Subscription of U Mobile’s Prepaid Plans via Online Channel", "value": "subscription-of-u-mobiles-prepaid-plans-via-online-channel", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/subscription-of-u-mobiles-prepaid-plans-via-online-channel.html" }, { "title": "U Mobile Prepaid Self Registration", "value": "u-mobile-prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/u-mobile-prepaid-self-registration.html" }, { "title": 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"title": "Online Bill Payment Service", "value": "online-bill-payment-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-bill-payment-service.html" }, { "title": "Offline to Online Channel", "value": "offline-to-online-channel", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/offline-to-online-channel.html" }, { "title": "Giler Unlimited GX68, Hero P79, Unlimited Hero P99 and P139 Plan with Devices", "value": "u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions.html" }, { "title": "U Mobile Postpaid (U28, P38, P48, GX55, GX68, P79, P99 & P139)", "value": "legacy-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/legacy-plan.html" }, { "title": "Postpaid Add-On Pack (GX50, GX68, HERO P79, HERO P99 & HERO P139)​", "value": "postpaid-add-on-pack", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-add-on-pack.html" }, { "title": "Unlimited Hero P99 & P139 Postpaid Plan", "value": "unlimited-hero-p99-and-p139-postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-p99-and-p139-postpaid-plan.html" }, { "title": "Unlimited HERO Postpaid P78", "value": "unlimited-hero-postpaid-p78", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-postpaid-p78.html" }, { "title": "Music-Onz™", "value": "music-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/music-onz.html" }, { "title": "App-Onz™", "value": "app-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/app-onz.html" }, { "title": "Video-Onz™", "value": "video-onz", "url": 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  1. The Switcher Campaign (“Campaign”) is organised by U Mobile Sdn. Bhd. Registration No. 199101013657 (223969-U) (“U Mobile”). This Campaign  commences at 00:00:00 on 19 February 2025 and ends at 23:59:59 on 31 August 2025 (“Campaign Period”) or upon stock depletion, whichever occurs first.
  2. By participating in this Campaign, you agree to be bound by the Trade-In Programme terms and conditions at https://www.u.com.my/en/personal/support/terms-conditions/general/trade-in-service, (“Trade-In Programme Terms and Conditions”)  and all of the terms and conditions below (“Terms and Conditions”).
  3. Campaign Eligibility
    1. This Campaign is open to eligible existing and new U Mobile Postpaid subscribers.
  4. Campaign Mechanics
    1. To participate in this Campaign, you must bring a device (“Device”) that meets the eligibility criteria for the U Mobile Trade-In Programme (“Trade-In Programme”) provided by U Mobile and operated by Bolttech Device Protection Malaysia Sdn. Bhd. 200601030522 (750280-K) (“Bolttech”) to any of the U Mobile Service Centre.
    2. In addition to the Device trade-in criteria specified in the Trade-In Programme Terms and Conditions, the following is the additional criteria for Device eligibility under this Campaign:
      1. Your Device must support at least 4G technology; 
      2. Your Device model is released from the year 2020 onwards;
      3. Your Device must be from the following brands only:
        Apple, Honor, Nokia, Nothing, Samsung, Huawei, Vivo, Xiaomi, Realme, Oppo, ZTE
      4. Your Device is in working condition i.e. no major cracks or smashed screen, no swollen battery, no account locks.
    3. Eligible trade-in customers who have fulfilled the criteria in paragraph 4(a) and (b) above will be entitled to iPhone 13, 128GB, iPhone 15, 128GB or iPhone 16e, 128GB  with the special price by subscribing to any of Postpaid plans (under U SaveMore) (“Subscription”) as set out in the Table below:
iPhone 13 128GB U Postpaid 68/ U Postpaid Borneo 68 U Postpaid 98 U Family 128 U Postpaid 68/ U Postpaid Borneo 68 U Postpaid 98 U Family 128
U SaveMore Contract 24 Months 36 Months
RRP RM2,549
With U Mobile Switcher Campaign RM969.00 RM759.00 RM539.00 RM729.00 RM399.00 RM79.00
iPhone 15 128GB U Postpaid 68/ U Postpaid Borneo 68 U Postpaid 98 U Family 128 U Postpaid 68/ U Postpaid Borneo 68 U Postpaid 98 U Family 128
U SaveMore Contract 24 Months 36 Months
RRP RM3,499
With U Mobile Switcher Campaign RM1,669.00 RM1,449.00 RM1,239.00 RM1,419.00 RM1,099.00 RM769.00
iPhone 16e 128GB U Postpaid 68/ U Postpaid Borneo 68 U Postpaid 98 U Family 128 U Postpaid 68/ U Postpaid Borneo 68 U Postpaid 98 U Family 128
U SaveMore Contract 24 Months 36 Months
RRP RM2,999
With U Mobile Switcher Campaign RM1,829.00 RM1,619.00 RM1,399.00 RM1,589.00 RM1,259.00 RM939.00
  1. Trade-In Process
    1. You must perform the trade-in of your Device in accordance with the trade-in process under the Trade-In Programme.
    2. To qualify for this Campaign, successful trade-in of your Device and the Subscription must be completed on the same day at the same U Mobile Service Centre. You must present the Trade-In confirmation email as proof of a successful trade-in, which must include matching owner details (such as NRIC and name).
    3. Under this Campaign, you will receive a minimum trade-in value of RM400, which will be applied as a discount on the purchase of a new device.
    4. If the trade-in value of the Device exceeds RM400, Bolttech will pay you the remaining trade-in value via bank transfer to your bank account number (registered in Bolttech’s records). You are responsible to provide correct and valid bank account details as we will not be responsible to refund the trade-in value for any incorrect information. Payment will be made within 2 business days from the date of surrendering your Device. Please contact our authorized partner, Bolttech for any inquiries.
  2. General
    1. U Mobile’s decisions on any matter relating to this Campaign are final and binding on all participants. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile.
    2. U Mobile may change any of these Terms and Conditions including terminating or suspending this Campaign and extending the Campaign Period. Any such change will be announced on our website. It is the participant’s responsibility to check these Terms and Conditions on our website and if the participant do not agree to any of the changes, they must immediately cease participation in the Campaign.
    3. All Campaign prizes are accepted entirely at the risk of the participants. To the extent permitted by law, U Mobile excludes all liability in connection with this Campaign. All participants agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury, for loss or damage (including loss of opportunity) or breach of any of these Terms and Conditions; whether direct or indirect, special or consequential arising out of participation in this Campaign.
    4. By participating in the Campaign, all participants: -
      1. consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Campaign; and
      2. consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing or advertising materials; and grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
    5. The subscription and use of U Mobile’s Postpaid mobile services are subject to U Mobile’s standard Postpaid Terms and Condition and where applicable, these Terms and Conditions. If there is any conflict between these Terms and Conditions, the Trade-In Programme Terms and Conditions and the Postpaid Terms and Conditions, the conflict will be resolved in the following order:
      1. the Postpaid Terms and Conditions;
      2. the Trade-In Programme Terms and Conditions; and
      3. these Terms and Conditions.
    6. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.

Version: 14 July 2025

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